There were a few issues that were very aggravating The kitchen floor was not cleaned, we found and stepped on small pieces of glass, food was left in a drawer in theater room, there were a few broken knobs on one of dressers, the TVs did not workAfter driving 2 days to get there it was upsettingThere was no information book to guide how to use anythingI have never been to a VRBO location that didnt have a guide bookAlso there was additional 250 charges to use hot tub and 85 grill We didnt use either Having said all this the host responded immediately regarding the issues and walked us thru how to get all TVs working. Not just pushing buttons on a remote, we had to go into breaker box etc... batteries had to sent to us the next day. If we didnt have tech knowledge there would have been no way it would have been fixed and we would have had to wait a full day before we could enjoy it. We had 14 family members with 5 kids The host offered the use of the hot tub to compensate. Overall it was a nice house We have stayed in Champions Gate before This house is beautiful and pretty cool but who ever the host has maintaining this property they're doing a poor jobEvery TV should be checked prior to new guests, every drawer should be checked for anything left behind, anything broken should be fixed or tell the new guestsAgain the host replied to every issueBut for the price these issues shouldn't have been there to begin withThis can be a 5 star house but right now 4 star