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Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel

3.0 out of 5.0

Recent guest reviews

Good experience. Comfy for the 6 of us. The kitchenette is a nice bonus.

We checked in late at night. Arrived to our room and there were partially used water bottles left on the floor in a couple of places. The shower had several long hairs on the wall that were not from us. The toilet seat and refrigerator were broken. I reported all of the issues at 7am our second day due to the nighttime lateness. The second night we return to our room late again to find that the water bottles are still around the room, hair is still on the shower, and refrigerator still is not working properly. I told the front desk on night two and they apologized and referee me to the manager in the morning. At checkout the next morning I talked to the manager who apologized (she was the one who initially filed the complaints) and simply told me I could wait on the maid to arrive if I wanted to talk to the maid. Why would it be my place to discuss all of this with the maid???? Also...at the point of 3 complaints about the same disgusting hair...shouldn't the hotel be slightly more friendly and apologetic than wanting to refer me to a maid??? It's sad because the place was otherwise nice...good breakfast...good location. We travel to Orlando a lot and would loved to have added this hotel to a regular but not with the lack of cleanliness especially since we travel with children.

The Hawthorn Suites Lake Buena Vista was the perfect home base for our family during a late-May vacation to Disney and a few other central Florida sites. The location was perfect and the suite room was very good, quiet, and spacious. The beds were very comfortable and we really enjoyed the pool. The breakfast was nothing fancy, but was very acceptable and plentiful for a complimentary hotel breakfast. There were hot options and plenty of other side items. The breakfast dining room was also very spacious and comfortable. The only thing I might mention is that the rooms are a little tired and could use a refresh, but it definitely wasn't bad or a huge problem. All-in-all, a very good hotel option for families near Disney and the other area attractions.

Wonderful experience, nice friendly staff well spacious room, separate living and bedroom area. complete kitchen with utensils

I stayed here for nine days. After three nights I inquired at the front desk about changing the sheets. She wrote down the request. She informed they don't automatically go it. The guest must ask. When we returned to the room that night no clean sheets. Asked again the next day and finally got them. The room was never cleaned well...hair still on floor, tub and sink. No vacumming or dusting. When I checked out I asked how a guest was suppose to know about the sheet policy. The lady at the desk just shrugged her shoulders. I noted that it's no where in the room or in the pack of papers I received at check in. I have stayed and many hotels on Palm Parkway outside Disney Springs. I won't stay at this one again.

We had two rooms 4 in each room. The rooms were very comfortable, clean. The sofa beds too. Parks are very close and restaurants also.

Nice, clean hotel at a good price. Close to I-Drive & Universal. Comfortable sitting area in room, comfortable beds. Clean pool area. Worth your consideration.

15 minutes before breakfast was over I noticed the serving container for the eggs was missing and a plant was in its place. I decided to see if there was more bacon as it had run out and it was replaced with sausage...but that didn't last. I looked for the french toast...but that was out as well. After looking around at all the hungry looking people with EMPTY plates that hadn't eaten yet I decided to pass on getting any more food as there clearly wasn't enough to go around. At check-in I asked where the closest door was to my room and was told the main entrance. The problem is that my room was the next to last room from the far exit door. There was exterior access and parking at that door. It would have helped greatly after a long day to have been honest or to at least look up the answer if you don't know.

all the staff we felt with had great customer service attitude

Great hotel. Room was great and super comfortable. Staff was all very friendly and helpful. Location was great. Near all the parks. Not within walking distance so best if you have a car. The hotel does have shuttle service. We rented a car and it was great. Would stay here again.

Breakfast is OK, room needs to be updated. staff not friendly

Filthy bathroom. Terrible food. Would not recommend this hotel.

Not only did we have to go without water for several hours one day, but we had to steal a roll of toilet paper from the cart in the hall as housekeeping didn't give us extra. Housekeeping also changed the towels and forgot to give us wash cloths. One evening we came back to the room and the temperature was 60 degrees. I like to keep it at 75! It was freezing! I had to leave a note on the thermostat asking not to change the temperature. The breakfast buffet was terrible and we ate breakfast out. Guest services woke us up with a call at 8:45am to tell us that we had a guest packet they wanted to give us! I let them know we didn't appreciate the call.

The hotel was great . However, my husband has difficulty walking and our room was way car away from the closest elevator. This could be a problem for many - people who can't walk well or families with kids.

Good choice for Disney outside the immediate park area. Very friendly front desk staff.

Great stay. nice and peaceful. will stay there again.

This hotel is in a very good location secluded off the main highway but yet close to Downtown Disney, SeaWorld and interstate 4. They have a great continental breakfast each day with several hot items and also plenty of seating. We were upgraded to a suite at no extra cost. All staff were very friendly. The price was great for what this hotel provides. The only negative is the suites are beginning to show their age.

Booked based on proximity to Disney and price for a "suites" hotel. Got there and there were no suites available! Room had no shampoo the 1st night. The next day, we got a half bottle! On the 3rd day, our keys did not work and we had no face cloths. The breakfast only had oranges as fresh fruit, no apples, bananas, etc. Perhaps minor and correctable, but with the competition available, we won't book Hawthorne non-Suites again.

The staff was very pleasant, breakfast was included and was plentiful and tasty, and the suites were quite comfortable. The hotel was in a very quiet location about 20 minutes by shuttle to Disney World. The shuttle service was convenient and always on time. Great value for a Disney vacation!

The desk help was so so helpful and polite. The location worked well for us to get to Port Canaveral the next morning. the breakfast was very good. A variety of restaurants were within walking distance. Six of us ladies stayed together for the beginning of our 10 day vacation. So nice to be together.

8303 Palm Pkwy Orlando FL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel places you within 3 miles (5 km) of popular attractions like SeaWorld® Orlando and Disney Springs™. This 120-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Discovery Cove and Aquatica are also nearby.


Dining

Free hot/cold buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All of Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel's 120 air-conditioned rooms provide coffee makers, free local calls, and laptop-compatible safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

At Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel, guests enjoy an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Suite

Queen 2 | Sleeps 6

Standard Room- Sleeps 2

King 1 | Queen 1 | Sleeps 2

Guest reviews for Hawthorn Suites by Wyndham Lake Buena Vista

Everyone (12) Couples (37) Business (8) Family (51) Friends (5)
4

breakfast on site. close to shops for necessities

Families

Good experience. Comfy for the 6 of us. The kitchenette is a nice bonus.

By , from Washington DC on Oct 3, 2017

Review comment responded on Oct 5, 2017

Hi Cee, Thank you for the review. We are pleased to hear that you liked our friendly staff and had a comfy stay. We hope that we can host you again in the future. Best, Kristina Social Media Concierge

2

unresponsive to issues

Everyone

We checked in late at night. Arrived to our room and there were partially used water bottles left on the floor in a couple of places. The shower had several long hairs on the wall that were not from us. The toilet seat and refrigerator were broken. I reported all of the issues at 7am our second day due to the nighttime lateness. The second night we return to our room late again to find that the water bottles are still around the room, hair is still on the shower, and refrigerator still is not working properly. I told the front desk on night two and they apologized and referee me to the manager in the morning. At checkout the next morning I talked to the manager who apologized (she was the one who initially filed the complaints) and simply told me I could wait on the maid to arrive if I wanted to talk to the maid. Why would it be my place to discuss all of this with the maid???? Also...at the point of 3 complaints about the same disgusting hair...shouldn't the hotel be slightly more friendly and apologetic than wanting to refer me to a maid??? It's sad because the place was otherwise nice...good breakfast...good location. We travel to Orlando a lot and would loved to have added this hotel to a regular but not with the lack of cleanliness especially since we travel with children.

By , from Jacksonville, FL on Sep 24, 2017

Review comment responded on Sep 26, 2017

Anastasia, We are very sorry to hear about your experience. We this far below our usual high standards of service and will notify the general manager immediately about your review. We would love for the opportunity to make things right, and hope that you will give us another chance to make it up to you in the future. Best, Kristina Social Media Concierge

5

great family hotel by disney

Families

The Hawthorn Suites Lake Buena Vista was the perfect home base for our family during a late-May vacation to Disney and a few other central Florida sites. The location was perfect and the suite room was very good, quiet, and spacious. The beds were very comfortable and we really enjoyed the pool. The breakfast was nothing fancy, but was very acceptable and plentiful for a complimentary hotel breakfast. There were hot options and plenty of other side items. The breakfast dining room was also very spacious and comfortable. The only thing I might mention is that the rooms are a little tired and could use a refresh, but it definitely wasn't bad or a huge problem. All-in-all, a very good hotel option for families near Disney and the other area attractions.

By , from Sioux Falls, SD on May 31, 2017

Review comment responded on Jun 2, 2017

Hi Seth, Thank you so much for the 5-star review! We are happy to hear that you were the perfect base for your stay and how you liked our location. We hope that we can host you again in the future! Best, Kristina Social Media Concierge

5

nice close, will stay there again

Everyone

Wonderful experience, nice friendly staff well spacious room, separate living and bedroom area. complete kitchen with utensils

By , from Toronto on Mar 20, 2017

Review comment responded on Mar 23, 2017

Thank you for the 5-star review. We are pleased to hear that you had a wonderful experience and found the staff very friendly. We look forward to welcoming you back! Best, Kristina Social Media Concierge

2

bad housekeeping

Everyone

I stayed here for nine days. After three nights I inquired at the front desk about changing the sheets. She wrote down the request. She informed they don't automatically go it. The guest must ask. When we returned to the room that night no clean sheets. Asked again the next day and finally got them. The room was never cleaned well...hair still on floor, tub and sink. No vacumming or dusting. When I checked out I asked how a guest was suppose to know about the sheet policy. The lady at the desk just shrugged her shoulders. I noted that it's no where in the room or in the pack of papers I received at check in. I have stayed and many hotels on Palm Parkway outside Disney Springs. I won't stay at this one again.

By , from Louisville, KY on Mar 5, 2017

Review comment responded on Mar 8, 2017

Thank you for taking the time to review our hotel. We are very sorry to hear that the service you received while staying with us was any less than outstanding. We would like to apologize if we didn't provide you with the high quality service and standards we adhere to. We will relay your comments to our management team for investigation and correction. We hope that you will give us another chance to make it up to you the next time you are visiting Orlando. Best, Kristina Social Media Concierge

5

party of 8 in two suites from puerto rico

Everyone

We had two rooms 4 in each room. The rooms were very comfortable, clean. The sofa beds too. Parks are very close and restaurants also.

By , from Puerto Rico on Feb 7, 2017

Review comment responded on Feb 9, 2017

Hello C. Cruz! Thank you very much for the 5-star review! We are thrilled to hear that you enjoyed our excellent location, amenities and had a comfortable stay with us! We hope to host you again very soon! Best wishes, Liliana Social Media Concierge

5

nice hotel, good price

Everyone

Nice, clean hotel at a good price. Close to I-Drive & Universal. Comfortable sitting area in room, comfortable beds. Clean pool area. Worth your consideration.

By , from Chicago on Jan 17, 2017

Review comment responded on Jan 26, 2017

Hello JR! Thank you very much for the 5-star review and recommendation! We are very happy to hear that you had a comfortable stay with us and enjoyed our location, amenities and good value! We hope to host you again very soon! Best wishes, Liliana Social Media Concierge

3

good luck at breakfast

Families

15 minutes before breakfast was over I noticed the serving container for the eggs was missing and a plant was in its place. I decided to see if there was more bacon as it had run out and it was replaced with sausage...but that didn't last. I looked for the french toast...but that was out as well. After looking around at all the hungry looking people with EMPTY plates that hadn't eaten yet I decided to pass on getting any more food as there clearly wasn't enough to go around. At check-in I asked where the closest door was to my room and was told the main entrance. The problem is that my room was the next to last room from the far exit door. There was exterior access and parking at that door. It would have helped greatly after a long day to have been honest or to at least look up the answer if you don't know.

By on Dec 21, 2016

Review comment responded on Dec 23, 2016

Thank you for your review. We are glad to hear you enjoyed our location close to Disney! However we truly apologize that your experienced some issues during your stay and for any inconvenience caused. We certainly welcome our guests to always address issues such as this with our hotel management in order to quickly improve the matter. We will relay your comments to our management team for immediate review and we hope you give us another chance to show you better accommodations. Best wishes, Liliana Social Media Concierge

5

we really enjoyed our stay

Everyone

all the staff we felt with had great customer service attitude

By on Dec 9, 2016

Review comment responded on Dec 12, 2016

Thank you very much for the 5-star review! We are delighted to hear our staff was friendly and outstanding customer service! We hope to welcome you back in the near future! Best wishes, Liliana Social Media Concierge

5

perfect location

Everyone

Great hotel. Room was great and super comfortable. Staff was all very friendly and helpful. Location was great. Near all the parks. Not within walking distance so best if you have a car. The hotel does have shuttle service. We rented a car and it was great. Would stay here again.

By on Nov 6, 2016

Review comment responded on Nov 8, 2016

Thank you very much for the 5-star review! We are glad you had a comfortable stay with us enjoyed our perfect location, courteous staff and amenities! Again thank you for your review and we hope to see you again in the near future! Best wishes, Liliana Social Media Concierge