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Renaissance Orlando Resort – Disney Springs® Area

4.0 star property
Family-friendly hotel with a full-service spa and a 24-hour fitness center

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Photo gallery for Renaissance Orlando Resort – Disney Springs® Area

Premium bedding, Tempur-Pedic beds, in-room safe, desk
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Room, 1 Double Bed, Balcony, Pool View | View from room
Poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Spa
  • Housekeeping

Explore the area

View in a map
1905 Hotel Plaza Blvd, Lake Buena Vista, FL, 32830
  • Place, Walt Disney World® Resort
    ‪1 min walk‬
  • Place, Disney Springs™
    ‪12 min walk‬
  • Place, Disney's Lake Buena Vista Golf Course
    ‪4 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 Double Bed, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Garden View (Mobility/Hearing Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 Double Bed, Garden View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Balcony, Pool View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 Double Bed, Balcony, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Balcony, Pool View (Mobility Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 Double Bed, Balcony, Pool View (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, Multiple Beds, Pool View

Room, Multiple Beds, Pool View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, Multiple Beds, Pool View

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, City View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, Multiple Beds, City View

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, Multiple Beds, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, City View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, City View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, City View

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, City View

City view

Room, Multiple Beds, City View

9.0 out of 10
Wonderful
(35 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, Multiple Beds, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, City View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, Multiple Beds, City View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, City View

Executive Suite, 1 King Bed with Sofa bed, City View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed, City View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King, Sofa Bed, Resort View

  • Sleeps 2

Guest Room, 2 Queen, Sofa Bed, City View

  • Sleeps 4

Guest Room, 2 Queen, Sofa Bed, Pool View, Balcony

  • Sleeps 5

Suite, 2 Queen, Sofa Bed, Resort View

  • Sleeps 5

King Room With Sofa Bed And City View

  • Sleeps 3

King Room With Sofa Bed And Pool View

  • Sleeps 3

Executive Suite, 1 King, Sofa Bed, City View

  • Sleeps 4

Guest Room, 2 Queen, Sofa Bed, Resort View, High Floor

  • Sleeps 4

Executive Suite, 2 Queen, Sofa Bed, Pool View, Balcony

  • Sleeps 5

King Room With Sofa Bed And City View-High Floor

  • Sleeps 3

Guest Room, 2 Queen, Sofa Bed, Partial City View

  • Sleeps 5

Guest Room, 1 King, Sofa Bed, Resort View, High Floor

  • Sleeps 3

Guest Room, 2 Queen, Sofa Bed, City View, High Floor

  • Sleeps 4

Presidential One-Bedroom King Suite With Sofa Bed

  • Sleeps 5

Room, 1 Double Bed, Balcony, Pool View (Mobility Accessible, Tub)

  • Sleeps 3

Room, Multiple Beds, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 5

Room, Multiple Beds, City View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4

Room, 1 Double Bed, Garden View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4

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About the neighborhood

Lake Buena Vista

Disney Springs™ is within a mile (2 km) of Renaissance Orlando Resort – Disney Springs® Area, and other popular sites like Disney's Lake Buena Vista Golf Course are within a couple of miles (3 km). This 394-room, 4-star hotel has a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Walt Disney World® Resort - 1 min walk - 0.0 miles
  • Disney Springs™ - 12 min walk - 0.7 miles
  • Orlando Vineland Premium Outlets - 2 min drive - 1.3 miles
  • House of Blues Orlando - 3 min drive - 2.1 miles
  • Disney's Lake Buena Vista Golf Course - 4 min drive - 1.9 miles

Getting around

  • Orlando Station - 19 min drive
  • Orlando Intl. Airport (MCO) - 23 min drive

Restaurants

  • ‪Golden Corral - ‬3 min drive
  • ‪Wyndham Lobby Bar - ‬7 min walk
  • ‪Waffle House - ‬13 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬2 min drive
  • ‪Bahama Breeze - ‬3 min drive

About this property

Renaissance Orlando Resort – Disney Springs® Area

Family-friendly hotel with a full-service spa and a 24-hour fitness center
Renaissance Orlando Resort – Disney Springs® Area features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 38.00 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a hot tub, and meeting rooms.
47-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, free local calls, and laptop-compatible safes. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Indulged Spa & Wellness Retreat has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is open daily.

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Holiday Inn Orlando - Disney Springs® Area by IHG
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  • Hot Tub
  • Free WiFi
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9.0 out of 10, Wonderful, 1,410 reviews
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The price is $145
Jan 5 - Jan 6, 2026
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 30 per day; includes in/out privileges)
  • Valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 9 to 20 for adults and USD 5 to 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • American Kitchen
  • Pool Bar and Grill
  • The Pickup

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room crib
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business center
  • 25,170 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 43.875 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Children's club/arcade access
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • Shuttle service
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 9 to 20 for adults, and USD 5 to 14 for children
  • Self parking fee: USD 30.00 per day (in/out privileges)
  • Valet parking fee: USD 38.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

B Lake Buena Vista
B Resort Lake Buena Vista
Resort B
B Resort located Disney Springs Resort Area Lake Buena Vista
B Resort located Disney Springs Resort Area
B located Disney Springs Area Lake Buena Vista
B located Disney Springs Area

Frequently asked questions

Are free cancellation options available at Renaissance Orlando Resort – Disney Springs® Area?

Renaissance Orlando Resort – Disney Springs® Area provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Renaissance Orlando Resort – Disney Springs® Area?

As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at Renaissance Orlando Resort – Disney Springs® Area on Jan 5, 2026 start from $84.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Renaissance Orlando Resort – Disney Springs® Area?

Based on positive ratings, guests enjoy the hotel's location in Lake Buena Vista, and it's within a short 16-minute walk of Disney Springs™. You'll also find Walt Disney World® Resort and Disney's Typhoon Lagoon Water Park within a short drive.

Will I be able to park at Renaissance Orlando Resort – Disney Springs® Area?

Yes, valet parking is offered for USD 38.00 per day with in/out privileges. Accessible parking is also available for guests.

Is a spa located at Renaissance Orlando Resort – Disney Springs® Area?

Indulged Spa & Wellness Retreat is the hotel's spa and services include deep-tissue massages, hot stone massages, and body wraps.

Does Renaissance Orlando Resort – Disney Springs® Area include a casino on the premises?

No, Renaissance Orlando Resort – Disney Springs® Area doesn't have a casino.

Will I find an indoor pool at Renaissance Orlando Resort – Disney Springs® Area?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 11:00 PM.

What do couples enjoy most about Renaissance Orlando Resort – Disney Springs® Area?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Does Renaissance Orlando Resort – Disney Springs® Area have a hot tub?

Yes, this hotel has a spa tub.

Does Renaissance Orlando Resort – Disney Springs® Area feature a restaurant that includes a breakfast menu?

Yes, Renaissance Orlando Resort – Disney Springs® Area serves a cooked-to-order breakfast for a surcharge each morning at American Kitchen.

Will Renaissance Orlando Resort – Disney Springs® Area allow pets to stay free of charge?

No, pets aren't allowed at Renaissance Orlando Resort – Disney Springs® Area though service animals are welcome.

Does Renaissance Orlando Resort – Disney Springs® Area have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Renaissance Orlando Resort – Disney Springs® Area?

The closest major airport to Renaissance Orlando Resort – Disney Springs® Area is Kissimmee, FL (ISM-Kissimmee Gateway), which is 9 mi away (18 minutes by car). Another top airport is Orlando Intl. Airport (MCO), which is located 18.9 mi away (23-minute drive).

Are there rooms with balconies that I can book at Renaissance Orlando Resort – Disney Springs® Area?

Yes, some guestrooms at this hotel offer either a furnished patio or a balcony where guests can enjoy pool or resort views.

Does Renaissance Orlando Resort – Disney Springs® Area have a wedding venue on site?

Take advantage of the wedding venue at Renaissance Orlando Resort – Disney Springs® Area if you plan to say "I do" during your trip.

Renaissance Orlando Resort – Disney Springs® Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 622 reviews
Rating 8 - Good. 99 out of 622 reviews
Rating 6 - Okay. 63 out of 622 reviews
Rating 4 - Poor. 36 out of 622 reviews
Rating 2 - Terrible. 34 out of 622 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great excellent location and the room was very nice. We did have an issue with our shower that didn’t get fixed before we left and the staff at the restaurant were subpar, but the staff in the hotel were amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our theirs time staying there and we will definitely go back. Very clean and close to Disney Springs
Stayed 2 nights in Aug 2025

10/10 Excellent

Lynette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my staycation
Stayed 2 nights in Aug 2025

6/10 Okay

Cassandra

Super annoyed that I made sure to choose and paid for a balcony, only to not be able to use the balcony or open the door.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Massive upgrade

My wife and I stayed here before the remodel and it had gotten tired. They have made some massive improvements. We would definitely stay here again
Stayed 1 night in Sep 2025

10/10 Excellent

Lynn G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor and a easy way to stay in the Disney area
Stayed 2 nights in Sep 2025

10/10 Excellent

Ana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and pool.
Stayed 2 nights in Aug 2025

10/10 Excellent

Trisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this resort since before it was Renaissance and it has always been a wonderful experience. The location is great. The spa is top notch. The customer service is always the best!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, amenities
I love the area because it’s close to everything! The hotel is very quiet and professional. The parking fee seems a little unnecessary, and the pool area furniture needs more attention. Especially the furniture on the patio of the room’s bottom floors.
Stayed 2 nights in Sep 2025

8/10 Good

Kevin, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure is lacking on second floor pool view rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrea

Stayed 1 night in Aug 2025

6/10 Okay

Susan

Stayed 3 nights in Aug 2025

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena localizacion. El hotel muy bonito y staff amigable. El estacionamiento $30 diarios es demasiado, sin ninguna opcion lo pagas si o si. Me hospede 3 noches y no fueron a limpiar cuarto. Llame para ropa de cama adicional y la que me trajeron estaba manchada.
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We truly enjoyed staying at the Renaissance Orlando! We shall be doing it more often and everyone was exceptional! Thank you Renaissance Orlando!!
Stayed 3 nights in Aug 2025

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very family friendly and we loved the shuttle options to all the parks from the hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan

Traveled with family
Liked: Amenities
Pool
Stayed 2 nights in Aug 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, amenities
The hotel itself has been remodeled nicely. The room was spacious and had a large bathroom. However, I would offer the following suggestions and observations: The a/c system needs an overhaul. It seems to be having a really hard time keeping up with the outside heat consistently. Our room took hours to cool down. The in room fridge/ cooler wasn’t cold at all. The landline phone did not work. The staff, while very nice, seemed disjointed. Everyone in the building should know answers to questions such as “ where can I get ice?” , and “who do I see to get extra k-cups?” I stayed at this hotel with my mom many years ago when it was the Plaza Royale. I’m happy it’s been restored. With a few tweaks, it could be an exceptional hotel again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Kendra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming. I am having a staycation and would recommend this hotel to anyone. I will be staying at this property again.
Stayed 1 night in Aug 2025

10/10 Excellent

CAROLINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the price!!!
Stayed 1 night in Aug 2025

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