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B Resort & Spa in the Disney Springs Resort Area™
4.0 out of 5.0B Resort & Spa in the Disney Springs Resort Area™ 4.0 out of 5.0
B Resort & Spa in the Disney Springs Resort Area™ 4.0 out of 5.0
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B Resort & Spa in the Disney Springs Resort Area™
4.0 out of 5.0
Hotel Plaza Blvd,
Lake Buena Vista,
FL
1-844-663-2276
4.1
out of 5
"Good!"
See all 327 reviews
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Recent guest reviews
Hotel wasn’t really a Disney hotel Yes there are buses but they stop at all of the other hotels nearby and then they drop you off soooo far away and they don’t come often every half hour. The room was small and the beds weren’t comfortable the rooms were so dusty and I say rooms Bc we changed...the charge $30 extra resort fee and parking fees might as well for that price stay in actual Disney..the restaurant sucked! But service was really really nice here but we left there saying never again
Well maintained,neat and clean, furnitures were clean, overall great experience
Nice hotel in very convenient area. As soon as you enter you can smell a nice aroma/scent in the lobby. The concierge lady wasn’t very helpful finding the best deal for Disney tickets, I was able to get it my self in the internet. I stayed at the family suite and the space was great as well as the comfort of the beds. The only negative comment that I have is the housekeeping. They don’t clean properly and during my stay I had to call every day to ask for extra towels, shampoo, soap, etc. They always put 3 towels and about 1 shampoos and 1 soap for a total room guest of 5! During my stay I didn’t had coffee cups/creamer since the first day. As I said before housekeeping is horrible. I encounter a towel that maybe it was used by Christopher Columbus it was shreded. The room as I said before was very comfy and the AC works super good. Besides the housekeeping I can give this hotel a 4 star ratings.
Room is very noisy facing Inter State 4 which is busy 24 hours
$30 a day for facilities yet facilities don't function properly.
Room was Misty and had bad smell. Housekeeping only cleaned half of room. Bathroom filled up with water overnight and when I first complained I was told they can't do anything, especially since I reserved on a discount website. After another night if water filling up bathroom, I was finally changed room, but will not stay at this hotel again.
Staff refused to answer phone Refused extra soap and a towel Broken tiles in shower Worn out outlets Pool closes too early Poor bus service to Disney
The AC is too loud. Room does not smell fresh. It was more like a 3-star hotel instead of advertised as 4-star
The table light doesn’t work. The hot water doesn’t work well for shower head. Do not like the front desk manners. The cereal that we ordered from the breakfast restaurant was opened and half of them were gone! There was no roll away bed.
Stayed for 5 nights with 2 older kids. Room faced Disney Springs. The room was a descent size, comfortable beds, with a big shower. The hotel was clean and very convenient to all Disney parks and I4. Ample parking and courteous staff.
I wasn’t that impressed and the room was full of ants.
Very close to Disney springs. We were able to get to all the parks quickly we did drive our own vehicle so I couldn’t say if the transportation they provide is efficient or not.
My experience was ok. The staff there wasn’t to pleasant. Our in room dining for breakfast and lunch was a joke. When we arrived, it was during lunch time. When we call to order, since the menu said it was 11-2pm and when we got there it was 12noon. We called in room dining and was told that they were close and will open at 5pm. No staff told us that because we went during winter season, staff only worked seasonal, same with their hours. That wasn’t the end of it. They have a breakfast menu so you can have breakfast in bed too. All we had to do was hang it on the door and we will be able to get our beeakfast when we request in the morning. Well we stay at this hotel for four days and we didn’t get our breakfast until our fourth day. Apparently our breakfast request on the door didn’t get collected. So yes I complained the second day, nothing happened.. until the last day. If you really want a good experience, don’t stay at this resort! B Resort&Spa pretty much ruined my birthday trip because the lack of service they claim to give. What made it worse? Was I requested for a manager and they kept telling me that they were in meetings... never gotten my room situation, situated. DO NOT STAY AT THIS RESORT!
Nice hotel near Disney Springs. ----------------------------------
This hotel is in a wonderful area very close to Disney Springs. It is on one of the bus routes to the Disney parks, although they can often be very crowded. The staff are nice and the rooms are clean. We stayed for four nights and experience no issues whatsoever.
nice staff, wish the spa was available but its under renovation so understandable, pool pretty, shuttle to parks great, parking convenient, room clean, nice experience.
The beds are worn down I was first that was so bad that we asked to transfer to another room because the entire center of the bed was sunk in. In the second room was not much better.
Hotel highlights
- Steps from Walt Disney World® area
- Free WiFi in rooms and public areas
- Onsite dining
- Spa
Located within a 5-minute drive of Disney Springs®, B Resort & Spa in the Disney Springs Resort Area™ is within a 15-minute drive of other popular sights like SeaWorld® Orlando. This 4-star hotel has 394 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool. Walt Disney World® is also within a 20-minute drive.
Dining
Enjoy a bite to eat at American Kitchen Grill, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Rooms
Guests can expect to find free WiFi and 47-inch an LCD TV with cable channels and pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.
Property features
B Resort & Spa in the Disney Springs Resort Area™ features a full-service spa, an outdoor pool, and a fitness center. Parking is available for USD 22.00 per day (USD 28.00 per day for valet parking), and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a spa tub, outdoor tennis courts, and free WiFi in public areas.
Guest reviews for B Resort & Spa in the Disney Springs Resort Area™
Everyone
Hotel wasn’t really a Disney hotel Yes there are buses but they stop at all of the other hotels nearby and then they drop you off soooo far away and they don’t come often every half hour. The room was small and the beds weren’t comfortable the rooms were so dusty and I say rooms Bc we changed...the charge $30 extra resort fee and parking fees might as well for that price stay in actual Disney..the restaurant sucked! But service was really really nice here but we left there saying never again
Everyone
Well maintained,neat and clean, furnitures were clean, overall great experience
Review comment
Alicia R, Brand Marketing Manager responded on Jan 8, 2019
Dear Valued B Guest, Thanks for the great 5 star review. We are glad you enjoyed your stay with us and everything was clean & comfortable during your visit. We look forward to having you B our guest again soon, B Well!
Everyone
Nice hotel in very convenient area. As soon as you enter you can smell a nice aroma/scent in the lobby. The concierge lady wasn’t very helpful finding the best deal for Disney tickets, I was able to get it my self in the internet. I stayed at the family suite and the space was great as well as the comfort of the beds. The only negative comment that I have is the housekeeping. They don’t clean properly and during my stay I had to call every day to ask for extra towels, shampoo, soap, etc. They always put 3 towels and about 1 shampoos and 1 soap for a total room guest of 5! During my stay I didn’t had coffee cups/creamer since the first day. As I said before housekeeping is horrible. I encounter a towel that maybe it was used by Christopher Columbus it was shreded. The room as I said before was very comfy and the AC works super good. Besides the housekeeping I can give this hotel a 4 star ratings.
Review comment
Alicia R, Brand Marketing Manager responded on Jan 8, 2019
Hi Xio, Thanks for the great 4 star review! We are glad to hear that you enjoyed our ambiance and spacious rooms. We do apologize for the housekeeping issues you faced during your stay. This is certainly not what we intend for our guests and will share your feedback with our team for ways to improve. We do hope you'll B our guest again in the future, B Well!
Everyone
Room is very noisy facing Inter State 4 which is busy 24 hours
Review comment
Alicia R, Brand Marketing Manager responded on Jan 12, 2019
Dear Valued B Guest, We are sorry to hear about the noise issues you experienced during your time at B Resort and Spa. This is certainly not what we intend for our guests. At your convenience, please feel free to directly call B Resort & Spa and reach out to Kristin Brewer, Director of Operations, to discuss how we can make this right and hopefully win back your business!
Everyone
$30 a day for facilities yet facilities don't function properly.
Review comment
Alicia R, Brand Marketing Manager responded on Jan 9, 2019
Hi Jessie, We deeply apologize that your experience did not meet your expectations. The resort fee is clearly communicated at the time of booking and include various amenities and services. At your convenience, please feel free to directly call B Resort & Spa and reach out to Kristin Brewer, Director of Operations, to discuss how we can make this right and hopefully win back your business!
Everyone
Room was Misty and had bad smell. Housekeeping only cleaned half of room. Bathroom filled up with water overnight and when I first complained I was told they can't do anything, especially since I reserved on a discount website. After another night if water filling up bathroom, I was finally changed room, but will not stay at this hotel again.
Review comment
Alicia R, Brand Marketing Manager responded on Jan 6, 2019
Dear Valued B Guest, Thank you for taking the time to write a review. We do apologize for the housekeeping issues you faced during your stay. This is certainly not what we intend for any of our guests. At your convenience, please feel free to directly call B Resort & Spa and reach out to Kristin Brewer, Director of Operations, to discuss how we can make this right and hopefully win back your business!
Everyone
Review comment
Alicia R, Brand Marketing Manager responded on Jan 2, 2019
Dear Valued B Guest, Thanks for the great 4 star review. We are glad you enjoyed your stay with us and look forward to having you B our guest again soon, B Well!
Everyone
Staff refused to answer phone Refused extra soap and a towel Broken tiles in shower Worn out outlets Pool closes too early Poor bus service to Disney
Review comment
Alicia R, Brand Marketing Manager responded on Jan 6, 2019
Dear Valued B Guest, Thanks for taking the time to write a review. We deeply apologize for the housekeeping and service issues you faced during your stay. This is certainly not what we intend for our guests. At your convenience, please feel free to directly call B Resort & Spa and reach out to Kristin Brewer, Director of Operations, to discuss how we can make this right and hopefully win back your business!
Everyone
The AC is too loud. Room does not smell fresh. It was more like a 3-star hotel instead of advertised as 4-star
Review comment
Alicia R, Brand Marketing Manager responded on Dec 29, 2018
Dear Valued B Guest, Thanks for the 4 star review. We do apologize for the housekeeping issues you faced during your stay. This is certainly not what we intend for any of our guests. We will share your comments with our staff, particularly engineering and housekeeping, on how we can improve. We do hope you'll B our guest again in the future, B Well!
Everyone
The table light doesn’t work. The hot water doesn’t work well for shower head. Do not like the front desk manners. The cereal that we ordered from the breakfast restaurant was opened and half of them were gone! There was no roll away bed.
Review comment
Alicia R, Brand Marketing Manager responded on Jan 3, 2019
Dear Valued B Guest, Thank you for taking the time to write a review. We do apologize for the housekeeping and service issues you faced during your stay. This is certainly not what we intend for our guests. We do not have roll away beds but we do have rooms with sofa beds. At your convenience, please feel free to directly call B Resort & Spa and reach out to Kristin Brewer, Director of Rooms Operations, to discuss how we can make this right and hopefully win back your business!
B Resort & Spa in the Disney Springs Resort Area™
1905 Hotel Plaza Blvd, Lake Buena Vista, FL 32830Hotel Amenities
Hotel Area
Hotel Policies
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Dear Valued B Guest, Thank you for taking time to write a review. We do apologize that your stay did not meet your expectations. The buses are owned and operated by Disney, not our property. We will share your feedback with them for ways to improve. We are glad to hear that our staff was able to B of excellent service. At your convenience, please feel free to directly call B Resort & Spa and reach out to Kristin Brewer, Director of Operations, to discuss how we can make this right and hopefully win back your business!