The Lock door did not work and I missed all my activities, Maintenance work to open the door several times, locks on this hotel are not friendly. If something happen inside the room management cannot open the doors fast. Really sad.
Na
This is a pretty hotel. Beds are comfortable. Check-in was wonderful, the woman even gave me 2 bottles of water after I asked her where was the closest water fountain. The one problem we had was that the TV channel selection sucked. Only about 10 “live” and everything else was at a $19,99 charge per movie. Same thing with the internet, bad connection unless you paid for it. This is not a cheap hotel, so these amenities need to improve big time.
My reservation was for 2 queen beds. They said they only had a king. I wasn’t happy. After 30 minutes, they found a room with 2 queens. They were non apologetic and made no attempt at making restitutions.
Went for the HOT TUB only-assured it was functioning... broken. Hot tub temperature did not get above warm.
Nothing unique
Beautiful, clean, and modern. The check in staff was amazing.
I like that the hotel is close to Santo's Mtb Park and I can bring my bike into the hotel after a long day of mountain biking.
Easy check-in, felt safe about the disinfectant procedures. Great location
My favorite hotel in Ocala. Close to everything. Clean, safe, excellent service!
The Hilton always lives up to its name and delivers excellent service!
Overall the hotel was excellent. But the hot tub was not hot. Plus you had tp pay for breakfast. Should be free!
No comment No comments no comments no complaints no
The room was huge very clean. The staff was very nice and helpful.
Located within a mile (2 km) of Paddock Mall, Hilton Ocala is within 2 miles (3 km) of Easy Street Family Fun Center. This 196-room, 3.5-star hotel welcomes guests with conveniences like a golf course, an outdoor pool, and a 24-hour gym.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
All 196 rooms feature MP3 docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and 37-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Free weekday newspapers, safes, and ironing boards are also available.
Guests of Hilton Ocala enjoy a golf course, an outdoor pool, and a 24-hour gym. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this golf hotel include a spa tub, free WiFi in public areas, and a conference center.
The Lock door did not work and I missed all my activities, Maintenance work to open the door several times, locks on this hotel are not friendly. If something happen inside the room management cannot open the doors fast. Really sad.
Na
This is a pretty hotel. Beds are comfortable. Check-in was wonderful, the woman even gave me 2 bottles of water after I asked her where was the closest water fountain. The one problem we had was that the TV channel selection sucked. Only about 10 “live” and everything else was at a $19,99 charge per movie. Same thing with the internet, bad connection unless you paid for it. This is not a cheap hotel, so these amenities need to improve big time.
Thank you for the positive feedback. It makes us truly happy to be able to provide a great stay for our guests and we look forward to having you back soon!
My reservation was for 2 queen beds. They said they only had a king. I wasn’t happy. After 30 minutes, they found a room with 2 queens. They were non apologetic and made no attempt at making restitutions.
Dear Guest, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our service but necessary during the pandemic. This procedure allows us to limit exposure to both you and our employees. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
Went for the HOT TUB only-assured it was functioning... broken. Hot tub temperature did not get above warm.
Thank you for taking the time to share your experience about your recent stay at our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.
Nothing unique
Your feedback is appreciated !! Please let us know what we did wrong so that we can improve it.
Thank you for your review. I am so sorry to see that the hotel failed to meet your expectations. I can only hope we will have an opportunity to serve you in the future.
Thank you for the positive feedback. It makes us truly happy to be able to provide a great stay for our guests and we look forward to having you back soon!
Beautiful, clean, and modern. The check in staff was amazing.
Thank you so much for your feedback!!! We appreciate it!!! Have an amazing Sunday!!
Thank you for the rating. We would love to know how we can improve from a 5 to a 10. I hope to hear more about your stay.
Dear Guest, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our service. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again