Very clean
I suppose covid is the universal excuse in the American hospitality industry. Too bad. I hope things change quickly. The Hilton-Ocala is a fine physical plant. Two issues: 1) Even when I put the "service" tag on my door, I never had my room cleaned, new towels, etc., for three days I find this inexcusable for the price I paid at this hotel. And when I made a comment at the front desk, I pretty much got a shrug. 2) No room service? In a fancy hotel like this one? Really. I have to order something in the restaurant, wait an eternity for it to be prepared, and take it up myself? Again, I expected a lot more from a "premium" facility. For $75 a day less, I can get the same level of service in another hotel, and very well might. Hilton, if you think of yourself as an upscale, premium facility, don't act like a Days Inn.
The room was great and beds and pillows were super comfortable. The breakfast was meh very pricey but the staff was very nice
The Lock door did not work and I missed all my activities, Maintenance work to open the door several times, locks on this hotel are not friendly. If something happen inside the room management cannot open the doors fast. Really sad.
Na
This is a pretty hotel. Beds are comfortable. Check-in was wonderful, the woman even gave me 2 bottles of water after I asked her where was the closest water fountain. The one problem we had was that the TV channel selection sucked. Only about 10 “live” and everything else was at a $19,99 charge per movie. Same thing with the internet, bad connection unless you paid for it. This is not a cheap hotel, so these amenities need to improve big time.
My reservation was for 2 queen beds. They said they only had a king. I wasn’t happy. After 30 minutes, they found a room with 2 queens. They were non apologetic and made no attempt at making restitutions.
Went for the HOT TUB only-assured it was functioning... broken. Hot tub temperature did not get above warm.
Nothing unique
Beautiful, clean, and modern. The check in staff was amazing.
I like that the hotel is close to Santo's Mtb Park and I can bring my bike into the hotel after a long day of mountain biking.
Easy check-in, felt safe about the disinfectant procedures. Great location
My favorite hotel in Ocala. Close to everything. Clean, safe, excellent service!
The Hilton always lives up to its name and delivers excellent service!
Overall the hotel was excellent. But the hot tub was not hot. Plus you had tp pay for breakfast. Should be free!
Hilton Ocala places you 7.8 mi (12.6 km) from Country Club Of Ocala and 8 mi (12.9 km) from Stone Creek Golf Club. This 196-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
Guests can expect WiFi, wired Internet, and 37-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include MP3 docks, refrigerators, and coffee makers. Housekeeping is available on request.
At Hilton Ocala, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Very clean
I suppose covid is the universal excuse in the American hospitality industry. Too bad. I hope things change quickly. The Hilton-Ocala is a fine physical plant. Two issues: 1) Even when I put the "service" tag on my door, I never had my room cleaned, new towels, etc., for three days I find this inexcusable for the price I paid at this hotel. And when I made a comment at the front desk, I pretty much got a shrug. 2) No room service? In a fancy hotel like this one? Really. I have to order something in the restaurant, wait an eternity for it to be prepared, and take it up myself? Again, I expected a lot more from a "premium" facility. For $75 a day less, I can get the same level of service in another hotel, and very well might. Hilton, if you think of yourself as an upscale, premium facility, don't act like a Days Inn.
We are sorry to hear that your experience was less than you expected. Please know that we will be checking into these issues and will address them accordingly. However, I hope your room was pleasant and that you were accommodated to your liking. Thank you again for choosing Hilton Ocala for your recent stay.
The room was great and beds and pillows were super comfortable. The breakfast was meh very pricey but the staff was very nice
Thank you for the positive feedback. It makes us truly happy to be able to provide a great stay for our guests and we look forward to having you back soon! We will continue to improve upon the breakfast. We appreciate the feedback.
The Lock door did not work and I missed all my activities, Maintenance work to open the door several times, locks on this hotel are not friendly. If something happen inside the room management cannot open the doors fast. Really sad.
Dear Guest, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our service. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
Na
This is a pretty hotel. Beds are comfortable. Check-in was wonderful, the woman even gave me 2 bottles of water after I asked her where was the closest water fountain. The one problem we had was that the TV channel selection sucked. Only about 10 “live” and everything else was at a $19,99 charge per movie. Same thing with the internet, bad connection unless you paid for it. This is not a cheap hotel, so these amenities need to improve big time.
Thank you for the positive feedback. It makes us truly happy to be able to provide a great stay for our guests and we look forward to having you back soon!
My reservation was for 2 queen beds. They said they only had a king. I wasn’t happy. After 30 minutes, they found a room with 2 queens. They were non apologetic and made no attempt at making restitutions.
Dear Guest, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our service but necessary during the pandemic. This procedure allows us to limit exposure to both you and our employees. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
Went for the HOT TUB only-assured it was functioning... broken. Hot tub temperature did not get above warm.
Thank you for taking the time to share your experience about your recent stay at our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.
Nothing unique
Your feedback is appreciated !! Please let us know what we did wrong so that we can improve it.
Thank you for the positive feedback! It makes us truly happy to be able to provide a great stay for our guests. We look forward to having you back soon!