Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
from $124
Extended Stay America Oakland - Alameda Airport
2.5 out of 5.0
2.7
out of 5
Average Guest Review
See all 23 reviews
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Recent guest reviews
Check in was fairly easy, I returned late in the evening for my stay and was able to get an additional blanket at the front desk without issue, room was clean, PARKING was FREE...overall great place for Oakland Airport proximity convenience
Decent hotel but highly priced, breakfast and wifi should be better. House keeping should be everyday.
This place is a really good hotel it's a good location away from all the hustle and bustle of the city. Next to the Raiders home-office. However the Wi-Fi is slow to minimal unless you pay extra.
bad experience bad smell no help from front desk a black lady with red hair was so rude not happy customer
The night I arrived I asked if coffee was available and the lady handed me the nastiest coffee pot to take to my room, no coffee and no soap, no dishes of any kind in the kitchen. The room was clean and comfortable but they never touched it the whole week.
The pictures I saw online did not match what I saw in person the staff was rude the pillows, sheets and blankets had stains it smelled like marijuana, cigarettes and cigars on the whole floor level we was on and it was suppose to have been smoke free it's very noisy you can hear people yelling to each other down the hallway when people are walking down the hallway it always sounded like they were stomping even when you walk down the hallway it sound like you yourself was stomping you can hear doors slamming, people banging on the walls head boreds knocking it was just to loud the pictures we saw online had us on the beach where we could have walked right outside and seen the boats that people live in docked right out front and on the other side you can walk to the sand those pictures had us fooled no where near the beach the trip turned out to be really terrible when I called orbitz to try to get another hotel using the same reservations and the supervisor was rude so I asked her is this how orbitz treat their Platinum customer and then she hung up in my face sorry there are no pictures to show proof but I wouldn't recommend anyone stay at this hotel or use orbitz terrible customer service
need to let guest check in early if rooms available..
My stay here was pleasant.my first time staying here ,the only issue that I had was not been able to check in early..We should be able to check in early if there is a room ready.why have your guest hanging out in the lobby or in their cars?
There is no pool. Breakfast was granola bars, fruit and coffee that was never refilled. One of the rooms in our group had bugs in it and it took the them three request to finally clean the room. Beds are very uncomfortable and pillows are worse.
I couldnt stay there cause of a fire a day b4 they never even got ahold of me to let me no i found out when i showed up thefe it was all bad
I really enjoyed my stay at this hotel, the room had everything I needed and was super clean and neat. I would come back to stay and price was affordable.
Hotel room was very comfortable and had a well equipped kitchenette area. Staff was very friendly and helpful. Coffee and muffins every morning was a great treat. Wifi didn't work well with my iPad so that was disappointing.
NIce value for the money, but the bed was lacking comfort and there was no mouthwash or extra goodies provided. No ice machine. But overall good value
location is nice no traffic or noises , large studio with kitchen was cool, bed was making too much noise ,wifi is not realy free but they have a free basic and very slow internet.
Nice big room with a kitchen, sitting room, secluded bed area, and nice bathroom! Very close to Oakland Airport!
awesome!
The staff was so busy calling some one else a "butt head" and having conversation with themselves we were not helped with luggage, told where elevator was, or any other basics. Very rude
slept watched tv
Of course, I read lots of reviews many of them negative. My experience was fine. Didn't expect much so wasn't too disappointed. The previous weekend, I stayed at the Extended Stay in Alameda and hated it as the smell was unbearable. Decided to try it again but stayed this time at the Deluxe Extended Stay. A big improvement over the regular Extended Stay. There was still a bit of a smell but but not nearly like the other Extended Stay in Alameda. I would stay here again for a short stay in Bay Area. I did disinfect the room with Lysol wipes, especially the toilet which had only received a surface cleaning. Also, the refrigerator was turned off and the thermometer wasn't working that great. On a positive note, the front desk clerk was very pleasant and patient as it took me forever to find my photo identification.
it was fine. Refrigrator didnt really work, but the freezer did. Room smelled like Teriyaki sauce, other than that, the staff was good and it was very roomy and comfortable.
Guest reviews for Extended Stay America Oakland - Alameda Airport
convenient safe nice location to the airport
Everyone
Check in was fairly easy, I returned late in the evening for my stay and was able to get an additional blanket at the front desk without issue, room was clean, PARKING was FREE...overall great place for Oakland Airport proximity convenience
average hotel highly priced
Everyone
Decent hotel but highly priced, breakfast and wifi should be better. House keeping should be everyday.
Review comment
General Manager responded on Sep 2, 2017
Thank you for taking the time to evaluate your stay and for sharing your feedback. It is a pleasure to know your overall stay was good. However, I am sorry we couldn't meet your expectation with the price of our hotel and with some of our facilities. We take your feedback as a training tool to improve our services going forward. Please come back and see us again soon. Sincerely, General Manager
great hotel but horrible wi-fi .
Everyone
This place is a really good hotel it's a good location away from all the hustle and bustle of the city. Next to the Raiders home-office. However the Wi-Fi is slow to minimal unless you pay extra.
Review comment
General Manager responded on May 17, 2017
Thank you for being our guest and sharing your review. We are pleased you enjoyed your time with us and that our convenient location left you with a great impression. However, we are sorry that you were disappointed with our internet service and regret the inconvenience it caused. We will be sure to share your feedback with the concerned team to look into this matter immediately. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
dirty room bad customer service
Everyone
bad experience bad smell no help from front desk a black lady with red hair was so rude not happy customer
Review comment
General Manager responded on May 13, 2017
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. I assure you a "rude" staff is not acceptable and appropriate measures have been taken to ensure this situation is not repeated. I apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, General Manager
not going back
Everyone
The night I arrived I asked if coffee was available and the lady handed me the nastiest coffee pot to take to my room, no coffee and no soap, no dishes of any kind in the kitchen. The room was clean and comfortable but they never touched it the whole week.
Review comment
General Manager responded on Mar 24, 2017
Thank for your feedback. I apologize for your disappointment with your stay at our hotel. Since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. Also to ensure cleanliness, brand standards requires us to keep the dishware at our front desk. We have shared your comments with our team to ensure clear communications going forward. We hope you will consider us again. Sincerely, General Manager
terrible
Everyone
The pictures I saw online did not match what I saw in person the staff was rude the pillows, sheets and blankets had stains it smelled like marijuana, cigarettes and cigars on the whole floor level we was on and it was suppose to have been smoke free it's very noisy you can hear people yelling to each other down the hallway when people are walking down the hallway it always sounded like they were stomping even when you walk down the hallway it sound like you yourself was stomping you can hear doors slamming, people banging on the walls head boreds knocking it was just to loud the pictures we saw online had us on the beach where we could have walked right outside and seen the boats that people live in docked right out front and on the other side you can walk to the sand those pictures had us fooled no where near the beach the trip turned out to be really terrible when I called orbitz to try to get another hotel using the same reservations and the supervisor was rude so I asked her is this how orbitz treat their Platinum customer and then she hung up in my face sorry there are no pictures to show proof but I wouldn't recommend anyone stay at this hotel or use orbitz terrible customer service
nice place
Everyone
need to let guest check in early if rooms available..
pleasant stay
Everyone
My stay here was pleasant.my first time staying here ,the only issue that I had was not been able to check in early..We should be able to check in early if there is a room ready.why have your guest hanging out in the lobby or in their cars?
don't stay here
Everyone
There is no pool. Breakfast was granola bars, fruit and coffee that was never refilled. One of the rooms in our group had bugs in it and it took the them three request to finally clean the room. Beds are very uncomfortable and pillows are worse.
hotel fire
BusinessTravelers
I couldnt stay there cause of a fire a day b4 they never even got ahold of me to let me no i found out when i showed up thefe it was all bad
George, thank you for sharing your kind review of Extended Stay America. We are pleased to read our location was convenient for your needs and that you enjoyed our complimentary parking facility and courteous service. Also, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. Thanks again for being our guest, and we hope you will make the same choice the next time you're in the area. Sincerely, General Manager