Opinión verificada
2/10 Terrible
Kirby Q.
27 ago. 2026
Le gustó: Check-in
No le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
The property is not as described or pictured. I chose the less desirable location (there were available properties closer to the amenities of the resort) because this property was listed as "luxury" and per the photos appeared very new and clean. On arrival you are immediately greeted with a garage door repair that was never painted to match the rest of the door. The walls throughout the home were covered in scuff marks and dirt smudges, there were multiple stains on carpet and furniture, ceiling fixtures with gaping holes, holes in the vinyl flooring, pictures and televisions hung crooked on the wall, and stains on the toilets.In addition to the lack of cleanliness, the house is not supplied with basic tools much less what you would expect in a "luxury " property, and especially lacking in the kitchen. My stay was almost a month ago and I've reached out to management multiple times to allow them an opportunity to make amends prior to posting my review. I was told it was "the end of the season", as if that allows property owners to falsely advertise. I requested they remedy the deceptive advertisement with a partial refund (the price should have been reduced to reflect end of the season disrepair) and have been told it's being escalated but with no reply. Management only communicated prior to the stay with a templated message about the HOA rules (it was sent to me multiple times) but never provided a response to the one question I asked.
Kirby Q.
Se hospedó 3 noches en agosto de 2026