Hotel Staff was very friendly and helpful. Location was great! I wish there were more outlets in the room for charging phones, computers, etc. Water in the lobby would be nice.

Spacious rooms, great manager named Ron who helped us rebook our room when our flight was cancelled - no penalty.

Good location, room is comforrtable, staffs are nice, Only one thing we don't like is we can hear noise from the street in the 2am.

We came in before the 3pm check in time, and the front desk staff didn't even bother trying to accommodate us. Just a plain NO, COME BACK AT 3

Staff really stood out as rude, which lessened the whole experience. Pretty nice facility, but there's no way the room we got was 300+ sq feet which is what our reservation was booked for. Overpriced like many other hotels in nyc, especially around the holidays. Bed wasn't the most comfortable. Mainly leaving a review because a few of the staff members really rubbed me the wrong way. The last thing you want when you walk into a hotel after traveling all day is for the bellhop to have an attitude. Isn't it part of their job description to be friendly and welcoming? The bellhop asked how many bags we had and as I began to count them, he yelled "JUST PUT THEM DOWN!" .. umm OK then! Never experienced such an attitude from a bellhop before. And this was just the beginning of several other unfriendly and unwelcoming staff members.

This was the 2nd time I’ve stayed here. Love the location so many options when it comes to food and such all around. Very clean and comfortable room and bed. I always take the option of small kitchen with fridge. Helps a lot. Rare is a good restaurant. Great burger and good bar. I would definitely reccomend and stay here again

The resort fee wasn't really worth it for us, the "cupboard" where you had $10 per day to spend really only covered 2 snacks or 1 liter of water. However, we would gladly stay here again because the rooms are very spacious for this price point and it's conveniently located.

This hotel was really decent for the price. It’s in a great location (a few minute walk to grand central) and staff was friendly. It’s definitely outdated, but the bathroom was the more updated part of our room. If you want ice you had to ask the front desk which was odd and that took like 30 minutes. Other than that it was a great stay!

Great room and hotel! Spacious, comfortable, well decorated, and great location walking distance to everything! The bellmen and door were amazingly helpful!! I highly recommend this location! I will defiantly be returning

Large room, great amenities (kitchenette), water pressure good, view of Chrysler building, the $10 daily credit nice considering resort fee high. Only negatives were the free wine hour was not offered one night, the rooftop bar not open and the Rare room service took its name too seriously.

Nice location but rooms are dated. Even when asked to be changed to a new room after being placed in one with stains everywhere the new one needed work too. It’s a very “meh” hotel for the price point.

Be aware that there's a $35 or $40 a night facilities or some kind of charge that you don't know about until you are checking in. They put me in a disabled room which meant I had nowhere in the bathroom to put anything but did appreciate the large walk and shower.

Good location for midtown activities. Museums and broadway shows.