Dylan Hotel NYC4.0 out of 5.0
Recent guest reviews
I highly recommend this hotel, not only because of its centralized Manhattan location, but for the awesome service we received during our stay. The hotel itself is ok, but the staff was very helpful. Special shout-out to Quasim and McKenzie for going the extra mile for us. They were there whenever we have a question or concern. We look forward to booking at this hotel again!
I was in Dylan Hotel for 3 nights. The room comfortable, big beds perfects, the closet ok too and the bathroom excellent. The room every day clean like the first day. The staff of reception very kind and profesional, and what a coincidence, one of them is from my country, Catalonia. Monica was very efficient and recommended some places to visit and take care of us, like the rest of her collagues of the reception. And thw breakfast was more than correct. Finally the location of the hotel near Grand Central and the principals avenues of Manhatan are perfect to recognize the principal atractions of the city. In conclusion I have to recomend it.
The check in experience was terrible. Front desk was arguing with some person for 20 minutes before he could spare me some time. I was charged for the breakfast which was supposed to be included as part of my reservation. When i called to inquire about this charge, the Accounts department seems to be unresponsive. avoid this.
I had a pre-paid room for three nights with guaranteed, and verified, late arrival. I showed up after midnight (as I told them before). The reception was sitting empty with no one in sight. I was calling out trying to find someone, eventually a joker shows up who laughingly tells me there are no more rooms. I think he is joking, but seemed he was probably stoned, but he ensured me that they made a mistake and sold my room. He seemed to think it was a comedy. He told me I can stay at the POD 39 4-5 blocks away. He offered ZERO help, no offer to compensate me, no offer to get me a cab, and no offer to write down how to get to the POD. This place is NOT good and they have the worst service in my extensive travel history. I strongly suggest YOU NOT stay at this hotel, ever. Even if you reserve and pre-pay, you may not have a room. And again, they will just laugh at your misery. I intend to pursue a refund in the most aggressive ways possible within the laws of the USA. Because of Dylan Hotel, I missed my critical AM business meeting and did not get any sleep. Thanks Dylan, you win the award of my worst hotel experience in 30+ years of extensive travel.
Its unfortunate because this hotel is in a great location! However the Dylan needs to weary. With the amount of other hotel options available in and around this area customers simply don't need to accept the shortcomings of this hotel. Currently, as a couple or family forget it.....there are much better options for the same money. My personal experience. The staff would just nod and agree to the questions/request i had when speaking to them but not actually follow it through. Room Was Freezing and Air-con did not work correctly. Could not turn it off or turn it up so had a freezing room the entire stay. channels on the TV didn't work all the time. Windows did not keep out any sound. Nor did the adjoining door which only worked well as a visual barrier but that's about it! could hear everything through the door as if they were in the room with us. so sleep was not the best. Carpet, Windows, furniture could all do with a refresh. Booked a taxi with reception for our departure 2 days in advanced. Double checked the morning of departure it was booked and was told it was. No Taxi arrived as none of the staff ever book it.... and they all blamed each other.
We stayed April 14-23. We booked on a third party website and pre-paid. Two days after checking in, I noticed we were double charged for the room on our credit card. When talking to the staff at the front desk, they couldn't do anything and had to talk to a manger. When we came back later in the day to see the result, the staff member "had no idea what we were talking about, and said there is no way they could have double charged us". He opened our room file and said there was a receipt for a refund on the double booking. The temperature guage in the room wasn't working. The room was between 64F and 69F the whole trip, even though we had it set for 74F. The bathroom we had was marble/slate flooring so it was quite cold. The bathroom doesn't have an exhaust fan, so when you use the shower, it stays foggy and moist for several hours after your done. On our last day we had a formal engagement to go to after check out. The iron in our room wasn't working. I took it down to the front desk, and the staff member said he would send a new one up to the room. 20 minutes later, no iron yet. I tried calling front desk 4 times, but no answer. Just kept ringing and ringing. After 1 hour a housekeeping manager knocked on the door to see if we were checking out. I told him we were, but needed an iron. He said he would bring one up... 30 minutes later we were leaving the room - no iron. When we got down to the front desk, I asked what happened to the Iron and he said "oh it didn't make it up there?" No it didn't... when asked about why they didn't answer the front desk phone, he stated "they were really busy". TV's in the room were extremely small, we didn't even use it. The cans of pop in the fridge were $4 each and the bottles of water were $5. Bit on the pricey side. Everything on the floor echos. The gap between the door and the floor is huge, allowing for noise to travel very easily. Everytime someone got off the elevator or were talking in the hallway it was quite loud. Woke me up a few times during the night. Road noise wasn't a problem at all, contrary to some of the other reviews posted here. No face cloths were ever left in our bathroom and we had it made up 3 times. Upon check in, the hotel staff member provided us with the wrong internet login code. I called him back to confirm, and they gave the wrong one still. I had to call the hotel's third party customer service line to figure out that the password they were giving out was simply wrong. This took about 20 minutes. The best part of this hotel is the central location, and the Stout bar located on the same block. Strbucks and CVS Pharmacy are very close by for the essential needs.
Several days ago my wife and I stayed at the Dylan Hotel NYC. It was very convenient location-right in the center of New York City where we could walk to Times Square, Empire State Building, NY Public Library... It also was very helpful that right on the corner was a Starbucks. And it wwas next to The Benjamin Steakhouse -high class place to have a nice dinner. But the person who made the biggest difference was the person behind the desk the night we arrived. His name is Qasim. He was very professional, polite and very informative. It was great he had patience to answer all our questions. We placed couple of small requests and his answer always was "No problem, I will take care of it." It was great to start our stay in The Dylan Hotel with a big smile thanks to Qasim and the entire staff of the hotel. Good Job!!!!
Easy in an out, well maintained hotels and larger than average rooms for Manhattan standards. Friendly and helpful staff. Lots of eating options just around the block. Grand Central is a great place to hang out when the weather is bad, including a chance to walk about
Arrived on Friday end of March, and seriously question why I booked this place. From pictures and other reviews I guessed it would have been good. Or decent at least, but no I wouldn't come back to this place. I entered and no one noticed me despite two people behind the reception. One girl barely spoke English and didn't understand what her colleague asked her to do. My reservation that was made through booking.com, had apparently not registered despite my confirmation, and so, they couldn't find me in the register. I had also requested a room as high up as possible, but out of these, I got a room on the third floor...with - wait for it - NO WINDOW !. I have never been this depressed in my life. The room size was good, it was clean and the bathroom was surprisingly nice in white marble, but the fact the room had no window made even me who is normally fine with most faults, claustrophobic. The A/C made more than a loud noise and the fire alarm was flashing constantly in the night in the ceiling, and so, no sleep was possible. It was like having a seizure in this bunker. The location is good. But that's where it ends. The staff upon shcek out barely looked at me, handed me my bill without asking for me to review it or if I had had anything from the mini-bar. I guess they didn't care. And then shoved a "Trip advisor"- printed card in my face asking me to rate them. And hereeee I am. I will not go back.I only ask for a few things when I stay in a hotel, friendly staff, good light, and good location...they had the location. It needs more than a revamp this joint !
Central location, but still in an area that's not too noisy and busy. The service was good and I found all staff to be friendly and helpful. Would stay again and recommend to others. I found we got a lot of value for the price. It's an excellent spot to explore NY from and the room was more than comfortable.
Located in Midtown, Dylan Hotel NYC is adjacent to Grand Central Terminal and within a 5-minute walk of other popular sights like Chrysler Building. This 107-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Continental breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All of Dylan Hotel NYC's 107 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and ironing boards are also standard.
At Dylan Hotel NYC, guests have access to a fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD $45.00 per day, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include free newspapers and laundry facilities.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 846 reviews