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Dylan Hotel NYC

4.0 out of 5.0

Recent guest reviews

The room we had wasn't that good but the hotel is nice and very well located near Grand Central and 5th Avenue... and the best steakhouse in NYC is on the ground floor of this same hotel.. What more to ask?

Pros: location, price is right, coffee maker in room, helpful staff. I had no problem with heat, room was average size for NYC. Coffee maker, small refrigerator with a few essentials in it. Coke juice water. Bathroom necessities, outstanding! Great restaurants near by. Cons: rooms are a little dated and basic. Electrical outlets limited by the bed. I had unplugs a lamp to charge my phone. I would not put my CEO here but fine for me.

Staff were great. Hotel clean, modern with a really good restaurant. Awesome location - convenient. Stayed here on 1st trip to NYC - it was perfect. Absolutely no issues with anything. Would definitely stay again

We got a really good deal so it was worth what we paid, but had I paid full price for this "4 star" hotel I would've been annoyed. The location was excellent - no complaints there. The room decor/amenities/size was adequate but the heat didn't work and our room was freezing the entire stay. On our second stay these weird alarm sirens went off for 20 minutes at 8am and we had no idea what they meant or why. After the fourth siren and no inclination from the front desk we called down and they just snipped that it was probably a malfunction, and to ignore it. Probably? These sirens were LOUD. Not exactly the wake-up call I was looking for but given a room with heat and an on-sale price I would stay again for the location.

We got an incredible deal on this hotel, so it's difficult for me to criticize. I would say that if I paid full price i would be disappointed. This hotel is said to be 4 stars, to me that is debatable. What I loved besides the great price we got? The location! Right by Grand Central. Not a very busy street, not too much noise. Good sized room for Manhattan. Staff was friendly and helpful. What didn't I like? The bed was very uncomfortable and did not have good pillows. The staff did bring us a few more. There are a few stains on carpets, which doesn't necessarily bother me except that this hotel is listed as being a 4 star. They just need to do some remodeling/upgrades. I would stay here again if the price was right.

Location is pretty good ,, but hotels lobby area was very tiny,, rooms are small too I went there w my two kids ,, They also charged for parking a car 59$,, 😟😟😟 Bathroom was so cold that we had to open the door there for a while to be able to take a shower,, was no hair conditioner in shower,,

We checked into the Dylan and received a room that apparently had not been fully stocked. There were no glasses in the bathroom, one hand towel, and only one wine glass over the mini bar. We asked for a second wine glass and were brought a water glass... Okay, I get that's being overly picky, but where they really blew it was by not honoring my request for a wake up call. We asked for an 8am call, and were assured it would be taken care of. We had a car service coming to take us to LGA at 9:30. My wife woke up at 9:10 after not getting the call and we had to rush like crazy to meet the car... The front desk clerks only excuse was that he just started his shift...

1.) plaster is falling from wall 2.) Torn curtains 3.) FD didn't find my third party booking reservation. After showing a confirmation the agent responded "Well, we will ALLOW you to stay the night". Like it was a privilege. 4.) A/C did not work in any of the three rooms I tried. FD agent made me follow him around to the different floors until their was a room that did have it...and it still didn't work! 5.) FD agents were completely inconsiderate, rude and very snooty. Not classy at all! The girls would speak in another language while whispering and pointing at me. It's fine, though, it only reflects poorly on their character not mine. So, if you want to be looked down on and treated like a peasant, this hotel is great!

This hotel is unsafe and has no AC. Our first night the fire alarms went off at 12:30 am. We hiked down from the 16th floor only to be met by restaurant staff who suggested we take the elevator, a lobby full of angry firemen when the hotel was unable to direct them to the false alarm and a very overwhelmed front desk person. Once allowed to go back to our rooms (only indication was the alarm stopped and the fire dept left - the front desk person never even acknowledged that we were there - in our PJs) we were able to get back to sleep only to be awoken at 6:30 am to a room that was 86 degrees and the fire alarm sounding again. We spoke to the front desk (twice) before they finally sent someone to our room to turn the heating system off. Just because the panel on the wall says OFF does not mean it's off, we were told (???). Do not rely at all on wake up calls. One morning it came 45 min. late and the second morning did not come at all. Thankfully the fire alarm went off at 7:00 am, and 7:20 am to wake up for a second morning in a row. I do not trust that in a true emergency situation the staff at the Dylan would have a clue what to do. We slept for 4 nights with all of the windows open (there are 4) but got no cross breeze. 38 degrees outside, 70 in the room.

The front desk staff was great except for late night worker the night the smoke alarm went off. First the rooms were clean, bed comfy, pillows okay. We did have a faucet we could not turn off and reported it twice but finally kept putting towels in sink to help us sleep. Also the rooms were warmer than I like but it is a personal taste. However the smoke alarm went off at 11:30 pm. And fire engines came and many of us went down many floors thinking it was a fire. Only to have the night staff tell us it was a false alarm and he did not want to tell us over the intercom since we were asleep. One man asked who could sleep thru 25 seconds of the alarm going off. One man the next morning summed it up best. I will recommend this hotel if you don't want to sleep. It would have been nice for the head manager to slip a note under each door apologizing or giving us a refund for that night since the next morning at 7:30 it went off again as I guess a reset of the alarm but it was an unwelcome sound so early for those of us on vacation. The hotel is close to Grand Central, reasonably priced with nice staff but be prepared for the unexpected.

52 E 41st St New York NY

Located in Midtown, Dylan Hotel NYC is adjacent to Grand Central Terminal and within a 5-minute walk of other popular sights like Chrysler Building. This 107-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Continental breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All of Dylan Hotel NYC's 107 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and ironing boards are also standard.


Property features

At Dylan Hotel NYC, guests have access to a fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD $45.00 per day, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include free newspapers and laundry facilities.

Room options

Luxury Double Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Room, 1 King Bed

King 1 | Sleeps 2

Luxury Room, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 803 reviews