Dylan Hotel NYC4.0 out of 5.0
Recent guest reviews
Was there for 4 days. Honestly, didn't spend much time in the hotel other than to sleep, but was very comfortable. Room was very nice, everything worked, front desk staff was quite accommodating, room service was great. Excellent location. Would definitely stay again.
Bathroom plumbing needs an upgrade. Loose, leaky valves. Shower is a trickle. Also, what is the deal with Setting Clocks in Hotel rooms these days? Alarm set was obvious & easy. Setting Time of Day on room clock took a full staff of Engineers. Steak restaurant next to Hotel has a great Late-night-buzz; nice bar.
We were disapointed at the hotel room. It was very dark (could't see anything outside the window), the bathroom had pretty low standard and the room was cleaned 2 out of 4 days. You can't wear whatever you like to breakfast - they have some kind of "business dresscode"... Although, the staff in the reception was helpful and the location was very good.
The Dylan Hotel is a great little boutique hotel in the perfect location, about a block & a half from Grand Central Station, which works out well if you're taking the shuttle from LaGuardia. We arrived about 1, & since our room wasn't yet ready, the front desk staff locked our luggage up so we could explore. When we did get in our room, it was very clean & much larger than we expected.......very comfortable for my daughter, daughter in law & myself. We found the room to be very quiet, & the a/c worked well. We were able to easily walk to Times Square, Bryant Park, the Library, the north end of the High Line, & to/from the Kinky Boots show. What we couldn't walk to, we could easily jump on the subway at GCS. We ate at the GCS lower level food court at least once a day. We also enjoyed the rooftop deck at Annie Moore's (great Mac & cheese), just a block away. And we couldn't pass up the Steak Bites at the bar at Benjamin's, attached to the hotel. When it was time to leave, we only had to walk 2 blocks down the street to catch the shuttle back to LGA. We found front desk staff to be very pleasant & always helpful. We called for Ice one morning & it was delivered within 10 minutes. And one day we requested face cloths, which were delivered shortly after. Overall we have nothing but rave reviews for the Dylan Hotel.
I stayed at the Dylan Hotel for 4 nights on a business trip to the Big Apple. The room was totally fine, and facilities fine too. The hotel is conveniently located close to Grand Central Station and the NY Public Library. Rooms out to the street can be noisy during the night, as there was demolition work going on in a building on the other side of the street - not the hotel's fault. Check-out however was a mess - when I asked for a printout of the bill, I noticed that I had been debited close to double the price that I had been given when making the reservation with Booking.Com. It took the hotel reception 45 minutes and three different operations to re-credit to me the sum that had been overcharged. Calculations as to the amount of the refund varied, so I had to take things into my own hands...... were it not for this particular issue, I would recommend th e hotel, but the checkout imbroglio left a bitter taste.
The hotel seemed nice enough and the room was fine but the bed was by far the worst I have ever slept on, it was hard as a rock!! I seriously think I could have gotten a better nights sleep on the carpeted floor. The pillows were rotten! They felt like $5. Kmart pillows. I stay in midtown often after working 15 hour days and I look forward to a comfy bed and pillows which most midtown hotels provide. This one DID NOT! I also had to call the front desk to have an iron sent up since the one in my room was missing. My rotten nights sleep was topped off when I checked out at 5:30AM and the front desk clerk was asleep in a chair at in the lobby. I kept saying "Hello", "Excuse me", "Hello"....but he was out!...I had to wake him up. So unprofessional. I will not be back!
Very close to Grand Central so its definitely convenient. A very good hotel location wise but other than that, quite basic. We were in 802. Table lamp was not working. Power outlets were in inaccessible places, so charging devices can be troublesome. But we were only there for couple of nights and mostly out soaking in the sights anyway. The location and the price we paid are already big positives for this place. For NYC, hard to beat that price. Noise from the street was not an issue for room 802.
GREG at The Dylan went above and beyond and really came through when I needed it. I extended a work visit for personal time and after a long day of site seeing and shopping, came back to the room to immediately charge my phone...only to realize I left my charger at the office (which was closed for the weekend by now). As sales & marketing director and our corporate contact, I had emailed Greg prior to arriving, so I reached out to him in desperation for options. It was late on a Friday night but he replied within minutes and offered HIS OWN charger that was in his office! Front desk opened his office and brought his charger to me. Now to be sure, having a dead iPhone during vacation is not a critical life problem, but I think we'd all agree it would have beee hugely inconvenient. Thanks so much again GREG!! GM PAOLA keep this man happy!! I also found front desk (LEWIS, JASON) and Housekeeping to be very helpful and courteous. Room service was excellent (ITALY at the resto was awesome managing dietary restrictions and super friendly!!), and great location (steps from Grand Central). Will return. THANK YOU guys!!!!
THE worst lodging experience ever! The Dylan is so poorly run and not at all customer focused. Though the travel agent that booked my reservation and I called three times to confirm my late arrival. (The third time was just hours before my arrival). Each time I called, I was told that they noted my late arrival in their system. They still gave my room away when I arrived just past midnight in NYC all by myself. To add salt to the wound, they actually charged me for the one night! I had to have my credit card company reverse the charge. The Dylan did not offer this. I initiated it. Oscar, the "attendant" at that time was no where to be found. It took almost 15 minutes of me yelling "Hello" and actually calling the hotel on my cell phone (no answer) as I scoured the lobby to find someone. When Oscar surfaced (disheveled)...who said he was "with a guest" at the time...I did not buy that one at all. He informed me that they gave my room away. He told me called another hotel and left a message asking them to book a room for me. I insisted that he walk me to this other hotel as it was 12:30am at this time and I was alone and had luggage...besides, It's the least he could do. He took me the wrong way at first. Ugh! When we arrived, they said that they did not have a room and that they left him a message telling him so. Meaning that Oscar had not secured a room for me. He actually left me there at the hotel knowing that I did not have a place to sleep that night. Who does that? I was shocked, exhausted and scared. Oscar knew this and was quite comfortable leaving me in this situation. When I returned home, I reached out to the manager, Paola Reynoso. She made very little attempt to return my phone calls and to resolve this matter after the fact. We have not spoken to date. The entire staff's lack of care, concern and professionalism is unparalleled. They should not be in the lodging/hospitality industry. When in NYC, stay anywhere but the Dylan Hotel.
I had the privilege of staying here for a recent vacation, my first to NYC. The location is ideal for access to everything you need; food, drink, sightseeing, shopping, morning to night. I must mention the hospitality of the staff; Qasim, Brian, Natalie, Nicole and the rest of the team. They made our entire party feel like family and assisted us with everything and everywhere we needed to go. Thank you guys. This is my first choice for my next trip to the big apple when next I visit from Trinidad and Tobago.
- Walking distance to Grand Central Terminal and Chrysler Building
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Midtown, Dylan Hotel NYC is adjacent to Grand Central Terminal and within a 5-minute walk of other popular sights like Chrysler Building. This 107-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Continental breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All of Dylan Hotel NYC's 107 soundproofed rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are also standard.
At Dylan Hotel NYC, guests have access to a fitness center, free WiFi in public areas, and a meeting room. Parking is available for USD 60 per day (USD 60 per day for valet parking), and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this boutique hotel include a business center and free newspapers.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 865 reviews