Dylan Hotel NYC4.0 out of 5.0
Recent guest reviews
This hotel needs a revamp now. Lobby dimly lite and shabby. Front desk employees unfriendly and seemed irritated. Room and bathroom dirty and dinghy. Great location but would not stay there again unless they renovate
Very central, only about 10 minutes from Times Square. New York is at your feet as soon as you step out. The staff are very friendly and the rooms are clean. We did not eat at the restaurant in the hotel but it seemed nice. We would stay again.
This was in a great location. The staff was very helpful and accommodating. The room was clean and comfortable. The bathroom was large and cold but was provided a space heater. The TV channels were not the best variety but we weren't there to just sit in our room and watch TV.
I just checked in today for a 4 night business stay. First room was a dark hole. with little to no light. Basically uninhabitable. 2nd room was better but sterile and just odd. 3rd room 15th floor small room, furnishings falling apart and cheap but huge floor to ceiling windows (finally natural light). Front desk staff very nice and accommodating trying to find me a good room I could live in for 4 days. Nice location but just OK hotel. Tried a few hotels in the area, I'll try again somewhere else next time. For the price it's OK. Again the front desk staff were very nice.
We stayed in Dylan hotel for a week. The location is great, very close to the Grand Central, 5th Avenue and in walking distance from Times Square. The staff was very nice and very welcoming. The room was large was clean. Breakfast was a free buffet and very tasty. We highly recommend this place.
I stayed at the hotel for a couple of nights with my friend as we explored NYC and went to a conference. It's currently covered by scaffolding so was a little difficult to find at first. It is in a perfect location; a few minutes walk from Grand Central, down the road from Bryant Park and Times Square. There is a Starbucks on the end of the road and a CVS pharmacy opposite it which came in really handy for when I lost my phone charger cable. The room was spacious, lots of storage, coffee machine, a lovely clean and modern walk in shower with all amenities. Staff were friendly and very helpful when it came to asking about subway stops, buses and places to visit. The beds were super clean and extremely comfortable to collapse into after a long day of sight seeing. When I am next in NYC I will make a point of staying at this hotel and recommend it to anyone coming to the city.
I stumbled onto the Dylan when some of my normal mid-town hotels were booked and I wanted something a little closer to a conference I was attending at the Grand Hyatt. Got a very reasonably deal on Priceline. Nice open lobby, a very decent sized room with a queen bed, a dresser, two night-side tables, mini fridge and closet with safe and ironing board, and a desk with room to actually walk around even with your suitcase on the floor. If you like it dark, the curtains provide it. Bathroom not unreasonably small with a partial glass-enclosed shower. A little worn around the edges (i.e. the trim was chipped in places, the carpet in the hallway had some stains) but the bed was reasonably comfortable and I was overall happy with my stay and would definitely consider it again. Minor pet peeves: the temp control was completely screwed up in my room I tried to make it cooler and I woke up to 89 degrees at 3am (I feel like one of the other reviews may have said something about this??). I ended up shutting it off and said something to the front desk the next day and they said they would have someone fix it - not sure if anyone did anything. It remained off and the weather was in the 50s/60's so heat wasn't really necessary, and by the time I left the room (after 2 nights) it was finally down to 70 degrees. 2nd pet peeve - not totally the hotel's fault - all-night construction going on during my stay which I know they have no control over but maybe pending occupancy - put people on the other side of the hotel or higher up? (I was on the 4th floor.) Other suggestions: I may be the only person in the world who still drinks tap water, but please put drinking glasses in the room! A suitcase rack would also be helpful. (And as someone mentioned, if you rely on the hotel for conditioner, bring your own - they only have shampoo, body wash and lotion.) There is a gym but it is VERY small. BUT the steakhouse downstairs (Benjamin) has amazing service and the location of the hotel is super central.
This was everything you need for a weekend getaway. Comfy bed, nice bathroom and it was quiet. The room was very spacious as well. It was in walking distance to everything. Highly recommend this hotel and we will be staying again!
I had initially booked to stay here for two nights as it was so cheap! However I was expecting the worst after reading mixed reviews, although after arriving and checking-in - The hotel wasn't as bad as some people were making out. Check-In was swift and pleasant. Rooms were reasonably sized, good size bed, modern bathroom (Large shower, no bath) with good amenities. No view of anything worth looking at from the 10th floor. Location was a big factor in deciding to stay here for me personally, closely situated near Times Square, the Rockefeller centre and Grand Central - you could walk to any of these places with ease. The area also has some decent restaurants around too. Breakfast was reasonable too, pretty empty (Must of been a quiet time of year) - But the food was pretty good, continental style etc. My only nag about this property was that there was a persistent noise, as if someone was pushing beds around, or if there was loud banging - We put this down to possibly the water works - it wasn't unbearable but I could see this annoying some people. Overall though it was a good stay and I'd stay here again.
Disclaimer: I very rarely post negative comments or reviews. After our stay, I actually emailed the GM who I spoke to back in December regarding this review and my experience and I did not receive a reply well over a week later. I guess she does not care that we had a very unpleasant stay. So, I'll just go ahead and submit my honest review.. We stayed at Dylan Hotel NYC for two nights at the end of February for what was supposed to be a romantic getaway. The front desk at the Dylan Hotel NYC are very personable and lovely. However, the front desk being wonderful does not make up for the extremely uncomfortable stay we experienced and I’m actually really sad to say I would not stay here again (until they have renovated their HVAC system). I booked two non-refundable nights and I panicked after reading a great deal of negative reviews on other websites after booking. I contacted the hotel in early December with my concerns and Paola R, the GM, responded saying she would refund me if I wish, but that if I chose to keep my reservation, they would do big efforts to make my stay wonderful. She also mentioned that the hotel itself is very old but they have few renovated rooms and they have recently undergone new management. Happy with that reply, we chose to give them the benefit of the doubt and keep our reservation. We immensely regret that decision. Sherry at the front desk was such a doll upon check in and check out and was very pleasant. She kept saying she wants to make our stay special, which we very much appreciated. We were given vouchers for breakfast the following morning, which was very nice of them, but we did not utilize the breakfast. The vouchers were given because they did not have a room available with a bathtub the first night and that was the only reason why we chose this hotel (I noted that in the email several months ago to the GM). I am not one to complain, so although we were upset, I let it slide and took the room that is probably a downgrade to what I reserved, all without making a big deal about the mishap and taking it respectfully. Sherry said she saw the bathtub request and would note it priority the next morning and was able to change our room the second night and give us the room that I thought I had originally booked for both nights. We left for the day and when we came back to the hotel, our rooms were switched. The second room was just as hot. The hotel is in a good location, very close to GCT. Their lobby is beautiful, the rooms are a nice size and are clean, coffeemaker is a plus, there is a mini fridge in the room and the bed would have been comfortable if we were actually able to sleep for any portion of our stay. The whole issue was that the rooms do not have control of their own thermostat. Our room was literally 80 degrees. I guess the hotel had it set to 68 degrees, but it was unusually hot in the city to begin with, it was in the 50s/60s in February and the hotel should have turned the heat off in the whole building sooner (when I said something again at checkout about the temperature of our room they said they have the heat off now. That’s great, but I’m leaving after being frustrated and awake for over 48 hours.) We left very early the 3rd day and took an early train home because we literally could not wait to get out of the room, which is sad when you are there to experience a romantic getaway and we had plans for that 3rd day that we axed. I read in a recent review from another person that the staff brought in a fan when they complained of the heat. I wish the front desk offered that as an option for us when we inquired about the temperature of our room. It would have definitely helped create some breeze. I was told to open the windows when I inquired at the front desk about the heat, and since we already had the windows open and the curtains pushed to the side, there was still no cross breeze and it did not help cool the room down. We heard the hustle and bustle of NYC, the next street over had construction going on both nights and heard drilling and honking 24/7 from what sounded like the street right below us. I would have most definitely preferred sleeping, but since I couldn't because it was too hot and too loud with the windows open, I was able to watch the custodians first and then window cleaners inside the building diagonally from our bed from 12am to 5am the second night clean each window on each floor in my direct view from where I was sitting on the bed.. and then the office workers starting their day around 6am. If we did not HAVE to keep the windows open, we would not have heard the noise outside and even though we were sweating, we would have actually been able to fall asleep. I spent a lot of money for two nights to have the worst hotel experience of our lives to date. Very disappointed that I chose to keep our reservation for the Dylan Hotel NYC .. I am so sad to have to write a negative review because I really had the highest hope in having a wonderful experience with the Dylan Hotel NYC. Especially because I voiced my concerns over staying back in December, and since I ended up keeping the reservation, I thought we would have a pleasant stay. I hope this 100% honest review helps someone else who would be just as miserable if they couldn’t control being in a 80 degree room.. And hopefully this will push the hotel to prioritize their HVAC system for those of us who do not like staying in a sauna for 2 days.. It should have been a deal breaker for me and now I know that next time it will be. I was a zombie by the 3rd day without sleep, and it all could have been avoided if the temperature in the room was much more bearable ☹️
Located in Midtown, Dylan Hotel NYC is adjacent to Grand Central Terminal and within a 5-minute walk of other popular sights like Chrysler Building. This 107-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Continental breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
All of Dylan Hotel NYC's 107 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and ironing boards are also standard.
At Dylan Hotel NYC, guests have access to a fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD $45.00 per day, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include free newspapers and laundry facilities.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 823 reviews