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Le Pavillon Hotel

4.0 out of 5.0

Recent guest reviews

Great service, pool is small. Ironing board was wably. Pricing at hotel restaurant and bar was on the high side. Friendly staff.

After driving from Houston to New Orleans because of a cancelled connecting flight, the Staff turned everything around. Our room was perfect: beds which you could sink into, a shower you never wanted to end and a in-house buffet breakfast that you could roll out of bed and just enjoy. While we were in this lovely city for the New Orleans Jazz & Heritage Festival, no matter how tired we were at the end of the day, Le Pavillion was our recharge station. The location is so central you can go anywhere either by foot or car. And while most of us in this universe are coffee drinkers, which the hotel accommodates with a lobby station, one member of our party was a tea drinker so a pot of hot water by request was always graciously supplied. It's the little details like that, the greetings you get from every member of the staff, and the timely elegance of this hotel that made this a unique travel experience.

We reported a leak from the toilet for 2 days and problem was never fixed. We had constant water on the floor and at checkout I told them of my dissatisfaction with them.

Disappointed that they had given my room (paid in full in advance) to my cousin. We do have similar names but I expect closer scrutiny of IDs when checking into a nice hotel. Also, the towels were replaced with damp ones in the first morning and the shower water never got hotter than tepid at best. Had to ask for toilet paper.

Stayed here on last weekend in April, my wife had been wanting to stay for quite some time. We checked in to a newly renovated king suite, it was very nice. The hotel has one of the prettiest decor , having stayed in 4 star hotels in Paris and London, this hotel stand just as nice or nicer. The rooftop pool was lovely, very well kept. Beautiful for pictures. Deff gonna be coming in the future for those 10pm pb&j's and hot chocalate.

My mom and I stayed here last week and loved this hotel experience. Our room was so spacious and comfortable, with very nice bathroom/shower. The staff was very friendly and attentive. I had no idea the pool was on the top floor and was going to have such great views, WOW! We also got to experience the PB & J buffet and the bar. Wish we could have stayed longer, perfection thank you!

This is a second review since I had two reservations one for my self and one for friends who came from overseas to enjoy a weakened with us in New Orleans. Overall, the front desk has rude people who are incompetent and refuse to allow guests to talk to the manager. Maintenance is disappointing in one of the room there was no air condition in the other the toilet was clogged and it took 6 hours to get it fixed.

We arrived on Thursday April 20. the room was not clean and one of the pillow was stained. We called house keeping and it took them 4 hours to come and with no pillow. We realized that the air condition unit was not working properly. the next day they sent service to check the air condition. but the technician said that he is not authorized to do anything. The next day the room was not cleaned. when we complained they sent house keeping who replaced the sheets with WET sheets. We call management, the house cleaning lady blamed the laundry service and at 11 PM cane a supervisor and replace all the sheets and the covers with clean and dry sheets. No apology or anything. On Sunday evening they offered to switch us to another room in another floor. Since we were checking out the next morning we decided to stay in the room and the hotel offered $50 discount on the room fee. all in all it was a horrible experience. The front desk and the staff were rude and blamed each other for anything. I invited friends to join us for two days (Friday and Saturday) they received a room in the same floor. The toilet did not work, it was fixed but the rooms were not cleaned either day.

Stayed in a recently renovated room and it was fabulous!!

This hotel has been sold is being updated. It was a beautiful classic from the early 1900's. Gorgeous chandeliers, stately rooms, long term staff. NOW cheap replicas of the old grander. Long term employees gone replaced by people not vested in giving good service. No hot water for two days. Toilet ran constantly for 4 days. The maintenance man came twice said it was not the toilet but water running in pipes?? Do you think I am so stupid I cannot hear a toilet running in the bathroom? I tried to get a glass of wine to take to the room (used to get it in a wine glass no longer allowed plastic cup instead) and when I got to my room and tasted it it was bad. The dining room now closed for dinner and the breakfast buffet a ghost of what it was in the past. How this place is now a AAA four diamond is beyond me. Never received coffee pods for the coffee maker in the room on the last day. Ran out of toilet paper. Is this service? Shampoo and soap never replaced in four days. The Hotel manager slacked his duty to make an adjustment to our bill for cold water and told us to talk to the clerk in the morning. He was too lazy to type an email to Orbitz for our refund.

We stayed in a newly renovated room and it was beautiful, the bed was so comfortable and the staff was super friendly and helpful. Great stay! Perfect location!

After a four hour flight, we checked in and the front desk staff did not make us feel welcome. That's fine, we just wanted to use the restroom and clean up to go out. Only to find residue on the bottom of the toilet obviously housekeeping didn't scrub the bowl. Then we turned on the shower only to find strands of long blonde hair on the tiled wall. Front desk staff did not sound apologetic and offered to change our room. We opted for them to just come back and clean it the next morning, so we didn't have to move our luggages. Reminded them to clean it the next morning in our way out and came back 8 hours later to find the hair still there. Front desk staff look intimidating and unapproachable, not to mention non-responsive to guests. All travelers expect clean rooms and friendly responsive staff. This place failed at both.

When I read recent negative reviews of this hotel (I had booked about 4 months ago), I was very concerned about our upcoming trip. I had reason to be concerned. They couldn't find our reservation (even though I had called the day prior to confirm) and I had to produce paperwork for them to finally find our reservation. Our room was not ready so we left our luggage and set out for the day to explore. They said they would call me when our room was ready. We never heard from them and waited until after 5pm to go back and when we did, our room was ready. The room was nice. The hotel is going through a renovation but their freight elevator was out of order (according to a construction worker) so all hotel personnel and construction workers were also using the two passenger elevators. The elevators were dirty with construction debris and did not seem to have been cleaned during our 4 day stay. Altho we did not experience it, I heard another guest complaining about no hot water in their room. We complained about the dirty hallway on our floor and the next day, they vacuumed it but left the vacuum in the hall for 2 days. One day our room was not made up at all. On the 3d day of our stay, we received our bill under the door. When my husband checked with the front desk, they thought we were checking out that day (a mistake). I would not stay here again. The employees we encountered were helpful and friendly for the most part. I blame management for the majority of the probs

The rooms were very quiet as the Mardi Gras parades were going on in the streets down below.

Overrated, paid for a suite, ended up in a standard room. The suite was close to the elevators, it was noisy couldn't have the rest and comfort I was looking for!

Great hotel. Beautiful decor. Only complaint is that the hot water was not hot.

We had to ask for toilet paper and towels. We were in the room when the maid came by and she said she would return to take out trash and tidy up but she did not.

Enjoyed 2 night stay. Staff was very welcoming, early check in was a plus. Pros: great location, clean rooms, very friendly staff. Cons: lots of construction, no service elevator meant long waits and dirty elevator, noisy room HVAC.

Hotel was clean and in a great location. The show water was not very hot and mostly just warm.

At check-in we were sent to the six floor, and when we arrived the entire floors being worked on. So we had to go downstairs and recheck in. No big deal. But, there was only one working elevator which made a huge log jam on every floor and took forever to get down to the lobby. We resorted to using the stairs a few times. The doors slammed pretty hard because their old school, so don't be surprised when you're waking up from slamming doors throughout the night. The staff in the bar seemed overwhelmed and found it difficult to provide service to just a few people. Maybe a quarter of the room was full. Take me 10 minutes to get a glass of ice for my scotch. Breakfast was very good. The hotel is beautiful

833 Poydras St New Orleans LA

Hotel highlights

  • Walking distance to Mercedes-Benz Superdome and National World War II Museum
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Le Pavillon Hotel places you within a 15-minute stroll of popular sights such as Mercedes-Benz Superdome and National World War II Museum. This 226-room, 4-star hotel has an outdoor pool along with a 24-hour health club and free in-room WiFi. Located centrally in New Orleans, it's also close to Jackson Square and Ernest N. Morial Convention Center.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All 226 air-conditioned rooms provide free newspapers, ceiling fans, and safes. Guests can expect 46-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests of Le Pavillon Hotel have access to an outdoor pool, a 24-hour health club, and a rooftop terrace. Valet parking is offered for USD 39 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include free WiFi in public areas, 11 meeting rooms, and a 24-hour business center.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Room, Accessible

Queen 2 | Sleeps 2

Room, 1 King Bed (Leisure)

King 1 | Sleeps 2

Guest reviews for Le Pavillon Hotel

Everyone (52) Couples (367) Business (84) Family (91) Friends (73) Other (35)
3

close to everything

Everyone

Great service, pool is small. Ironing board was wably. Pricing at hotel restaurant and bar was on the high side. Friendly staff.

By on May 24, 2017

5

le pavillion was the cherry on our sundae

Everyone

After driving from Houston to New Orleans because of a cancelled connecting flight, the Staff turned everything around. Our room was perfect: beds which you could sink into, a shower you never wanted to end and a in-house buffet breakfast that you could roll out of bed and just enjoy. While we were in this lovely city for the New Orleans Jazz & Heritage Festival, no matter how tired we were at the end of the day, Le Pavillion was our recharge station. The location is so central you can go anywhere either by foot or car. And while most of us in this universe are coffee drinkers, which the hotel accommodates with a lobby station, one member of our party was a tea drinker so a pot of hot water by request was always graciously supplied. It's the little details like that, the greetings you get from every member of the staff, and the timely elegance of this hotel that made this a unique travel experience.

By , from Washington, DC on May 10, 2017

3
Couples

We reported a leak from the toilet for 2 days and problem was never fixed. We had constant water on the floor and at checkout I told them of my dissatisfaction with them.

By on May 9, 2017

4

beautiful hotel. great location.

Everyone

Disappointed that they had given my room (paid in full in advance) to my cousin. We do have similar names but I expect closer scrutiny of IDs when checking into a nice hotel. Also, the towels were replaced with damp ones in the first morning and the shower water never got hotter than tepid at best. Had to ask for toilet paper.

By on May 2, 2017

5

perfect romantic getaway.

Everyone

Stayed here on last weekend in April, my wife had been wanting to stay for quite some time. We checked in to a newly renovated king suite, it was very nice. The hotel has one of the prettiest decor , having stayed in 4 star hotels in Paris and London, this hotel stand just as nice or nicer. The rooftop pool was lovely, very well kept. Beautiful for pictures. Deff gonna be coming in the future for those 10pm pb&j's and hot chocalate.

By on May 2, 2017

5

beautiful hotel

Everyone

My mom and I stayed here last week and loved this hotel experience. Our room was so spacious and comfortable, with very nice bathroom/shower. The staff was very friendly and attentive. I had no idea the pool was on the top floor and was going to have such great views, WOW! We also got to experience the PB & J buffet and the bar. Wish we could have stayed longer, perfection thank you!

By , from Illinois on May 1, 2017

1

bad management disrespectful front desk and staff

Everyone

This is a second review since I had two reservations one for my self and one for friends who came from overseas to enjoy a weakened with us in New Orleans. Overall, the front desk has rude people who are incompetent and refuse to allow guests to talk to the manager. Maintenance is disappointing in one of the room there was no air condition in the other the toilet was clogged and it took 6 hours to get it fixed.

By , from Los Angeles, CA on Apr 30, 2017

1

promising when booking, disappointing stay

Everyone

We arrived on Thursday April 20. the room was not clean and one of the pillow was stained. We called house keeping and it took them 4 hours to come and with no pillow. We realized that the air condition unit was not working properly. the next day they sent service to check the air condition. but the technician said that he is not authorized to do anything. The next day the room was not cleaned. when we complained they sent house keeping who replaced the sheets with WET sheets. We call management, the house cleaning lady blamed the laundry service and at 11 PM cane a supervisor and replace all the sheets and the covers with clean and dry sheets. No apology or anything. On Sunday evening they offered to switch us to another room in another floor. Since we were checking out the next morning we decided to stay in the room and the hotel offered $50 discount on the room fee. all in all it was a horrible experience. The front desk and the staff were rude and blamed each other for anything. I invited friends to join us for two days (Friday and Saturday) they received a room in the same floor. The toilet did not work, it was fixed but the rooms were not cleaned either day.

By , from Los Angeles, CA on Apr 30, 2017

5

such a beautiful historic hotel....

Everyone

Stayed in a recently renovated room and it was fabulous!!

By on Apr 28, 2017

2

no longer the grand lady

Everyone

This hotel has been sold is being updated. It was a beautiful classic from the early 1900's. Gorgeous chandeliers, stately rooms, long term staff. NOW cheap replicas of the old grander. Long term employees gone replaced by people not vested in giving good service. No hot water for two days. Toilet ran constantly for 4 days. The maintenance man came twice said it was not the toilet but water running in pipes?? Do you think I am so stupid I cannot hear a toilet running in the bathroom? I tried to get a glass of wine to take to the room (used to get it in a wine glass no longer allowed plastic cup instead) and when I got to my room and tasted it it was bad. The dining room now closed for dinner and the breakfast buffet a ghost of what it was in the past. How this place is now a AAA four diamond is beyond me. Never received coffee pods for the coffee maker in the room on the last day. Ran out of toilet paper. Is this service? Shampoo and soap never replaced in four days. The Hotel manager slacked his duty to make an adjustment to our bill for cold water and told us to talk to the clerk in the morning. He was too lazy to type an email to Orbitz for our refund.

By on Apr 11, 2017