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Le Pavillon Hotel

4.0 out of 5.0

Recent guest reviews

This hotel has been sold is being updated. It was a beautiful classic from the early 1900's. Gorgeous chandeliers, stately rooms, long term staff. NOW cheap replicas of the old grander. Long term employees gone replaced by people not vested in giving good service. No hot water for two days. Toilet ran constantly for 4 days. The maintenance man came twice said it was not the toilet but water running in pipes?? Do you think I am so stupid I cannot hear a toilet running in the bathroom? I tried to get a glass of wine to take to the room (used to get it in a wine glass no longer allowed plastic cup instead) and when I got to my room and tasted it it was bad. The dining room now closed for dinner and the breakfast buffet a ghost of what it was in the past. How this place is now a AAA four diamond is beyond me. Never received coffee pods for the coffee maker in the room on the last day. Ran out of toilet paper. Is this service? Shampoo and soap never replaced in four days. The Hotel manager slacked his duty to make an adjustment to our bill for cold water and told us to talk to the clerk in the morning. He was too lazy to type an email to Orbitz for our refund.

We stayed in a newly renovated room and it was beautiful, the bed was so comfortable and the staff was super friendly and helpful. Great stay! Perfect location!

After a four hour flight, we checked in and the front desk staff did not make us feel welcome. That's fine, we just wanted to use the restroom and clean up to go out. Only to find residue on the bottom of the toilet obviously housekeeping didn't scrub the bowl. Then we turned on the shower only to find strands of long blonde hair on the tiled wall. Front desk staff did not sound apologetic and offered to change our room. We opted for them to just come back and clean it the next morning, so we didn't have to move our luggages. Reminded them to clean it the next morning in our way out and came back 8 hours later to find the hair still there. Front desk staff look intimidating and unapproachable, not to mention non-responsive to guests. All travelers expect clean rooms and friendly responsive staff. This place failed at both.

When I read recent negative reviews of this hotel (I had booked about 4 months ago), I was very concerned about our upcoming trip. I had reason to be concerned. They couldn't find our reservation (even though I had called the day prior to confirm) and I had to produce paperwork for them to finally find our reservation. Our room was not ready so we left our luggage and set out for the day to explore. They said they would call me when our room was ready. We never heard from them and waited until after 5pm to go back and when we did, our room was ready. The room was nice. The hotel is going through a renovation but their freight elevator was out of order (according to a construction worker) so all hotel personnel and construction workers were also using the two passenger elevators. The elevators were dirty with construction debris and did not seem to have been cleaned during our 4 day stay. Altho we did not experience it, I heard another guest complaining about no hot water in their room. We complained about the dirty hallway on our floor and the next day, they vacuumed it but left the vacuum in the hall for 2 days. One day our room was not made up at all. On the 3d day of our stay, we received our bill under the door. When my husband checked with the front desk, they thought we were checking out that day (a mistake). I would not stay here again. The employees we encountered were helpful and friendly for the most part. I blame management for the majority of the probs

The rooms were very quiet as the Mardi Gras parades were going on in the streets down below.

Overrated, paid for a suite, ended up in a standard room. The suite was close to the elevators, it was noisy couldn't have the rest and comfort I was looking for!

Great hotel. Beautiful decor. Only complaint is that the hot water was not hot.

We had to ask for toilet paper and towels. We were in the room when the maid came by and she said she would return to take out trash and tidy up but she did not.

Enjoyed 2 night stay. Staff was very welcoming, early check in was a plus. Pros: great location, clean rooms, very friendly staff. Cons: lots of construction, no service elevator meant long waits and dirty elevator, noisy room HVAC.

Hotel was clean and in a great location. The show water was not very hot and mostly just warm.

At check-in we were sent to the six floor, and when we arrived the entire floors being worked on. So we had to go downstairs and recheck in. No big deal. But, there was only one working elevator which made a huge log jam on every floor and took forever to get down to the lobby. We resorted to using the stairs a few times. The doors slammed pretty hard because their old school, so don't be surprised when you're waking up from slamming doors throughout the night. The staff in the bar seemed overwhelmed and found it difficult to provide service to just a few people. Maybe a quarter of the room was full. Take me 10 minutes to get a glass of ice for my scotch. Breakfast was very good. The hotel is beautiful

Great staff. Hotel room was nice and clean. Central location for walking everywhere.

We arrived to the hotel, gorgeous from the outside. Check in was anytime after 3pm, we arrived at 4:30pm. After checking in at the front desk, we were told our room wasn't ready. About 35 minutes later, we received our room key and off we went. After entering the room, we realized that it was two doubles and not a king. No big deal. We go back down stairs and get the correct room after waiting another 15 minutes. The room was clean and organized as expected, no problems there. After a couple of hours, we noticed that the A/C wasn't shutting off. About an hour in, the toilet started to run as well. We notified maintenance and left for dinner. Upon our return,we noticed that the A/C was still running and the toilet now sounded like a whale was dying in the pipes. About an hour later, maintenance came and fixed both issues. After everything was fixed, we go to turn on the tv. There were 4 channels. The same maintenance guy returned to make sure the a/c was still working as it should and took a look a the tv. She said we should have about 30 channels but wasn't sure how to fix it. He said he would be back later. He didn't come back but that's ok because it was getting late. About half an hour after that, the toilet started howling again. We requested a new room and they moved us down 3 rooms. Everything in the new room worked just fine. A lot of time spent on little issues, frustrating. Considering the price per night, I'd probably lean toward a different hotel next time.

Wasn't sure if this would be the right hotel setting for a 5 year old. I was wrong. The staff was great, the peanut butter and jelly sandwiches at night GREAT! Would love to stay again.

We recently came back from our stay at Le Pavillion. The room was absolutely beautiful, clean and comfortable. We had breakfast at the Crystal Room one day which was also enjoyable. The only issue was that the phones were down and we wanted to order room service at one point and couldn't get through. It was not a big deal though and the phones were fixed quickly. Would definitely recommend!

Nice repeat stay. The room was a little cramped and was missing the toilet paper holder, but was clean and comfortable. Great location! In Central Business District, close to the French Quarter, the casino, and numerous good restaurants. Will stay here again when next I'm in town.

Great environment for this short stay walked to the Pelicans basketball game then enjoyed through PB&J sandwiches

The advertised size of the room was totally wrong. We had to switch rooms and the staff made if very stressful blaming Orbitz for the mistake. The food & Beverage Manager "gets it", but other desk staff were disinterested and not customer focused.

We loved it! Wonderful staff and beautiful lobby and room.

833 Poydras St New Orleans LA

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Room, Accessible

Queen 2 | Sleeps 2

Room, 1 King Bed (Leisure)

King 1 | Sleeps 2

Guest reviews for Le Pavillon Hotel

Everyone (44) Couples (366) Business (84) Family (91) Friends (73) Other (35)
2

no longer the grand lady

Everyone

This hotel has been sold is being updated. It was a beautiful classic from the early 1900's. Gorgeous chandeliers, stately rooms, long term staff. NOW cheap replicas of the old grander. Long term employees gone replaced by people not vested in giving good service. No hot water for two days. Toilet ran constantly for 4 days. The maintenance man came twice said it was not the toilet but water running in pipes?? Do you think I am so stupid I cannot hear a toilet running in the bathroom? I tried to get a glass of wine to take to the room (used to get it in a wine glass no longer allowed plastic cup instead) and when I got to my room and tasted it it was bad. The dining room now closed for dinner and the breakfast buffet a ghost of what it was in the past. How this place is now a AAA four diamond is beyond me. Never received coffee pods for the coffee maker in the room on the last day. Ran out of toilet paper. Is this service? Shampoo and soap never replaced in four days. The Hotel manager slacked his duty to make an adjustment to our bill for cold water and told us to talk to the clerk in the morning. He was too lazy to type an email to Orbitz for our refund.

By on Apr 11, 2017

4

great location

Everyone

We stayed in a newly renovated room and it was beautiful, the bed was so comfortable and the staff was super friendly and helpful. Great stay! Perfect location!

By , from Orange County, CA on Apr 2, 2017

2

dirty bathroom and unapproachable staff

Everyone

After a four hour flight, we checked in and the front desk staff did not make us feel welcome. That's fine, we just wanted to use the restroom and clean up to go out. Only to find residue on the bottom of the toilet obviously housekeeping didn't scrub the bowl. Then we turned on the shower only to find strands of long blonde hair on the tiled wall. Front desk staff did not sound apologetic and offered to change our room. We opted for them to just come back and clean it the next morning, so we didn't have to move our luggages. Reminded them to clean it the next morning in our way out and came back 8 hours later to find the hair still there. Front desk staff look intimidating and unapproachable, not to mention non-responsive to guests. All travelers expect clean rooms and friendly responsive staff. This place failed at both.

By , from LA on Mar 30, 2017

2

management of this hotel needs to improve!

Everyone

When I read recent negative reviews of this hotel (I had booked about 4 months ago), I was very concerned about our upcoming trip. I had reason to be concerned. They couldn't find our reservation (even though I had called the day prior to confirm) and I had to produce paperwork for them to finally find our reservation. Our room was not ready so we left our luggage and set out for the day to explore. They said they would call me when our room was ready. We never heard from them and waited until after 5pm to go back and when we did, our room was ready. The room was nice. The hotel is going through a renovation but their freight elevator was out of order (according to a construction worker) so all hotel personnel and construction workers were also using the two passenger elevators. The elevators were dirty with construction debris and did not seem to have been cleaned during our 4 day stay. Altho we did not experience it, I heard another guest complaining about no hot water in their room. We complained about the dirty hallway on our floor and the next day, they vacuumed it but left the vacuum in the hall for 2 days. One day our room was not made up at all. On the 3d day of our stay, we received our bill under the door. When my husband checked with the front desk, they thought we were checking out that day (a mistake). I would not stay here again. The employees we encountered were helpful and friendly for the most part. I blame management for the majority of the probs

By on Mar 21, 2017

5

nice historic hotel, beautifully renovated!

Everyone

The rooms were very quiet as the Mardi Gras parades were going on in the streets down below.

By , from Houston on Feb 28, 2017

2

the price doesn't match the service and rooms

Everyone

Overrated, paid for a suite, ended up in a standard room. The suite was close to the elevators, it was noisy couldn't have the rest and comfort I was looking for!

By on Feb 17, 2017

Review comment responded on Mar 9, 2017

Thank you for providing us with your honest feedback. We apologize that your room was not originally was what booked. We are looking into this issue to see how to right the wrong.

4
Everyone

Great hotel. Beautiful decor. Only complaint is that the hot water was not hot.

By on Feb 15, 2017

4

we enjoyed the history - the pbj at night- great

Families

We had to ask for toilet paper and towels. We were in the room when the maid came by and she said she would return to take out trash and tidy up but she did not.

By , from Texas on Feb 14, 2017

4

great location, but work in progress

Everyone

Enjoyed 2 night stay. Staff was very welcoming, early check in was a plus. Pros: great location, clean rooms, very friendly staff. Cons: lots of construction, no service elevator meant long waits and dirty elevator, noisy room HVAC.

By , from Exton, PA on Feb 14, 2017

4
Everyone

Hotel was clean and in a great location. The show water was not very hot and mostly just warm.

By on Feb 12, 2017