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Le Pavillon Hotel

4.0 out of 5.0

Recent guest reviews

Amazing! Beautiful hotel. wonderful staff! definitely stay there everytime we are in New Orleans. absolutely amazing experience

Elegant, clean and friendly staff. I have nothing bad to say. The rooftop pool was super cool. The staff was all very polite, friendly and willing to help. The pb&j is cool added bonus.

The staff and the hotel was amazing the only down fall was the pool it wasn't clean.

Loved this hotel! It was beautiful and the staff was excellent. The bartender made delicious drinks and we had great conversation.

Room looked lovely. Except there was leftover food and drink in the fridge from the previous guest and some articles of clothes.

As soon as I arrived I was taken back by the elegance of the hotel. When I stepped out of the car to check-in, the bell hop was already getting my bags together. The hotel lobby itself has an extremely regal look with beautiful chandeliers hanging down. Check-in was super quick. The staff was great from the beginning to the end and explained everything about the different amenities that they offered. The entire hotel was extremely elegant and made me feel as if I was in a museum, with all of the art pieces that they had. The room was comfortable and elegant as well and had outlets everywhere you could possibly need them. The pool was the icing on the cake. There is a beautiful rooftop pool with an amazing view day and night. Lastly, they serve peanut butter and jelly every night with milk and hot chocolate (the chocolate milk and hot chocolate were delicious!) I really enjoyed my stay and will be returning and I would definitely recommend Le Pavillon to everyone!

If you should have any problems see the front desk supervisors, Paula is one of them! She is the epitome of excellent, superior, customer service. The entire staff from the housekeeping crew Accumalee down to the bell hop Wayne and doorman Cedric every one was very accommodating.. best experience ever! Thank you Le Pavillon

Had a pretty bad experience when I first checked in. Front desk lady was not very nice. Never bothered greeting us nor did she smile. Don't work front desk if you're going to have such attitude. Aside from that, everyone else was respectful and helpful! Valet guys were so attentive. Room was very clean, looked just like the pictures. Also was not expecting to be charged $88 for valet for the two nights I stayed, probably would reconsider had I read a bit more.

Fantastic staff. Beautiful setting. When it come to New Orleans this is the only hotel for me !

Large room by current standards. Shower leaked onto bathroom floor. AC struggled to keep up with intense heat/humidity. Very musty smell. Bedding felt mildly damp, towels didn't dry. Staff slow to respond to requests for ice. Elevator broke down more than once during our 4- night stay. Nice pool on roof, but looked like area around pool hadn't been attended to, e.g., old plastic cups and other trash collected under chairs. Finally, our room didn't get cleaned on our last day, perhaps because it was July 4 and staffing was minimal.

We were in town for the SHRM conference in June 2017 and stayed at Le Pavillon. Really great hotel; good location, beautiful ambiance, friendly staff, only 12 minute walk to all to action!

Great service, pool is small. Ironing board was wably. Pricing at hotel restaurant and bar was on the high side. Friendly staff.

After driving from Houston to New Orleans because of a cancelled connecting flight, the Staff turned everything around. Our room was perfect: beds which you could sink into, a shower you never wanted to end and a in-house buffet breakfast that you could roll out of bed and just enjoy. While we were in this lovely city for the New Orleans Jazz & Heritage Festival, no matter how tired we were at the end of the day, Le Pavillion was our recharge station. The location is so central you can go anywhere either by foot or car. And while most of us in this universe are coffee drinkers, which the hotel accommodates with a lobby station, one member of our party was a tea drinker so a pot of hot water by request was always graciously supplied. It's the little details like that, the greetings you get from every member of the staff, and the timely elegance of this hotel that made this a unique travel experience.

We reported a leak from the toilet for 2 days and problem was never fixed. We had constant water on the floor and at checkout I told them of my dissatisfaction with them.

Disappointed that they had given my room (paid in full in advance) to my cousin. We do have similar names but I expect closer scrutiny of IDs when checking into a nice hotel. Also, the towels were replaced with damp ones in the first morning and the shower water never got hotter than tepid at best. Had to ask for toilet paper.

Stayed here on last weekend in April, my wife had been wanting to stay for quite some time. We checked in to a newly renovated king suite, it was very nice. The hotel has one of the prettiest decor , having stayed in 4 star hotels in Paris and London, this hotel stand just as nice or nicer. The rooftop pool was lovely, very well kept. Beautiful for pictures. Deff gonna be coming in the future for those 10pm pb&j's and hot chocalate.

My mom and I stayed here last week and loved this hotel experience. Our room was so spacious and comfortable, with very nice bathroom/shower. The staff was very friendly and attentive. I had no idea the pool was on the top floor and was going to have such great views, WOW! We also got to experience the PB & J buffet and the bar. Wish we could have stayed longer, perfection thank you!

This is a second review since I had two reservations one for my self and one for friends who came from overseas to enjoy a weakened with us in New Orleans. Overall, the front desk has rude people who are incompetent and refuse to allow guests to talk to the manager. Maintenance is disappointing in one of the room there was no air condition in the other the toilet was clogged and it took 6 hours to get it fixed.

We arrived on Thursday April 20. the room was not clean and one of the pillow was stained. We called house keeping and it took them 4 hours to come and with no pillow. We realized that the air condition unit was not working properly. the next day they sent service to check the air condition. but the technician said that he is not authorized to do anything. The next day the room was not cleaned. when we complained they sent house keeping who replaced the sheets with WET sheets. We call management, the house cleaning lady blamed the laundry service and at 11 PM cane a supervisor and replace all the sheets and the covers with clean and dry sheets. No apology or anything. On Sunday evening they offered to switch us to another room in another floor. Since we were checking out the next morning we decided to stay in the room and the hotel offered $50 discount on the room fee. all in all it was a horrible experience. The front desk and the staff were rude and blamed each other for anything. I invited friends to join us for two days (Friday and Saturday) they received a room in the same floor. The toilet did not work, it was fixed but the rooms were not cleaned either day.

Stayed in a recently renovated room and it was fabulous!!

Room options

Deluxe Room, 1 Double Bed

Full 1 | Sleeps 2

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, Accessible

Queen 2 | Sleeps 2

Premium Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Le Pavillon Hotel

Everyone (63) Couples (367) Business (84) Family (91) Friends (73) Other (35)
5

amazing

Everyone

Amazing! Beautiful hotel. wonderful staff! definitely stay there everytime we are in New Orleans. absolutely amazing experience

By , from Texas on Sep 4, 2017

Review comment responded on Sep 8, 2017

Thank you, Michelle, for the kind review of Le Pavillon. We will surely share your compliments with our team as they will be delighted to have left a lasting impression on you with their service. We look forward to your next visit! Best regards, Blake Doran

5

great stay

Everyone

Elegant, clean and friendly staff. I have nothing bad to say. The rooftop pool was super cool. The staff was all very polite, friendly and willing to help. The pb&j is cool added bonus.

By , from pennsylvania on Aug 21, 2017

Review comment responded on Aug 24, 2017

Diana, thank you for reviewing Le Pavillon. I am thrilled to hear that we left a lasting impression on you with our dedicated service and traditional late-night PB&J snack. We look forward to welcoming you back again next time. Best regards, Blake Doran

3

amazing

Everyone

The staff and the hotel was amazing the only down fall was the pool it wasn't clean.

By on Aug 18, 2017

Review comment responded on Aug 22, 2017

Thank you for choosing Le Pavillon. I apologize for the issues with the pool and I will look into this immediately to ensure a similar issue is avoided in the future. We look forward to welcoming you back again soon! Best regards, Blake Doran

5

beautiful hotel and great bartender

Everyone

Loved this hotel! It was beautiful and the staff was excellent. The bartender made delicious drinks and we had great conversation.

By , from los angeles, ca on Aug 9, 2017

Review comment responded on Aug 11, 2017

Thank you for reviewing Le Pavillon. I am delighted to heat that our associates left a lasting impression on you with their dedicated service. We look forward to welcoming you back again in the near future. Best regards, Blake Doran

4
Everyone

Room looked lovely. Except there was leftover food and drink in the fridge from the previous guest and some articles of clothes.

By , from New York on Jul 29, 2017

Review comment responded on Aug 1, 2017

Natalie, thank you for your review of Le Pavillon. I am happy to hear that you enjoyed your accommdoations however I apologize for the mishap with the fridge. I will speak with my housekeeping associates to have this straightened out right away. We hope that you will decide to join us again in the future! Best regards, John Williams

5

elegant hotel

Everyone

As soon as I arrived I was taken back by the elegance of the hotel. When I stepped out of the car to check-in, the bell hop was already getting my bags together. The hotel lobby itself has an extremely regal look with beautiful chandeliers hanging down. Check-in was super quick. The staff was great from the beginning to the end and explained everything about the different amenities that they offered. The entire hotel was extremely elegant and made me feel as if I was in a museum, with all of the art pieces that they had. The room was comfortable and elegant as well and had outlets everywhere you could possibly need them. The pool was the icing on the cake. There is a beautiful rooftop pool with an amazing view day and night. Lastly, they serve peanut butter and jelly every night with milk and hot chocolate (the chocolate milk and hot chocolate were delicious!) I really enjoyed my stay and will be returning and I would definitely recommend Le Pavillon to everyone!

By , from Philadelphia on Jul 26, 2017

Review comment responded on Aug 1, 2017

Catherine, thank you for kindly reviewing Le Pavillon. I am glad to hear that we exceeded your expectation from check-in to check-out with our dedicated service, luxurious amenities and well-appointed guestrooms. I am also glad that you took advantage of our complimentary late night snacks. We look forward to your return! Best regards, John Williams

5

staff is impeccable

Everyone

If you should have any problems see the front desk supervisors, Paula is one of them! She is the epitome of excellent, superior, customer service. The entire staff from the housekeeping crew Accumalee down to the bell hop Wayne and doorman Cedric every one was very accommodating.. best experience ever! Thank you Le Pavillon

By , from Chicago, il on Jul 15, 2017

Review comment responded on Aug 1, 2017

Thank you, Judy, for choosing Le Pavillon. I am happy to hear that our associates left such a lasting impression on you with their dedicated and personable service. We will surely pass along your compliments to the team. We look forward to your future visits! Best regards, John Williams

2

nice hotel near many attractions.

Everyone

Had a pretty bad experience when I first checked in. Front desk lady was not very nice. Never bothered greeting us nor did she smile. Don't work front desk if you're going to have such attitude. Aside from that, everyone else was respectful and helpful! Valet guys were so attentive. Room was very clean, looked just like the pictures. Also was not expecting to be charged $88 for valet for the two nights I stayed, probably would reconsider had I read a bit more.

By , from Dallas, TX on Jul 15, 2017

Review comment responded on Aug 1, 2017

Cindy, thank you for your review of Le Pavillon. I am very sorry and surprised to hear about your experience upon check-in as we typically receive positive feedback regarding our associates' service. I am happy to hear that you had a great experience with our valet and well-appointed accommodations. Unfortunately, parking is quite competitive in New Orleans though I assure you that we keep our rates in line with the local market. I hope that you might give us another chance to impress you in the future! Best regards, John Williams

5
Everyone

Fantastic staff. Beautiful setting. When it come to New Orleans this is the only hotel for me !

By on Jul 14, 2017

Review comment responded on Aug 1, 2017

Thank you for reviewing Le Pavillon. We look forward to your future visits! Best regards, John Williams

3

good location

Everyone

Large room by current standards. Shower leaked onto bathroom floor. AC struggled to keep up with intense heat/humidity. Very musty smell. Bedding felt mildly damp, towels didn't dry. Staff slow to respond to requests for ice. Elevator broke down more than once during our 4- night stay. Nice pool on roof, but looked like area around pool hadn't been attended to, e.g., old plastic cups and other trash collected under chairs. Finally, our room didn't get cleaned on our last day, perhaps because it was July 4 and staffing was minimal.

By , from Ann Arbor MI on Jul 6, 2017