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Harrahs New Orleans Casino & Hotel

4.0 out of 5.0

Harrahs New Orleans Casino & Hotel

4.0 out of 5.0

Recent guest reviews

Amazing customer service, great location, very clean.

Wonderful hotel and so convenient to all the sights of the French Quarter not to mention the great Casino!

The only bad was it cost $60 to park for less then 24 hrs

Awesome took the trolley car to the French quarter and to the restaurant and was so amazed at all the vendor's

Hotel was excellent, staff very friendly only issue was the hallways at room level had dirty linen piles left out there for extended periods(overnight several times.

AWESOME stay! I would definitely stay here again my next trip to NOLA!

The staff was really friendly and helpful. The casino is across the street but accessible by a tunnel. Therefore, the hotel was very quiet. My husband liked the casino. We were close enough to walk to several terrific restaurants as well as the French Quarter and the Mississippi River.

The hotel was only a couple minutes from the disembarkation point. It is near a trolley stop with easy access to the French Quarter, across the street from Harrah's Casino, and only a block from Mothers for a great breakfast. We left our bags with the bellman who was very friendly and helpful. We spent time walking in French Quarter, and got a call a few hours later that room was ready. It was convenient to Biersch Brewery and Steakhouse, Manning's Restaurant and many others.

Loved staying at this hotel, the service was great, had a great room service menu!

the hotel was great, the staff was great, the location very good. My only complain was staying connected to Wifi on my phone.

It was good close to tourist attractions, The room is large and clean, the only disappointment was that they don't have a swimming pool yet they charged a resort fee.

The location is excellent, the staff was very friendly and helpful and the rooms are a nice size and nicely appointed. Warning- the blow dryer is weak and you have to maintain a tight grip, so your hand gets tired quickly if you have thick hair. While it was relativity clean some of the hardware was rusting on the doors and it was dusty ( just annoying when the room was over $400/night ). The casino is a nice size and again EVERYONE is very nice and helpful!!! Would stay here again !!!

It was a great stay. Beautiful room. With nice luxuries and a great view of the river. Booked in advance and saved!!!!! Loved it!

Hotel was very clean but the room had some stains. Staff was very friendly and seemed to be genuine with their service. Only real negative was casino staff. More then one employee seemed irritated with helping not to mention to be at work in general.

Hotel staff was very friendly. Clean. The tub in the bathroom was amazingly huge. Definitely will be staying there again.

The hotel we located appropriately from a convenice standpoint but the service was lousy. I upgraded to a suite but there was no TV service and had to move to another room. Also ordered room service but they were out of the two items I wanted to order. Never had such experiences in hotels before.

Everywhere about this hotel speaks MONEY($$$$) COMING IN TO Harrah's but nothing going out for CUSTOMER COMFORT! Where is the fresh fruit or lollipos(candy) in th lobby? Why are sheets not changed daily or at least every other day? The shower was draining ever so slowly until I was standing in 6 inch water before I was finished showering! I called room service and attendant came and FIXED the problem. Next day same problem so I just decided to spend the rest of my showers standing in 6 inch water not draining properly. This operation makes TOO MUCH CASINO $$$$ to run an operation this CHINTZY A FASHION!!! Bobby Jones

228 Poydras Street New Orleans LA

Hotel highlights

  • Walking distance to Audubon Aquarium of the Americas and Canal Street
  • Onsite dining
  • Casino
  • Nightclub

Located in Central Business District, Harrahs New Orleans Casino & Hotel is within a 10-minute walk of popular sights such as Audubon Aquarium of the Americas and Canal Street. This 450-room, 4-star hotel has 5 restaurants along with conveniences like a casino and a fitness center.


Dining

Enjoy dining at Ruths Chris, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

An LCD TV comes with pay movies, and guests can stay connected with WiFi and wired Internet. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Harrahs New Orleans Casino & Hotel features a casino, a nightclub, and a fitness center. Valet parking is available for USD 42 per day. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include WiFi in public areas, a 24-hour business center, and an arcade/game room.

Room options

Premium Room, 2 Queen Beds, River View

Queen 2 | Sleeps 4

Premium Room, 1 King Bed, River View

King 1 | Sleeps 2

Premium Room

King 1 | Sleeps 2

Premium Suite, 1 King Bed, City View

King 1 | Sleeps 2

Guest reviews for Harrahs New Orleans Casino & Hotel

Everyone (15) Couples (23) Business (10) Family (10) Other (2) Friends (4)
5
Families

No free wi fi......................................

By on Jun 17, 2019

3
Everyone

By on May 31, 2019

Review comment responded on Jun 4, 2019

Hello Anonymous, Thank you for taking the time to share your rating with us. Your business is truly valued and we hope to welcome you back to Harrah's New Orleans soon. Sincerely, The Total Service Team Harrah's New Orleans AB

2
Everyone

By on Apr 14, 2019

Review comment responded on Apr 16, 2019

Hello Anonymous, Thank you for your feedback. It was truly disheartening to hear of your dissatisfaction while you were our guest. Please accept our apology for the disappointment and inconvenience you experienced during your stay. We will work on ensuring all our guests have a memorable experience. Sincerely, The Total Service Team Harrah's New Orleans AB

5
Everyone

Amazing customer service, great location, very clean.

By on Apr 11, 2019

Review comment responded on Apr 12, 2019

Hello Anonymous, We love it when our guests let us know that their expectations have been exceeded by gracious hospitality and excellence in customer service. Thanks for choosing Harrah’s New Orleans and remember to visit soon! Sincerely, The Total Service Team Harrah's New Orleans AB

5
Everyone

Wonderful hotel and so convenient to all the sights of the French Quarter not to mention the great Casino!

By on Jan 31, 2019

Review comment responded on Feb 1, 2019

Hello Anonymous, Your gracious comments are very much appreciated! We are thrilled that you enjoyed your time at our property. All of us are committed to making all of your future visits as memorable as your last one! Sincerely, The Total Service Team Harrah's New Orleans AB

5
Everyone

By on Aug 9, 2018

Review comment responded on Aug 9, 2018

Hello Anonymous, Thank you so much for sharing your rating with us! We are so pleased to hear you that had a wonderful overall experience staying with us. We hope to welcome you back very soon! Sincerely, The Total Service Team Harrah's New Orleans AB

5
Everyone

The only bad was it cost $60 to park for less then 24 hrs

By on Jul 21, 2018

Review comment responded on Jul 25, 2018

Hello Anonymous, We are thrilled you had a great time staying with us! Complimentary parking is offered to guests that are Total Rewards members. They must play for 30 minutes OR earn 15 tier credits while playing in the casino within a 24-hour period. We hope to welcome you again next time you are in the The Big Easy! Sincerely, The Total Service Team Harrah's New Orleans AB

5

everything was upscale the room was beautiful

Everyone

Awesome took the trolley car to the French quarter and to the restaurant and was so amazed at all the vendor's

By , from flordia on Jul 2, 2018

Review comment responded on Jul 2, 2018

Hello Kathy, Thank you for your comments! We are delighted that you enjoyed your stay and and everything New Orleans has to offer. We hope to see you again soon! Sincerely, The Total Service Team Harrah's New Orleans AB

5
Everyone

Hotel was excellent, staff very friendly only issue was the hallways at room level had dirty linen piles left out there for extended periods(overnight several times.

By on Apr 16, 2018

Review comment responded on Apr 27, 2018

Hello, Thank you for your review and sharing your wonderful experience! We sincerely appreciate and value your feedback. I am happy to hear that you enjoyed the service during your visit! We look forward to welcoming you back to the Harrah’s New Orleans.

5
Everyone

AWESOME stay! I would definitely stay here again my next trip to NOLA!

By on Apr 13, 2018

Review comment responded on Apr 27, 2018

Hello, Thank you for your short and sweet review of your stay with us.It looks like your trip was all that you hoped for and we hope to be able to accommodate you again soon!

Harrahs New Orleans Casino & Hotel

228 Poydras Street, New Orleans, LA 70130