Their listing says that breakfast is included. They give you a $3 voucher to eat at the diner next door. They should correct their property listing to what they really offer. Very misleading.
Always like the location, cleaniness and free parking.
Cleanliness could have been A LOT better. I saw a roach and immediately decided my family and I were not staying. The staff was also kind of rude and certain situations could have been handled better. 1 out of 5 stars.
They didn’t want to check us in when we arrived at check in time after getting upset a room magically became available. Bed was very uncomfortable, and the bathroom toilet ran all night. This is a converted hospital. Had to go down one elevator to go up another elevator for garage. They charged my full amount our first night there instead of when we left. Overpriced for the discomfort. Will never stay there again.
I was unaware that the hotel is located in the hospital. That is the only thing I disliked about the hotel. If I had known I properly would not stay there.
The fitness center exceeded my expectations, and the cafeteria food was great.
Everyone was so helpful and sweet Very clean and accommodating
Very satisfied. Would consider for future returns.
The staff was friendly and the cleaning service was perfect
Front desk staff could use some customer skills training. They seemed more concerned with finishing a personal conversation than addressing the customer at the counter.
It was serene, clean and filled with pleasant staff. Loved convention free parking unlike staying downtown. Will definitely stay there again.
clean comfortable rooms convenient parking too bad hospital food is not so good, but many places to eat nearby
Nice property, rooms nice. It is an integral part of a large hospital complex and wheel chairs are in abundance. Staff is very friendly. Only issue is that at various times hotel had hit my card for $169., $169., $243., and $342 on a $342. stay tieing up funds on my card for several days. In addition I was charged some $40 more at checkout then my confirmation indicated. Easily resolved with a call to front desk several days later.
Brent House Hotel places you within 3 miles (5 km) of popular attractions like Tulane University and Loyola University New Orleans. This 3.5-star hotel has 134 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.
Enjoy a leisurely bite to eat at Bistro 42, the hotel's onsite restaurant. You can sip a beverage at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.
Brent House Hotel's 134 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 40-inch flat-screen TVs with satellite channels and pay movies. Free newspapers, hair dryers, and safes are also standard.
At Brent House Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a business center.
Their listing says that breakfast is included. They give you a $3 voucher to eat at the diner next door. They should correct their property listing to what they really offer. Very misleading.
Always like the location, cleaniness and free parking.
Cleanliness could have been A LOT better. I saw a roach and immediately decided my family and I were not staying. The staff was also kind of rude and certain situations could have been handled better. 1 out of 5 stars.
They didn’t want to check us in when we arrived at check in time after getting upset a room magically became available. Bed was very uncomfortable, and the bathroom toilet ran all night. This is a converted hospital. Had to go down one elevator to go up another elevator for garage. They charged my full amount our first night there instead of when we left. Overpriced for the discomfort. Will never stay there again.
I was unaware that the hotel is located in the hospital. That is the only thing I disliked about the hotel. If I had known I properly would not stay there.
The fitness center exceeded my expectations, and the cafeteria food was great.
Everyone was so helpful and sweet Very clean and accommodating
Very satisfied. Would consider for future returns.
The staff was friendly and the cleaning service was perfect
