the staff was great and so warm and very help full.
Pros: Staff was amazing. They were unfailingly friendly, solicitious, upbeat and very accommodating. Front desk was good on follow through of problems brought to their attention. Food was fantastic, plentiful and varied, huge selection. LOVED the jerk chicken shack on the beach with all the sides and drinks. Entertainment was very good. Drinks were good. Beach staff was very good at paying attention to guests who rented kayaks and catamarans. They watched out for you in the harbor and came out to rescue or guide guests as needed. Attention to guests' comfort was always present. Housekeeping was on top of cleaning the rooms every day. Cons: Room: We were first given a room where the phone didn't work and the tv reception was snowy. We were told they had to call maintenance, but 3 days later still no fix on the phone. So we were moved to another room where the hair dryer didn't work. The hair dryer was replaced the next day. Beds are not that comfortable because they are too hard. The store only has sunscreen of 15, given the sun, they should stock a higher SPF sunscreen.
The staff was great , the bars and pool was great, food variety can be better and beds softer
The staff is so friendly. Several restaurants and bars to choose from.
Love the staff at the resort ... Orbitz representative at the resort and on the phone was the worst customer service I have ever had to deal with
Entertainment staff was phenomenal!!! We had so much fun at this hotel! Always something fun going on!
Our suite was right on the beach and had an upfront, gorgeous view. We loved being so close to sand and water. We wish the furniture on the big balcony was cushy and comfy, not two plastic chairs. All inclusive mini-bar was restocked only every other day, which means we had to ask the front desk for extra water every day. The bed was very hard but the staff immediately fixed with a foam mattress pad which helped! Staff was very nice everywhere, except for the pool bar. They were swamped and irritated. Overall, we had a great trip!
Ice machine didn’t work, food was below average, 500$ credit was a few coupons that we couldn’t use, false advertising in my opinion
The staff was wonderful and the property was very clean and well maintained.
It was a great property with very friendly staff. Very close to the airport, so wonderful for a quick getaway. They do not provide hair conditioner, so make sure to bring your own!
All inclusive. Dinner food at Rose Hall was often cold🙁
Not so clean but overall it was nice because of the sun and the beach
I did like it was all inclusive but I hated that the room was horribly outdated, horrible smell and rusty appliances.
The staff are wonderful. The activities are great.
The staff was great. Remember that you are at a Bay - If you like waves - not the property for you. Food was average - Got old by the end of the week. Alcohol was really not good - if there was any alcohol in the drinks
The food and people where great the atmosphere was amazing pool closed way too soon
Riu Montego Bay - Adults Only - All Inclusive places you next to Blue Diamond Shopping Centre and within a 5-minute walk of Whitter Village. This 826-room, 3.5-star property has 5 outdoor pools along with a full-service spa and a free water park.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. There are ample dining options with 4 onsite restaurants, including Rose Hall, which specializes in American cuisine. You can get a quick energy boost at the coffee shop/café.
All of Riu Montego Bay - Adults Only - All Inclusive's 826 air-conditioned rooms provide free minibar items, balconies, and free bottled water. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.
Riu Montego Bay - Adults Only - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a fitness center, and a spa tub.
the staff was great and so warm and very help full.
Pros: Staff was amazing. They were unfailingly friendly, solicitious, upbeat and very accommodating. Front desk was good on follow through of problems brought to their attention. Food was fantastic, plentiful and varied, huge selection. LOVED the jerk chicken shack on the beach with all the sides and drinks. Entertainment was very good. Drinks were good. Beach staff was very good at paying attention to guests who rented kayaks and catamarans. They watched out for you in the harbor and came out to rescue or guide guests as needed. Attention to guests' comfort was always present. Housekeeping was on top of cleaning the rooms every day. Cons: Room: We were first given a room where the phone didn't work and the tv reception was snowy. We were told they had to call maintenance, but 3 days later still no fix on the phone. So we were moved to another room where the hair dryer didn't work. The hair dryer was replaced the next day. Beds are not that comfortable because they are too hard. The store only has sunscreen of 15, given the sun, they should stock a higher SPF sunscreen.
The staff was great , the bars and pool was great, food variety can be better and beds softer
The staff is so friendly. Several restaurants and bars to choose from.
Love the staff at the resort ... Orbitz representative at the resort and on the phone was the worst customer service I have ever had to deal with
Entertainment staff was phenomenal!!! We had so much fun at this hotel! Always something fun going on!
Our suite was right on the beach and had an upfront, gorgeous view. We loved being so close to sand and water. We wish the furniture on the big balcony was cushy and comfy, not two plastic chairs. All inclusive mini-bar was restocked only every other day, which means we had to ask the front desk for extra water every day. The bed was very hard but the staff immediately fixed with a foam mattress pad which helped! Staff was very nice everywhere, except for the pool bar. They were swamped and irritated. Overall, we had a great trip!
Ice machine didn’t work, food was below average, 500$ credit was a few coupons that we couldn’t use, false advertising in my opinion
Dear guest, Many thanks for taking the time to share your experience with us and the travel community. As we try to meet the individual wishes of our guests every day to offer them a wonderful holiday, we are of course disappointed that we could not convince you with our wide gastronomical offer at any of our different theme restaurants. Your feedback is very important to us so we know where we can make improvements and has been passed on to our management team for further consideration. We hope you will give us another chance to make unforgettable memories at one of our worldwide hotels! Kind regards, Hotel Riu Montego Bay Online Reputation Manager