Hotel Riu Montego Bay - Adults Only - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Montego Bay - Adults Only - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, individually decorated
Lobby
On the beach, white sand, sun loungers, beach towels
4 restaurants, breakfast, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Mahoe Bay, Ironshore, Montego Bay, Saint James
  • Place, Hip Strip
    ‪7 min drive‬
  • Place, Montego Bay Seaport
    ‪10 min drive‬
  • Place, Montego Bay Seaport
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪7 min drive‬

Room options

Suite with Sea View

  • 624 sq ft
  • Sleeps 2

Standard Double Room (L)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Standard Room, Garden View (L)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Standard Room (E)

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Room (U)

7.4 out of 10
Good
(53 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Double Room (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

Family Room (B2C-US)

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Family Room, Ocean View (U)

8.0 out of 10
Very good
(17 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Family Room, Oceanfront (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Standard Room, Partial Ocean View (L)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Standard Room, Oceanfront (L)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds

Double Room, Ocean View (E)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds

Family Room (L)

  • 366 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

Standard Suite, Ocean View (L)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room (E)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Double Room (U)

8.6 out of 10
Excellent
(544 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

8.6 out of 10
Excellent
(157 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds

Double Room, Ocean View (U)

9.2 out of 10
Wonderful
(35 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds

Double Room, Oceanfront (U)

8.8 out of 10
Excellent
(80 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds

Suite, Ocean View (U)

9.2 out of 10
Wonderful
(17 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

Family Room, Oceanfront (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

Double Room, 2 Bedrooms, Garden View (U)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room (ROH | C)

9.4 out of 10
Exceptional
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (C)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Double Room, Oceanfront (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Suite, Ocean View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Family Room, Oceanfront (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

Double Room, Connecting Rooms, Garden View (C)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Family Room, Ocean View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

Double Room (ROH | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Double Room, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Family Room, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Family Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Garden View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (E)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room, Oceanfront (E)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Quadruple Room with Garden View

  • Sleeps 4

Room Standard

  • 312 sq ft
  • Sleeps 2

Room Standard with Garden View

  • 312 sq ft
  • Sleeps 2

Room Standard with Side Sea View

  • 312 sq ft
  • Sleeps 2

Room Standard with Sea View

  • 312 sq ft
  • Sleeps 2

Triple Room with View

  • 387 sq ft
  • Sleeps 3

About the neighborhood

Montego Bay

Hotel Riu Montego Bay - Adults Only - All Inclusive places you within a 5-minute walk of Whitter Village and Blue Diamond Shopping Centre. This 826-room, 4-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Blue Diamond Shopping Centre - 3 min walk - 0.2 miles
  • Whitter Village - 4 min walk - 0.2 miles
  • Doctor's Cave Beach - 7 min drive - 4.3 miles
  • Montego Bay Marine Park - 10 min drive - 5.6 miles
  • Rose Hall Great House - 11 min drive - 5.8 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 9 min drive

Restaurants

  • ‪Rose Hall Restaurant - ‬1 min walk
  • ‪KFC - ‬6 min walk
  • ‪Ackee - ‬4 min walk
  • ‪Roots - ‬1 min walk
  • ‪Burger King - ‬2 min walk

About this property

Hotel Riu Montego Bay - Adults Only - All Inclusive

Hotel Riu Montego Bay - Adults Only - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only property include a nightclub, a gym, and a sauna.
TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and ceiling fans are also standard. Housekeeping is available on request.
5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Exodus
  • Golden Dragon
  • Kulinarium
  • Rose Hall
  • Sofia

Things to do

  • 5 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Splash pad
  • TV in common areas
  • Waterslide
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • 7 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Montego Bay
All Inclusive RIU Montego Bay
Montego Bay All Inclusive
Montego Bay RIU
Montego Bay RIU All Inclusive
RIU All Inclusive Montego Bay
RIU Inclusive Resort Montego Bay All
RIU Montego Bay
RIU Montego Bay All Inclusive
Hotel Riu Montego Bay Ironshore, Jamaica
Riu Hotel Montego Bay
RIU Montego Bay All Inclusive All-inclusive property
RIU Montego Inclusive inclusi
Riu Montego Inclusive Montego
RIU Montego Bay All Inclusive
Riu Montego Bay Adults Only All Inclusive
Hotel Riu Montego Bay - Adults Only - All Inclusive Montego Bay

Frequently asked questions

Will I find all-inclusive options at Hotel Riu Montego Bay - Adults Only - All Inclusive?

Hotel Riu Montego Bay - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include scuba lessons, tennis, and volleyball.

Is free cancellation available at Hotel Riu Montego Bay - Adults Only - All Inclusive?

Hotel Riu Montego Bay - Adults Only - All Inclusive offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do close to Hotel Riu Montego Bay - Adults Only - All Inclusive?

Guests enjoy the property's beach location in Montego Bay based on their ratings, and it's steps from Blue Diamond Shopping Centre and Whitter Village. You'll also find Doctor's Cave Beach and Rose Hall Great House within a short drive.

Is parking available on site at Hotel Riu Montego Bay - Adults Only - All Inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is a spa located at Hotel Riu Montego Bay - Adults Only - All Inclusive?

Renova is the property's spa and services include beach massages, hot stone massages, body wraps, and aromatherapy.

Does Hotel Riu Montego Bay - Adults Only - All Inclusive have a casino at the property?

No, Hotel Riu Montego Bay - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Montego Bay - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Hotel Riu Montego Bay - Adults Only - All Inclusive a good place to stay for couples?

This adults-only property offers plenty of amenities for couples including a beach, 4 restaurants, and 5 outdoor pools.

Does Hotel Riu Montego Bay - Adults Only - All Inclusive have a hot tub?

No, but this property does have a sauna.

Does Hotel Riu Montego Bay - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Riu Montego Bay - Adults Only - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Montego Bay - Adults Only - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Montego Bay - Adults Only - All Inclusive.

Does Hotel Riu Montego Bay - Adults Only - All Inclusive have connecting rooms available?

Yes, this property has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Riu Montego Bay - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Montego Bay - Adults Only - All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 3.5 mi away (9 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Montego Bay - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Montego Bay - Adults Only - All Inclusive comes with a balcony and some offer ocean and garden views.

Does Hotel Riu Montego Bay - Adults Only - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Riu Montego Bay - Adults Only - All Inclusive.

Hotel Riu Montego Bay - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2906 out of 5181 reviews
Rating 8 - Good. 1244 out of 5181 reviews
Rating 6 - Okay. 575 out of 5181 reviews
Rating 4 - Poor. 232 out of 5181 reviews
Rating 2 - Terrible. 224 out of 5181 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Vincent

Disliked: Cleanliness
Stayed 5 nights in Mar 2026

10/10 Excellent

Stafford

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2026

10/10 Excellent

Tricia

good
Stayed 4 nights in Oct 2025

10/10 Excellent

Saleena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It Was a excellent vacation start to finish very good value for your money
Stayed 5 nights in Jan 2026

10/10 Excellent

Taylor Van

Stayed 6 nights in Dec 2025

10/10 Excellent

Cathy

Liked: Cleanliness, property conditions & facilities
I had a wonderful.time. food was amazing. The drinks was flowing and the room was so Nice. The Entertainment was Entertaining..
Stayed 3 nights in Dec 2025

2/10 Terrible

Kechier Shenova

Stayed 4 nights in Dec 2025

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. One thing I did not like is there is no ATM on the property which is an inconvenience. Food was amazing, property was clean. Our last day there the power in our room was going out. We had a Riu driver that took very good care of us when we went off the resort (Jav). He was amazing and showed us a lot of things we would not have seen on the resort. We had a great trip and would definitely come back
Stayed 5 nights in Dec 2025

8/10 Good

ERIN, Savannah

Stayed 6 nights in Dec 2025

10/10 Excellent

Shannon M, Milwaukee

Stayed 5 nights in Dec 2025

10/10 Excellent

Tenequa, Richardson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, room was cleaned daily and the amenities were great.
Stayed 4 nights in Dec 2025

8/10 Good

Christina Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time celebrating our wedding anniversary
Stayed 5 nights in Dec 2025

8/10 Good

Kenichi

Liked: Cleanliness, amenities, property conditions & facilities
Great pools and beautiful beach!
Stayed 6 nights in Dec 2025

4/10 Poor

Dawn

Disliked: Amenities
I am writing to formally express my disappointment with my recent stay at RIU Montego Bay and to request a refund for one night due to significant service and amenity issues that were not resolved in a timely manner. Day of Arrival Issues: Upon arrival, I experienced multiple problems that negatively impacted my stay: My phone did not work My television was set to Spanish, which I do not speak My key card did not work There were no functioning elevators No welcome drink or cool towel was offered Only the sports bar was open, and they had run out of food, offering only stale tortilla chips Considering the price paid, this level of service was unacceptable. Day 2 – After Being Moved to a New Room: I was moved to a new room as promised; however, the room did not include the amenities I paid for, including: Empty mini bar Empty refrigerator with no drinks No coffee or tea No bathrobes No working elevators in the new building I have photos to support these claims. These issues were not rectified until after 2:30 PM on 12/29, the day after I moved to the new room, meaning I effectively lost the use of the amenities for a full day. This was especially disappointing as this is my fifth RIU property visit, including: RIU Playa Blanca RIU Reggae (twice, and a favorite) RIU Ocho Rios RIU Negril I have never been as disappointed as I was during this stay at RIU Montego Bay.
Stayed 3 nights in Dec 2025

6/10 Okay

Gautam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Even though I paid extra and opted for ocean view room; for one day we were put into standard room. The staff wasn’t helpful and kept saying we booked it through Expedia which is a third party, they cannot do anything and we need to talk to Expedia. They didn’t even have courtesy to offer some sort of compensation. We had booked two rooms and ended up wasting one day (out of five days vacation) trying and moving rooms. They wouldn’t communicate via app, txt msg. or emails; I had to walk to reception check-in desk 4-5 times. Really frustrating and ruin our vacation mood. They had overbooked. Don’t understand if the resort is fully booked, why Expedia allows to book it? Expedia should give some sort of compensation. Awaiting your response; thank you.
Stayed 5 nights in Dec 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above average food (considering all inclusive). Friendly staff.
Stayed 4 nights in Dec 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

4/10 Poor

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My bathroom toilet went down 5 times in my 5 day stay
Stayed 5 nights in Dec 2025

6/10 Okay

Rotana, snohomish

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good resort, but hard to book restaurants
Stayed 6 nights in Dec 2025

10/10 Excellent

Chandan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, service and amenities! Loved our time there.
Stayed 4 nights in Dec 2025

10/10 Excellent

Yvonne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was kept clean, food variety was excellent and staff were attentive. I had a great stay
Stayed 6 nights in Dec 2025

4/10 Poor

Samantha

Liked: Cleanliness
Disliked: Property conditions & facilities
Room had a mold oder. Very noisy, food was not tasteful, over priced taxi's and excursions
Stayed 4 nights in Dec 2025

10/10 Excellent

Tanner

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time. Service was excellent, food was good, weather was perfect.
Stayed 3 nights in Dec 2025

10/10 Excellent

Humberto

Stayed 4 nights in Dec 2025

8/10 Good

Seyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. But I wish they had more available spots for restaurant reservations.
Stayed 3 nights in Dec 2025