The rooms are so dirty it is unbelievable! Kitchen floor was so sticky that we had to wash it ourselves.....and the rag was black afterwards. Fridge didnt work, we were told someone will fix it tomorrow. When tomorrow can and no one to fix it we requested a different room. That room the shower didnt work at all. Working on a full refund!
Only kind of liked the location. Not very close to shopping and restaurants. Not walking distance.
For the price, things were ok. The property is old and needs a refresh. Many things in our room did not work and the kitchen and cabinets are terribly out dated. The staff did what they could to help, but the front desk staff could only do so much.
We have to wait about 10-15 minutes to get checked in cause no staff was at the desk. Then we were told we were going to have to wait cause they would need to complete shift change first. Lobby was dirty and extremely strong smell of air freshener to the point it was hard to breath. The hotel was like an apartment complex for locals , the guest staying there were extremely loud until after midnight. The rooms were very outdated and dirty and had a horrible odor. Breakfast was ridiculous. There was one granola bar and two muffins. The parking lot and sidewalks were not cleared of snow and ice which was hard to get in and out of the hotel with wheelchair. This place isn't worth $180 per night.
I liked the idea of having what I needed in the room, cleanliness was excellent
it was clean, receptionist was professional and quick
The front desk lady had a bad attitude and talked with a lot of arrogance . The rooms have air conditioning units fixed to the walls and they drip water to the carpet which in turn rots and emanates a stench smell. No breakfast was offered! I picked a non smoking room but there was cigarette smoke in the bathroom.
The afternoon staff are the best, very friendly, I dislike everything else about this place, I had to paid for house keeping, I had to pay up front before receiving my room keys, I had to take my dirty towels and sheets to the front desk, before I can receive clean towels and sheets, I had to change my own bed sheets. Overall this is not a hotel, this is a place to stay when you have no other options.
room and amenities such as utensils ,coffee maker were great. the only thing I thought was lacking was t.v. stations, but, I wasn't in there long enough to watch much t.v. work and other thjngs.
We enjoyed our overnight at Extended Stay very much, would stay there again
Beware, do not stay here unless it is your only option. Room was very dirty, every surface was filthy. Multiple lights didn't work in the room, bathroom ceiling was moldy and ceiling fan was caked in dust and grime to the point that air couldn'tget through, iron didn't work, etc. The price of this hotel seemed appealing for a quick one night stay, but be warned that it is the worst hotel we've ever seen.
This place is terrible. Smell like sewerage. Rude staff
Asked the front desk for the complimentary dishes and utensils but 2 hours later they still weren’t delivered. WiFi also didn’t work
Left after 4 hours. Atmosphere was horrible, rooms were horrible, bed was hard, bathroom was dirty, air conditioning unit could not keep cool, and TV could not get a clear picture. Hotel staff had 3 year old running around unattended. When the sun went down the parking lot became a party zone. I did not feel safe at all. I packed my things and left.
Dirtiest place we ever stayed. Only good thing is location and Kim at front desk was always courteous and polite.
Extended Stay America Minneapolis - Maple Grove is located within a few miles (5 km) of Fish Lake Regional Park and Shoppes at Arbor Lakes. This 104-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 104 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America Minneapolis - Maple Grove enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
The rooms are so dirty it is unbelievable! Kitchen floor was so sticky that we had to wash it ourselves.....and the rag was black afterwards. Fridge didnt work, we were told someone will fix it tomorrow. When tomorrow can and no one to fix it we requested a different room. That room the shower didnt work at all. Working on a full refund!
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Only kind of liked the location. Not very close to shopping and restaurants. Not walking distance.
Thank you for being our guest. We want every guest to have a pleasant experience, so we are sorry if we fell short in some aspects. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
For the price, things were ok. The property is old and needs a refresh. Many things in our room did not work and the kitchen and cabinets are terribly out dated. The staff did what they could to help, but the front desk staff could only do so much.
Thank you for your review. Although your overall stay with us was satisfactory, we are sorry for the issues you encountered in your suite. We will share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Until that, your concerns will be shared with our maintenance team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
We have to wait about 10-15 minutes to get checked in cause no staff was at the desk. Then we were told we were going to have to wait cause they would need to complete shift change first. Lobby was dirty and extremely strong smell of air freshener to the point it was hard to breath. The hotel was like an apartment complex for locals , the guest staying there were extremely loud until after midnight. The rooms were very outdated and dirty and had a horrible odor. Breakfast was ridiculous. There was one granola bar and two muffins. The parking lot and sidewalks were not cleared of snow and ice which was hard to get in and out of the hotel with wheelchair. This place isn't worth $180 per night.
Thank you for your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are also for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we regret the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I liked the idea of having what I needed in the room, cleanliness was excellent
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the great review. Please come and see us again! Sincerely, Hotel Management
it was clean, receptionist was professional and quick
Thank you for the great review! We are glad you loved our well-kept property and friendly front desk staff. Thank you again for staying at Extended Stay America and, we look forward to seeing you back soon. Sincerely, Hotel Management
The front desk lady had a bad attitude and talked with a lot of arrogance . The rooms have air conditioning units fixed to the walls and they drip water to the carpet which in turn rots and emanates a stench smell. No breakfast was offered! I picked a non smoking room but there was cigarette smoke in the bathroom.
Flex, thank you for being our guest. We are sorry you did not experience the best from one of our associates. Your feedback will be shared with our front desk staff to improve our service going forward. We also apologize for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Linda, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management