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Recent guest reviews

It seems like a lot of energy is being expended to live up to the premier status a big plus. All the employees were gems except for one who truly needs to not be in a position of customer service.

Looks not good from outside, but inside remodeled nicely! Clean rooms, great pool! Breakfast grab n go included. Recommend this hotel!

Staff is terrible. I paid extra for the included breakfast, and was told on check in we would be served at the attached restaurant. The next day, we ate at the restaurant, and afterwards were charged. We asked the front desk, and the gentleman said the included breakfast was in a room by the hotel lobby. EXCEPT that morning the room had a sign saying it was only for a different group at the hotel (Oregon Panthers). So, we were very disappointed. As the kids say: 1/10. Would not recommend.

I like the location as it is really convenient to many stores/restaurants and places I am doing business. Unfortunately, they have stopped the free continental breakfast and now going to a pay for breakfast with the adjoining Ground Round restaurant. Sometimes the simplicity of the breakfast and timeliness is what I am after, not to be seated and waited on. Not sure this is a smart decision, but management will have to weigh that out after a couple months of this new way. I will find other options as this is a big one for determining my needs and wants for service.

Needed vacuuming throughout the whole hotel, found a small roach in room. Ants by pool. Front desk was nice.

The staff was helpful and friendly! The property was easy to get to.

The room and pool were very nice. Staff at the hotel and restaurant were excellent.

The pool area was very nice along with the breakfast. Some staff were very helpful and others were not. It was kept clean for the most part.

This property is an amazing value! A hot tub is a bonus. A hot tub that is CLEAN is a double bonus. Friendly staff. Very clean facility.

I liked the location, most of the staff, workout area, and complimentary breakfast. I didn’t like that the ironing board didn’t have a cloth cover, the adjoining room door was unlocked (I’m glad I noticed it before I fell asleep), that there was a hair clip lying on the floor when I first entered the room, and that the breakfast yogurt was missing/used up before 8:00 on two days.

Had a issue with the maintenance staff employee. He opened the door with his all pass and my wife was not decent as she was in bed after she all showered in all. I complained to the person at the front desk and the manager . Issue not resolved. Don’t recommend this hotel .you all be good now it’s a trifolin issue .

The room was huge - truly huge - with very little furniture in it so that it wasn't a very welcoming space. The bed felt soft and comfortable but I woke up with a backache every morning that went away when I got out of bed. The breakfast was really nice in presentation and taste. The staff was very pleasant and accommodating. The only elevator was at the far end of the courtyard holding the pool and seating areas but my room was almost overhead the entrance and the elevator was the only way to get to my room.

10 minutes from Miller Park. Great breakfast. Nice pool and hot tub. Would definitely stay again.

Beautiful property, staff was not very friendly. No smiles or happy greetings. Asked for another towel for our room and were told we had to come to the front desk to get it. Most hotels I've been at have a staff member bring it to you.

S Moorland Rd Brookfield WI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • Indoor pool

Located within a mile (2 km) of Brookfield Square Mall, Best Western Premier Milwaukee-Brookfield Hotel & Suites is within 3 miles (5 km) of New Berlin Hills Golf Course. This 128-room, 3-star hotel has a bar/lounge, an indoor pool, and free in-room WiFi.


Dining

At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All of Best Western Premier Milwaukee-Brookfield Hotel & Suites's 128 individually furnished rooms provide microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer designer toiletries. Free newspapers, free local calls, and safes are also available.


Property features

At Best Western Premier Milwaukee-Brookfield Hotel & Suites, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Refrigerator & Microwave, Poolside (1st Floor)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Premier Milwaukee-Brookfield Hotel & Suites

Everyone (27) Couples (6) Family (5)
2
Partner Couples

It seems like a lot of energy is being expended to live up to the premier status a big plus. All the employees were gems except for one who truly needs to not be in a position of customer service.

By on Oct 6, 2020

Review comment responded on Oct 14, 2020

Dear Anonymous, Thank you for your kind review, I will be sharing this with our staff.

4
Everyone

Looks not good from outside, but inside remodeled nicely! Clean rooms, great pool! Breakfast grab n go included. Recommend this hotel!

By on Sep 1, 2020

Review comment responded on Sep 2, 2020

Thank you for the kind review.

2
Everyone

By on Mar 6, 2020

Review comment responded on Mar 17, 2020

Thank you, for your review.

1
Everyone

Staff is terrible. I paid extra for the included breakfast, and was told on check in we would be served at the attached restaurant. The next day, we ate at the restaurant, and afterwards were charged. We asked the front desk, and the gentleman said the included breakfast was in a room by the hotel lobby. EXCEPT that morning the room had a sign saying it was only for a different group at the hotel (Oregon Panthers). So, we were very disappointed. As the kids say: 1/10. Would not recommend.

By on Feb 17, 2020

Review comment responded on Feb 18, 2020

Please contact us to address this concern. Thank you!

4
Family

I like the location as it is really convenient to many stores/restaurants and places I am doing business. Unfortunately, they have stopped the free continental breakfast and now going to a pay for breakfast with the adjoining Ground Round restaurant. Sometimes the simplicity of the breakfast and timeliness is what I am after, not to be seated and waited on. Not sure this is a smart decision, but management will have to weigh that out after a couple months of this new way. I will find other options as this is a big one for determining my needs and wants for service.

By on Jan 20, 2020

Review comment responded on Jan 21, 2020

Thank you, for your review. We took over a year to make the decision to move the breakfast over to the Ground Round, due to guest reviews about our prior way of serving breakfast. We apologize for any inconvenience.

3
Everyone

Needed vacuuming throughout the whole hotel, found a small roach in room. Ants by pool. Front desk was nice.

By on Jan 4, 2020

Review comment responded on Jan 6, 2020

Thank you, for your review. We will be sure to share your feedback with our team to address the issues that you have mentioned, and apologize for any inconvenience.

4
Everyone

By on Dec 21, 2019

Review comment responded on Dec 30, 2019

Thank you, for your kind review. We hope to see you again soon!

4
Partner Couples

The staff was helpful and friendly! The property was easy to get to.

By on Oct 15, 2019

Review comment responded on Oct 15, 2019

Thank you, for your kind review. We hope to see you again soon!

5
Everyone

By on Oct 5, 2019

Review comment responded on Oct 8, 2019

Thank you for your kind review. Hope to see you soon!

4
Everyone

The room and pool were very nice. Staff at the hotel and restaurant were excellent.

By on Sep 19, 2019

Review comment responded on Sep 20, 2019

Thank you, for your kind review. We hope to see you again soon!

Best Western Premier Milwaukee-Brookfield Hotel & Suites

1005 S Moorland Rd, Brookfield, WI 53005
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