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Recent guest reviews

Very close to the freeway. Easy access to and from the property. Very clean, staff was helpful when I had a question.

Easy of access to room, breakfast, front desk. Staff was very kind.

It was awesome! Front desk girl was amazing and helpful

1. No housekeeping services. 2. Beds squeaked the whole night due to being old. 3. No laundry bag in the closet and was told there would be none. 4. No breakfast (granola bars is not breakfast), 5. No coffee passed 9:30am.

Rooms are smelly. No fresh air and light. That is it.

I do not book again. Too expensive. No coffeemaker. No enought light

Found 2 or 3 piles of the previous guest's hair all over the bathroom floor. Looked like someone had a haircut in there and obviously the maid neglected to clean. The iron in the room just smoked and didn't work. The coffee was out at the "breakfast". What a mistake booking a room here!

Had a great stay was in town for Goddaughter's wedding right place right price

NO dishes horrible rooms . It was for valentines day and we didnt even have dishes!!!!

The attendant at the front desk was nice and super helpful. She directed me to a fun bar that was about a mile and a half from the hotel and we had a lot of fun there. The room, however, left plenty to be desired. The beds were not very comfortable and the sheets left me itchy. The bathroom only had 2 bars of soap and towels. Luckily, I had brought my own shampoo. There was just a brown curtain where the closet door should be and when we opened the curtain, there was just a make-shift shelf. I'm making the room sound horrible and it wasn't that. It was clean and left me no reasons to complain to the staff. It was just old and not what I would normally be used to. Everything was in working condition, just older. I booked the room the day of my stay and I wasn't looking for fancy. I got what I paid for.

Looks like linens were not changed from previous stay and so were towels. Bathroom was stinking.

Had friends came as a surprise visit, tried to get a room for them. Since I lived closed by this hotel so I went there in person but was told by the lady at the front desk they are sold out for the day. Checked online and all the online booking sites were showing this particular hotel has rooms available. So, made a reservation and went back there again. Right at the very first second the front desk lady saw me, she just gave me a look says "what are you doing here again??" . I told her that I made a reservation online and she started raising her voice "How? I have no idea how and why you made a reservation? We are completely sold out!" and walked away to the back office. I assumed she was calling her manager or someone who is in charge. After disappeared for about 10 minutes, she just started working on the PC and saying the same thing again "I don't know how you made the reservation?". Then she looked up and said we are going to get a room which is still under remodeling which maybe missing a curtain, matteress or something?? So I asked "Really? You are going to give me this kind of ROOM that cost $140.00 a night??" Then she raised her voice again but not even looked at me "Well, we are completely sold out but I have no idea how you made a reservation". Can't stand her "excellent" customer service skill any longer, I told her this is the problem between your company and all those online booking sites. You should report to the Managment instead of asking the guest. And I requested to look at the room first based on her descriptions but she refused ... Make the long story short, the room was as disaster as she described, only smell like fresh new wet paint, microwave is not working, low batteries on the smoke detector so making that "beep" sound all night and found out no water from 10am - 3pm for the whole week the next day ......

We were there for medical reasons that included surgery and were put in the room with the dog relief area outside. we had no pets with us but there were pets in the hotel and they were not staying in this area. Definitely will not stay here again and will also tell anyone going to Milpitas to avoid extended stay hotel chains period unless they just don't care or are desperate Did not request pet facilities

Low price for a studio in San Jose area. Just about $50/day when I booked in Orbitz. But the staff is not friendly, also only clean room once in a week. You can't get refund if you want a shorter stay after you check in.

Cypress Dr. Milpitas CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America San Jose - Milpitas McCarthy Ranch places you within 3 miles (5 km) of popular attractions like Great Mall of the Bay Area and Cisco Systems Corporate Headquarters. This hotel has free breakfast along with free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:30 AM.


Rooms

All rooms feature kitchens with microwaves and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Rooms also include ironing boards. Housekeeping is available on request.


Property features

Guests of Extended Stay America San Jose - Milpitas McCarthy Ranch enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, Multiple Beds, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America San Jose - Milpitas McCarthy Ranch

Everyone (3) Couples (2) Business (3) Family (1) Other (1) Friends (2)
4
Partner Couples

Very close to the freeway. Easy access to and from the property. Very clean, staff was helpful when I had a question.

By on Dec 3, 2019

Review comment responded on Dec 4, 2019

Thank you for choosing to stay at Extended Stay America. We are glad you liked our friendly staff and refreshing property. We are also delighted to hear our convenient location close to the freeway was perfect for your needs. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5
Business Business

Easy of access to room, breakfast, front desk. Staff was very kind.

By on Oct 10, 2019

Review comment responded on Oct 11, 2019

Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our apartment-style room and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management

5
Friends

It was awesome! Front desk girl was amazing and helpful

By on Feb 20, 2019

Review comment responded on Feb 21, 2019

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management

3

overly priced room with disappointing services.

Family

1. No housekeeping services. 2. Beds squeaked the whole night due to being old. 3. No laundry bag in the closet and was told there would be none. 4. No breakfast (granola bars is not breakfast), 5. No coffee passed 9:30am.

By on Apr 9, 2018

Review comment responded on Apr 12, 2018

Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

2
Everyone

Rooms are smelly. No fresh air and light. That is it.

By on Mar 12, 2018

Review comment responded on Mar 13, 2018

We apologize for not meeting your expectations with regard to your room and regret the issues you encountered. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

3

too expensive. no coffeemaker and room smells bad

Everyone

I do not book again. Too expensive. No coffeemaker. No enought light

By , from LA,CA on Apr 5, 2017

Review comment responded on Apr 7, 2017

Amy, thank you for sharing your candid feedback. We are disappointed you felt the cost of your stay was not in line with the value you received. We appreciate your feedback and will use it to ensure we are more consistent in our service levels. Thanks once more, and we hope you will consider us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager

1

what a pathetic dump! stay away...

Everyone

Found 2 or 3 piles of the previous guest's hair all over the bathroom floor. Looked like someone had a haircut in there and obviously the maid neglected to clean. The iron in the room just smoked and didn't work. The coffee was out at the "breakfast". What a mistake booking a room here!

By on Sep 28, 2016

5

had a great stay

Other

Had a great stay was in town for Goddaughter's wedding right place right price

By on Sep 10, 2015

2

horrible

Couples

NO dishes horrible rooms . It was for valentines day and we didnt even have dishes!!!!

By on Mar 18, 2015

3

middle of the road. good for last minute trip.

Friends

The attendant at the front desk was nice and super helpful. She directed me to a fun bar that was about a mile and a half from the hotel and we had a lot of fun there. The room, however, left plenty to be desired. The beds were not very comfortable and the sheets left me itchy. The bathroom only had 2 bars of soap and towels. Luckily, I had brought my own shampoo. There was just a brown curtain where the closet door should be and when we opened the curtain, there was just a make-shift shelf. I'm making the room sound horrible and it wasn't that. It was clean and left me no reasons to complain to the staff. It was just old and not what I would normally be used to. Everything was in working condition, just older. I booked the room the day of my stay and I wasn't looking for fancy. I got what I paid for.

By on Aug 18, 2014

Extended Stay America San Jose - Milpitas McCarthy Ranch

330 Cypress Dr., Milpitas, CA 95035
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