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Recent guest reviews

We booked one night last December 28th until the 29th for our anniversary. I’ve been staying at your hotel and at the Chesterfield for around 16 years. This opportunity we had a really bad and dangerous situations!! Our flight was delayed so we got to the hotel at 2:15am “late check in” my cousin gave us a ride because he lives in Miami and was safer for us, at the moment he parked outside the hotel to download our bags and drop us off. A young girl with a bikini who was along with the valet parking guy from the hotel got to our car right away and asked if we were going to park our car, we weren’t sure what she wanted, we didn’t think she worked for the hotel due to her appearance and her aggressive attitude hitting our car window because she wanted us to open them. We didn’t and she got angry I finally lowered the window and told her that we just were there to check in and the she threatened is that if weren’t nice to here we would be able to check in at all.!! Meanwhile the valet guy didn’t do anything so I assumed she worked there!! We were scared due her aggressive attitude physical and verbal towards us. You’re free to check the footage from your security cameras I’m giving you the time and date of the incident! We processed to check in the front desk man took 45 minutes to do so due an issue with the computers we were at the lobby after 3am!!! We asked about the lady outside and he told us she was a transsexual hooker who was always around and well known, never stay

Best location for Miami room is just a little small

They do not disclose that there is no elevator in hotel until after check in, and “only rooms available were on the third floor” for people with bad knees its less than pleasing.

The hotel was good. We experienced an entire morning with no power but that was no fault of the hotel. Most of the things were across the street, they didn't have more than like 7 channels to watch on TV, and the hotel was low on towels, but besides that, it was descent.

Location was good. Room was not to clean. Provided me with one towel and no rags. Room had huge water bugs in it because of palm trees that were near. Bathroom had mold and no microwave. Hotel that provided food credit was not located at the location I stayed had to go to another hotel to eat which I wasnt going to do. Should not be offering foid credit if its at a different location.

The shower handle needs to be fixed , bathroom switch fix and coffee machine is a must.

Our door never worked also didn’t like that we didn’t have ventilation.

The room was small and the picture on the site was very misleading. No elevator and the staff won't help if they see you struggling

House keeping ladies never knocked at the door before entering they just swipe the card and get in, they saw me naked once. That’s not good!

very nice hotel with access to pools at sister locations. Friendly helpful staff...would use again

Had a problem with the TV in the room we were at. I called to report it and they said they would get back to us after they locate the repair/tech person and never did. Also, when we let them know that we were running late to check out they gave us an additional 20mins which was nice

No front desk staff on premises; you have to go across the street to the Chesterfield hotel to check in/out or whenever you need assistance. Music in lobby is super loud and disturbing if you have a room on the ground floor. Room smells like mold/mildew. Toilet seat cracked. Someone on staff at hotel stole the Bose bluetooth headset I left plugged in to charge when i checked out.

No bath towel and no in hotel service. No ice available.

Great location, $38 for valet parking, &25 resort fee, please read about their fees before booking. No elevator.

Hotel need more security and clean, the location is good but outside is cracz

Walking distance to beach, clubs, places to eat, and shopping. Great location. Check in to my hotel was across the street. Parking is valet for $35 per night. Hotel room was decent.

We had to check in across the street at a different hotel. Valet parking was 35$ a night! No elevator in this hotel had to carry our luggage to the third floor. The room we first had was extremely hot. We figured we should wait a few hours to see if our room would get cool. It NEVER did! Called front desk, they never answered. Had to walk across the street to get information for a different room. Staff told me there are no rooms available without checking the system. He sent maintenance, which surprisingly arrived within 15 min. He was so nice and told us it was not fixable he would contact front desk to see if we can get a different room. I told him we were already told there were NO rooms available. He said he will see what he can do he will come back in a few minutes to update us. An hour passed, no update so I called the front desk. Was told they had a room for me ( after the same person told me there were NONE available), but I had to go back to the front desk and get new keys. Second room was a lot bigger and spacious compared to the first one. At check out upon getting our vehicle returned, valet did not park our vehicle at the correct hotel. Had to carry all 4 luggage across the stress. We noticed our gas was at E when we originally had it at Full. We also noticed our settings in our vehicle have all be changed to a different device. If you just need a place to sleep for a few hours this might be your place. I would not recommend staying here more than one day.

Rude bartender, loud Music till 1 in the morning, humid room with almost wet Sheets, small rooms

Collins Ave Miami Beach FL

Hotel highlights

  • Steps from Collins Avenue Shopping Area and Ocean Drive
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in South Beach, Hotel Shelley, a South Beach Group Hotel is next to popular attractions like Collins Avenue Shopping Area and Ocean Drive. This 49-room hotel has in-room conveniences like iPod docks, minibars, and plasma TVs.


Dining

At the end of the day, unwind with a drink at the bar/lounge.


Rooms

Hotel Shelley, a South Beach Group Hotel's 49 rooms provide iPod docks, minibars, and free local calls. Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Safes and ironing boards are also standard.


Property features

Guests staying at Hotel Shelley, a South Beach Group Hotel enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. Valet parking is available for USD 37.45 per night, and there's also an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. This smoke-free hotel also has an ATM.

Room options

Standard Room

1 Double Bed | Sleeps 2

Standard Room, Non Smoking

1 Double Bed | 2 Double Beds | Sleeps 4

Standard Double Room, Accessible

1 Double Bed | Sleeps 2

Standard Double Double

2 Double Beds | Sleeps 4

Guest reviews for Hotel Shelley, a South Beach Group Hotel

Everyone (29) Couples (8) Business (1) Family (6) Friends (10) Other (2)
1
Partner Couples Family

We booked one night last December 28th until the 29th for our anniversary. I’ve been staying at your hotel and at the Chesterfield for around 16 years. This opportunity we had a really bad and dangerous situations!! Our flight was delayed so we got to the hotel at 2:15am “late check in” my cousin gave us a ride because he lives in Miami and was safer for us, at the moment he parked outside the hotel to download our bags and drop us off. A young girl with a bikini who was along with the valet parking guy from the hotel got to our car right away and asked if we were going to park our car, we weren’t sure what she wanted, we didn’t think she worked for the hotel due to her appearance and her aggressive attitude hitting our car window because she wanted us to open them. We didn’t and she got angry I finally lowered the window and told her that we just were there to check in and the she threatened is that if weren’t nice to here we would be able to check in at all.!! Meanwhile the valet guy didn’t do anything so I assumed she worked there!! We were scared due her aggressive attitude physical and verbal towards us. You’re free to check the footage from your security cameras I’m giving you the time and date of the incident! We processed to check in the front desk man took 45 minutes to do so due an issue with the computers we were at the lobby after 3am!!! We asked about the lady outside and he told us she was a transsexual hooker who was always around and well known, never stay

By on Jan 8, 2020

Review comment responded on Jan 13, 2020

Hello P.Luis. Thank you for your review. We are disappointed to learn that your most recent stay with us did not meet your previous expectations due to your initial interaction with a Collins Avenue passerby. We will look into this further to ensure that our valet service did not and will not condone this behavior. We appreciate your choosing us over the years and hope you will return, so we can offer a better stay.

5
Everyone

Best location for Miami room is just a little small

By on Dec 25, 2019

Review comment responded on Dec 27, 2019

Thank you for your wonderful review! We have the best location only steps to Ocean Drive where there are many restaurants, nightlife, entertainment, bars, and more. We appreciate your feedback and look forward to hosting you again soon.

4
Family Family

They do not disclose that there is no elevator in hotel until after check in, and “only rooms available were on the third floor” for people with bad knees its less than pleasing.

By on Nov 15, 2019

Review comment responded on Nov 18, 2019

Thank you for your great rating! Being a historic hotel in the Art Deco district, we unfortunately was built without an elevator. We list this upfront on the website, Under Property amenities, under Conveniences. We fully disclose this information, so guests are aware prior to booking our hotel, so it's no surprise upon check-in. Our apologies for any inconvenience. We hope you enjoyed our great location just one block to the beach and Ocean Drive. We hope you will consider us again for a future stay, possibly on the first floor.

1
Everyone

By on Oct 10, 2019

Review comment responded on Oct 15, 2019

We’re disappointed to learn that you did not have a better stay and enjoyed our great location just steps to the beach and Ocean Drive. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can exceed your expectations.

2
Everyone

By on Oct 9, 2019

Review comment responded on Oct 9, 2019

Thank you for your feedback. We are disappointed to know that you did not have a better stay since we are in a fantastic location only minutes to the beach, nightlife, and restaurants. Please consider us again for a future stay.

4
Partner Couples

The hotel was good. We experienced an entire morning with no power but that was no fault of the hotel. Most of the things were across the street, they didn't have more than like 7 channels to watch on TV, and the hotel was low on towels, but besides that, it was descent.

By on Jun 21, 2019

Review comment responded on Jun 24, 2019

Hi Deya! Thank you for a wonderful review. We have more than twenty channels, so if any channels were not working, we would like to have known, so we could correct the issue and improve your stay. Our apologies for any inconveniences during your stay. We appreciate your feedback and look forward to a future stay.

1
Partner Couples

Location was good. Room was not to clean. Provided me with one towel and no rags. Room had huge water bugs in it because of palm trees that were near. Bathroom had mold and no microwave. Hotel that provided food credit was not located at the location I stayed had to go to another hotel to eat which I wasnt going to do. Should not be offering foid credit if its at a different location.

By on Jun 3, 2019

Review comment responded on Jun 5, 2019

Thank you for your review. We are pleased to know that you enjoyed our great location just steps to the beach and Ocean Drive. Due to our subtropical weather, there are insects throughout the city, so we have pest control service the property weekly to avoid these instances. Our apologies if this was your experience. Our food vouchers are to be used at any of our six South Beach Group restaurants. We are disappointed you did not have a better stay, but hope you will come again where we can make things right.

4
Friends

The shower handle needs to be fixed , bathroom switch fix and coffee machine is a must.

By on May 15, 2019

Review comment responded on May 16, 2019

Thank you for your review. We appreciate your feedback, but please let us know about any issues, during your stay, so we can have our maintenance team look into it right away. We want you to be comfortable on your vacation. Please come again and enjoy our great location just a block to the beach and Ocean Drive.

2
Friends

Our door never worked also didn’t like that we didn’t have ventilation.

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Thank you for your review. Please bring anything that is unsatisfactory to our attention, so we may correct it and improve your stay. We hope you will consider us again for a future stay.

2
Friends

The room was small and the picture on the site was very misleading. No elevator and the staff won't help if they see you struggling

By on Apr 10, 2019

Review comment responded on May 1, 2019

Hi Day! Thank you for your review. We do not have an elevator nor do we advertise this under hotel amenities as to not mislead guests. Our apologies if this were not clear prior to your arrival. We appreciate your feedback and hope you will consider us again for a future stay.

Hotel Shelley, a South Beach Group Hotel

844 Collins Ave, Miami Beach, FL 33139
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