I work in a company B2B sales. I had to visit Miami one week every month for business. I can tell you that this is the the last time I stay at Aloft Miami Doral. It was the worst costumer experience I’ve had at a hotel. I bought my room with a $20 dolar breakfast included. I did not use that because I was busy but the only day that I decided to get something in the morning was 3 bottles of water and the person at the front desk Luis Cordero, he decided by himself that the water is not part of the breakfast and denied my breakfast tickets. He said you can not take the water, water is not part of the breakfast. I was working for 11 years as a pharmaceutical and I never imagined I would hear something like that. For this person or for aloft hotel doesn't matter if the costumer has to drink water because the costumer is not able to drink anything that contains sugar. This person never asked me about dietary restrictions or why I was buying the water.
Nothing
El baño no es muy limpio.los pasillos muy oscuros .
Great hotel! Very clean and friendly staff. Beautiful room.
Coming down for breakfast it was a hussle. They had few selections and no hot items. We were 8 and the ladies on the front desk were worried what we were grabbing, if it was too much or any refills. It was awful because the kids come all at different times so they keep bothering us that it was one drink and one wrap/sandwich per person. Some of us didn’t come to eat downstairs so we wouldn’t have to be explaining who was already down and what they had already eaten. I do recommend to add signs (NO buffet, NO refills, NO more than 1 person at a time and to keep on track the people who already)
Aloft has been my go to place for a while now. Clean. Neat. Modern facilities. I would not reccomend for a whole family but highly hiiighly reccomended when traveling alone, business or just for pleasure with friends. Thanx again!
I had a lot of issues with my reservation and the hotel couldn't help me
It’s a very nice property worth every penny the staff are helpful and rooms are great
Old and run down. Furniture was old and scratches. Floors were dirty. Showers were old. Carpet smelled old. They are renovating, so construction is loud and constant. Disappointing experience for sure.
In general staff are awesome making my stay pleasant.
I liked the atmosphere of the lobby. Dislike was the breakfast to experience.
The location is great. This hotel has a great staff, everybody was very nice all the time and always willing to help. However the condition of the room was not good, it is showing some wear and tear and it was not very clean. I had to dry the bathroom floor because it got wet after my sons showered and it was filthy. They need to do a better job cleaning. But the hotel is close to the airport and it has a free shuttle, which makes it convenient. I'm not sure if I would go back again, probably I will request a cleaner room
Clean room, comfortable beds friendly staff, good location.
Aloft Miami Doral places you within 2 miles (3 km) of popular sights like Dolphin Mall and Miami International Mall. This 145-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10:30 AM.
All of Aloft Miami Doral's 145 rooms are soundproofed and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and plasma TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Free newspapers, free local calls, and safes are also standard.
Guests staying at Aloft Miami Doral enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free shopping center shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
I work in a company B2B sales. I had to visit Miami one week every month for business. I can tell you that this is the the last time I stay at Aloft Miami Doral. It was the worst costumer experience I’ve had at a hotel. I bought my room with a $20 dolar breakfast included. I did not use that because I was busy but the only day that I decided to get something in the morning was 3 bottles of water and the person at the front desk Luis Cordero, he decided by himself that the water is not part of the breakfast and denied my breakfast tickets. He said you can not take the water, water is not part of the breakfast. I was working for 11 years as a pharmaceutical and I never imagined I would hear something like that. For this person or for aloft hotel doesn't matter if the costumer has to drink water because the costumer is not able to drink anything that contains sugar. This person never asked me about dietary restrictions or why I was buying the water.
Nothing
Thank you for sharing feedback and our sincerest apologies for falling short of your expectation. We are very concerned to read your feedback and will address with our Team. Regards
Thank you for sharing feedback. We really appreciate you staying with us. We hope to welcome you again very soon. Regards
El baño no es muy limpio.los pasillos muy oscuros .
Great hotel! Very clean and friendly staff. Beautiful room.
Coming down for breakfast it was a hussle. They had few selections and no hot items. We were 8 and the ladies on the front desk were worried what we were grabbing, if it was too much or any refills. It was awful because the kids come all at different times so they keep bothering us that it was one drink and one wrap/sandwich per person. Some of us didn’t come to eat downstairs so we wouldn’t have to be explaining who was already down and what they had already eaten. I do recommend to add signs (NO buffet, NO refills, NO more than 1 person at a time and to keep on track the people who already)
Aloft has been my go to place for a while now. Clean. Neat. Modern facilities. I would not reccomend for a whole family but highly hiiighly reccomended when traveling alone, business or just for pleasure with friends. Thanx again!
Thank you for your stay! We appreciate your feedback.
Thanks for staying with us. We appreciate your feedback!
Good Day Thank you for sharing feedback. I am very sorry you had this experience and disappointed that my team did not extend the flexibility to satisfy your request. While we have established items for our breakfast packages our hospitality should always be flexible with our guest satisfaction in mind. Rest assured your comments will be shared with the team and the necessary changes made to prevent a similar situation from occurring. My sincerest apologies and I can only ask that you will give us another opportunity to host you. Regards