Aloft Doral suits all the needs for the business traveler and regular hotel guest it’s super convenient location surrounded by numerous restaurants and shopping centers.
Room with no desk to put your computer, no furniture to place your luggage, room in poor condition.
The staff were friendly. However the walls of the room are really thin, there was a screaming child that went on non stop from 7 am- 9:30am Not the worst, but checkout is noon….
Very clean and nice
Location was great. In the middle of everything, mall, restaurants, everything. Employee were professional and location was clean. Definitely look forward to staying here again.
I work in a company B2B sales. I had to visit Miami one week every month for business. I can tell you that this is the the last time I stay at Aloft Miami Doral. It was the worst costumer experience I’ve had at a hotel. I bought my room with a $20 dolar breakfast included. I did not use that because I was busy but the only day that I decided to get something in the morning was 3 bottles of water and the person at the front desk Luis Cordero, he decided by himself that the water is not part of the breakfast and denied my breakfast tickets. He said you can not take the water, water is not part of the breakfast. I was working for 11 years as a pharmaceutical and I never imagined I would hear something like that. For this person or for aloft hotel doesn't matter if the costumer has to drink water because the costumer is not able to drink anything that contains sugar. This person never asked me about dietary restrictions or why I was buying the water.
Nothing
El baño no es muy limpio.los pasillos muy oscuros .
Great hotel! Very clean and friendly staff. Beautiful room.
Coming down for breakfast it was a hussle. They had few selections and no hot items. We were 8 and the ladies on the front desk were worried what we were grabbing, if it was too much or any refills. It was awful because the kids come all at different times so they keep bothering us that it was one drink and one wrap/sandwich per person. Some of us didn’t come to eat downstairs so we wouldn’t have to be explaining who was already down and what they had already eaten. I do recommend to add signs (NO buffet, NO refills, NO more than 1 person at a time and to keep on track the people who already)
Aloft has been my go to place for a while now. Clean. Neat. Modern facilities. I would not reccomend for a whole family but highly hiiighly reccomended when traveling alone, business or just for pleasure with friends. Thanx again!
I had a lot of issues with my reservation and the hotel couldn't help me
It’s a very nice property worth every penny the staff are helpful and rooms are great
Old and run down. Furniture was old and scratches. Floors were dirty. Showers were old. Carpet smelled old. They are renovating, so construction is loud and constant. Disappointing experience for sure.
In general staff are awesome making my stay pleasant.
Aloft Miami Doral places you within 2 miles (3 km) of popular sights like Dolphin Mall and Miami International Mall. This 145-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10:30 AM.
50-inch LED TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free local calls are also available.
Guests staying at Aloft Miami Doral enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Aloft Doral suits all the needs for the business traveler and regular hotel guest it’s super convenient location surrounded by numerous restaurants and shopping centers.
Room with no desk to put your computer, no furniture to place your luggage, room in poor condition.
I do apologize that you were not happy with your stay. I have passed it along to my staff for better service.
The staff were friendly. However the walls of the room are really thin, there was a screaming child that went on non stop from 7 am- 9:30am Not the worst, but checkout is noon….
Good morning Ms. Alexa, Thank you very much for choosing Aloft Miami Doral for your recent stay. We appreciate your feedback very much. Unfortunately the structure and built of the hotel is something we have no control over, but we absolutely understand where you're coming from. We will still pass this down to our corresponding teams. Kind regards
Very clean and nice
Thank you for staying with us and Thank you for taking the time to leave your feedback.
Location was great. In the middle of everything, mall, restaurants, everything. Employee were professional and location was clean. Definitely look forward to staying here again.
Thank you for sharing feedback and recognizing our Team. We are truly grateful for the opportunity to host you.
I work in a company B2B sales. I had to visit Miami one week every month for business. I can tell you that this is the the last time I stay at Aloft Miami Doral. It was the worst costumer experience I’ve had at a hotel. I bought my room with a $20 dolar breakfast included. I did not use that because I was busy but the only day that I decided to get something in the morning was 3 bottles of water and the person at the front desk Luis Cordero, he decided by himself that the water is not part of the breakfast and denied my breakfast tickets. He said you can not take the water, water is not part of the breakfast. I was working for 11 years as a pharmaceutical and I never imagined I would hear something like that. For this person or for aloft hotel doesn't matter if the costumer has to drink water because the costumer is not able to drink anything that contains sugar. This person never asked me about dietary restrictions or why I was buying the water.
Good Day Thank you for sharing feedback. I am very sorry you had this experience and disappointed that my team did not extend the flexibility to satisfy your request. While we have established items for our breakfast packages our hospitality should always be flexible with our guest satisfaction in mind. Rest assured your comments will be shared with the team and the necessary changes made to prevent a similar situation from occurring. My sincerest apologies and I can only ask that you will give us another opportunity to host you. Regards
Nothing
Thank you for sharing feedback and our sincerest apologies for falling short of your expectation. We are very concerned to read your feedback and will address with our Team. Regards
Thank you for sharing feedback. We really appreciate you staying with us. We hope to welcome you again very soon. Regards
El baño no es muy limpio.los pasillos muy oscuros .
Good morning Mr. Delano, Your feedback is very much appreciated and helps us greatly to continue doing a great job providing the best guest service we can offer. Best,