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NH Collection Mexico City Santa Fé

4.0 out of 5.0

Recent guest reviews

I was on a business trip and this hotel was perfect in every sense, very good acommodation and excepcional attention from the staff and really good food service. The hotel is locate in a excellent neighborghood with a different type of restaurants for your choice

Historically, I've been a fan of NH hotels. Whilst I’ve stayed at this property twice, it’s probably a sure bet that there won’t be a third stay. There isn’t a single issue that stands out, but rather a collection of nuisances which make staying at this hotel a hassle. The positives: The location is pretty good for Santa Fe, close to restaurants and a couple of other hotels (hint hint for management). Second, rooms are of a decent size, albeit spartan. Third, there is a wonderful Cuban gentleman who works at the restaurant in the mornings and who has an ability to get smiles out of people. Besides these three points, there isn’t much more to say. Now, on to the nuisances. First and foremost, the service at check-in and check out is painfully slow. In 25 years travelling this is the first and only hotel that has “asked” me at check out to write and sign a declaration stating that I had not consumed anything from the minibar. (???) Whilst this little matter might seem trivial, it’s not so amusing when multiple guests are checking out at the same time (and you are in a bit of a rush). To be very specific, try explaining this “requirement” to a couple of Chinese guests whose command of Spanish, let alone English is basic. To add insult to injury, the front desk staff don’t seem to give a hoot about the imposition on clients. Second, walls are paper thin. I now know that I didn’t notice this in my first stay, because there probably wasn’t anybody staying in the rooms next door. This time around, I noticed it. Lastly, it seems to be my karma that in both occasions (presumably different rooms), getting hot water from the shower was a rather time consuming endeavour. This is not particularly amusing in the mornings. Whilst on the whole there isn’t anything horrible, frankly there isn’t a really compelling reason to stay here.

I satyed here because our company hotel options were sold out! This hotel offers and incredible staff service, quite big rooms and bathrooms, a lot of restaurants, coffee shops and shopping options within walkable distances.

Well mixed feeling. Building needs some refreshment, but room as well, see picture of the bathroom. Overall people super kind and helpful even though the first night, completely jet lagged, the room service knocked the door at midnight, insisting to open the door while I didn't order anything. The guy left without even an excuse. Not sure the hotel is worth the money.

I'm afraid I lost the name of the person serving me in two mornings , 8th and 10th February 2017 at the breakfast restaurant, but wish the name is correct. Such service attitude doesn't take his time from other customers as he knows how to act and socialise at the same time getting the customer feel special. Thank you for making my days, when visiting Mexico City and the NH Collection Santa Fe hotel. Best wishes!

Very clean hotel, and modern furnishings. Be sure to ask for a room away from the sun - the air conditioning does not work well on the sunny side of the building. I asked to change rooms and the staff was most willing to accommodate my request. Restaurant was good, and the service by Danilo Coello was most excellent. His attention to customer needs made the stay more enjoyable.

As always the staff and service was FIRST CLASS.....nothing is ever too much trouble for the staff and always done with "tender loving care"!!! Frankly this hotel is my one and only choice when I travel to Mexico City which is quite often!

Loved this hotel, very friendly staff, clean and modern hotel. Hotel has been designed very energy efficient. Hope to return soon. The hotel offered a very nice breakfast buffet with a wide range of options.

Great Location if you are doing business in Santa fé. Good cost x benefit relation, aprox. 180 (breakfast included). Room is clean, good room service. Fitness center is tiny, but well equipped. Staff is friendly!

In all my years of travel, I have never, not even once, ordered room service and not got it. Well that's one off my (not to do) bucket list. It was late when I ordered, so after an hour I called to inquire... no answer. So the next morning I approached the two men at reception on this. I was told they would look after it. Yeah sure. On to breakfast. Really good selection. Tough getting a second cup of coffee. It is even more difficult, if there is a good looking young lady sitting by herself across the room. And there was. So, 4 breakfasts over 4 mornings and 5 cups of coffee in total. Check out time. Recall the no-show room service dinner? Well there it was. Good thing we chose to check out the night before. 20 minutes of back and forth, escalated to a Manager, then I had to write out and sign why I was disputing my room bill. By the way, this was for a small carafe of coffee, a burger and a bowl of chicken soup, I'm a big spender. This would have been funny, were it not 3:20am and no coffee. Rest assured (pun intended) that the NH C resides at the bottom of hotels to stay next time I'm in Santa Fe.

Juan Salvador Agraz, 44 Mexico City DF

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Within a short walk of Centro Santa Fe, NH Collection Mexico City Santa Fé is within a mile (2 km) of Expo Bancomer Santa Fe. This 135-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Chapultepec Park and Parque Zoologico de Chapultepec are also within a 20-minute drive.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee weekdays from 6:30 AM to noon.


NH Collection Mexico City Santa Fé's 135 rooms are soundproofed and provide minibars, espresso makers, and free newspapers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.

Property features

Guests of NH Collection Mexico City Santa Fé enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. If you drive, self parking is MXN 110 per day, or you can take advantage of the shuttle from the hotel to the airport (available on request) for MXN 250 per person. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, free newspapers, and a terrace.

Room options

Junior Suite

King 1 | Sleeps 2

Premium Room

King 1 | Queen 2 | Sleeps 2

Superior Room, 1 King Bed (Extra Large)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 441 reviews