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Holiday Inn Merida Mexico

3.0 out of 5.0

Recent guest reviews

The Holiday Inn has a great service and a good location for either business or tourism. It caters families, as well as business people or groups. Yet, please don't forget it is a Holiday Inn, so do it expect premium furnishings, and consider some of the rooms and aisles might look like a little renovation is due. L In my particular case, and due to my loyalty with these hotels, I was upgraded to a suite which was nice. If you want to take it up a notch, go to the Intercontinental, which is very close, and would cost you just a few more dollars. While in the hotel take a look at the murals on the first floor, they are a good summary of the Mayan culture (The Popol Vuh, I believe). Not master pieces, but interesting and nice enough to justify the visit.

This hotel was recommended by American Express Travel Service as a 4-star hotel. It certainly is not even a 3-star hotel. There are many infrastructure and interior design faults, from unsafe electric installations, faulty and noisy aircon, to very old and dirty carpets, sofas and chairs. Given that December leads to full occupancy, it was absurd to see that 1 of 2 hotel elevators was undergoing repairs for more than 10 days. Overall, this hotel needs to be fully revamped, all of its carpets changed (the look like they were installed back in the 1970's), walls painted, elevators changed and in-room lights need to be improved. The food was also way below average when compared to other Holiday Inn-type hotels. Bottom line: stay at any other hotel in town.

I’m pretty loyal to IHG and have lots of points - they don’t care or acknowledge that (which is fine). Payed for an upgraded suite and it was down this extremely dirty corridor and the room doesn’t have a window. No window. Asked to be moved to a room with a window and was turned down. They cater to kids, so they’re running around and being loud - not exactly peaceful. The worst part was the breakfast - it was disgusting! Should have left but decided to eat, not knowing what would be opened on New Year’s Day and got super sick. Used points for the last night and they wanted us to pay money to stay in the crappy suite (oh, and they would include breakfast). Since we didn’t want to pay more money, they made us move. Obviously the room was available, since they offered it for more money. Lots and lots of way better options. Don’t recommend it to anyone.

Ricardo Humberto (reservation area), alters the rates, and he deletes the reservations. This person does not respond any email. It is important to publicize this serious problem of this hote,l so that users are not surprised.

It was a good experience all in all, clean rooms, kind staff and super well located. It might not be modern and super updated but it works perfect. I really enjoyed my stay there and how convenient the location was to walk the city center around.

Stayed here during a geography competition that we had in Mexico, and all i can remember is that the food was lovely! they had an alfresco outdoor barbecue dinner for us and it was amazing the setting was beautiful with red flowers all around, all the meats were awesome (yay for mexico!). We used the pool as well and all was in order. The rooms are clean and well-maintained and we slept very well :) the staff were really attentive too, arranging all the facilities for us throughout during our competition. I cant remember the location and exactly where it was close to but suffice to say we walked to supermarkets nearby as well as foodcourts. it was quite safe!

We chose this hotel because the website showed that it had laundry room where we would be able to do a load of wash (this is about half-way through our 25 day trip in Mexico). On arrival, they told us that it was out of service. Looking, we found no signs that it even existed. Hotel was close enough to walk to a variety of restaurants. Clean and friendly.

Easy to navigate for someone with limited Spanish speaking ability, front desk and restaurant staff in particular assisted with explaining things in English. Great location and easy to walk to numerous restaurants. Great pool and workout room.

We went to Merida to explore the city, nearby cenotes, colorful towns and Mayan ruins. We decided on the Holiday Inn because of its convenient location. It's next to the Paseo de Montejo, the main boulevard, and close to restaurants, an Oxxo (convenience store) and a mall. We had breakfast every morning downstairs in the main restaurant. We enjoyed the buffet and the Mil Flores eggs, which were quite delicious. The servers got to know us as the days passed so as soon as they saw us, they had a bigger creamer because we were heavy coffee drinkers. Our room was quiet and peaceful. The bed was quite comfortable and roomy. We got 4 WIFI passwords so we were connected to family and friends. Our room had a safe so all our valuables were safely stored and we did not have to worry about them while enjoying the city. When we got to Merida, the Colon avenue where the hotel is was being renovated. We had some concerns when we heard about this a week before but it turned out to be a blessing in disguise. This meant no traffic so we could easily go to the Oxxo (like a 7 Eleven convenience store) a block away to get out bottled water, beer and other snacks. All of our taxi drivers and tour vans knew what to do and where to drive to go to the front lobby. We went on tours every day and all of them picked us up at the lobby. This saved us time and headaches. By the time we came back in the late afternoon we were beat so we were able to relax while we transferred the photos for the day to our laptop and get ready for the next day. The hotel has a swimming pool and a covered area with hammocks next to the gym. There's also a courtyard in the center of the building with a fountain where we enjoyed the local birds in the morning. I loved the painted murals leading to the swimming pool area. I hope my photos do it justice. The couple of things we would have liked to have in our room would have been more English channels in the TV and perhaps a mini fridge. Best of all, the hotel staff was always attentive and helpful. This played an essential role in our worry-free vacation and we had an amazing time there.

Hotel in very good location, all the staff are very friendly and hotel is kept very clean stayed here for 61 nights and had a good sleep every night, can't complain about anything other than the internet was a little patchy, other than that I would like to thank all the staff for your hospitality.

Av. Colon : 498 Entre Paseo Merida YUC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Centro within a 5-minute walk of Casa Montes Molina Museum, Holiday Inn Merida Mexico is within a 15-minute stroll of U.S. Consulate Merida. This 213-room, 3-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. It's near the airport and also a short walk from Plaza de Toros de Merida and Anthropology and History Museum.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee each morning from 6:30 AM to noon.


All of Holiday Inn Merida Mexico's 213 rooms are air-conditioned and have an array of amenities, including furnished lanais, coffee makers, and free bottled water. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.

Property features

Guests staying at Holiday Inn Merida Mexico enjoy an outdoor pool, a health club, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 2 meeting rooms, a conference center, and a business center.

Room options

Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 353 reviews