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Holiday Inn Merida Mexico

3.0 out of 5.0

Recent guest reviews

I did not enjoy my stay, the room was old and cold, so was the bathroom. We tried to change but we were told all rooms were the same. When you turn on the light in the bathroom, a very noisy fan turns on as well. The door to the room was very thin, didn't give me a sense of security. During the night we couldn't sleep due to noise from a party. The only good part was the breakfast, and the staff was friendly.

We stayed here over the weekend for a wedding. Lets start with negative comments -Lots of light comes in behind the door to the hallway and below curtains if you want to sleep late. -Wifi worked fine the first day and they give you new password every day, this I didnt like and 2 and 3rd day it stopped working even with the new password. -Some employees especially at the bar were kind of rude. Now with the positives. -All other employees were really nice and helpful. -Beds are super comfortable and they have a pillow menu. -Pool is nice -Just in front of a shopping mall to get guayaberas for the wedding. Would like to than bell boys Juan and Enrique, they really make this hotel a lot better.

Just stayed one night while travelling through Merida. The hotel was very nice, desk staff very good, clean rooms, comfy bed. Check in/out was flawless. Nice atmosphere at the outside restaurant and bar. A shout out to bartender Ronnie!

The Holiday Inn has a great service and a good location for either business or tourism. It caters families, as well as business people or groups. Yet, please don't forget it is a Holiday Inn, so do it expect premium furnishings, and consider some of the rooms and aisles might look like a little renovation is due. L In my particular case, and due to my loyalty with these hotels, I was upgraded to a suite which was nice. If you want to take it up a notch, go to the Intercontinental, which is very close, and would cost you just a few more dollars. While in the hotel take a look at the murals on the first floor, they are a good summary of the Mayan culture (The Popol Vuh, I believe). Not master pieces, but interesting and nice enough to justify the visit.

This hotel was recommended by American Express Travel Service as a 4-star hotel. It certainly is not even a 3-star hotel. There are many infrastructure and interior design faults, from unsafe electric installations, faulty and noisy aircon, to very old and dirty carpets, sofas and chairs. Given that December leads to full occupancy, it was absurd to see that 1 of 2 hotel elevators was undergoing repairs for more than 10 days. Overall, this hotel needs to be fully revamped, all of its carpets changed (the look like they were installed back in the 1970's), walls painted, elevators changed and in-room lights need to be improved. The food was also way below average when compared to other Holiday Inn-type hotels. Bottom line: stay at any other hotel in town.

I’m pretty loyal to IHG and have lots of points - they don’t care or acknowledge that (which is fine). Payed for an upgraded suite and it was down this extremely dirty corridor and the room doesn’t have a window. No window. Asked to be moved to a room with a window and was turned down. They cater to kids, so they’re running around and being loud - not exactly peaceful. The worst part was the breakfast - it was disgusting! Should have left but decided to eat, not knowing what would be opened on New Year’s Day and got super sick. Used points for the last night and they wanted us to pay money to stay in the crappy suite (oh, and they would include breakfast). Since we didn’t want to pay more money, they made us move. Obviously the room was available, since they offered it for more money. Lots and lots of way better options. Don’t recommend it to anyone.

Ricardo Humberto (reservation area), alters the rates, and he deletes the reservations. This person does not respond any email. It is important to publicize this serious problem of this hote,l so that users are not surprised.

It was a good experience all in all, clean rooms, kind staff and super well located. It might not be modern and super updated but it works perfect. I really enjoyed my stay there and how convenient the location was to walk the city center around.

Stayed here during a geography competition that we had in Mexico, and all i can remember is that the food was lovely! they had an alfresco outdoor barbecue dinner for us and it was amazing the setting was beautiful with red flowers all around, all the meats were awesome (yay for mexico!). We used the pool as well and all was in order. The rooms are clean and well-maintained and we slept very well :) the staff were really attentive too, arranging all the facilities for us throughout during our competition. I cant remember the location and exactly where it was close to but suffice to say we walked to supermarkets nearby as well as foodcourts. it was quite safe!

We chose this hotel because the website showed that it had laundry room where we would be able to do a load of wash (this is about half-way through our 25 day trip in Mexico). On arrival, they told us that it was out of service. Looking, we found no signs that it even existed. Hotel was close enough to walk to a variety of restaurants. Clean and friendly.

Av. Colon : 498 Entre Paseo Merida YUC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Centro within a 5-minute walk of Casa Montes Molina Museum, Holiday Inn Merida Mexico is within a 15-minute stroll of U.S. Consulate Merida. This 213-room, 3-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. It's near the airport and also a short walk from Plaza de Toros de Merida and Anthropology and History Museum.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning with breakfast, served for a fee from 6:30 AM to noon.


All of Holiday Inn Merida Mexico's 213 rooms are air-conditioned and have an array of amenities, including furnished lanais, coffee makers, and free bottled water. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.

Property features

Guests staying at Holiday Inn Merida Mexico enjoy an outdoor pool, a health club, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 2 meeting rooms, a conference center, and a business center.

Room options

Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 368 reviews