My partner, my dog and I looked forward to our very first trip to Shenandoah National Park. We decided to "splurge" with a very nice rental. The house is large and very conveniently located. When we first entered, everything appeared to be clean. When we first opened the hot tub, there were several colonies of ants living under the cover and around the sides of the hot tub. We texted the owners and they did send someone the next day to thoroughly clean the hot tub. When we proceeded to the master bedroom, two more surprises awaited us. The first was the condition of the carpeting. At the very least, it could use cleaned (many stains), at the very best - it could be replaced. The second surprise was the black mold in the corners and up the sides of the master shower. We again texted the owner asking that someone come and clean it. They responded that their cleaners have stated that the mold could not be removed (not true). We asked again to have it cleaned, and we were told that the cleaner had come while we were out and that they stated that it would have to be taken care of at a later time. This was unacceptable. We purchased cleaning supplies and spent 45 minutes scrubbing the shower - we were able to remove almost all of the mold (it had been there a while). Texted the owner that the shower was now clean and we never received an acknowledgement or thanks for doing the work of their cleaners. The only "black mark" in an otherwise splendid trip.