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Sheraton Maui Resort & Spa

4.0 out of 5.0

Recent guest reviews

Room was ok, which for the price was less than I expected.

Black rock area hotels are great. Great hotel great place. I'd come back anytime.

I would definitely recommend this hotel. The property was beautiful and in the perfect location. The room was clean and the pillows were comfortable.

The staff of this hotel is what sets it apart. Yes the hotel is nicely designed and decorated, yes the location is absolutely beautiful, and yes the onsite restaurants are excellent, but the staff really make it one of the best hotels in Maui.

Outstanding hotel on a sandy beach, great pool and good food. pool side cafes, many paved walkways everywhere. Short walk to cafes and shopping. Easy rental of sporting equipment and awesome golf.

This was our first time to Maui we decided to stay here at the Sheraton in it was a great choice the hotel was great the staff is great the room was great and most of all the view was outstanding. I think if I had to find a complaint the only one I would have is that at first it's a little bit confusing to get from the lobby to our room which was pretty much the furthest away but had the best views it took three different elevators to get there. But overall I give this place 5 stars. The food was great also. Definitely made us Sheraton stayers for life.

We had a great time, the staff was awsome! We got a great room. Only complaint is that the beach was open to the public and was always packed! The pool was too. But we made it work. They have a free shuttle into Lahaina that saved us a ton of money and was very convenient!

The hotel accommodations were excellent, the beds were extremely comfortable, and even the mountain view was breathtaking, especially as the sun rose and set at night. A beach view would be just as good if not slightly better. The beach walk connects all the resorts on Ka'anapali, and at a half mile from the Whaler's Village shopping center (with the requisite ABC store), getting to this hot spot is a nice leisurely stroll. Joey's Kitchen provides a nice affordable breakfast, and is a much more economical option rather than the over-priced resort breakfast options. Only downside was the amount of small children that were a seemingly ever-present annoyance scurrying about everywhere. I guess it could be that we simply picked the wrong week to visit. Other than that, great overall experience.

Poop stains on outside of toilet. TV took several minutes to load each channel. Outdated room service menu, especially annoying when you spend some time picking what you want off the menu and are told that you have the wrong one. Had to wait several more minutes for a new menu to be delivered- which is not fun w a hungry 5yo.

Grounds are amazing! Pool is great and just steps from the beach. Hotel staff was great! Amazing vacation!

My wife and I just returned from our vacation at the Sheraton Maui. The hotel is well located in the Kaanapali resort area. We loved snorkeling at Black Rock and if you want to see the tropical fishes they are here. The pool was nice too just a little cold. The grounds are attractive and the resort is very comfortable. We also liked the shuttle to Lahaina. I would have appreciated a shuttle to the Kaanapali golf course. It is very close but not walkable with clubs and having to take a taxi is a ripoff. The main problem with the hotel is that the room we stayed in was very dated. The carpets were old and tearing and the room looked like it had not been remodeled in thirty years. The room was clean and the staff was excellent. We looked at a room at the Hyatt and it too looked very dated. So maybe this is true for all the hotels in the area. We love Maui and hope to return every year but next time we are going to Kapalua.

You cannot argue with the location of this hotel. Walk out to Black Rock beach and experience some of the better snorkeling in Maui. The hotel rooms are nothing special. They are typical hotel rooms you would find in a hotel in anywhere USA, but when you step out on the balcony you understand what you are paying for. The views are tremendous, hard to beat. The pool is nice with a lazy river to enjoy on an inner-tube. The restaurants are pricey so you are better off looking for other options off site. The Cliff Dive Bar has a decent happy hour from 3-5 but it would be nice if they had a restaurant that had entrees for less than $35. Overall, great location and the grounds feel like Hawaii, but smaller hotels up north in Napili Bay or south in Kihei might be better overall options.

Beautiful view of the ocean and neighboring islands room was a little outdated. Room had two full sized beds, would have preferred queen sized. Overall facilities were and staff were great! Our stay was great.

The checkin process was no fun at all, the lady in front desk was impatient didn't explain anything, not even where to park! and just said pay the resort fee. Also They don't check you in until 3PM and the checkout is 11am, most of the time when checkin is 3pm the checkout is 12pm, how long do they need to clean the empty rooms? anyhow we got in around 2pm and the room wasn't ready until 3pm The bar food was awful I couldn't even touch it, I ordered an Ahi tuna but the fish wasn't fresh and it had a weird odor to it .... yuck! And then there was black-rock caffe! the food is terrible and service is even worse! it took them 1.5 hours to brings us our food and I told the waiter from the get-go that I am very hungry and to bring my food as soon as it gets ready after waiting 1 hour and half it came the food, super dry fish and chicken! nothing was fresh and the fish was suppose to be the catch of the day! we should've gone somewhere else for food, beware if you want to order at black rock caffe on top of that, at the breakfast buffet they acted like having so many fruit bugs is normal and they rolled their eyes when we asked to change our drinks since there was a fly floating on it The rooms were okay, nothing special but clean... the location of the hotel is very good for snorkeling you just get a towel and then there is black rock beach with plenty of fish

We enjoyed our stay overall at the Sheraton Maui. We had a nice view of the garden and beach. We were just steps away from the beach, pool, restaurants and spa- all of which we used in the 4 days we were here. Snorkeling with the turtles at Black Rock is the closest from Sheraton, and the Sheraton has a large variety of classes. The restaurants are okay- I would recommend eating local fare instead (you'll save your money, experience, and time). The room we were given was fine(room 3202) , except we had an ant problem in the bathroom- they were coming through the electrical sockets. This wasn't too terrible of a problem except when we accidentally decided to throw away a can of soda in the bathroom. Also, this room was the first room closest to the elevator, and it could be heard through the walls constantly. Having the sounds of the waves was helpful to drown the sound out. When we checked in, the person at the front desk said that we were given two full beds instead of the reserved king bed. She said that we could check back the following day to see if we could get a king bed. We did, and this time, we were told that the hotel was at full capacity and we wouldn't be able to be moved. my boyfriend and I coped by pushing the two full beds together to make one big bed.

Amazing location, friendly & helpful staff. They didn't have any rooms with king sized beds when we checked in so we were given an upgrade to an ocean view room, which was perfect. The pool lounge chairs fill up early so it's best to get down there around 7am to grab a good spot.

The room we received was not what we booked, we eventually were upgraded to a much nicer room and given voucher for free breakfast.

That is one of the few good things about the hotel. The hotel is huge and they have one elevator. The walk to the room was very far, especially for 2 kids. Upon check in, we noticed there were little bugs crawling on all the hard surfaces. They looked like gnats but they didn't fly. I killed about 50/day and they just reappear. The beds are so hard. You can hear the springs when you sit on them. Perhaps they're over 8 and time to replace ;) my kids played on their bed during our down time. At one point they were hiding their new stuffed turtles in the duvet. I reached inside the duvet to get the turtles out, and noticed the down comforter had bloody stains on it. The same turtle got kicked under the bed, and when retrieving it we found the card holder for the previous guest with their name on it under there. The rooms simply aren't clean. We got a summary of charges a few days into our stay because I noticed a large hold placed on my credit card online ($650). We were charged $120 at a restaurant on site on a day where we were gone all day. Upon disputing this, they said we charged a meal to our room and no one else could've done this. It ended up being taken off, but I felt that they felt we were being dishonest, when in fact they were the ones trying to hide a charge on our bill! We had 4 people in our room, as noted when booking, and they only left us 3 towels and wash rags a day when they cleaned so we had to reuse. My daughter ended up with a staph infection.

Very good location right on the Kaanapali beach. Well maintained lawn and pool. Free hotel shuttle to Lahaina town for shopping and dining (fresh fish!).

Great location for many activities. The staff was very inviting and pleasant. I would stay here again next time.

2605 Kaanapali Pkwy Lahaina HI

Hotel highlights

  • Walking distance to Kaanapali Beach
  • Onsite dining
  • Spa
  • Nightclub

Located in Kaanapali, Sheraton Maui Resort & Spa is within a 10-minute stroll of sights such as Kaanapali Beach and Whalers Village. This 508-room, 4-star resort has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. It's on the beach and also a short walk from Black Rock and Whalers Village Museum.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

All of Sheraton Maui Resort & Spa's 508 rooms are air-conditioned and have an array of amenities, including lanais, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and 50-inch LCD TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other amenities include free newspapers, safes, and phones.


Property features

Sheraton Maui Resort & Spa features a full-service spa, a nightclub, and an outdoor pool. Parking is available for USD 20.00 per day (USD 30.00 per day for valet parking), and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and WiFi in public areas.

Room options

Deluxe Suite, 1 Bedroom, Ocean View

King 1 | Sleeps 4

Suite (OHANA)

Full 2 | Sleeps 5

Junior Suite

King 1 | Sleeps 5

Deluxe Room, Oceanfront (Bedding not guaranteed)

King 1 | Full 2 | Sleeps 4

Guest reviews for Sheraton Maui Resort & Spa

Everyone (17) Couples (450) Business (6) Family (150) Friends (24) Other (14)
4
Everyone

Room was ok, which for the price was less than I expected.

By , from California on Jul 13, 2017

4

great location

Everyone

Black rock area hotels are great. Great hotel great place. I'd come back anytime.

By on Jul 10, 2017

5

nice hotel

Everyone

I would definitely recommend this hotel. The property was beautiful and in the perfect location. The room was clean and the pillows were comfortable.

By , from CT on May 20, 2017

5

directly on one of the best beaches in maui

Everyone
Luau grounds Beach in front of hotel Black Rock snorkel area Secluded poolside

The staff of this hotel is what sets it apart. Yes the hotel is nicely designed and decorated, yes the location is absolutely beautiful, and yes the onsite restaurants are excellent, but the staff really make it one of the best hotels in Maui.

By , from Oregon on May 16, 2017

5

outstanding hotel on a sandy beach.

Everyone
our room view

Outstanding hotel on a sandy beach, great pool and good food. pool side cafes, many paved walkways everywhere. Short walk to cafes and shopping. Easy rental of sporting equipment and awesome golf.

By , from Tacoma, Wa on May 10, 2017

5

great place to stay

Everyone

This was our first time to Maui we decided to stay here at the Sheraton in it was a great choice the hotel was great the staff is great the room was great and most of all the view was outstanding. I think if I had to find a complaint the only one I would have is that at first it's a little bit confusing to get from the lobby to our room which was pretty much the furthest away but had the best views it took three different elevators to get there. But overall I give this place 5 stars. The food was great also. Definitely made us Sheraton stayers for life.

By on Apr 24, 2017

5

great time in maui

Everyone

We had a great time, the staff was awsome! We got a great room. Only complaint is that the beach was open to the public and was always packed! The pool was too. But we made it work. They have a free shuttle into Lahaina that saved us a ton of money and was very convenient!

By , from Azusa, Ca on Apr 22, 2017

4

great beach location in west maui

Everyone

The hotel accommodations were excellent, the beds were extremely comfortable, and even the mountain view was breathtaking, especially as the sun rose and set at night. A beach view would be just as good if not slightly better. The beach walk connects all the resorts on Ka'anapali, and at a half mile from the Whaler's Village shopping center (with the requisite ABC store), getting to this hot spot is a nice leisurely stroll. Joey's Kitchen provides a nice affordable breakfast, and is a much more economical option rather than the over-priced resort breakfast options. Only downside was the amount of small children that were a seemingly ever-present annoyance scurrying about everywhere. I guess it could be that we simply picked the wrong week to visit. Other than that, great overall experience.

By , from Cleveland, OH on Apr 10, 2017

3

little things matter

Everyone

Poop stains on outside of toilet. TV took several minutes to load each channel. Outdated room service menu, especially annoying when you spend some time picking what you want off the menu and are told that you have the wrong one. Had to wait several more minutes for a new menu to be delivered- which is not fun w a hungry 5yo.

By on Apr 8, 2017

5

excellent location!!

Everyone

Grounds are amazing! Pool is great and just steps from the beach. Hotel staff was great! Amazing vacation!

By , from Canada on Mar 19, 2017