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Grand Wailea, A Waldorf Astoria Resort

4.5 out of 5.0

Recent guest reviews

We were there on our honeymoon and had a wonderful experience.

We stayed at the hotel for 5 days. When we arrived the staff were very nice but you could tell that it was all scripted. We were told by the girl that gives everybody leis when you walk in the door "welcome to the hotel" every time we came back and we were already staying there . It was like she didn't know what else to say. Then when we got to the hotel room: it looked decently clean but then the following morning after we checked in there were roaches and bugs everywhere in the room. When we went downstairs to let them know what was going on (which I had pictures of), all they did was change rooms . I was never comped anything and no manager ever spoke to me or called me . In addition you can only valet park at the Hotel so be prepared to pay $30 a day for that in addition to the $30 resort fee that they charge nightly per room. They had a lot of choices of restaurants but be prepared to pay . The adult pool was a nice concept but it was not just an adult pool. Everybody used that area to take pictures and walk through so it was very disruptive and I could not enjoy my time there . I wouldn't stay there again.

From the minute we entered the hotel we felt like we were in Hawaii form the welcome we got and the Hawaiian necklaces! The rest of the stay was just as exciting and enjoyable as the beginning! So accommodating! I strongly recommend this hotel!

Beautiful hotel the pictures do it no justice. Friendly staff, tasty food, clean accommodations.

Room was okay, the view was nice. Was not a big fan of the mandatory valet parking fee.

Wonderful hotel with beautiful grounds. Only negative is you can hear your neighbors if you have a room with an adjoining door. Could clearly hear a phone conversation

Pool is located right next to the beach. Both the pool and beach are within a minutes walk from your room. Beach chairs and umbrella are included in your resort fee. Nice little cafe on the 4th floor for a quick breakfast or lunch.

Had a wonderful time at the grand wailea. Resort was beautiful and amenities was great! Only problem was due to recent renovation at the room we stayed at, the room was really dusty so I had to call house keeping to come and clean up the room while we went to the pool

Pools are awful, dirty, slides broken. Service was horrendous. No seats available and staff will not help. Definitely not worth the money. We'll be staying at the Four Seasons Maui next time!

We stayed as a family of six and were very well taken care of. Daisy at the front desk was AMAZING! She asked if we were celebrations any special events and after sharing with her an anniversary and first time for my mother in law, she accommodated us with an early check in, upgraded room, and surprise wine and cheese plate. After traveling for 14 hours this made our day! The Cafe Kula was awesome...pancakes amazing, coffee selection, etc. Beach access was fabulous too and all the staff super courteous and helpful.

Was looking for a peaceful few days and instead felt like we were in a carnival. Pools are nice but super crowded - long lines for everything from pool towels to valet, to checkout. Beach access is ok - not that great either. Have stayed at better places that charge a lot less.

Overall was a great experience. The valet and rest of the hotel staff was very helpful and friendly. Great views from our room. On the down side, the pillows were Saggy and floppy. The area outside the bathroom with hard told was very slippery. We both almost slipped. The beach and cabana staff was not as helpful as the rest of the staff on the resort.

great place to stay. good reasonable places to eat around there. a lot of construction going on around the pool area. kind of chase us out to other places those day with the jack hammering . parkin your was a bit of a surprise. 30 a day but we metion there was no place to park and complain alittle about the construction and the wavied the bill. so watch your bill, overall weather location nice room caint beat that beach there.

It Is Sad To See Such A Great Property, The Grand Wailea, Decline As Dramatically As This Hotel/Spa Has. Major Renovations Were In Progress At The Spa and Room Areas and We Received No Notice, Prior To Booking Our Hotel Rooms -- Vacation. Very Disappointing. On A Positive Note, The Staff At The Pool Bar, Bistro Molokini, Were Terrific and Provided Outstanding Service and Advice! April, Kelly, Stephani, Shane, Linda and Dave Were ALL GREAT! The Grand Wailea Should Clone Them -- Since They Were The Best Part Of The Hotel Stay! I Hope The New Management Team Does A Major Renovation Of The Hotel Property and Improves Customer Service In The Other Areas Of The Hotel/Spa!

The hotel is situated in a great part of Maui. I read the reviews and lucky for me I rented a vehicle which is quite necessary to move around town (getting my rental car when we arrived to Maui was like being at Disneyland, the line was super long, there was no AC in the building and it was extremely hot and humid so prepare yourself and your kids for an uncomfortable 1+ hrs just to get your rental car and make sure you have rental reservations otherwise you will not get a car) . Most locations are a bit far away due to the fact that there's mainly one road that takes you around the entire island. The hotel is awesome for kids and they have a great waterslide system that's quite cool. There's a 30 dollar daily valet charge and also a 25.00 resort fee plus taxes.. The food in the hotel and most of the restaurants recommended by the hotel and even Yelp where quite a disappointment and extremely overpriced (make sure you call the hotel ahead and make dinner reservations and specially Luau reservations because they sell out, it's worth paying the little extra for the front seats at the Luau). Stop by safeway supermarket on your way to the hotel or while after you get situated and get snacks and some food and beer or wine if you don't want to pay 20.00 for a mediocre burger and 50 for an subpar steak dinner. The funny thing is the my best meal was at Outback Steak house right before leaving lol. I can tell you that this trip was great only to say I went to Hawaii but will never come back. There's many many other great beach destinations for a fraction of the entire cost of the trip.

We went there on our honeymoon. We had a phenomeal stay but some things lacked a bit. We arrived at the hotel after a 12 hr flight so we were super tired. The manager (I wish I remembered his name) was very kind. If you stay on I don't remember the name of the wing you get free breakfast and they also have appetizers and drinks every night from 4-6pm and they are delicious!!! We would definitely love to return one day!

The staff and grounds were top notch. Swimming pools included a water slide that went thru multiple pools down Lava Mt. but a surprising lack of shade unless you want to rent a cabana for $350/day. Hamburgers are $19.00, but very good.Great endless walking path by the ocean with sandy beaches.

Resort was amazing the view, location, staff Was excellent. This was a great getaway with my wife. Once in a lifetime Vacation.

We had a fabulous time. The hotel was awesome and the staff were very friendly and helpful. We really enjoyed the water slides too.

Lovely hotel- met my expectations. Perfect for a honeymoon.

3850 Wailea Alanui Drive Wailea HI

Hotel highlights

  • Onsite dining
  • Spa
  • 9 outdoor pools
  • 24-hour fitness center

Grand Wailea, A Waldorf Astoria Resort places you within a short walk of Shops at Wailea and within a mile (2 km) of Wailea Blue Golf Course. This 780 -room, 4.5-star resort welcomes business and leisure travelers with 9 outdoor pools, a full-service spa, and 6 restaurants. On the beach, the resort is also close to Wailea Beach and Ulua Beach.


Dining

Enjoy the ocean views at Bistro Molokini, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

Grand Wailea, A Waldorf Astoria Resort's 780 rooms are air-conditioned and provide furnished lanais, minibars, and coffee makers. Guests can expect to find WiFi and 37-inch LED TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Video-game consoles, ceiling fans, and safes are other standard amenities.


Property features

Guests of Grand Wailea, A Waldorf Astoria Resort have access to a full-service spa, 9 outdoor pools, and a children's pool. Valet parking is offered for USD 30 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Room, 2 Queen Beds, Terrace, View

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

King 1 | Sleeps 4

Room, 2 Queen Beds, Non Smoking, Garden View

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, Ocean View

King 1 | Sleeps 4

Guest reviews for Grand Wailea

Everyone (10) Couples (39) Business (1) Family (17) Friends (2)
5
Everyone

We were there on our honeymoon and had a wonderful experience.

By on Apr 24, 2017

2

not a good resort

Everyone

We stayed at the hotel for 5 days. When we arrived the staff were very nice but you could tell that it was all scripted. We were told by the girl that gives everybody leis when you walk in the door "welcome to the hotel" every time we came back and we were already staying there . It was like she didn't know what else to say. Then when we got to the hotel room: it looked decently clean but then the following morning after we checked in there were roaches and bugs everywhere in the room. When we went downstairs to let them know what was going on (which I had pictures of), all they did was change rooms . I was never comped anything and no manager ever spoke to me or called me . In addition you can only valet park at the Hotel so be prepared to pay $30 a day for that in addition to the $30 resort fee that they charge nightly per room. They had a lot of choices of restaurants but be prepared to pay . The adult pool was a nice concept but it was not just an adult pool. Everybody used that area to take pictures and walk through so it was very disruptive and I could not enjoy my time there . I wouldn't stay there again.

By on Mar 31, 2017

5

best experience ever!

Everyone

From the minute we entered the hotel we felt like we were in Hawaii form the welcome we got and the Hawaiian necklaces! The rest of the stay was just as exciting and enjoyable as the beginning! So accommodating! I strongly recommend this hotel!

By , from New York on Feb 9, 2017

5

excellent hotel! everything you could want

Everyone

Beautiful hotel the pictures do it no justice. Friendly staff, tasty food, clean accommodations.

By on Jan 27, 2017

3
Families

Room was okay, the view was nice. Was not a big fan of the mandatory valet parking fee.

By on Nov 29, 2016

5

great hotel

Everyone

Wonderful hotel with beautiful grounds. Only negative is you can hear your neighbors if you have a room with an adjoining door. Could clearly hear a phone conversation

By , from denver on Nov 19, 2016

5

great stay

Everyone

Pool is located right next to the beach. Both the pool and beach are within a minutes walk from your room. Beach chairs and umbrella are included in your resort fee. Nice little cafe on the 4th floor for a quick breakfast or lunch.

By , from Charlotte on Sep 12, 2016

5

very nice hotel with great amenities for the kids

Everyone

Had a wonderful time at the grand wailea. Resort was beautiful and amenities was great! Only problem was due to recent renovation at the room we stayed at, the room was really dusty so I had to call house keeping to come and clean up the room while we went to the pool

By , from honolulu hawaii on Aug 5, 2016

2

never again

Everyone

Pools are awful, dirty, slides broken. Service was horrendous. No seats available and staff will not help. Definitely not worth the money. We'll be staying at the Four Seasons Maui next time!

By on Jul 15, 2016

5

huge hotel with great friendly staff!

Everyone

We stayed as a family of six and were very well taken care of. Daisy at the front desk was AMAZING! She asked if we were celebrations any special events and after sharing with her an anniversary and first time for my mother in law, she accommodated us with an early check in, upgraded room, and surprise wine and cheese plate. After traveling for 14 hours this made our day! The Cafe Kula was awesome...pancakes amazing, coffee selection, etc. Beach access was fabulous too and all the staff super courteous and helpful.

By , from Boston, MA on Jul 6, 2016