The room was filthy! I had 1 towel and no tissues!! I was charged for a room on the ground floor when i couldn't walk up steps.
Was given a room that wasn't ready for guests linens on the floor next room smelled like a dirty ash tray. Draws in night stand has used food containers as well as the refrigerator sticky substance on the headboard floor wasn't cleaned
We were greeted by a friendly lady named Alice that was very helpful and answered our questions since we were passing through and knew nothing about the area. The food was great for breakfast and the lounge upstairs was a fun time.
Clean room, quick check in and at a great rate. Would recommend.
I have stayed at this hotel multiple times and never had an issue. This time, however, the service from staff in the restaurant was terrible. They have a fantastic breakfast buffet but I didn’t get the chance to eat due to poor service. I waited for well over 15 minutes to be seated and was observed by the staff waiting and was never approached. As I was waiting a line was forming and not once did a staff member come and talk to anyone. There were also multiple complaints from people who had been seated that the wait staff never returned to their table after the initial time.
The Hotel staff is very friendly and accommodating. The room was clean and the bed was very comfortable. The room decor is not fancy, but it was ok; it was clean. We only stayed one night and the policy is for housekeeping to replace towels every few days unless the guests requests it. So there's is that one thing to know. The exercise room contains the basics, and the pool was closed due to being out of season. The breakfast buffet is included with the stay included with a made to order omelettes and belgium waffles. That belgium waffle was one of the best I ever had. The room also includes a mini refrigerator, hair dryer and coffee pot.
We attempted to check in about 7pm... The staff had given us a key to a room that had ALREADY BEEN ASSIGNED! There were only a few people staying because it was Christmas day, but he still gave us a room that was occupied! When we went down to report that the key didn't work... all the desk clerk did was laugh and give us another room... no apology no reason... very UNprofessional
Was a great deal and trip nice room good food like the bar awesome place for the money nnsnjdjejdjdieijfjwkajdjrjfjk d kkfjdkkfjrj ed i
It felt like a I was in a bad part of town. I had to place my wing arm chair in front of the entry door under the handle just in case someone tried to come in. The place was completely run down, the coils from the bed were poking my back and was unable to sleep well.
We had trouble immediately with the AC. They came and replaced the unit with a repaired unit, but it didn't function either. They did move us to another room and it cooled down after about an hour. It's an older motel, with access from outside. Some cigarette burns on flooring, but otherwise clean. Beds were great and the breakfast served at table was very good. You had to pay extra for the full buffet, however.
Have stayed there on numerous occasions and never had a bad experience. Staff friendly and accomodating. The weekend buffet is well worth it as there is a great selection, especially my favorite, omelettes made to order.
In town for a local race and got to the hotel at sunset. The clerks were very nice but seemed confused at check-in and wanted to charge me for the stay, the hotel was already paid for once booked [...]. The room needed a face lift, the appearance and smell made it apparent and the A/C was loud. The room had no refrigerator, which was a disappointment. The hotel had a fancy restaurant but only two breakfast tickets were given so we had to pay for the remaining balance ($13.00). During check-out the clerks were going to charge my account, again, that required me to explain the whole scenario all over again. I'm scheduled to attend another race in this area and this will not be where my family and I will stay again.
Everything was wonderful.
The Dutch Inn was extremely clean and comfortable. The staff was friendly and the breakfast buffet was awesome! I will defiantly stay there again. It exceeded my expectations.
Located 2.9 mi (4.7 km) from Martinsville-Henry County Visitor Center, Quality Inn Dutch Inn is within a 10-minute drive of other popular attractions like Virginia Museum of Natural History. This 146-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's connected to the convention center in central Collinsville and also close to Memorial Hospital of Martinsville and Piedmont Arts.
Free cooked-to-order breakfast is included with your stay and awaits you each morning from 6 AM to 11 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service.
All 146 individually furnished rooms provide refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.
At Quality Inn Dutch Inn, guests enjoy features like a nightclub, a fitness center, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
The room was filthy! I had 1 towel and no tissues!! I was charged for a room on the ground floor when i couldn't walk up steps.
Was given a room that wasn't ready for guests linens on the floor next room smelled like a dirty ash tray. Draws in night stand has used food containers as well as the refrigerator sticky substance on the headboard floor wasn't cleaned
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We were greeted by a friendly lady named Alice that was very helpful and answered our questions since we were passing through and knew nothing about the area. The food was great for breakfast and the lounge upstairs was a fun time.
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Clean room, quick check in and at a great rate. Would recommend.
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
I have stayed at this hotel multiple times and never had an issue. This time, however, the service from staff in the restaurant was terrible. They have a fantastic breakfast buffet but I didn’t get the chance to eat due to poor service. I waited for well over 15 minutes to be seated and was observed by the staff waiting and was never approached. As I was waiting a line was forming and not once did a staff member come and talk to anyone. There were also multiple complaints from people who had been seated that the wait staff never returned to their table after the initial time.
Thank you for your review of your recent stay. Our sincere apologizes for the way you were treated by our restaurant staff. We have addressed the matter with our staff to ensure any incidents like this are handled differently. Thank you again for your feedback and we hope you come stay with us again in the future
The Hotel staff is very friendly and accommodating. The room was clean and the bed was very comfortable. The room decor is not fancy, but it was ok; it was clean. We only stayed one night and the policy is for housekeeping to replace towels every few days unless the guests requests it. So there's is that one thing to know. The exercise room contains the basics, and the pool was closed due to being out of season. The breakfast buffet is included with the stay included with a made to order omelettes and belgium waffles. That belgium waffle was one of the best I ever had. The room also includes a mini refrigerator, hair dryer and coffee pot.
Thank you for reviewing your recent stay with us . We are glad you enjoyed your stay with us, and we look forward to having you come back again.
We attempted to check in about 7pm... The staff had given us a key to a room that had ALREADY BEEN ASSIGNED! There were only a few people staying because it was Christmas day, but he still gave us a room that was occupied! When we went down to report that the key didn't work... all the desk clerk did was laugh and give us another room... no apology no reason... very UNprofessional
Was a great deal and trip nice room good food like the bar awesome place for the money nnsnjdjejdjdieijfjwkajdjrjfjk d kkfjdkkfjrj ed i
It felt like a I was in a bad part of town. I had to place my wing arm chair in front of the entry door under the handle just in case someone tried to come in. The place was completely run down, the coils from the bed were poking my back and was unable to sleep well.
We had trouble immediately with the AC. They came and replaced the unit with a repaired unit, but it didn't function either. They did move us to another room and it cooled down after about an hour. It's an older motel, with access from outside. Some cigarette burns on flooring, but otherwise clean. Beds were great and the breakfast served at table was very good. You had to pay extra for the full buffet, however.
Our sincere apologies for the your disappointment during your recent stay. We value all input from our guest so we can better serve you on your next trip.