Isla Bella is a beautiful property with large, waterfront rooms. The grounds and pools are beautiful and it is easy to spend the day by the pool or walking around. I did have some issues during my recent trip that I think other guests should be aware of: - The rooms are VERY loud. If you check-in and the front desk lady tells you that you will be staying by all the action, please ask to switch rooms. We didn't and were kept up many nights with people at the bar and playing games until the early morning. The glass doors offer no soundproofing. Not what I would expect for the amount I paid. - The staff gives more attention to groups who are visiting. We were checking in and got stuck checking-in at the same time as a company group. We were offered some free items which we thought we were getting because we mentioned when making the reservation that we were in town celebrating a big birthday (which they never acknowledged during our entire stay), but when the staff realized we were on our own they were rude to us and took back the free items - not what I would expect from a 4 star hotel. - PLEASE check your bill at the end of the trip. There was $250 extra charged to our room. I always look things over and was luckily to able to catch the erroneous charges and get a refund but I imagine people don't, and the resort will gladly accept the extra $$$. - Note that parking is not included. Overall I think Isla Bella has potential but has things to iron out to be a true 4star hotel.
Wonderful stay!!
This was our second stay. It is a beautiful property. Our room didn’t appear to be cleaned very well. The entry carpet needs shampooing. Chair cushion had stains. Upon returning to our room from the pool. We found Housekeeping left our door open and was no where to be found , She returned 5 minutes later. I wasn’t thrilled with that. My steak was delicious although the mashed potato chunks were under cooked. My dessert the pineapple upside down cake was amazing until I reached a uncooked middle. Server didn’t seem to care. All & all a great place. I expect attention to detail & professional staff for this price point.
Beautiful property and great staff!!
We did a family girls trip at this property and it was extremely beautiful, quiet, clean, and nice relaxing. You hardly feel like you’re even in the US anymore. I would definitely come back!
Love the resort! Very top notch. Would stay again.
Truly loved this resort from start to finish! Would go back again in a heartbeat
The property was probably the best property on the Keys. It felt very exclusive and safe. My only concerns were 3 very small but frustrating items: 1. No microwave in the room 2. 5 pools but 4 of them would get locked up at about 7pm 3. No beach really. July - tiny beach area was full of smelly seaweed and very slimy past the seaweed - couldn't walk in the water.
The shallow water at the property's beach needed to be cleaned up - racked for seaweed. It was overgrown and brown all 4 days we were there. No ladies would enter water. One evening at the restaurant for dinner, we assumed open seating as there were no reserved placards on tables, nor staff member to seat us. Experienced a needless awkward situation as we were "told" that the table was reserved and to move by an crass wait staff member. This resort should place families with small children in one area, and couples in another for a more restful, quiet experience you are paying for at this high end resort. Either that, or place "quiet" signs in the family rooms for the parents to adhere to and control their children. Last point - we were there 4 days and the room was cleaned only once. Had to call/text for clean towels...really? The topper was one evening at 8:30 pm the cleaning service was vacuuming the carpeted floor above us. Unbelievable. That's motel standard. Poorly managed.
Great resort spot! Plenty to do on site plus oceanfront room and beach access. Great staff, excellent customer service. Rooms are pretty techs, with usb charging and mirror screen/casting options. Food/beverage credit of $45. Safe and quiet...definitely coming back.
This place is AMAZING! They have great customer service. Keep in mind that there are some fees you’ll have to pay like parking.. etc... you MUST GET THE FIRST FLOOR! call in advance and ask for it and they’ll accommodate you. I had such a great experience. I already recommended my family to stay there for a couple nights. Also, the restaurants there are a little pricey so keep that in mind. When the lights go on at night time it is sooo beautiful!
This was the most beautiful resort we have ever stayed at. The pictures and website don’t even do it justice. We were actually sad we mad so many plans off site of the resort cause it was so good we didn’t even want to leave. You have to stay here!! The atmosphere is incredible. Like no paradise I’ve ever seen.
Hotel double charged me for my entire stay and gave me no receipt
Very Clean, Very new and well appointed. Friendly quick service and prime views.
excellent service
Isla Bella Beach Resort & Spa places you next to Vaca Key and within a few miles (5 km) of other popular attractions like Seven Mile Bridge. This 199-room, 4.5-star hotel has 5 outdoor pools along with a full-service spa and a restaurant.
Enjoy a bite to eat at II Postino, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect to find flat-screen TVs with cable channels and Netflix. Beds sport premium bedding and bathrooms offer designer toiletries and bathrobes. Balconies or patios, sitting areas, and coffee makers are other standard amenities. Weekly housekeeping is available.
Guests staying at Isla Bella Beach Resort & Spa enjoy features like a full-service spa, 5 outdoor pools, and spa treatment rooms. Valet parking is offered for USD 50 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Other amenities at this beach hotel include a meeting room, free newspapers, and a terrace.
Isla Bella is a beautiful property with large, waterfront rooms. The grounds and pools are beautiful and it is easy to spend the day by the pool or walking around. I did have some issues during my recent trip that I think other guests should be aware of: - The rooms are VERY loud. If you check-in and the front desk lady tells you that you will be staying by all the action, please ask to switch rooms. We didn't and were kept up many nights with people at the bar and playing games until the early morning. The glass doors offer no soundproofing. Not what I would expect for the amount I paid. - The staff gives more attention to groups who are visiting. We were checking in and got stuck checking-in at the same time as a company group. We were offered some free items which we thought we were getting because we mentioned when making the reservation that we were in town celebrating a big birthday (which they never acknowledged during our entire stay), but when the staff realized we were on our own they were rude to us and took back the free items - not what I would expect from a 4 star hotel. - PLEASE check your bill at the end of the trip. There was $250 extra charged to our room. I always look things over and was luckily to able to catch the erroneous charges and get a refund but I imagine people don't, and the resort will gladly accept the extra $$$. - Note that parking is not included. Overall I think Isla Bella has potential but has things to iron out to be a true 4star hotel.
Wonderful stay!!
Thank you so much! We are glad that you enjoyed your stay!
This was our second stay. It is a beautiful property. Our room didn’t appear to be cleaned very well. The entry carpet needs shampooing. Chair cushion had stains. Upon returning to our room from the pool. We found Housekeeping left our door open and was no where to be found , She returned 5 minutes later. I wasn’t thrilled with that. My steak was delicious although the mashed potato chunks were under cooked. My dessert the pineapple upside down cake was amazing until I reached a uncooked middle. Server didn’t seem to care. All & all a great place. I expect attention to detail & professional staff for this price point.
Thank you for your feedback. I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.
Beautiful property and great staff!!
Thank you for taking the time to share your experience about our resort. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.
We did a family girls trip at this property and it was extremely beautiful, quiet, clean, and nice relaxing. You hardly feel like you’re even in the US anymore. I would definitely come back!
Thank you for choosing to stay with us and for the kind words. Look forward to your return visit.
Love the resort! Very top notch. Would stay again.
On behalf of all our team members, thank you for choosing Isla Bella Beach Resort. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay. Thank you again for your kind words and we look forward to welcoming you back soon.
Truly loved this resort from start to finish! Would go back again in a heartbeat
Thank you for staying with us.
Good Afternoon Julie,I sent you an email, in hopes to find the best time to discuss your concerns. I am disappointed to hear that our staff did not do their best I'm making you feel welcome as special as they should have. I assure you that this will be addressed. I do still look forward to hearing back from you we can discuss further. It is my goal to make sure you feel, and know, you are a valued guest of Isla Bella!