I was surprised upon arriving to find that there was a renter living in the basement. I’m sure that was my fault for not reading everything carefully, but it was not fun feeling like we had to be quiet and someone could pop up from the basement at any point. When booking, we were bummed to HAVE to purchase insurance. We went for it, opting out of the other option which was an insanely high refundable deposit. Nothing of note happened during our stay. Everything worked well and we enjoyed our time. Then, a couple days later, I received an e-mail saying Kathy had filed an insurance claim for 900 claiming there was sewage backup after our visit. I was really annoyed imagining if we had chosen to go for the refundable option and had to pay for a plumbing issue we had no part in.