Club Palma Bay Resort3.0 out of 5.0
Recent guest reviews
Lovely complex, very friendly staff, excellent food and drink, good daytime fun with the entertainment staff. Clean accommodation with maid service, fresh towels everyday. Its only a 10 minute walk from Arenals gorgeous white sandy seafront.
I have been using club palma bay for 8 yrs 2/3 time a year great value family holiday and long weekends with friends, very clean I can honestly say I have never had a bad holiday , lovely beach in walking distance , Patrick the hotel manage very helpful nothing to much trouble , looking to rebook for August 2018 all staff are very friendly and it’s nice to see same staff welcoming us on each stay :) thank you to Patrick and all the staff :)
Was the worst place we have ever stayed..never again!! Poor food poor drinks...disgusting room mould on walls..staff unhelpful cocktails out of tap..pool freezing..save ur hard earned money go else ware
Good location but up a slight hill, very large complex, 5 pools, childrens play area. entertainment for all the family during the day with entertainment at night. We were there for 8 nights from 7th october and this was full to capacity. dont go on economy basis unless you dont mind staying in very small spaces with no balconys and walking distance from main complex. Food is average and same each day done a different way. Breakfast and snack bars are great as plenty of choice, and snack bar has burgers & hotdogs etc for when you are bored of restaurant menu. Would still say all inclusive here is still good value for money.
Enjoyable hotel resort with great food served in their restaurants, comfortable and clean rooms with balconies. Only negative was the quite expensive Wi-Fi. Also the beach was a little bit too far but everything else was perfect, would recommend.
The resort is really big, was very busy and clean but the room is very small and smells very bad I think from the shower drain... is very close to the beach and local shops! In the end you get what you pay...
stayed here for 4 nights in october. when we arrived at 1.30am we were checked in quickly by a helpful guy on reception. we went to our room which was in the gobi building and i have to say although it was clean a shoebox is bigger, no room to move except walk round bed . hubby went back to reception and requested room change which we were able to get but cost another 80 euro. The hotel itself was fine and all the staff lovely. with it being end of season the hotel literally closed down around us, pool bar closed down and pools were closed and sunbeds removed although the weather still fine and still guests at hotel. Food was ok we never went hungry. Although we did have a pleasant stay i dont think i would return to this hotel as i found the area it was in very run down and i didnt feel overly safe.
Stayed for one week in sept what a horrible place full of drunks shouting screaming. Vomiting in public places gangs of young men /women staying. More like party hotel not recommended for families stayed in Rio block away from hotel what a dump complained was told nothing better unless we paid more food ate for 3 days there was very poor quality cold tasteless powdered scrambled egg in morning making me feel sick just thinking about the food we had to eat out from then on I would not recommend this place to anyone I cannot think why it has got some good feedbacks we have been taking holidays abroad for over 30 years and this hotel has got to be the Pitts. Improvements I can only recommend raising it to the ground
Staff nice and helpful, easy to communicate as they all speak English. Food ok, not a lot of meat choices though, but great for vegetarians I guess. Facilities poor, mini golf literally MINI, old fashioned tennis court, pool table, 4 swimming pools but only 2 opened (end of October, beautiful weather 25 degrees). Entertainment - have not seen any. We stayed at Rio Bay building - it was like a maze, very confusing narrow corridors. Room basic, ok, clean, with balcony facing the street. We did not feel safe there - our building was on the other side of the road and main reception (the only reception in whole complex). The entrance to our building was always opened, literally anyone could get in. Palma Bay Resort looks inviting on the map and photos, but this is very much misleading. In reality it doesn't present itself well.
I stayed at the Palma Bay Club resort from 9th - 19th September 2017. I read on trip advisor that there were 5 accommodation blocks in the hotel of varying standards. The most popular accommodation appeared to be the Copacabana & Havana buildings so I requested one of these in my booking notes. I did not get a room in the Copacabana or Havana buildings. On arrival late at the hotel, I was issued with keys to the Rio block. It was late at night when I finally found my room, and it was not a pleasant surprise. You had to leave the main hotel complex and cross a road to get to the Rio block. Imagine a 1960's grey communist block prison, looking like it was built from breeze blocks and then painted grey. Quite literally the worst room and block I have ever stayed in. No balcony even though my booking included one and a shower with a square drip tray less than a meter square with a 3/4 length shower curtain so the water dripped all over the bathroom. The next morning I went to reception and asked for a new room, I managed to change rooms on the second day. I ended up in one of the villas - this was the complete opposite to the Rio block - a new and well-appointed room, with a great bathroom and shower and comfortable living space inside the main complex and the balcony I had paid for! This room was great – there are maybe 10 villas; they are essentially just hotel rooms but clearly the newer ones in the hotel. The hotel is only advertised as a 3 star and therefore it's not fair to compare it to other better quality hotels in the area. At the end of the day you get what you pay for and this hotel was the only one in the area that had availability for the dates and duration I wanted. I knew this was not going to be 5* luxury. There were positives, the staff at reception, bar staff and cleaners were all very helpful and friendly in my experience and the hotel had a number of pools and restaurants. The food largely was pretty good, buffet style service the rice/ paella dishes were especially good in the Copacabana restaurant. The area was typically clean and tidy. My major complaint remains that for the same price you can experience such a huge diversity in the quality of your accommodation. This has to be addressed by the hotel and tour companies as to spend a week or more in the Rio block would lead you to consider hurling yourself out of the window onto the non-existent balcony. Another point worth mentioning is that the bars only serve “all inclusive” drinks till 11pm, after which, you have to pay extra for any drinks. I’m sure it’s mentioned in the booking system somewhere but not clearly highlighted so this was a surprise. Food – Pretty good Accommodation – Alarmingly varying in standard Location – Pretty close to the beach and central on the promenade. MP – 25/10/17.
- Onsite dining
- 4 outdoor pools
- 24-hour fitness center
- Free children's club
Located in El Arenal, Club Palma Bay Resort is within a mile (2 km) of sights such as Port of El Arenal and Aqualand. This 550-room, 3-star hotel welcomes guests with 4 outdoor pools, 4 restaurants, and a 24-hour fitness center. Near the airport, the hotel is also close to La Porciuncula Church and Forestal park.
There are multiple options for onsite dining with 4 restaurants, including Rte. Oriental en verano, which specializes in Asian cuisine. For your convenience, a buffet breakfast is served each morning for a fee.
All 550 air-conditioned rooms feature balconies, safes, and phones. TVs come with digital channels, and guests can stay connected with WiFi. Desks and free toiletries are other standard amenities.
Guests of Club Palma Bay Resort enjoy 4 outdoor pools, a children's pool, and a 24-hour fitness center. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this family-friendly hotel include a sauna, an outdoor tennis court, and WiFi in public areas.
Reviews from Trip Advisor
51% of guests recommend this hotelTotal of 2994 reviews