TRYP Madrid Getafe Los Angeles Hotel4.0 out of 5.0
Recent guest reviews
I did not receive a particularly warm welcome and no recognition for being a Melia Rewards member. I was told the pedestrian underpass from the hotel is "officially" closed, so you can only arrive by car, taxi or tour bus - no other option! Tryp Los Angeles Getafe is like a motor lodge with banks of rooms in geometric style, each having their own car port below the room. From the Getafe Centre train station the taxi was Eur10. In the Cepsa Gas station adjacent to the hotel there is a small 24hr Carrefour Express with a good and reasonably priced selection of supermarket items. There was no wifi in the room on arrival day and departure day, which I was told was the fault of the telephone company however wifi access was available in the public areas (odd!). The pool which is prominently displayed on the hotels website was unaccessible behind a locked gate with extensive fauna - it was closed along with the tennis court. My room had the dubious pleasure of both semi working air-conditioning and slowly draining plumbing.. and still the uncomfortable beds - I got 3 for a solo guest!. Cleanliness was not a strong feature of my room as dust could be found around the room and the bathroom. I did eat dinner in the Oasis Cafeteria and the service and food were good but with few customers. I had selected a rate with breakfast, which I felt was below basic! No fruit, no eggs, no choice of pastries. The "warm" items.. sausage, Spanish omelette and bacon were all there was of the "cooked" breakfast. The orange juice and milk had run out.. which caused looks of consternation when I mentioned the same. Other Tryp hotel breakfasts have been spectacular but that is not to be found at this location. Needless to say I was not asked "How was everything" when I left - I wonder why!. So I need to tick this hotel OFF my list of "places for a return visit".
Ok... firstly, this hotel is not anywhere near as shown on the tripadvisor map... this needs updated ASAP. secondly, this hotel is really hard to find, in fact, I had to use 4 different sat nav/maps and ask 2 locals including a policeman... apart from the above... it's like a strange kind of gated holiday camp. I actually really liked the room, with space for your vehicle right below you, the room (or apartment I guess?) was large and pretty clean, with a nice big bathroom and shower. the bed was large.... not really that comfy but large enough. that's about all the positive things I can say. there is a pool, I went there but it was guarded by a very odd looking person with tiny trunks on... pretending to brush the pavement... I slowly backed out of there, maintaining eye contact. apparently there is a restaurant and bar... they were never opened during my visit at anytime of the day. the WIFI is rubbish.... it works very rarely. and the worst thing while here, I was next to some dog home which had their dogs (at least 3 of the most) barking constantly well after midnight. both myself and at least 1 other person had to complain about this. granted the hotel did try to sort it, but it was only quiet for an hour or so. that, added with my strange air con that would start with a loud click, run for 15 seconds then switch off with another loud click and my bed that just wasn't comfortable.... I really did not enjoy my stay here. I'm a long term customer of the tryp hotels and their group, and like that they try different things, but this is a massive miss for me, a lot of work needed to improve.
The hotel was clean and the staff were friendly. The food was between poor and very bad. It is rated as a four star hotel but the rooms are two to three star. The rooms are small and the furniture looked second hand, not just old, no two bits of furniture was the same. The location is next to a motorway which can only be crossed via a hole in the ground. It is too far from the centre of Madrid. The wifi is poor.
Our family of four (2 teens) spent 2 nights while touring Madrid. Easy drive into city. David (front desk) was extremely informative about major attractions in Madrid. Only criticism is that AC was not strong.
This is really a motel. Rooms are good with plenty of space and large beds. Some are a fair walk from reception. We stayed a week visiting Madrid and surroundings. Unfortunately the wifi did not work for anyone in our party. The door keys failed repeatedly as they are old fashioned magnetic swipe cards. We were not allowed to use the restaurant, and the cafeteria served cold scrambled eggs and streaky bacon for breakfast. The hot food was just warm, and so was the cold meats. Food hygiene was a concern. Toaster and hot water did not work. One evening the orange juice and coffee machine were "broken" but worked in the morning, so you had to buy from the bar. Not the worst hotel, and a bit of effort and investment would make it a good one.
The main reason for choosing this hotel is because it is near to the Warner Theme Park. And it is well-suited for this. Conveniently located, large - and free to use - individual parking lots, room service until late, decent spaghetti. Employees at front desk are nice. It is good for what it is for.
Reception staff and breakfast staff were very friendly and polite, however the bar staff were abrupt and quite rude. We were pleased with the room and the cleanliness was excellent. The one thing that lets this down is the lack of information about the hotel, it's amenties, food times and tourist/location information. Also the pool closed on the day we arrived which was annoying as I was working in Parla and my husband had hoped to relax at the hotel pool, before collecting me at 6pm. It was very quiet and the hotel seemed empty, which I thought was strange as it was only mid September. I would recommend the hotel but it's located in an industrial area so unless you are wiling to travel to find restaurants etc, then the location can be remote.
It took us awhile to find the location, which was right off the highway but hard to get to. The check in was quick and easy and the best part was that we could park our car right under our hotel room. The room is upstairs from the carpark and although it looked large in the photos we saw posted by other reviewers the room was small for our family of 4 (2 adults/2 kids). There was one large king size bed and one bunk bed but the living area is so small it wasn't easy for us to move around. We decided to walk around the property and although its large, the place was deserted and was a bit creepy. The pool was closed (although we booked it primarily for this). The restaurant had decent food, but was very expensive. We ended up spending only one night at the hotel and checked out since we were supposed to stay there for 7 nights. It's far from the city and there's no where to walk to or go unless you leave the property and drive to the nearby mall. It's not kid-friendly and so we chose to leave..
We used this hotel as an overnight stop on our way to Galicia. It is an attractive hotel, set in nice grounds with each room having its own car port below the upstairs accomodation. Reception staff were helpful although confused in as much as they said we had to pay for our meals in the cafeteria or restaurant, which we did for the evening meal, but then the cafeteria staff told us we could pay for breakfast along with our room account. The bedrooms were very spacious, while the wardrobe and fridge were in the hall, along with bunk beds. The bathroom was nicely laid out except I would have preferred better lighting over the washbasin as I prefer to wet-shave. As commented by another contributor, the showerhead could have done with a clean as many of the jets were blocked. For the contributor who commented about the lack of tea & coffee making facilities - very few hotels in Spain provide them. We chose to eat in the cafeteria as we could sit outside but were told we could chose from either the cafeteria or restaurant menus. The food was excellent but a bit pricey, but then we were close to the nations capital.
Stayed 3 nights and was very impressed with the hotel/motel particularly as it was so cheap. Had problems finding the hotel from the main road, we could see it but took a while and a phone call to the hotel to work out how to reach it, but worth finding! Very secure with lovely pool area, room spacious with very quiet aircon, car port underneath the room, reception staff excellent and helpful. Handy for sightseeing as next to main road and a 10 minute drive into Getafe to get Metro to central Madrid and about an hours drive to Toledo.Taxi into central Getafe about €8 each way. Only criticism was that breakfast staff were not very helpful, we hadn't booked inclusive breakfast and only wanted a coffee and a croissant but they wanted to charge for the full buffet. However, a chat to the reception staff soon sorted it out. Would definitely stay again if in the area.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 290 reviews