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HA San Mateo Suites

3.0 star property

Choose dates to view prices

Photo gallery for HA San Mateo Suites

Front of property
Property entrance
Reception
Minibar, desk, free WiFi, bed sheets
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
21 Calle de San Mateo, Planta 2, Madrid, Madrid, 28004
  • Place, Plaza de España - Princesa
    ‪10 min walk‬
  • Place, Gran Via
    ‪10 min walk‬
  • Place, Puerta del Sol
    ‪16 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Double Room

Minibar, desk, free WiFi, bed sheets

Double Room

7.4 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Minibar, desk, free WiFi, bed sheets

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Single Room

Minibar, desk, free WiFi, bed sheets

Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

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About the neighborhood

Madrid

Located in Madrid Centro, HA San Mateo Suites is a leisurely stroll from popular sights such as Gran Via and Plaza de España - Princesa. Each of the 18 rooms at this 3-star hotel includes a minibar, an espresso maker, and a Smart TV.

What's nearby

  • Paseo de la Castellana - 6 min walk - 0.4 miles
  • Plaza de España - Princesa - 10 min walk - 0.5 miles
  • Gran Via - 10 min walk - 0.5 miles
  • Plaza de Cibeles - 11 min walk - 0.6 miles
  • Puerta del Sol - 16 min walk - 0.9 miles

Getting around

  • Alonso Martinez Station - 4 min walk
  • Madrid Recoletos Station - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 26 min drive

Restaurants

  • ‪Villa Capri - ‬2 min walk
  • ‪Kohi - ‬2 min walk
  • ‪Aux Merveilleux de Fred - ‬1 min walk
  • ‪Makkila - ‬1 min walk
  • ‪La Duquesita - ‬2 min walk

About this property

HA San Mateo Suites

Guests of HA San Mateo Suites enjoy features like free WiFi in public areas. Front-desk staff can help with locker space, and provide local restaurant recommendations.
Guests can expect to find Smart TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and desks are also available. Housekeeping is available on request.

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May 3 - May 4
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 9:00 AM to 11:00 AM for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Lockers

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 15 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Madrid Suites San Mateo Hostal
Suites San Mateo Hostal
Madrid Suites San Mateo
HA San Mateo Suites Hotel
HA San Mateo Suites Madrid
HA San Mateo Suites Hotel Madrid

Frequently asked questions

Is a free cancellation option available at HA San Mateo Suites?

HA San Mateo Suites provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at HA San Mateo Suites?

As of Apr 30, 2026, prices found for a 1-night stay for 2 adults at HA San Mateo Suites on May 10, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near HA San Mateo Suites?

This hotel is situated in Madrid Centro within a short 10-minute walk of Gran Via and also 15 minutes on foot from Puerta del Sol. You'll also find Plaza de España - Princesa and Puerta de Alcalá less than a mile away.

Is parking available on site at HA San Mateo Suites?

No, this hotel doesn't offer parking.

Does HA San Mateo Suites include a casino on the premises?

No, HA San Mateo Suites doesn't have a casino.

Is there an indoor pool at HA San Mateo Suites?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at HA San Mateo Suites?

Amenities that appeal to couples at this hotel include a minibar, a smart TV, and an espresso maker.

Are there hot tubs at HA San Mateo Suites?

No, there isn't a spa tub at this hotel.

Does HA San Mateo Suites feature a restaurant that includes a breakfast menu?

HA San Mateo Suites offers a full breakfast on weekend mornings for a surcharge though there is no restaurant.

Does HA San Mateo Suites allow pets to stay for free?

No, pets aren't allowed at HA San Mateo Suites.

Are there connecting rooms at HA San Mateo Suites?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to HA San Mateo Suites?

The closest major airport to HA San Mateo Suites is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 9.1 mi away (26 minutes by car).

Are there rooms with balconies that I can book at HA San Mateo Suites?

No, you won't find guestrooms with balconies at HA San Mateo Suites.

HA San Mateo Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 75 out of 223 reviews
Rating 8 - Good. 91 out of 223 reviews
Rating 6 - Okay. 32 out of 223 reviews
Rating 4 - Poor. 15 out of 223 reviews
Rating 2 - Terrible. 10 out of 223 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

JUAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its was clean, is like a tipe of Rbnb room with own bathroom.... it's VERY IMPORTANT to communicate directly with hotel/dorm staff for street door entrance instructions check in after 6pm, when staff is not physically available... becase in some case you need to dowmload before hand an app calle akiles and follow instructions from staff. Also iu cery important to have WhatsApp to received those instructions....
Stayed 4 nights in Jan 2026

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities
Room was great. But the breakfast that was on the prospectus didn't exist. Coffee pods are free. Location is stellar.
Stayed 1 night in Jan 2026

8/10 Good

Lisa, Mount Pleasant

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing! Room was clean and staff were nice. The room was a bit small er than expected but this is likely due to the fantastic location.
Stayed 2 nights in Oct 2025

4/10 Poor

Nicole

Liked: Cleanliness
Disliked: Staff & service

Misleading but clean

Photos on website are misleading; there are no kitchen facilities anywhere on premises; not even a way to boil water for tea or coffee. Additionally, the link to enter the hotel didn’t work for me when I arrived on a Sunday evening and would have been locked out if someone else hadn’t left the building while I was standing outside. As it was, I couldn’t leave to get dinner and I never received ANY reply from the management to my texts or attempts to call when I reported that I was locked out of the hotel.
Stayed 5 nights in Oct 2025

6/10 Okay

CARLOS

Traveled with partner
Liked: Property conditions & facilities
Unique property.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 1 night in Jul 2025

2/10 Terrible

John, Milano

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and fixtures were broken . The bed and pillows were stiff. The TV was placed above the door. Another guest tried to break into my room at 2 AM. It was the worst hotel I’ve ever visited.
Stayed 3 nights in Jul 2025

6/10 Okay

Noa

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. Room was a bit small for my liking but if you want a convenient location in the city to just sleep & shower, this place is perfect. Walls are pretty thin so don’t plan on sleeping in because you’ll most definitely be woken up by everything going on outside your door.
Stayed 2 nights in May 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Rrr
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great central place to stay.
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful. Printed some museum tickets for us and switched our room to a street view room with a balcony. The room was large, comfy, and lovely.
Stayed 2 nights in Mar 2025

10/10 Excellent

Linette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Buen hotel
Stayed 1 night in Feb 2025

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean, well located, good staff but extremely small rooms! Specially beds and bathrooms!
Stayed 3 nights in Jan 2025

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Tiny room in noisy, poor repair. Good location

Hmmmm. Calling them "suites" is a stretch. The smaller room that we initially booked was very small. It was acceptable for a younger, single person but not a couple. Luckily the toilet valve was leaking, so the cistern topped up every two minutes, which was disturbingly noisy and the shower controller was broken, so we were moved to a larger, bigger room after one night. The vaccuum device in the toilet activated every five minutes or so, but at that point we'd given up on the property. The location was very good, the linen and bed clean and the recep guy very pleasant and helpful, but we'll not be using this or any other properties of this chain again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable stay, staff soo kind and helpful. definitely recommended
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaime

Just great

Was great and the people very friendly.
Stayed 4 nights in Nov 2024

10/10 Excellent

leymir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really clean, staff is friendly and it’s super close to La gran via!
Stayed 1 night in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jake

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

glo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk to Gran Via and touristic areas
Stayed 3 nights in Jul 2024