People partying upstairs and people running the hallways until 1 am. I was not very happy and when I called the front desk they laughed at me the first time and hung up on me the 2nd time . My family and I were driving for 7 hours and wanted some sleep. My 5 yr old was up until 12:30 because of all the loud noise above us. This was one of the worst hotel stays I have ever had.
I plan on contacting holiday inn about the fire alarm going off twice while we were sleeping. I called the desk clerk and he said he would be up to look into it. He never came. I called back alarmed and perturbed. He said if I was going to be like that he would not come up. And he didn’t
Excellent breakfast, very clean and recently updated.
Autumn, the staff that helped me.
It wa s clean and very nice room
Everything smelled and looked clean like it had recently been bleached. Well Done.
Location and price was attractive. Conditions in the room lacked some thoughtfulness: shower curtain was too short so water landed on the floor & also there was no body soap in the container. The body lotion sample was 1/2 used. Not a good impression.
Upon check-in asked for the Internet code got in the room tried to get on the Wi-Fi it did not work went back downstairs F the desk clerk why it didn't work and he said that hasn't worked and it won't be working until the holiday is over so I asked him why didn't you tell me that I would've bothered to take the room I want a refund and why did you lie to me
I booked two rooms at this hotel, last minute, for a trip to visit a dying relative. I specifically booked the room that allowed for cancelation/refund. She passed away that night, causing us to cancel our trip. I called that morning (day of checkin) to request a cancelation and it was denied by the hotel. Then they charged for the full duration of the trip for both rooms.
Even though it looked like the hotel was recently renovated. The rooms all had issues. Tiles coming off the walls in the bathroom, tv didn’t work. Bed not bolted down. Carpet soaked from the air conditioning leaking on the floor . Staff nice and breakfast was good. Hopefully they didn’t pay too much to have the place renovated. They got took.
Stopped here during travel between destinations. Rooms were freshly remodeled and decent size. Breakfast was good. I would stay here again.
Upon checking in we noticed that the carpet was "gritty" and not clean. There was a 9" wet "stain" that looked like grease, or some kind of liquid had splashed onto the inside of the front door. I wiped it with a towel, it had the consistency of hair styling gel, but I was a bit disconcerted by its presence. There was also hair on the bathroom tile floor.
From check in to check out the experience was amazing. The room was spacious and clean. The beds were comfortable. The breakfast wast very good.
Had a great stay, room was very clean and comfortable. However, we were disappointed in the breakfast the egg & gravy did not taste good, although the cinnamon rolls were delicious! Breakfast is supposed to be served until 9:30am ( we had thought it would be a little late on a Sunday but no!) The woman started clearing it away as soon as we got there and had it all cleaned up by about 9:20! Hope there wasn't anyone else staying and hoping for breakfast.
Hotel was recently built or remodeled. There was still painters tape on my entry and bathroom doors, I removed it. There was a severe storm on Saturday evening that caused the hotel to have to use its generator which did not work correctly. Parts of the hotel had lights & TV, parts had no lights or TV and parts had air conditioning, others did not. I had a room that had no lights, TV or AC until 1am when it all went back on. My hall had lights and AC. [...] Since I had to open the windows I noticed piles of dead flies behind the drapes on both windows. The breakfast was hot and good every morning. [...] The ice machine on the third floor, where my room was, did not work and there was only a vending machine on the first floor. Every time we used the pool we had to beg for towels, and all the rooms in the group I was with were short towels every day. The staff was very friendly and tried to resolve all issues quickly.
[...] When I arrived I was informed that there were no longer smoking rooms. When I opened the door (after having to have the key reprogrammed) it was apparent that the room previously was a smoking room...it had not been restored.
[...]
Great location off the interstate, decent dining options and shopping options.
Weissinger Hills Golf Course is a short stroll from Holiday Inn Express & Suites Shelbyville, an IHG Hotel, and other popular attractions like Talon Winery are within a 10-minute drive. This 81-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is included with your stay.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests of Holiday Inn Express & Suites Shelbyville, an IHG Hotel enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
People partying upstairs and people running the hallways until 1 am. I was not very happy and when I called the front desk they laughed at me the first time and hung up on me the 2nd time . My family and I were driving for 7 hours and wanted some sleep. My 5 yr old was up until 12:30 because of all the loud noise above us. This was one of the worst hotel stays I have ever had.
I plan on contacting holiday inn about the fire alarm going off twice while we were sleeping. I called the desk clerk and he said he would be up to look into it. He never came. I called back alarmed and perturbed. He said if I was going to be like that he would not come up. And he didn’t
Dear Guest, We apologize for the miscommunication from our front desk agent. We understand the frustration and fear that can arise from the unknowns of any safety alarms. Rest assure everything is taken care of and there is nothing of concern.
Excellent breakfast, very clean and recently updated.
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHELBYVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear you enjoyed your stay us and found everything to your liking. We hope that you will give us the opportunity to serve you again in the future.
Autumn, the staff that helped me.
Dear Guest, Thank you for taking the time to leave us a review regarding your most recent stay. If you could share some details regarding the stay it would allow us to make changes to provide better service!
It wa s clean and very nice room
Dear guest, Thank you for choosing Holiday Inn Express in Shelbyville KY and for leaving us a wonderful review. We look forward to having you stay with us again soon!
Everything smelled and looked clean like it had recently been bleached. Well Done.
Dear Guest, Thank you for choosing Holiday Inn Express in Shelbyville, KY. We are overjoyed to read your feedback regarding your stay with us! Our team works very hard to make sure all our guest rooms are cleaned and sanitized for all our guests. We look forward to seeing you again soon!
Location and price was attractive. Conditions in the room lacked some thoughtfulness: shower curtain was too short so water landed on the floor & also there was no body soap in the container. The body lotion sample was 1/2 used. Not a good impression.
Dear Audrey, Thank you for taking the time review your stay at our hotel. We appreciate your stay with us and we apologize for the inconveniences you may have faced. We hope you will give us another chance to show you all the changes we are in the process of making! Once again thank you for stay!
Upon check-in asked for the Internet code got in the room tried to get on the Wi-Fi it did not work went back downstairs F the desk clerk why it didn't work and he said that hasn't worked and it won't be working until the holiday is over so I asked him why didn't you tell me that I would've bothered to take the room I want a refund and why did you lie to me
I booked two rooms at this hotel, last minute, for a trip to visit a dying relative. I specifically booked the room that allowed for cancelation/refund. She passed away that night, causing us to cancel our trip. I called that morning (day of checkin) to request a cancelation and it was denied by the hotel. Then they charged for the full duration of the trip for both rooms.
We are so sorry to hear of all the inconveniences you faced during your stay with us. This is not the norm for us and we will be sure to sit down with the whole team to ensure this does not repeat itself.