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Valley Inn

2.0 out of 5.0

Recent guest reviews

Horrible service would not even recommend to my enemy let alone my friend

Filthy. Room was so dirty didn't even want to touch the bed or furniture. Bath didn't drain. Shower didn't work. Promised to fix it or give me another one but didn't. said would have given me a refund but it's not their job to do that so ask Orbit ... quoth he the manager! Well Orbitz - should I expect a refund? The pics online constitute fraud/ misrepresentation. The place is in extreme disrepair & borderline uninhabitable!

It was a nice place the pool was wonderful nice to swim in only thing bad side was one of the blankets had a blood stain but overall it was a good place

decent and clean. never any issues and ive stayed here now quite a few times when i visit the Valley. The price is right for what your getting.

Very kind & helpful. Room was very large & clean, had a funny smell. Asked for extra towels, was told to pick up at front desk. I think do to under staffing. Delicious breakfast. Very kind people, & helpful.

Hotel ok for money value. It's the staff that needs lessons on customer service.

Hotel was dirty and run down. Will never stay here again

For a motel... amazing... great service... clean, amazing pool, and huge room... great place

Dingy, Old & Smelly. No "welcome" from male employee at front desk. Woman at front desk told me, "Did you confirm? We don't have you on file." She told me, "You have to contact Orbitz." My reservation WAS confirmed, but it took nearly 15 minutes to register. These people are not friendly. Our room had a strong "old smell" with stains on carpet. Sheets & bathroom were clean. Bath towels also clean but they felt like used sand-paper. A/C only worked on "High." We liked breakfast with Make-your-own Waffles. We only stayed @ this motel because we wanted to be with other family members.

Overall experience was OK. One room did not have the shower working. But the staff was helpful and would give key to an extra room for the shower.

Good and quickly , and good price for the condition of the hotel

We got to the hotel went into the lobby they made me wait for about 30 min and staff wasn't doing nothing or helping anyone they checked me in went into the room there was dirty toilet paper in the trash we also found rust all over the bathroom when we undid the bed we found some blond hair all over the bed I'm not talking about 1 hair this was about 20 hairs all over the bed it looked as if they just did the bed and where trying to hand over the room to us

This place is very run down in the rooms. Cons are such: Lights don't work in the room between beds. Housekeeping very poor had crumbs in corners, carpets dirty, stuff spilled down tub and mold in the bath tub and more... Could go on forever. Very outdated still has popcorn ceilings and balcony doors can't even open there so tough and heavy and old. The mirrors have cracks and water damage all over them. They take things down like tv and closet and leave holes in the walls and just nasty looking. The outside has weeds in some areas 6 inches right by the rooms. Not cheap and not worth the price. Owner or general manager older guy and rude and runs a dump. Place needs so much work all rooms should be gutted and redone. Only thing good was the continental breakfast was pretty good including waffles. The entry way and going to the room is ok the breakfast area is nice but the rooms are horrible.

walk in was greeted and all was excellent service clean organized comfort location

Muy buen hotel, personal muy amable y los precios muy razonables.

Roof is leaking with rain water. Fridge is not working and no microwave oven.

The carpet smelled like urine, bathtube's enamel was all worn out, in both rooms, they did show us another room but it was just as disgusting.

The whole place was just dirty. Specially the room, we encountered roaches. The breakfast was passable st best

I was in LA for the weekend. Room was great, clean and staff was very friendly.

No response when called to complain on shower and AC not working. Nobody lifts the phone

10621 Sepulveda Blvd Mission Hills CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in San Fernando, Valley Inn is 1.5 mi (2.4 km) from Providence Holy Cross Medical Center and within a 10-minute drive of Wildlife Learning Center. This hotel has 116 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's near the airport and also within a 15-minute drive of NBC Studios.


Dining

Free continental breakfast is served each morning from 7 AM to 9 AM.


Rooms

All 116 air-conditioned rooms feature balconies or patios, refrigerators, and coffee makers. Guests can enjoy free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

At Valley Inn, guests have access to an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.

Room options

Standard Double Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Double Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Guest reviews for Valley Inn

Everyone (42) Business (35) Couples (59) Family (67) Other (18) Friends (11)
1
Everyone

Horrible service would not even recommend to my enemy let alone my friend

By on Oct 15, 2017

1

filthy rat hole. looks nice in the pics.

Everyone

Filthy. Room was so dirty didn't even want to touch the bed or furniture. Bath didn't drain. Shower didn't work. Promised to fix it or give me another one but didn't. said would have given me a refund but it's not their job to do that so ask Orbit ... quoth he the manager! Well Orbitz - should I expect a refund? The pics online constitute fraud/ misrepresentation. The place is in extreme disrepair & borderline uninhabitable!

By , from NY on Sep 18, 2017

3
Everyone

It was a nice place the pool was wonderful nice to swim in only thing bad side was one of the blankets had a blood stain but overall it was a good place

By , from bullhead on Sep 10, 2017

4

a good place to stay

Everyone

decent and clean. never any issues and ive stayed here now quite a few times when i visit the Valley. The price is right for what your getting.

By on Jul 18, 2017

4

great staff, & pool

Everyone

Very kind & helpful. Room was very large & clean, had a funny smell. Asked for extra towels, was told to pick up at front desk. I think do to under staffing. Delicious breakfast. Very kind people, & helpful.

By on Jul 18, 2017

2

good for short stay

Everyone

Hotel ok for money value. It's the staff that needs lessons on customer service.

By on Jul 4, 2017

1
Everyone

Hotel was dirty and run down. Will never stay here again

By on Jun 30, 2017

5
Everyone

For a motel... amazing... great service... clean, amazing pool, and huge room... great place

By on Jun 29, 2017

2

welcome to california?

Everyone

Dingy, Old & Smelly. No "welcome" from male employee at front desk. Woman at front desk told me, "Did you confirm? We don't have you on file." She told me, "You have to contact Orbitz." My reservation WAS confirmed, but it took nearly 15 minutes to register. These people are not friendly. Our room had a strong "old smell" with stains on carpet. Sheets & bathroom were clean. Bath towels also clean but they felt like used sand-paper. A/C only worked on "High." We liked breakfast with Make-your-own Waffles. We only stayed @ this motel because we wanted to be with other family members.

By , from Tucson on May 27, 2017

3
Everyone

Overall experience was OK. One room did not have the shower working. But the staff was helpful and would give key to an extra room for the shower.

By on May 22, 2017