Portofino Hotel & Marina - A Noble House Hotel
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Portofino Hotel & Marina - A Noble House Hotel
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 107 reviews
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Recent guest reviews
Outstanding service by the gentleman at check in, awesome experience, awesome hotel, will go back as soon as possible
Alright. Couldnt get early check in. The receptionist can be a hit ir miss. We had a receptionist who was just not helpful and lazy. But otherwise the location made up for the unpleasantness with the front desk ppl.
Confortable bed, enjoyed the Marina view including the sea lions. Only concern is that noise level is quite loud with neighbors and in the hallways. Great set-up for a romantic getaway or for a family trip.
The rooms were comfortable. The people were friendly and helpful. The surroundings were beautiful.
I stayed there for 5 days and could never get hold of anyone at room service nor front desk and this litteraly every day! I jave to go doen in the lobby to ask questions because no one bother answering phone call. It is a nice hotel but they need to up their game in order to be like Marriott or Hilton
This hotel has a beautiful lobby and we really enjoyed the bike rentals. The rooms were nice as well, but I was very disappointed when I looked out my window excited to see an ocean view, but just saw some water and then rocks. Apparently the ocean is on the other side of the rocks. Nobody told us that and the ocean view is the whole reason I rented this room. The service was also just OK, when I asked for things the room was lacking (towels, to, etc) nobody brought them and I had to find the maid myself to ask for them.
Good location great view close to the beach Very welcoming
Love the seals, and the nearby ocean and the easy access to boats and to walking.
Very nice hotel for the price though you think that they would include a continental breakfast which they don't and also the security guards harass you when you come in at 2 AM after a night out on the town
When we arrived, we decided to upgrade to an ocean view room because the marina view was actually a view of the parking lot. Had no problem spending the extra $250 for 5 nights, but the room was dirty when we checked in, and literally had 100 bugs in the tub that we had to call maitence about. Besides the doorstaff, the rest of the staff was pretty unfriendly. Baleen restaurant was also closed, so dining options were limited. Would have preferred to stay at different hotel in the area, especially for the price.
Awesome pretty fun great facilities nice people who went out of their way to help us
We decided on this hotel the day before checking in. The pictures on their site were a little misleading. Checking in was easy and the front desk personnel were very helpful and polite. But once we opened the door to our room we were kind of disappointed, the bed was really small but comfortable. The room itself was nice enough but for the amount of money we paid for the room for 1 night I would have thought it would have been MUCH nicer.
Staff, room and comfort were great. Their elevator was out and we were on the second floor so halling the luggage up and down the stairs was a pain. The resturant, Bellen, was a great breakfast with a beautiful view of the boats.
It was a warm day. We were looking forward to enjoy AC at the hotel. First issue we had is that the AC was broken, apparently for the entire hotel. I tried to call the front desk, but then the phone wasn't functioning as well. As we were laying on the bed, we noticed that there was stain on the pillow cover.. Wow. So many issues for a pricey hotel. Not worth it, I say.
I arrived at the hotel super eager to get checked in, I arrived from Santa Barbara and was staying at the portofino to see a concert at the forum. Initially there was issues checking in because I had booked so close to our check in time, finding our reservation delayed us about 30 min. Luckily the gal at the front desk Sarah, provided us with the best room in the house. She was so sweet and helpful she really turned things around after the hassle of having to wait to get into our room. We stayed in room 373 and I highly recommend this room. Best views hands downs! I'll be staying here again! 0 complaints +Awesome views-perfect for sunset watching +Comfy beds +Free bike rentals! Up to 2 hours! -spa was not heated,when asked to heat up staff said no:/
This is a beautiful hotel but only stay here if you plan on staying in the area. We were on the go the entire trip. I knew the daily parking fee was expensive but upon check-out I was surprised at the high "resort" fee charges. They say it is for the first come, first serve bikes they have and the pool and gym. We were going to use the pool, went down but the pool is very, very tiny and with several people already in it felt it would be too crowded. Did not use anything else.
Very clean hotel, extremely friendly and helpful staff and you cannot beat the location (excellent ocean front views). However, the rooms are a bit small with only two small drawers for clothing (somewhat cramped feeling overall), no microwave or small refrigerator in rooms and there are no vending machines available for small scale needs. That being said, I would still highly recommend the Portofino Hotel & Marina and would stay there again.
This hotel is decorated in the nautical style - very beautiful. It is right on the water. They provide free bike rentals which is a plus since you can hit the boardwalk and beach right away.
Close to the beach and night clubs! Very odd elevator! Room too small!
The Portifino at Redondo Beach was great. Clean and comfortable. I just didn't like paying the $27 parking for overnight vehicles.
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Marina
- Outdoor pool
Portofino Hotel & Marina - A Noble House Hotel places you next to Seaside Lagoon and within a 10-minute stroll of other popular attractions like International Boardwalk. This 4-star hotel has 161 guestrooms and offers a marina, an outdoor pool, and a 24-hour fitness center. On the waterfront, it's also near King Harbor Marina and Redondo Beach Pier.
Dining
Enjoy a bite to eat at BALEENkitchen, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
Rooms
Portofino Hotel & Marina - A Noble House Hotel's 161 rooms provide furnished balconies or patios, iPod docks, and minibars. 47-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in down comforters. Coffee makers, safes, and phones are also available.
Property features
Portofino Hotel & Marina - A Noble House Hotel features a marina, an outdoor pool, and a 24-hour fitness center. Valet parking is offered for USD 27.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include a spa tub, free WiFi in public areas, and a conference center.
Guest reviews for Portofino Hotel & Marina - A Noble House Hotel
Everyone
Outstanding service by the gentleman at check in, awesome experience, awesome hotel, will go back as soon as possible
Everyone
Alright. Couldnt get early check in. The receptionist can be a hit ir miss. We had a receptionist who was just not helpful and lazy. But otherwise the location made up for the unpleasantness with the front desk ppl.
Review comment
Jessica Crowder, Front Office Supervisor responded on Feb 24, 2018
Hello, Thank you for your comment regarding your stay. Your feedback is very important to us and helps us improve our customer experience and the quality of our hotel. I apologize for the inconvenience regarding our guest service, but I hope you will view this as an isolated incident and return to stay again so we can provide you with the service you deserve.
nice hotel marina front
Everyone
Confortable bed, enjoyed the Marina view including the sea lions. Only concern is that noise level is quite loud with neighbors and in the hallways. Great set-up for a romantic getaway or for a family trip.
Review comment
Jessica Crowder, Front Office Supervisor responded on Feb 13, 2018
Hello, thank you for taking the time to review your stay with us. We value your feedback, and hope to see you again soon.
we really enjoyed the environment.
Everyone
The rooms were comfortable. The people were friendly and helpful. The surroundings were beautiful.
Review comment
Jessica Crowder, Front Office Supervisor responded on Jan 18, 2018
Hello, Thank you for taking the time to review your stay. I am happy to hear you enjoyed yourselves, and we hope to see you again soon! Thank you,
nice hotel but room service and front desk
Everyone
I stayed there for 5 days and could never get hold of anyone at room service nor front desk and this litteraly every day! I jave to go doen in the lobby to ask questions because no one bother answering phone call. It is a nice hotel but they need to up their game in order to be like Marriott or Hilton
Review comment
Georgios Bonatsos, Guest Relations Manager responded on Oct 28, 2017
Hello Chris, Thank your reviewing our property. We apologize for any issues encountered and we want you to know that we will share your comments with the appropriate departments. We hope to welcome you back again. Best, Georgios Bonatsos Guest Relations Manager
ocean view is not really an ocean view
Everyone
This hotel has a beautiful lobby and we really enjoyed the bike rentals. The rooms were nice as well, but I was very disappointed when I looked out my window excited to see an ocean view, but just saw some water and then rocks. Apparently the ocean is on the other side of the rocks. Nobody told us that and the ocean view is the whole reason I rented this room. The service was also just OK, when I asked for things the room was lacking (towels, to, etc) nobody brought them and I had to find the maid myself to ask for them.
Review comment
Cristina L responded on Aug 11, 2017
Thank you for your recent comment regarding your stay. Your feedback is very important to us and helps us improve our customer experience and the quality of our hotel. I apologize for the inconvenience regarding service and view but I hope you will view this as a isolated incident and return to stay again so we can provide you with the service you deserve.
good
Everyone
Good location great view close to the beach Very welcoming
Review comment
Cristina L responded on Apr 25, 2017
Thank you for choosing to stay with us, I am so happy you had a enjoyable stay and hope to see you again soon.
awesome view in redondo
Everyone
Love the seals, and the nearby ocean and the easy access to boats and to walking.
only hotel on the water in the area
Everyone
Very nice hotel for the price though you think that they would include a continental breakfast which they don't and also the security guards harass you when you come in at 2 AM after a night out on the town
disappointed
Everyone
When we arrived, we decided to upgrade to an ocean view room because the marina view was actually a view of the parking lot. Had no problem spending the extra $250 for 5 nights, but the room was dirty when we checked in, and literally had 100 bugs in the tub that we had to call maitence about. Besides the doorstaff, the rest of the staff was pretty unfriendly. Baleen restaurant was also closed, so dining options were limited. Would have preferred to stay at different hotel in the area, especially for the price.
Review comment
Aaron Anavim responded on Feb 24, 2017
Good Day Matt, First & Foremost, thank you for staying with us at the Portofino Hotel & Marina. I truly apologize for the experience that occurred here at the hotel with regards to service and cleanliness as this is not our typical standard. I am committed to make it right as a senior manager here at the hotel. Feel free to respond to this message or call the hotel asking directly for myself. I wish you the best.
Hello, thank you for your kind words! Our front desk staff is there to help, and I am glad to hear you had a great experience. We look forward to seeing you soon!