Deluxe Room
from $42
Hard Rock Hotel & Casino
4.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 1,491 reviews
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Recent guest reviews
the hotel is very clean and the hotel staff was awesome
Loved it! The classic rock music at the pool was awesome!! The restaurants were amazing. And our room on the 15th floor was great!!
The hotel was very inviting and comforting. Really enjoyed my stay would stay there again staff was polite. Room service was. Excellent.
We purchased a package deal through Orbitz, received a good price and great value.
Would be nice if the room had a mini fridge. There was no place to keep our drinks or food cold
Enjoyable stay. Renovated Tower Casino room was lovely. Initially concerned as was put in a Smoking Room, and was reassured by check in staff that would move me if smoke smell; but it was fine.
Being that I rented a suite, I expected to have more amenities. I expected to have more free services offered to me since I had rented such an expensive room. Plus the Hard Rock restaurant was not open, very disappointing.
I love the customer service.. very nice ppl... the tub is big and the bed and bed liner are awesome.. we sleep very well.. I love our experience in this hotel AAA+++
Someone decide up date the card reader system, casing issues for every, messy room, rude guest, I'd love to give Hard rock a chance I just don't know.
When we went to check in there were no king size bedrooms however they had a suite for which we paid fifty dollars more per night. We reserved and paid for a king size room so that felt wrong. The suite had a wet bar...but no mini fridge? One trash can ( in the bathroom) for the entire suite. None in the sitting area or bedroom. Gift shop did not take our hard rock gift card. No apologies on that just no we don't take that. They had a sign offering a free gift with purchase of fifty dollars but this wasn't offered to us. I had to ask for it. Gift shop associate was pretty rude all around actually. Hotel was clean and they had a good selection of slot games. We liked the culinary drop out restaurant. We ate there twice. Casino associates were friendly and helpful.
The staff at the registration desk for the most part acting like it was their first day on the job and they had no training. The wait was unacceptable and the amount of staff on the desk was minimal to say the least. The hotel lobby was so smokey you could barely breathe. They need a better exhaust system. It was very offensive for a non smoker. Would never stay here agian.
Enjoyed the stay at the hotel- pool area all good, casino also fun and lively!
The hotel experience was disappointing. Let's start with the pros: 1. The casino is well ventilated and felt clean. 2. The beds are comfortable 3. There's decent food The cons: 1. Housekeeping sucks. I called for additional towels 3 times over the course of 2 hours and they were never delivered. Housekeeping didn't supply enough shower towels for the amount of people in our room initially when we checked in so when it was time to clean Vegas off ourselves before going to bed, we were kept up waiting for a towel delivery that never happened. 2. Ugly interiors. The hotel feels like an Affliction T-Shirt. If that's your style, great. You'll love this hotel. For me, it seemed tacky. 3. Saturday they didn't have many tables open during the afternoon which was really annoying battling crowds at certain tables. 4. It's far from the strip and getting a taxi at night was an ordeal. They almost don't have the resources to support large groups trying to get rides to the strip. I hate to dwell on the towel issue but it was so small and so big at the same time. It unfortunately will be the lasting memory from staying there and the hotel isn't cool enough or close enough to the strip to give it a second chance so Hard Rock is off my list of Vegas hotels.
We went for our birthday and had an amazing time at Rehab on Sunday. We had a cabana and Kelly and Jeremy took such great care of us. They made it special for all of us. Please let them know.
Clean room, good restaurants, fun music memorabilia, great concert venue
So I liked the hotel, but the housekeeping staff definitely could do a better job. There were blonde hairs in the sink, a booger snot rocketed onto the shower.. But other than that it was okay. I'd still recommend to a friend. I'd just tell them to check the bathroom first
I got their Thursday stayed until Monday, Thursday night i set a half of a drink in a plastic cup on a night stand and it was still there Monday when I checked out......
A very nice upscale hotel at non-upscale prices. My lady and I felt quite comfortable in the room, and safe as well. A bit of a walk to the sights of the strip, but close enough. The memorabilia around the casino and lobby are very nice as well. The only disappointment was not having a coffee-maker in the room, which necessitated one of us having to get dressed and go down to one of the restaurants.
Staff was awesome, helpful and friendly. Went up for 21st birthday and had a great time at the hotel.
The room was beautiful and bedding was awesome. Overall a very cool place to stay with many things to do. The pool closest to our room was closed the entire time for different events which was kind of annoying. The best thing about staying here is that it's off the strip, so you get to look at all the lights on the strip without as much of the chaos. It was nice to return to our quieter resort after being bombarded with the over stimulation of the strip. Will definetly come back here.
Hotel highlights
- Walking distance to University of Nevada-Las Vegas and Thomas and Mack Center
- Free in-room WiFi
- Free valet and self parking
- Onsite dining
Hard Rock Hotel & Casino places you in Paradise, within a leisurely stroll of popular sights such as University of Nevada-Las Vegas and Thomas and Mack Center. This 1503-room, 4-star resort welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a casino. Near the airport, it's also near Las Vegas Convention Center and Fashion Show Mall.
Dining
This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 3 coffee shops/cafés. Start each morning off right with cooked-to-order breakfast served for a fee.
Rooms
Hard Rock Hotel & Casino's 1503 rooms are air-conditioned and provide minibars, free local calls, and safes. Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.
Property features
Hard Rock Hotel & Casino features a full-service spa, 5 outdoor pools, and a casino. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.
Guest reviews for Hard Rock Hotel & Casino
nice hotel close to nature
Everyone
the hotel is very clean and the hotel staff was awesome
memorial day 2017
Everyone
Loved it! The classic rock music at the pool was awesome!! The restaurants were amazing. And our room on the 15th floor was great!!
Review comment
Josh J responded on Jun 13, 2017
NSR, Thank you for the excellent review on Orbitz for the Hard Rock Hotel and Casino Las Vegas. We are very happy to hear that you loved your stay at our resort. Thank you for the positive comments about our rooms, restaurants, and world famous pools. We strive to create one of a kind experiences for our guests. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
Everyone
The hotel was very inviting and comforting. Really enjoyed my stay would stay there again staff was polite. Room service was. Excellent.
Review comment
Josh J responded on Jun 13, 2017
Kishma, Thank you for the excellent review on Orbitz for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our hotel and team members. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
off the main drag, but close enough.
Everyone
We purchased a package deal through Orbitz, received a good price and great value.
Review comment
Josh J responded on Jun 5, 2017
Dear valued guest, Thank you for the excellent review on Orbitz for the Hard Rock Hotel and Casino Las Vegas. We are very happy to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our hotel and team members. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
Everyone
Would be nice if the room had a mini fridge. There was no place to keep our drinks or food cold
Review comment
Josh J responded on Jun 5, 2017
Dear valued guest, Thank you for taking the time to provide feedback on Orbitz. We are pleased to hear that you chose to stay at the Hard Rock Hotel and Casino Las Vegas. Upon request, we do offer mini fridges for a standard fee. Thank you for being our guest and we hope to have you stay with us again in the future. Thank you, Josh
convenient and reasonable hotel for trade show.
BusinessTravelers
Enjoyable stay. Renovated Tower Casino room was lovely. Initially concerned as was put in a Smoking Room, and was reassured by check in staff that would move me if smoke smell; but it was fine.
Review comment
Josh J responded on Jun 5, 2017
Caroline, Thank you for the very good review on Orbitz for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms. We strive to create one of a kind experiences for our guests. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
nice hotel
Everyone
Being that I rented a suite, I expected to have more amenities. I expected to have more free services offered to me since I had rented such an expensive room. Plus the Hard Rock restaurant was not open, very disappointing.
Review comment
Josh J responded on May 25, 2017
Dear valued guest, Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not go as expected. We apologize for the delay upon your arrival, it is never our intention to make our guests wait. We strive to create one of a kind experiences for our guests, we apologize that we fell short of these standards. Thank you for being our guest and we hope this does not deter you from visiting us again in the future. Thank you, Josh
awesome customer services and great rooms
Everyone
I love the customer service.. very nice ppl... the tub is big and the bed and bed liner are awesome.. we sleep very well.. I love our experience in this hotel AAA+++
Review comment
Josh J responded on May 25, 2017
Rommy, Thank you for the excellent review for the Hard Rock Hotel and Casino Las Vegas. We are thrilled to hear that you had a great stay at our resort. Thank you for the positive comments about our rooms and team members. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
horrible
Everyone
Someone decide up date the card reader system, casing issues for every, messy room, rude guest, I'd love to give Hard rock a chance I just don't know.
Review comment
Josh J responded on May 24, 2017
Dear valued guest, Thank you for taking the time to provide your feedback. We truly apologize that your stay did not go as expected. We apologize for the issues you experienced during your stay, we strive to provide a high level of service for our guests. Your feedback has been shared with our managers to address with their team. Thank you for being our guest and we hope that you will consider staying with us again in the future so we may provide a better experience. Thank you, Josh
decent hotel but pricey for being off the strip
Everyone
When we went to check in there were no king size bedrooms however they had a suite for which we paid fifty dollars more per night. We reserved and paid for a king size room so that felt wrong. The suite had a wet bar...but no mini fridge? One trash can ( in the bathroom) for the entire suite. None in the sitting area or bedroom. Gift shop did not take our hard rock gift card. No apologies on that just no we don't take that. They had a sign offering a free gift with purchase of fifty dollars but this wasn't offered to us. I had to ask for it. Gift shop associate was pretty rude all around actually. Hotel was clean and they had a good selection of slot games. We liked the culinary drop out restaurant. We ate there twice. Casino associates were friendly and helpful.
Review comment
Josh J responded on May 25, 2017
Melissa, Thank you for taking the time to provide feedback for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay. Thank you for the positive comments about casino team members and restaurant Culinary Dropout. We apologize for the shortfalls in service you experienced at the gift shop, your feedback has been shared with our managers to address with their team. Thank you for being our guest and we hope to have you stay with us again in the future. Thank you, Josh
Dear valued guest, Thank you for the excellent review on Orbitz for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our beds and team members. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh