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Hard Rock Hotel & Casino

4.0 out of 5.0

Recent guest reviews

Clean and nice pool but other then that i did not like the hotel. Too expensive and the rooms were not even nice. Bed was hard to sleep on and view was horrible! No fridge nothing to the room. Should have gone somewhere way better for the price We paid! Not happy with hotel

There for a night, staff was great food was good.

Away from the strip. Shuttle stops at 5pm. Room not serviced when we got home at 11pm. Asked for a view. Got one of a Tubbish strewn roof top.

The room was clean, the only issue was my view I had was the top of the building. The bed was really comfortable and even though I didn't sleep much because we were in Vegas the sleep I did get felt really good because the bed was so comfortable. I also liked how they were able to print my boarding pass for the plane at check out. The staff was really nice too.

Overall, its a nice hotel with great rooms. Everything was very clean and staff was friendly.

Never left the hotel. And we don't even gamble! Great food, pools, music, suites. Perfect spring break getaway.

They didn't have all the pools open as they implied in the brochure but it was a decent stay

Loved the ambience, and was especially excited to arrive after braving crazy winds and a dust storm on the drive there. The HRH suite I stayed in was a good size, comfy, had a steam shower and a spa tub, but housekeeping could of done a little better job. The furniture was a little dusty and I found a cracker in the between the cushions on the couch. No big deal, just a heads up. Wish there were more beach chairs at the Nirvana pool too cause they fill up fast. The Magic Mike Live show was awesome and I got to see Channing Tatum, so I honestly left the hotel very happy. I will certainly go back and be sure to get a higher floor in the Tower next time.

We flew into Las Vegas late Friday night to begin our Western Vacation. We had been up nearly 18 hrs and we were ready to go to bed. Melissa, the night Manager, knew this and knew it had been a long day. She put us on the 10th floor and we settled in. Gorgeous view!! We went to bed, 4:30 Indiana time and as soon as we turned out the light, a large group entered the adjoining room next to us and their party was LOUD!! We tried to make the best of it and after about 40 minutes of loud yelling and bumping music, we called downstairs. Melissa said there were no other rooms and there was nothing they could do but send up security. 30 min. later, they knocked on our door, and we told them - next door. He politely asked them to lower the noise, and they LAUGHED and slammed the door. It was now 3 am Vegas time and there was NO other noise ANYWHERE but next door. We tried for another 40 minutes and they got louder and louder. We called and got the same response. We were in Vegas after all. There was no way to sleep!! So we called again and Melissa said there was a room on the 6th floor that was a smoking room. We could have it. So about 45 minutes later, they brought the rm keys up and we moved. The room had not been cleaned. No liners in the trash can. We were past exhausted and took it. Melissa was rude and dismissive. Too young to be in charge of this type of responsibility. We were there and no one won on ANY of the slots.EVER! What happened to Hard Rock brand??

Excellent service with everyone the pool was great and the room was very nice

Hard Rock lived up to its namesake. Delivered on the rock n roll theme. Nice hotel, just know it's not within walking distance to the strip, especially at night. If you want to stay in the middle of the action and not have to take a car, this isn't your hotel. Once we got over having to take taxis everywhere we kinda liked the fact that our hotel was relatively calm at night when it was time for bed!

The hotel is quite interesting in the hard rock theme and atmosphere it provides. I got it as one of the cheapest options in Orbitz for Las Vegas and I can say I am satisfied. However, it had some downsides. For instance, noise. This was Vegas and noisy neighbors can be expected, but the rooms seem to do little to isolate neighboring sounds, sometimes making it a tad more difficult to sleep. Also, the first room I got had a terrible smell of weed (others might have appreciated this but not me). So I had to request a room change, and the hotel personnel did so very effectively and well. They made sure they switched me to a non-smoking floor. The pools were half available, unfortunately, and they looked so cool. But it had gotten quite cold so it was to be expected. Bear in mind, this hotel is about 20 minutes walk away from the Strip. So make sure you got transport if you don't feel like walking much.

Amazing time at this location. Very clean, felt safe, great dining options, and spacious.

We loved our room, smoke-free King Suite; it was clean and very comfortable. Every staff member that we encountered were welcoming and friendly, just wonderful. But the biggest turn off was the smell of the main areas as a whole; heavy smoke that they tried to mask with what seemed like even heavier cologne. I couldn't even use my inhaler in the main area because it just made it worse being able to inhale deeper breaths of the smoke/cologne mixture. I do understand that LV allows smoking indoors, but I was hoping for at least a better filtration system. Maybe in time this will be fixed, but until then we will not be booking with Hard Rock Hotel Las Vegas in the future.

Always nice just wished bigger gym Love this place

I was looking for a room with a bathtub/hot tub so therefore I had to choose an upgraded room. King suite to be exact, when my wife and I tried to use the bathtub we realized it was broken. I went downstairs to the concierge because our phone was not working. I began to explain the issue and she said the only thing she can do is send a engineer to the room(past midnight) my wife and I were about to get intimate so I said no. The next morning, the morning of my checkout I got a call from a manager offering me another room but since I was about to check out and catch my 11am flight I was not interested because it was too late. Overall never stay here again!!!

The men's Spa was great full naked hung men wow I loved It I'll be back soon

Not really what I was expecting, rooms to separate from the casino

We had 3 people in the room and there were only 2 bath towels. I have never stayed in a room where they didn't have at least 4 bath towels in the room. We asked the maid for more towels as they were in the hall when we got to our room. The next day they took all of the towels and left only 2, they didn't replace the amount of towels they removed. We just shared.

The room was lovely, clean and spacious with great decor. HOWEVER...we arrived 1 hour before check in and our room wasn't ready. We're told we would receive a text once the room was ready. We waited for an additional 3 hours and were told that our room still wasn't ready. Immediately went to a different desk in the hotel, "yes ma'am we have a couple rooms ready for you". Did we unnecessarily wait??? 4 hours of our trip wasted waiting to get in a room. The expensive gift shops sell food items close to expiration, if not already expired ($3 candy bar I purchased expired a month before my stay. Chips were set to expire in a week.) BUT Gary, our black jack dealer, was so funny and delightful. An absolute pleasure to gamble my money away with lol. The restaurants were delicious and affordable. The registration desk staff was unpleasant and agitated. The unexpected hotel $250 room fees (even after the entire stay was paid for online, in advance) were displeasing to say the least. And the hotel shuttle that "takes you directly to the strip" really only takes you to a mall. And then you have to get your own cab if you want to go to the actual strip you were expecting (roughly 7 miles down the street). Lastly, I had to call down myself to the front desk at 430p the next day to have my room serviced. That should've been done way earlier in the day. No wonder the rooms are t ready once people arrive.

4455 Paradise Rd Las Vegas NV

Hard Rock Hotel & Casino places you in Paradise, within a leisurely stroll of popular sights such as University of Nevada-Las Vegas and Thomas and Mack Center. This 1503-room, 4-star resort welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a casino. Near the airport, it's also near Las Vegas Convention Center and Fashion Show Mall.


Dining

This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 3 coffee shops/cafés. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

Hard Rock Hotel & Casino's 1503 rooms are air-conditioned and provide minibars, free local calls, and safes. Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

Hard Rock Hotel & Casino features a full-service spa, 5 outdoor pools, and a casino. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Queen

Queen 2 | Sleeps 4

Deluxe Pool King

King 1 | Sleeps 2

Deluxe Pool Queen

Queen 2 | Sleeps 4

HRH Suite

King 1 | Queen 2 | Sleeps 2

Guest reviews for Hard Rock Hotel & Casino

Everyone (107) Couples (482) Business (179) Students (1) Family (135) Friends (405) Other (161)
3

not close to strip nor will i be returning here

Everyone

Clean and nice pool but other then that i did not like the hotel. Too expensive and the rooms were not even nice. Bed was hard to sleep on and view was horrible! No fridge nothing to the room. Should have gone somewhere way better for the price We paid! Not happy with hotel

By , from new york on Apr 23, 2017

5

off strip but worth it.

Everyone

There for a night, staff was great food was good.

By on Apr 22, 2017

3

out of the way

Everyone

Away from the strip. Shuttle stops at 5pm. Room not serviced when we got home at 11pm. Asked for a view. Got one of a Tubbish strewn roof top.

By , from Australia on Apr 20, 2017

4
Everyone

The room was clean, the only issue was my view I had was the top of the building. The bed was really comfortable and even though I didn't sleep much because we were in Vegas the sleep I did get felt really good because the bed was so comfortable. I also liked how they were able to print my boarding pass for the plane at check out. The staff was really nice too.

By , from Florida on Apr 17, 2017

4

nice hotel but at least a mile from the strip,

Students

Overall, its a nice hotel with great rooms. Everything was very clean and staff was friendly.

By , from Chicago on Apr 16, 2017

Review comment responded on Apr 18, 2017

Maria, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. We apologize for the delay upon your arrival, it is never our intention to make our guest wait. Thank you for the positive comments about our rooms and team members, we strive to provide a high level of service for our guests. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

5

great

Everyone

Never left the hotel. And we don't even gamble! Great food, pools, music, suites. Perfect spring break getaway.

By on Apr 15, 2017

Review comment responded on Apr 18, 2017

Dear valued guest, Thank you for the excellent review on Orbitz for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you had a great stay at our resort. Thank you for the positive comments about our rooms, restaurants, atmosphere, and world famous pools. We strive to create a fun and entertaining experience throughout our property. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

3

it was decent

Everyone

They didn't have all the pools open as they implied in the brochure but it was a decent stay

By on Apr 15, 2017

Review comment responded on Apr 18, 2017

Dear valued guest, Thank you for taking the time to provide feedback on Orbitz. In regards to your experience about our pool accommodations, we apologize that we did not deliver on your expectations. We strive to provide a fun and entertaining experience throughout our property. Some pools may close based on business demands as the pool areas do accommodate special events, hotel guests and our famous Rehab party. We do offer complimentary pool access for hotel guests at our Nirvana pool and we apologize for any miscommunication if this option was not offered. We greatly appreciate your feedback for these areas and we will continue to work to provide a better experience. Thank you for being our guest and we hope that you will stay with us again in the future. Thank you, Josh

4

dust in the wind...um, suite.

Everyone

Loved the ambience, and was especially excited to arrive after braving crazy winds and a dust storm on the drive there. The HRH suite I stayed in was a good size, comfy, had a steam shower and a spa tub, but housekeeping could of done a little better job. The furniture was a little dusty and I found a cracker in the between the cushions on the couch. No big deal, just a heads up. Wish there were more beach chairs at the Nirvana pool too cause they fill up fast. The Magic Mike Live show was awesome and I got to see Channing Tatum, so I honestly left the hotel very happy. I will certainly go back and be sure to get a higher floor in the Tower next time.

By , from Lakewood, Ca on Apr 4, 2017

2

trip out west

Everyone

We flew into Las Vegas late Friday night to begin our Western Vacation. We had been up nearly 18 hrs and we were ready to go to bed. Melissa, the night Manager, knew this and knew it had been a long day. She put us on the 10th floor and we settled in. Gorgeous view!! We went to bed, 4:30 Indiana time and as soon as we turned out the light, a large group entered the adjoining room next to us and their party was LOUD!! We tried to make the best of it and after about 40 minutes of loud yelling and bumping music, we called downstairs. Melissa said there were no other rooms and there was nothing they could do but send up security. 30 min. later, they knocked on our door, and we told them - next door. He politely asked them to lower the noise, and they LAUGHED and slammed the door. It was now 3 am Vegas time and there was NO other noise ANYWHERE but next door. We tried for another 40 minutes and they got louder and louder. We called and got the same response. We were in Vegas after all. There was no way to sleep!! So we called again and Melissa said there was a room on the 6th floor that was a smoking room. We could have it. So about 45 minutes later, they brought the rm keys up and we moved. The room had not been cleaned. No liners in the trash can. We were past exhausted and took it. Melissa was rude and dismissive. Too young to be in charge of this type of responsibility. We were there and no one won on ANY of the slots.EVER! What happened to Hard Rock brand??

By , from Indiana on Apr 1, 2017

Review comment responded on Apr 4, 2017

Wengirl, Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not go as expected. We apologize for the shortfalls in service you experienced during your stay, we strive to provide a high level of service for our guests. We also apologize when the noise issue was brought to the attention of our team members, a satisfactory resolution was not reached. Your feedback has been shared with our front office and security managers to address with their teams. Thank you for being our guest and we hope that you will consider staying with us again in the future so we may provide a better experience. Thank you, Josh

5
Everyone

Excellent service with everyone the pool was great and the room was very nice

By on Mar 26, 2017