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Hard Rock Hotel & Casino

4.0 out of 5.0

Recent guest reviews

The room was lovely, clean and spacious with great decor. HOWEVER...we arrived 1 hour before check in and our room wasn't ready. We're told we would receive a text once the room was ready. We waited for an additional 3 hours and were told that our room still wasn't ready. Immediately went to a different desk in the hotel, "yes ma'am we have a couple rooms ready for you". Did we unnecessarily wait??? 4 hours of our trip wasted waiting to get in a room. The expensive gift shops sell food items close to expiration, if not already expired ($3 candy bar I purchased expired a month before my stay. Chips were set to expire in a week.) BUT Gary, our black jack dealer, was so funny and delightful. An absolute pleasure to gamble my money away with lol. The restaurants were delicious and affordable. The registration desk staff was unpleasant and agitated. The unexpected hotel $250 room fees (even after the entire stay was paid for online, in advance) were displeasing to say the least. And the hotel shuttle that "takes you directly to the strip" really only takes you to a mall. And then you have to get your own cab if you want to go to the actual strip you were expecting (roughly 7 miles down the street). Lastly, I had to call down myself to the front desk at 430p the next day to have my room serviced. That should've been done way earlier in the day. No wonder the rooms are t ready once people arrive.

Hotel is fun, staff was great. The room was clean but one of the beds at a bulge- bump in the mattress. I personally would like to see more pi Gow poker. The casino plays great music. The atmosphere is fun!

We had a great time at the Hard Rock. We will be returning next year. The classic music was great. .Thanks again for a great time

There were loud, drunk, smoking people on non-smoking floor. I complained and security talked to next door neighbor. They continued making noise and turning up there tv even at 1 am in the morning. The worst experience I have ever had in Vegas. Called security again and was told they wouldn't do anything about it. Had to leave in the middle of the night! Unbelievably awful experience!!!!!!!!!!

The hotel is small, too far from the strip, the non-smoking rooms smell like cigarretes and the supposed discounts that you get on Orbitz they will charge you either in resort fees or in room upgrades because they don't have the room that you reserved. Don't recommend either Hard Rock or Orbitz.

Shower head is large square with not enough flow to have it work properly. You have to get right next to it to get under it. No in room coffee stinks.

Great staff - convient location - good rooms

Lots of fun in the spa lots of hung guys in that place it was hot in the steam room you can get naked

The Hard Rock Hotel was a wonderful place to stay! It is a little off the beaten path of the STRIP, but it is within walking distance. It was very clean, had plenty of places to eat that were really good. We liked that it was 10 minutes from the airport. The amenities met all of our needs, and the staff was very helpful!

Rooms/hotel is very smokey, not great for folks sensitive to cigarette smoke. The room we had lacked hot water for several days while renovations where happening. But there was no notice about these outages, nor consideration given customers; very disappointing. One of the beds was not even and I kept feeling like I was falling out. Housekeeping forgot to supply towels on last night in hotel.

Asked for non smoking room but they gave me a smoking room Blankets were rough and very uncomfortable And wanted to charge me to bring me a cup and a knife to my room Other than those 3 things the staff was nice hotel was nice but definitely not my favorite

Overall experience is alright. Casino was good, but the bathroom was really really outdated:(

Room was the best part of the hotel. Memorabilia is fantastic. No $5 tables even though you were a mile off the strip. The really good pool is closed from October on, not good. Other pools open not special. Staff was excellent, thank you.

The check-in was lengthy, but the overall stay was fine.

When we checked in everything is an upsell. The tower is to far from everything

We arrived to waded up sheets left on the floor . There was no coffee in the rooms and we reserved a smoking room but had to keep calling to get an ashtray

Great room and price was excellent. Won some money and had a wonderful time. Thanks

The rooms look like they need a facelift. Paint missing on walls, stained tub etc.

Nice, but cab rides add up every trip you make to strip.

The hotel was good. It was nice to be off the strip and not so congested. Easy to get in and out when you have a rental vehicle. Valet parking was awesome.... The check in process is something to be desired. Got there at 2:45pm and waited at least 45 minutes to get our room. Only two staff members checking people in.... They need to do a better job of this. Poor at Best!

4455 Paradise Rd Las Vegas NV

Hard Rock Hotel & Casino places you in Paradise, within a leisurely stroll of popular sights such as University of Nevada-Las Vegas and Thomas and Mack Center. This 1503-room, 4-star resort welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a casino. Near the airport, it's also near Las Vegas Convention Center and Fashion Show Mall.


Dining

This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, breakfast is available for a fee.


Rooms

Hard Rock Hotel & Casino's 1503 rooms are air-conditioned and provide minibars, free local calls, and safes. Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

Hard Rock Hotel & Casino features a full-service spa, 5 outdoor pools, and a casino. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Queen

Queen 2 | Sleeps 4

Deluxe Pool King

King 1 | Sleeps 2

Deluxe Pool Queen

Queen 2 | Sleeps 4

HRH Suite

King 1 | Queen 2 | Sleeps 2

Guest reviews for Hard Rock Hotel & Casino

Everyone (89) Couples (482) Business (179) Family (135) Friends (405) Other (161)
3

great room, pretty good logistics, horrible staff

Everyone

The room was lovely, clean and spacious with great decor. HOWEVER...we arrived 1 hour before check in and our room wasn't ready. We're told we would receive a text once the room was ready. We waited for an additional 3 hours and were told that our room still wasn't ready. Immediately went to a different desk in the hotel, "yes ma'am we have a couple rooms ready for you". Did we unnecessarily wait??? 4 hours of our trip wasted waiting to get in a room. The expensive gift shops sell food items close to expiration, if not already expired ($3 candy bar I purchased expired a month before my stay. Chips were set to expire in a week.) BUT Gary, our black jack dealer, was so funny and delightful. An absolute pleasure to gamble my money away with lol. The restaurants were delicious and affordable. The registration desk staff was unpleasant and agitated. The unexpected hotel $250 room fees (even after the entire stay was paid for online, in advance) were displeasing to say the least. And the hotel shuttle that "takes you directly to the strip" really only takes you to a mall. And then you have to get your own cab if you want to go to the actual strip you were expecting (roughly 7 miles down the street). Lastly, I had to call down myself to the front desk at 430p the next day to have my room serviced. That should've been done way earlier in the day. No wonder the rooms are t ready once people arrive.

By , from Washington, DC on Feb 19, 2017

4
Everyone

Hotel is fun, staff was great. The room was clean but one of the beds at a bulge- bump in the mattress. I personally would like to see more pi Gow poker. The casino plays great music. The atmosphere is fun!

By on Feb 12, 2017

Review comment responded on Feb 16, 2017

Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our team members and rock star atmosphere. We strive to create a fun and entertaining experience for our guests. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

4

nice place

Everyone

We had a great time at the Hard Rock. We will be returning next year. The classic music was great. .Thanks again for a great time

By , from Puget Sound on Feb 11, 2017

Review comment responded on Feb 13, 2017

Dan, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you had a great stay at our resort. Thank you for the positive comments about our hotel. We strive to create a fun and entertaining experience for our guests. Your patronage is greatly appreciated and we look forward to having you as our guest again in the near future. Thank you, Josh

1

loud, drunk, smoking people on non-smoking floor.

Everyone

There were loud, drunk, smoking people on non-smoking floor. I complained and security talked to next door neighbor. They continued making noise and turning up there tv even at 1 am in the morning. The worst experience I have ever had in Vegas. Called security again and was told they wouldn't do anything about it. Had to leave in the middle of the night! Unbelievably awful experience!!!!!!!!!!

By on Feb 9, 2017

Review comment responded on Feb 13, 2017

Dear valued guest, Thank you for taking the time to provide feedback. We are truly sorry to hear that your stay did not go as expected. We apologize when the issue with other patrons was brought to the attention of our security team, a satisfactory resolution was not reached. We have shared your feedback with our security managers to address with their team. Thank you for being our guest and we hope that you will consider staying with us again in the future so we may provide a better experience. Thank you, Josh

2

not worth it

Everyone

The hotel is small, too far from the strip, the non-smoking rooms smell like cigarretes and the supposed discounts that you get on Orbitz they will charge you either in resort fees or in room upgrades because they don't have the room that you reserved. Don't recommend either Hard Rock or Orbitz.

By on Feb 3, 2017

Review comment responded on Feb 6, 2017

Dear valued guest, Thank you for taking the time to provide feedback. We are truly sorry to hear that you did not have an excellent stay. We apologize for the issue you experienced with the smell of smoke, when brought to the attention of our team members they will do their best to provide accommodations. Like many resorts throughout the country and in Las Vegas, we do charge a nightly resort fee. Thank you for being our guest and we hope this experience does not deter you from visiting us again in the future. Thank you, Josh

4

all good except shower head and no coffee

Everyone

Shower head is large square with not enough flow to have it work properly. You have to get right next to it to get under it. No in room coffee stinks.

By on Feb 2, 2017

Review comment responded on Feb 6, 2017

Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our restaurants and rock star atmosphere. As a full service hotel we do not provide coffee makers in our rooms, but we do offer a variety of coffee options such as in-room dining, Fuel Café, Dunkin’ Doughnuts, and our Juice Bar. Thank you for staying with us and we hope to have you as our guest again in the near future. Thank you, Josh

4
Everyone

Great staff - convient location - good rooms

By on Jan 31, 2017

Review comment responded on Feb 7, 2017

Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms and team members. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

3

nice place

Everyone

Lots of fun in the spa lots of hung guys in that place it was hot in the steam room you can get naked

By on Jan 30, 2017

Review comment responded on Feb 7, 2017

Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms and team members. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

5

great place to stay!!!

Everyone

The Hard Rock Hotel was a wonderful place to stay! It is a little off the beaten path of the STRIP, but it is within walking distance. It was very clean, had plenty of places to eat that were really good. We liked that it was 10 minutes from the airport. The amenities met all of our needs, and the staff was very helpful!

By on Jan 2, 2017

Review comment responded on Jan 10, 2017

Dear valued guest, Thank you for the excellent review for the Hard Rock Hotel and Casino Las Vegas. We are thrilled to hear that you had a great stay at our resort. Thank you for the positive comments about our rooms, restaurants, and team members. We strive to create one of a kind experiences for our guests and provide them with a high level of service. We are pleased that you, like many of our guests enjoy our hotel location in proximity to McCarren International Airport. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

3

hark rock hotel-ok

Everyone

Rooms/hotel is very smokey, not great for folks sensitive to cigarette smoke. The room we had lacked hot water for several days while renovations where happening. But there was no notice about these outages, nor consideration given customers; very disappointing. One of the beds was not even and I kept feeling like I was falling out. Housekeeping forgot to supply towels on last night in hotel.

By on Dec 28, 2016

Review comment responded on Jan 4, 2017

Dear valued guest, Thank you for taking the time to provide your feedback. We truly apologize that you did not have an excellent stay. We apologize for the issues you experienced with the smell of smoke, when brought to the attention of our team members they will do their best to provide accommodations. We also apologize for the inconvenience due to construction, we are currently remodeling our Casino Tower rooms to improve our room product and provide a better guest experience. Thank you for being our guest and we hope that you will consider staying with us again in the future so we may provide a better experience. Thank you, Josh