Property is nice but staff was not very accommodating. Card keys would not allow me into the building and stff ignored me on two different occasions while trying to enter the building (then questioned what room I was staying in afterward). Not the nicest feeling. Being let down- During an 8 day stay, housekeeping stopped by once.
As if at the front desk was fantastic, very helpful & accommodating!
Good breakfast! Clean rooms, rooms are spacious. Check in personnel could be more friendly.
Rooms were large and clean. The only thing I didn’t like is they charged an extra $20 for a 3rd and 4th guest - my kids. Aside from that, had a great stay. But those extra charges will prevent me from returning.
The king deluxe was spacious. Room wasn't cramped. Coffee bar was even spacious.
Centrally located to all freeways, breakfasts were great, helpful and friendly staff
This hotel has a unique design touch with attention to detail that sets it apart from some other chains. All of the staff we interacted with were incredibly nice and welcoming. On the downside, the hotel room's old analog thermostat (from the 80's) did not work and we had to operate the A/C at the panel on the unit itself -- took us a while to figure that out! Time to upgrade to digital controllers.
We are still waiting to see if we can get the refund that the Orbitz agent said we would be given. When I realized that the dates were wrong and wanted to move the date from 9/4 to 9/8, FOR THE SAME ROOM AND RATE, the Orbitz agent said it would not be a problem but the email we received said the hotel would not refund. We booked a separate reservation through the hotel for 9/8 but will most certainly CANCEL if we do not get refunded!
Breakfast was good. Staff were friendly and accommodating.
Delicious breakfast! Exceptional overall value! No complaints.
Everyone is very nice and polite. Really enjoyed the stay. Good location as well.
Great location for beaches in so Cal and nice property very clean etc.
The property & room very nice. Breakfast staff was amazing. Very welcoming & food was delicious. Warm cookies at night super nice touch. Sadly front desk staff was not very friendly.
Located within 2 miles (3 km) of Laguna Hills Mall, Ayres Hotel Laguna Woods is within 3 miles (5 km) of Laguna Coast Wilderness Park. This 3-star hotel has 139 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Located centrally in Laguna Woods, it's connected to a shopping center and also close to Irvine Spectrum Center and Lake Forest Golf and Practice Center.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The 139 accommodations feature sitting areas. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. IPod docks, microwaves, and refrigerators are also standard. Weekly housekeeping is available.
Guests of Ayres Hotel Laguna Woods have access to an outdoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Property is nice but staff was not very accommodating. Card keys would not allow me into the building and stff ignored me on two different occasions while trying to enter the building (then questioned what room I was staying in afterward). Not the nicest feeling. Being let down- During an 8 day stay, housekeeping stopped by once.
As if at the front desk was fantastic, very helpful & accommodating!
Good breakfast! Clean rooms, rooms are spacious. Check in personnel could be more friendly.
Thank you so much for the great review!
Rooms were large and clean. The only thing I didn’t like is they charged an extra $20 for a 3rd and 4th guest - my kids. Aside from that, had a great stay. But those extra charges will prevent me from returning.
The king deluxe was spacious. Room wasn't cramped. Coffee bar was even spacious.
Centrally located to all freeways, breakfasts were great, helpful and friendly staff
This hotel has a unique design touch with attention to detail that sets it apart from some other chains. All of the staff we interacted with were incredibly nice and welcoming. On the downside, the hotel room's old analog thermostat (from the 80's) did not work and we had to operate the A/C at the panel on the unit itself -- took us a while to figure that out! Time to upgrade to digital controllers.
We are still waiting to see if we can get the refund that the Orbitz agent said we would be given. When I realized that the dates were wrong and wanted to move the date from 9/4 to 9/8, FOR THE SAME ROOM AND RATE, the Orbitz agent said it would not be a problem but the email we received said the hotel would not refund. We booked a separate reservation through the hotel for 9/8 but will most certainly CANCEL if we do not get refunded!
Dear Valued Guest, Thank you for your rating and review! We are pleased to see that you enjoyed our property. I would like to apologize for any inconvenience you experienced in regards to our key card system and the service received from our team members. We strive to provide stellar experiences for our valued guests and appreciate the feedback that you've provided. If you are ever in the area again, we hope to welcome you back for a 5-star experience. Sincerely, Marilin Fabian General Manager