La Urbana Vacation Packages

Awesome experience 👏. Total privacy and cleanliness. Everyone @ the check in were very welcoming, Highly recommended!

Not the best experience. This place is very confusing. You have to enter through the back parking lot, where it’s hot and smells terrible. There is no main entrance leading to the lobby like at other hotels, which makes the experience really unpleasant. When we checked in, we had to find our own way to the room. We were lost for 15 minutes, and when we finally found the elevator, it was broken. Many people were standing around trying to figure out how to get to their rooms. The stairs were nowhere to be found either. Very frustrating! What makes it even more confusing is that the hotel has three different districts, and you have to figure out on your own how to get to each one. The staff were not very helpful; they all seemed annoyed and were not friendly at all. The bathroom lights were not working, so I called reception. They said they would send a technician, but I waited another 20 minutes for someone to arrive. We will definitely stay somewhere else next time. This was our first and last time here. The hotel was very stressful, and I didn’t get to enjoy my vacation the way I wanted to.

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.