Staff were courteous and made you feel welcome! We had an issue with a bunch of Football Parents cutting loose until 2AM one night and then 10:30 the next and they were in the outside patio area right outside our room. Loud boom box music and singalongs!!! Just glad the staff shut them down at 10:30 on the second night.
The hotel was ok. Check in was ok, staff was courteous. The microwave and refrigerator didn't work. It was convenient, but lacked the complimentary items of other Hilton Garden Inns.
Friendly staff, room was not what I expected, room service was great
The staff was friendly and Engaging, fresh fruit on the counter.
The staff was welcoming, and the location was great. The rooms were a bit small, but that was okay because it was a short stay for us. All we needed was a place to stay overnight, with a good location, and that's exactly what we got. Nothing stood out, so if you need a place to stay that's close to everything, and relatively clean, this is your place.
My wife and I were in town for Blake Shelton concert on the UT campus. Room very clean, staff was very nice. Slept to late for breakfast.
Our first stay was July 13-14. My husband was very pleased with this hotel, he requested for me to book this same hotel on our way back home to Florida. We will only stay at this hotel.
This was a business trip. The Hotel was clean and the staff friendly. Shopping and other restaurants easily accessible. There was nothing missing that could have made my stay more enjoyable.
Stayed for 3 week nights, on a business trip. Room was clean with new fixtures. Decent gym. Near several chain restaurants. Staff was professional and friendly.
The hotel was great with a nice staff. The room service left something to be desired. All orders were transfered to a close diner who did not have to live up to the same standards.
The check-in was very smooth and professional. Room was reasonably spacious. Property looked fairly new and well-kept. The breakfast restaurant offered a good variety, but recommend getting there well before 9 a.m. in order for the food on the buffet line to be fresh and hot. Overall, a good value.
Hilton Garden Inn Knoxville West/Cedar Bluff is located 2.6 mi (4.2 km) from Dead Horse Lake Golf Course and within a 10-minute drive of Turkey Creek Shopping Center. This 118-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is served for a fee each morning.
All of Hilton Garden Inn Knoxville West/Cedar Bluff's 118 individually furnished rooms provide MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with down comforters ensure a restful night. Free local calls, safes, and ironing boards are also available.
Hilton Garden Inn Knoxville West/Cedar Bluff features an indoor pool, an outdoor pool, and a fitness center. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and express check-out.
Staff were courteous and made you feel welcome! We had an issue with a bunch of Football Parents cutting loose until 2AM one night and then 10:30 the next and they were in the outside patio area right outside our room. Loud boom box music and singalongs!!! Just glad the staff shut them down at 10:30 on the second night.
The hotel was ok. Check in was ok, staff was courteous. The microwave and refrigerator didn't work. It was convenient, but lacked the complimentary items of other Hilton Garden Inns.
Dear Greg, While we're happy to see that you were overall comfortable, we aim to impress. Please accept our apologies for the maintenance concerns you noted. Our team is investigating these matters and will address any issues if they are found. We know that we can provide a more comfortable visit than this. It's our hope that you will consider joining us again in the future so that we can prove it.
Friendly staff, room was not what I expected, room service was great
Thank you for your comments. While it is unfortunate that your room was not as you expected, we're delighted that our fun and friendly team could deliver the hospitality we aim for. We hope to see you again at Hilton Garden Inn Knoxville West/Cedar Bluff for another excellent service.
The staff was friendly and Engaging, fresh fruit on the counter.
Dear Eddie, Our team will be thrilled to hear you appreciated their commitment to providing top-notch service. We aim to ensure that each guest has a pleasant stay and we're glad you enjoyed our offering of fresh fruit. Your five-star feedback is truly appreciated, and we'd love to see you again in the future. Until next time!
The staff was welcoming, and the location was great. The rooms were a bit small, but that was okay because it was a short stay for us. All we needed was a place to stay overnight, with a good location, and that's exactly what we got. Nothing stood out, so if you need a place to stay that's close to everything, and relatively clean, this is your place.
My wife and I were in town for Blake Shelton concert on the UT campus. Room very clean, staff was very nice. Slept to late for breakfast.
Our first stay was July 13-14. My husband was very pleased with this hotel, he requested for me to book this same hotel on our way back home to Florida. We will only stay at this hotel.
This was a business trip. The Hotel was clean and the staff friendly. Shopping and other restaurants easily accessible. There was nothing missing that could have made my stay more enjoyable.
Dear Joe, Our team members are our greatest strength. We're thrilled that their hospitality was a highlight of your visit. That being said, we sincerely apologize that you were disturbed by some external noise. Although we're happy that our staff address this concern, we're sorry that you were inconvenienced. It's our hope that you will consider joining us again in the future so that we can deliver the peaceful and relaxing experience that you expected and deserve.