The Falstaff Hotel3.0 out of 5.0
Recent guest reviews
Well this was an interesting experience. First the previous reviews are mainly very negative with a bland response from the Operations manager who appears to have lots to learn about the job. But, for us it was a reasonable stay with excellent breakfast. But there is certainly room for improvement in some areas eg. Car park flooded in some areas so needs leveling, paving slabs loose leading to rooms in Annex where we were ( room 34 ) the bar areas were full of empty glasses and debris at 6.00 pm so it was difficult to find a clear space to sit and have a drink. And we were locked out of our room due to a dysfunctional lock on the door which when reported was no surprise to the staff. One of your male receptionist who came on duty Saturday evening really does not add value to your service given his attitude, more training in customer service perhaps would help. I think I would concur with other guests in that you appear to have a learning more towards pub scene rather than hotel service which appears to be a challenge for your management team. The young ladies who helped us enjoy our breakfast were excellent and are a great asset to your team.
I lived in Canterbury for a while, been back many times, but not in the last 5 years or so. So I didn’t know where to stay for a couple of nights on a weekend. Miles & More recommended the hotel, and didn’t overcharge in combination with a flight. Central location (West Gate), cozy reception area and modern-rustic bar/pub directly adjacent. Friendly & helpful staff. Decent breakfast. Our room in the annex building (old woodmill) was very basic and reasonably clean. The carpet may need replacing soon, bathroom OK. OK value for money. Canterbury hasn‘t changed that much over the years, nor has the limited choice of hotels. Some more competition would be a blessing for this lovely historic town.
The parking is secure and there was plenty of room. The hotel is about 1 minute's walk from West Gate where the shops and restaurants start. 7 or 8 minutes to the Cathedral. The staff were pleasant and courteous. The buffet breakfast was excellent (and included in the price). Full choice of cooked (sausages, bacon, mushrooms, eggs etc.) plus continental.
We've stayed at The Falstaff previously and it was a lovely quaint, period hotel with a great breakfast buffet so, when we were looking to return to Canterbury we recommended it to our friends without hesitation. When we arrived we saw there had been an expensive refurb since our previous visit however, this is literally only downstairs which has now become a trendy and very LOUD late night bar. We were in a superior room which was lovely but the contrast with downstairs is very jarring. The reproduction furniture upstairs and linen (curtains and 4 posted bed canopy) is very dated (and not Tudor, I'm talking 80s) but the bed and bedding were huge and comfortable. It was all very clean and tidy too. The big problem is the bar. It's clear the Falstaff cares more about it's bar customers than its hotel guests. The bar is open late, the music is loud and, as I've said, you can literally see the join in the building where they stopped putting money into the refurb. As this is a period hotel you expect the glazing to be problematic but as it currently cancels no noise from the street this adds to the cacophony below. What a pity. This was a great location but we returned because we hoped for the same experience as before but it's obvious we are no longer their desired customer base and therefore we will not be visiting or recommending The Falstaff as a hotel again.
This hotel is in a great location and we would stay here again. The main hotel is the place to be at night so for a quiet night stay in the annexe. The rooms were clean and fresh and there was a good buffet breakfast. There is parking but check availability yourself. We were disappointed when we rang up and told by the receptionist that the car park was full. Whilst checking where we could park our friends advised that there were lots of spaces! This wasn't a good start and would have cost us a lot over the time we were there.
We stayed here with friends for one night, and we all had very little sleep due to the bar being open until 2am and were not told there could be some noise. We had rooms 5 and 6 you could actually here what people were saying, constant booming music, your bed might as well of been in the bar. I expected some noise especially at this time of year, but it was horrendous you could hear toilet door banging and hand driers. I had to phone reception at 2am to asked when the bar would close and was told it had closed but still the noise continued. My husband spoke to the receptionist in the morning and he asked if we had been offered another room, which we hadn’t. Long and short of it all was they couldn’t care less and the manager wouldn’t even come and speak to us. Will never stay here again
My partner and I are big fans of 'The Falstaff’s sister hotel, ‘The George’ in Rye. It is simply superb and we’ve stayed there several time during the winter time. We had high expectations of ‘The Falstaff' even though a red flag had already been raised when reserving our room. More of that later. The hotel is perfectly situated just outside one of the town of Canterbury’s ancient walled gates and just two minutes walk from the high street. It has a a car park for patrons and is easily accessible via the rear for car owners and for other guests via the front door. On first impression the hotel seems very spacious with lots of cozy rooms and a big long bar which rather dominates the lobby. There’s a restaurant at the rear but, and here’s the rub, it only serves food at breakfast time. I have never stayed at a hotel before that doesn’t serve dinner. It’s very strange. Canterbury isn’t exactly blessed when it comes to establishments offering fine dining and I really feel that such a historic hotel is really missing out on a big opportunity to cater for its guests and visitors. Especially as ’The George’ has an incredible restaurant and draws people in from all over the county as well as return guests. At night ‘The Falstaff’ resembles a huge pub with lots of rooms. As I’ve said already: the bar dominates the centre of the hotel and everything revolves around this part of the buidling. For any guest expecting to enjoy a peaceful and relaxing time in a very old and historic hotel: well, just forget it. Our double room was cozy and warm and the TV service was ok. There was no iron or ironing board in the room and we had electrical issues with a table lamp and the heated towel radiator in the bathroom. We slept well, but I think that was because we used earplugs to prevent the thump of music from down below seeping through to our brains. This hotel has got potential. Unfortunately, in my opinion it is not fulfilling that right now.
Busy bar but quick service. Great choice of cocktails and if there is something not on drinks menu staff happy to offer! Drinks a bit pricey but worth it. Good atmosphere. Lovely & Christmassy at the moment, well worth a visit.
We stayed in a superior room for one night and to be honest, as good as the location is for accessing the city, we had virtually no sleep because of traffic noise. Whilst I would not expect complete silence in a city centre location, the hotel is willing to charge a premium rate for a room which it describes as superior but is so noisy, we finished our stay feeling completely exhausted. We feel that we were mis-sold a room based on the information available on the hotels website and that there seemed to be little or no concern from hotel staff when the noise issue was reported. We would not stay here again.
The Falstaff Hotel is very well situated for elderly and mobility challenged groups, being located just outside a gate in the city wall and the start of the pedestrian area. Most of our group of 25 was able to negotiate the charming historic cobblestone streets leading to Canterbury Cathedral; the several who could not caught a 5-minute taxi ride. Our hosts were very accommodating, helping bus our luggage and providing us with a nice (windows with a view of court yard) separate room for a banquet dinner.
- Walking distance to Canterbury Cathedral
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
Canterbury Cathedral is a short stroll from The Falstaff Hotel, and other popular attractions like St. Martin's Church are within a mile (2 km). This 46-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking. Centrally located in Canterbury, the hotel is also a short walk from Marlowe Theatre and St. Dunstan's Church.
Start your day off right with a free full breakfast, served each morning from 7 AM to 10 AM. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 46 rooms feature coffee makers, free newspapers, and desks. Guests can expect free WiFi and TVs with pay movies. Bathrooms offer hair dryers and free toiletries.
At The Falstaff Hotel, guests have access to free WiFi in public areas, coffee in a common area, and free newspapers. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a terrace and a fireplace in the lobby.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 1158 reviews