Kanaloa at Kona by Castle

Nice size rooms but bathroom and shower very outdated. Also rooms are old and portable air conditioners dont cool entire place but better than nothing. The resort front desk closes so early like 4-5pm but then again so does everything in Hawaii. :-)

Great time Would go back again Loved the ocean front room

What a beautiful complex, so well maintained. The ocean pool was magnificent! It is right at the ocean’s edge. The sunsets were breathtaking. The condo that we stayed in was beautiful as well. Very tropical decorated and comfortable furnishings. The a/c was a bit of a problem with fluctuating temps. The kitchen was lacking. There were no bbq tools, and very sparse utensils. The silverware, pots and pans, and serve ware should be replaced. There were no cookie sheets or baking pans. Besides the kitchen lacking, the overall stay was wonderful, and would Not hesitate to vacation there again.

I liked everything about the condo except the fact you had to pat for air-conditioning everything eles was great

The space was great but not knowing you have to pay an extra 25$ a day for air conditioning is crazy.

Nice place to stay. Friendly staff, good amenities, large place and beautiful pool.

The property was clean, however the rooms need updating

The property was well kept and very quiet. But there was a separate charge for AC. That should be factored into the room night cost even if it goes up.

The resort had great views. The phones were down, sop it was hard ro get in touch with the front desk. Charging 25/day for a/c after everything else was a negative. Also our unit had no hot pads, oven mits, dish cloths etc, and as i said, the phones were down so it took a few days before we were able to get them. The internet was also very slow.

We arrived late but it was easy since there are 24 he security staff. 3 pools and the one by the ocean was amazing. Easy access to Mona and driving to other beaches. Awesome stay!

It was a beautiful experience. A very comfortable home away from home. Located at the end of Kona making it private and secluded yet close to everything you need and want to see. You can see the beach Perfect location. The staff is friendly and helpful. They provide you with excellent service and have very good knowledge of the Big Island. Great choice.

Nice room. Extra charges not disclosed by Orbitz makes it expensive. Air conditioning an extra $26 a day, $85 cleaning charge, $180 in resort fees.

This is an excellent property with multiple swimming pools so there's always space, wonderful, airy units with great kitchens and balconies and a really good location. The grounds are well kept and our unit was clean and tidy when we arrived. But unfortunately the service available didn't measure up. Many visitors might never notice that there is no one to help between 5 PM and 8 AM but we had 3 separate issues where the service came up short. First, we thought (wrongly) that we wanted air conditioning. First we were told "any time you want it, we'll give you the key" but when we called back minutes later we were told it was too late for anything to be done that day (at 4:30). Next it took 2 days to get the wifi working because no one was available before 8 or after 5 and we were touring. (And, in fact, the unit's wifi never did work; when we eventually talked to someone she gave us the password to a separate system) Finally, the TV cable went out on Sunday evening. We tried to re-boot the system ourselves on Monday but that didn't work so we reported the issue as soon as the office opened on Tuesday before we went on a trip and didn't return until after 5. The TV wasn't fixed on Tuesday which was really frustrating because there was no one to follow up with.After more calls it was fixed Wednesday. The management contacted me about my frustration and gave us a bit of a refund but I hope they will at least get an answering machine so that after hours issues can be addressed.

We found roaches and lizards in the room . Wish the room was cleaner

We really enjoyed our stay. We were originally going to stay somewhere else, but then our group increased to five people and we needed a bigger place. We really lucked out by finding this one. We came at night, and the staff was really nice getting us to our room. I should say mini palace. It had stairs. The art work was beautiful. There was a full kitchen and two rooms. Master bed room was huge with a patio and a big bathroom. Guest room was big with another bathroom. Living room was well decorated and huge. It was a fun stay there.

Un condominio bastante amplio y limpio. Muy confortable y decorado al estilo hawaiano. Tiene una cosina grande y equipada. Su balcón es amplio y tiene una mesa donde pasamos muchos momentos muy agradables. Asta nos toco ver delfines desde ahí. Definitivamente volveremos a hospedarnos ahí.