CasaSandra Boutique Hotel4.0 out of 5.0
Recent guest reviews
Casasandra provides a great base for your Holbox escape. Across the road from the beautiful beach and a short, easy walk from town, you get the best of both Holbox worlds as well as fine sleeping and some good, if mixed, eating. Begin with the room. The very good bed provides the focal point amid the roughhewn furniture and rustic, but somewhat feminine feeling room. The bath is a bit small, but provides fine shower and everything worked as you would expect. The bad came with a mosquito net and as someone who is very neurotic about mosquitos, I was concerned, but at least when we were there (February), we didn’t need it and enjoyed its decorative element. Wi-Fi in the rooms is known to be spotty, but we were in room four, right above reception, so ours was okay, if not great. The excellent wide beach, with a long shallow walk to deep water, provides plentiful seating for hotel guests. The good pool (more for wading and soaking than swimming) a pleasant pool bar offers an outdoor refuge from the heat of the midday sun. The lobby provides comfortable seating, as does the long veranda on both the main and upper levels. The hammocks on the upper veranda outside your room were popular with some guests, but for us it was more a concept than a regular activity. The nightly rate includes a pretty basic continental breakfast that needs better breads. The croissants seemed nearly bagel in texture. Still, the breakfast did the trick and you can order eggs, pancakes and more al carte, if you with. The pleasant classical music in the breakfast area gets you day off to a restful start. You can eat in the lobby, on the veranda or on the sandy lawn area. Each has its charms. You can also enjoy lunch and dinner at Casasandra. The poolside and beach bars offer good lunches and snacks. We particularly enjoyed the Shrimp Tostadas and Fish Tacos. Both were quite fine, if not amazing. In the evening, the lobby and lawn area transform into Escencia, the hotel’s restaurant which offers continental-accented Caribbean cuisine. You can dine in the attractive lobby dining room or al fresco dining in front of the hotel and by the pool. Both have lots of candles and low key lighting and soft Latin jazz on the soundtrack. We had dinner once. To start, they brought herb rolls and butter which were okay, but not crusty or special. The non-descript fish in the Fish Mojito was saved by the fine black beans and rice, but the Lobster Fettuccini was a real winner. The luscious, plentiful lobster, with the sauce on the side as requested, came topped with sprouts for a nice touch. The only real downside for Casasandra, and it is not the hotel’s fault, is the annoying band playing at the beach club next door most afternoons. While they are decent musicians, that is not what I came to Holbox for and is really inconsistent with the Casasandra’s gentle, almost therapeutic ambience. I could screen it out, but it was a bit harder for my wife. Still, it didn’t really interfere with our enjoyment of this fine hotel. Great location, attractive décor, and excellent, attentive and warm service all around make Casasandra a winner.
We expected a much better hotel and it was very different from our expectations. We had sent the hotel an email advising them that we were celebrating a birthday and the hotel ignored all our requests. Holbox is very boring and there's nothing to do and no one speaks English there.
Spent 2 nights at Casa Sandra; at the outset, I should point out that, for me, the overall rating of a property represents the totality of one's staying experience; so, although one might have certain quips, it is one's lasting memory of a stay that "does it"; In that respect, Casa Sandra gave us exactly what we were looking for: carefree fun in the sun, excellent cocktails, 2 very nice dinners, a nice (even if a bit small) family room and, as I have already stated, a well-rounded and palatable experience; so, while Casa Sandra may not be a luxury hotel, and while rates may be relatively high, we were not looking for luxury here and we do understand the additional running costs a hotel on Isla Holbox may have; bottom line: Holbox is lucky to be one of the few places on earth that really has that magic of "a small island in the sun", and Casa Sandra was a very good choice for a vehicle through which to feel the magic.
We believe this hotel was overpriced. The hotel was very nice and secluded but for our experience we believe it was overpriced. It would have been very romantic but there were kids at the hotel and they were very loud. We had to move rooms because they were way too loud to be near and just got lucky that they had an open room. The rooms do not have an ocean view and are not very large. The rooms were very clean and nice but just small for how much we paid. The island itself does not have very good cell phone service and the hotel has very limited wifi in the reception area. You have to be right next to the reception desk to get a good signal. Usually not a huge deal but when your house alarm is going off and you can not get online to see your camera, it is a problem. The beach is across the street from the hotel and the system of charging to your room from the beach bar is not refined. Everything we had to do took extra time because the hotel staff did not have processes in place to handle the situations. The food was very good but very expensive. The menu had some great items but it would have been nice to be able to just get some chicken tacos. The Manager, Juan was extremely helpful and we did like working with him. It is our fault for not knowing more Spanish but it was hard to communicate because most people did not speak english. To be fair, we visit Isla Mujeres often and love it and decided to try out Isla Holbox and it is just different from Isla Mujeres. Holbox is more expensive in general and the rooms are much smaller then what we are used to in Isla Mujeres, which is not that big of a deal but we paid a lot of money to stay at Casa Sandra and we do not feel that it was a good value for what we got.
We have done the Cancun scene for a number of years and wanted something a bit different and adventured to Holbox and found that with the excuse of "protected area" they try to save money with everything. Then this hotel has the most unfriendly staff we've encountered ever. Then the taxes and additional charges that you never hear about till you arrive to the hotel are unfair. Next time we'll stick to Cancun.
We stayed at Casa Sandra for 2 nights. We had a really nice time. Good atmosphere, very nice rooms, especially room number 11, clean, good food and perfect location. A nice boutique hotel just outside the little town. There were two things that did not go very well... when we checked in we didn't get the rooms we agreed to upon making the reservation, which were connecting rooms considering we are travelling with our children. However they apologized extensively and tried to come up with several solutions, offered us a bottle of wine with our dinner and some sun screen as a tangible apology. They even offered us the 2 bedroom villa for the second night at the same rate, but as we did not want to move for one night so we did not accept this offer. But still it was very very kind. And they said they would investigate how this could have happened. The second thing, and I am actually writing this more for the management as knowing how they reacted on above mistake they never would have approved of this practice. And I suspect they would not be happy with this. I requested to check out and have the food & beverage bill sent to the lady at the front desk. When I finished paying a really considerable amount for 2 nights the waiter entered her office with a bill for 70 pesos... which equals about 3,50 dollars... apparently my husband had ordered an espresso and thought is was included in the breakfast as breakfast was included in our room price but that wasn't the case... so the lady told me that she would charge this separately to my credit card on which I joked to the lady, "well I just finished paying you a really considerable amount, the espresso is on the house, ok?" But apparently it wasn't because she insisted on me paying for the espresso. After I paid for the espresso I explained to her, that this is not about the 70 pesos, it's about giving people a good feeling when leaving. If she would have given me the coffee I would have left feeling valued for bringing my money there and not elsewhere, now I felt not like that at all, I felt angry and annoyed instead. It's just a small gesture that can make a huge difference. Other than this... hotel is highly recommended when visiting Isla Holbox.
Jasbeth from reception was an amazing help to our trip. She helped with everything and even booked us the trip out of hotel when we needed to leave. She is a top grade concierge and all round superwoman. Alejandro the sous chef was also amazingly helpful and the food that he prepared on Cuban night( Saturday nights) was incredible. He has a true passion for food and creation. The hotel on the other hand is very quaint but smelled like major ashtray in the main room of villa 14. They really need to work on fumigating the room. It was a special trip for my mum and I could not even let her stay in main room. All in all a personalized space with amazing food and service. Just wish the room smelled ok.
Returned from Casa Sandra last week and was quite disappointed. We had stayed there 18 months prior and enjoyed everything but time has changed. Pretty much everyone we met our first visit had left, leaving the service marginal and certainly not dependable. The staff walks around with frowns their face. The room we had showed a lot of wear, toilet ran, sink didn't drain, air conditioner ticked, need I say more. Evidently they have had a recent management change are are aware of the issues. Nice to know but we still payed top dollar andfelt we were taken.
Upon arriving at the footsteps of CasaSandra, it is already apparent that you have arrived at the most sophisticated and elegant of the island's offerings. A boardwalk from the street, facing the beach, and hovering over white sand, flanked by minimalistic daybeds and well-placed (and beautifully colored) Mexican hammocks, set the tone for one's stay. This is only enhanced upon entering the main house and being greeted by the always (genuinely) smiling, eager to please, kind-as-can-be attendant, Hever. If you need anything during your stay, he is your go-to, so make friends early on. The rooms are comfortable and spacious (we had a suite), particularly in a location (the entire island, that is) where it's shoes-optional, and a wardrobe of simple, lightweight, casual (though Island chic) staples are all that are needed. And make sure to bring along some books and magazines, as staring at the screen while laying in the local hammocks, palm leaves overhead on a lazy afternoon, just doesn't seem right. Breakfast is worth mentioning, as the daily spread is beautifully prepared, the fruit ripe and sweet as can be. Plenty of good strong coffee is on tap, and do not miss the fresh melon (cantaloupe) juice to start the day right. Supplement with freshly prepared eggs made-to-order, habanero salsa on the side for those who want some serious heat. Post breakfast with my family we would linger in the main house, playing cards, and easing into another day of leisure and diversion. All of the dining staff, who work throughout the day between the main house, pool and beach-side bar, are attentive, professional and ready to serve any need. Relax, you are in good hands. On that note, lunch is seafood and chelada’s beachside, at the tables in the shade. Toes in the sand, a bright and fresh ceviche (several options, our favorite was the mixed), and gentle breeze overlooking the water, you’re a million miles from home. General manager Juan runs a professional and tight operation, with an eye for detail, and while ensuring his staff is subtly, yet mindfully tending to the needs of his guests. His wife Sonia in the front office will arrange your logistical needs, whether in-house, around island, or travel related. They are the A-team, with major international hospitality experience, working in your favor as a guest at CasaSandra. We thank them and the entire team for making our holiday on Isla Holbox memorable…and we look forward to returning.
I booked a king ocean suite with bath tub but got the ole bait and switch as our room was not available. They tried to convince us to stay in a much smaller double room but we declined. Ended up with a garden king for the same price, though we weren't thrilled with feeling tricked. Worst part was there was NO ELECTRICITY AT NIGHT. We commented and complained several times to little avail. Finally, on the second night, after being in the dark for hours, they fixed the situation for more than 5 minutes. $650 night encourages me to feel pampered. This hotel does not flow through with the amenities they promise. No real wifi, no luxury touches in the rooms you would expect of a small island like this. I spent more time on the phone with credit card companies and booking agents trying to sort this mess out than relaxing on the beach and with my family. Save your time and blood pressure. Book one of the quaint hotels by the beach who are friendly and spontaneous. CasaSandra is a serious pass.
CasaSandra Boutique Hotel places you within a 10-minute stroll of Main Square and Holbox Church. This 18-room, 4-star hotel welcomes guests with free breakfast, a private beach, and an outdoor pool. It's on the waterfront and also near Punta Mosquito Beach and Passion Island.
Free buffet breakfast is served each morning from 7 AM to 11 AM. Enjoy a bite to eat at Esencia, the hotel's onsite restaurant.
All of CasaSandra Boutique Hotel's 18 rooms are individually decorated and have an array of amenities, including balconies, free bottled water, and ceiling fans. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. In-room massages are available, and rooms also include safes.
Guests staying at CasaSandra Boutique Hotel enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. For transportation, you can make use of an airport shuttle for a fee (available on request), as well as an area shuttle for a fee. The front desk has multilingual staff that can help with tours or tickets, and offer advice about sights and eateries nearby. Other amenities at this beach hotel include express check-in, a terrace, and laundry facilities.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 437 reviews