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Holiday Inn Express & Suites - Carmel / North Indianapolis

2.5 out of 5.0

Recent guest reviews

Easy to find. Lobby and rooms were clean and quiet. Rooms were long and plenty of room. Better than normal selection at breakfast. Would recommend to friends and family. Only stayed one night, but would use again.

So normal holiday inn express for the most part. Older could use some updates. It clean and comfortable. Biggest issue was the soda and ice machines on at least the 3rd and 4th floors were out of order, so that is disappointing.

We recently stayed at the Holiday Inn Express in Carmel since it was close to the church and home of a friend's funeral. We could not have asked for mire, beautiful room, stocked with all the amenities you need including a micro and refrigerator. Welcoming reception staff too. We're very pleased we decided to stay here.

Wife was a vender at the holiday bash in this hotel so we came the day before and stayed the night. I booked over the phone and asked three times for a suite. When I checked in I double checked that I was in a suite. A suite described on the website was 1 king or 2 queens with a sleeper sofa. Got to the room no sofa. Would have complained if I had paid full price but I had got a good deal on the room. Still I said four times the word suite when booking and checking in. After settling in went to the pool. Water was cold, much too cold for an indoor pool in the winter. I stayed for a few minutes before I couldn't take it any more. Went to room for a shower and the towels were some of the best I have ever used. Bed was very comfortable and the room temp was good. Staff was very friendly and nice and the breakfast was good, pancake machine was having trouble but there was a lot of other food to choose from. All in all it was a pretty good stay.

There wasn't anything remarkable or offensive about this property. We were able to book a room on short notice for one night, so that was great for us. Location was convenient. Comfortable enough room, not fancy, but decent. We didn't have any special requests, so nothing to report. There was a middle/high school age boys baseball team staying there, so I hoped we weren't on the same floor. We weren't so it wasn't a problem. Would stay again.

Not sure what is going on with the decore, but felt like we were stepping back in time. Look at room pictures to see time warp room. Room had overbearing smell from their cleaning solutions. Something new they got. Humidity in room 208 was terrible. Couldn't take shower because it would only make humidity higher in room. A/C was noisy when it clicked on to cool. Had shirt by a/c. Went to put on and it was wet! Between smell, humidity, and a/c noise we got very little sleep. Breakfast was good. No waffles...probably because electric in breakfast area is not strong enough. Lady went to go make toast (breakfast lady was in kitchen area so she may have had her microwave going at same time as toaster) and circuit popped. Took about 6 minutes to get electricity back to room. Meanwhile quest made her toast in hallway. To make matters worse pool was closed. If I wanted a no pool motel I would have booked one. I paid extra to have a pool but didn't get one. I Would Not Recommend room 208 to anyone! What a waste of $160!!!

We really enjoyed our stay at this hotel. Comfortable beds. New thick towels. Very clean. Friendly staff. The breakfast needed more choices. The food offered was fine but most holiday inn express hotels generally offer more for breakfast

Love is in the details and there is no attention to detail here. Asked to check in one hour early - NO. Asked for top floor - NO. Asked for late check out - NO. Our room was so musty, mildewy and damp. The air conditioner unit ran super loud and strange, and the fan in the bathroom sounded like a scene from a horror movie. No night light in the bathroom. White smear marks (that could have easily been wiped down) all over the room wall. Opened the fridge and water spilled out from it all over the floor. Literally when we walked into the room at arrival there was a spider crawling on the bed... no lie! The staff was extremely rude... ZERO customer service skills. No smiles. Didn't seem like they had any knowledge of the hotel industry. That's why I didn't even bother complaining about our issues. I didn't wanna spoil our time dealing with amateur ignorant staff behavior. We traveled with other families and they had similar issues especially with hotel staff behavior. I will say though that the beds and bedding were comfortable and the breakfast was decent and coffee was strong. However, I would not stay here again.

I just love how amazing the staff was with one another and how responsive they were to all our needs. I can tell they are working on their cleanliness and I couldn't be more impressed! Would recommend

This HI Express is a bit older. They are easy off / easy on access to Highway 31 North/South. They have plenty of adjacent to hotel free parking. The exterior of the hotel and the grounds are well maintained. They are also walkable distance to Arby's, McDonald's, White Castle, Burger King, Steak & Shake, Chili's and Applebee's. They are also walkable to Walmart, Five Below, Hobby Lobby and Kohl's. The main lobby and common areas were also nicely maintained and clean. The corridors, stairwells and rooms were clean but showing their signs of age. Our room was clean and comfortable enough. I would have liked to be able to set the room AC unit to continuous fan for some white noise at night, but could not get that setting to work. Regardless, I slept ok. The hotel staff were all pleasant. No problems. A trade mark of HI Expresses is the breakfast buffet. In this case, the waffle maker was out of service. They also appear to have run out of eggs around 8:30 AM on a Sunday morning, No scrambled eggs, omelets or hard boiled eggs were available. They did have coffee, juice, milk, yoghurt, rolls, bread, cereal (hot, cold), biscuits and sausage gravy, sausage and cinnamon rolls. Would have been nice to have some eggs, but made due with a couple cinnamon rolls and milk. Nothing stood out about this hotel either good or bad. It was simply an okay stay. I do enjoy staying at HI Express locations. I will stay at an HI Express again. However, I probably will not go back to this particular location.

15131 Thatcher Lane Carmel IN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Clay Terrace, Holiday Inn Express & Suites - Carmel / North Indianapolis is within 3 miles (5 km) of Carmel Visitor Center. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. Also near this Carmel hotel are Carmel Depot Museum and Museum of Miniature Houses.


Dining

Free buffet breakfast is included with your stay and awaits you each morning.


Rooms

Holiday Inn Express & Suites - Carmel / North Indianapolis's 75 rooms are air-conditioned and provide washers/dryers, sofa beds, and microwaves. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are other standard amenities.


Property features

At Holiday Inn Express & Suites - Carmel / North Indianapolis, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, Non Smoking

King 1 | Queen 1 | Sleeps 3

Room, Accessible (HEARING)

Full 2 | Queen 2 | Sleeps 4

Room, Accessible, Bathtub (Mobility)

Full 2 | Queen 2 | Sleeps 4

Suite, Non Smoking

Full 2 | Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

25% of guests recommend this hotel

Total of 60 reviews