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Holiday Inn Express & Suites - Carmel / North Indianapolis

2.5 out of 5.0

Recent guest reviews

To be sure I have the right hotel this is for the Holiday Inn Express on Thatcher Ln in Carmel. The place is a dump. Walls dirty, elevator dirty. HVAC unit right by bed and couldn't set to continuous fan. Had a suite and couch and curtains dirty. Bed was ok except couldn't sleep for AC cycling noisily all night. Got up next morning room had a nice Keuric with coffee but no cups. Thought well I will shower and go down stairs for coffee. Went to shower and thought they had just thrown shampoo etc in floor of shower. Wrong they were empty which meant shower had not been cleaned and there was no shampoo and soap. Went downstairs for breakfast which was ok but buckets in floor catching water and it wasn't raining. Asked for manager to call and no call. Was booked in for 3 nights but bailed and found another place. Worst hotel experience ever.

Being in hotel management for 20 years and most recently being a General Manager of several Holiday Inn Express’ for the last 7 years, this property is dreadful. The last 4 times I have stayed here I have had some sort of billing issue. Two of the last 4 times I have stayed here I used my IHG Rewards points but I was still billed the full amount on my company credit card. The first time I used my IHG Rewards points they did not even bother to respond to the case I had opened with Guest Relations and I had to dispute the charges with the credit card company to get a refund. At least that time when they did finally respond to my issues they refunded my IHG Rewards points in full because of their errors in billing. The last time I used my IHG Rewards points they STILL billed my credit card so, once again, I had to contact Guest Relations to get it corrected. They now have a new General Manager seemed to be competent enough to at least refund my corporate credit card (at the time of this posting it has still not be refunded). However, no other compensation was either offered or given other than a weak email apology. When I emailed the General Manager back stating how many issues I have had with incompetence at his new property and the fact that I am speaking from a professional position as an Ex-General Manager of a Holiday Inn Express, still no other compensation was offered or given. At least the last General Manager there gave me my points back from their billing mistake. I have even been checked into a dirty room, one that had no towels and one with a dead roach on the night stand. If you are going to be a General Manager of a Holiday Inn Express, make sure your staff is properly trained before you leave the property for the day. If they are not properly trained then guess what, you work the shift. That is the position of a General Manager of a limited service property. That is what it REQUIRES to succeed. Also, when a guest complains about your property and you offer them a weak email apology and they TELL YOU IT’S NOT GOOD ENOUGH, maybe, don’t just offer up another weak apology. The way you handled this shows great incompetence and I don’t have much hope for your future as a General Manager if this is the way you handle guest complaints. Could have easily saved yourself a terrible TripAdvisor review had you just taken care of me the first time around. Good luck and start working some shifts to train your staff.

For a Holiday Inn Express, it was average. The bed linens and bathroom were clean, but the hotel felt old and tired. Nice laundry for guests ($1.50 for wash and $150 for dryer, at the time of this writing). Conveniently located to Clay Terrace and easy access to 31 (which will get you to I-465). Very pleasant front desk staff.

Stayed Saturday night June 17th. Floors in lobby were dirty when checking in to room 103. Quiet room and comfortable bed. Found dirty sock and paper cup under bed. In the morning there were piss ants all over one of the night stands and centipedes on the floor in the bathroom. The desk chair seemed to be broken and the shower pressure was very low. Breakfast buffet was good. Detailed issues with front desk and they seemed to care and offered to give us bonus reward points. At $216 for the room we will probably try somewhere else next time.

Perhaps because it was Memorial Day Weekend AND the Indy 500 weekend that the price was so high. It was about $100 more than I expected. The room was nice, but average. The lobby is very comfy and welcoming. They have an EXCELLENT free breakfast: pancakes, scrambled eggs, Mexican omelets, sausage, gravy, biscuits, bacon, cinnamon rolls, bagels, muffins, cereal, coffee, juices, fruits! It was fantastic. We stayed on the 2nd floor, and there are 4 floors in the building. We did hear a lot of foot traffic above us during the night, which is no fault of the hotel. Again, I would have given it a higher rating if the price was more reasonable. They did have a washing machine on site, along with a fitness center & indoor pool. The room had a mini-fridge, microwave, and Keurig machine. PS -- looking at the prices AFTER our trip, they have dropped about $80. So looks like the high-traffic weekend did cause a big price increase.

We booked three rooms, but go only one. One of us, showed up at 10:00 pm, and was told that it will take two hours for manager to clean the room. The second person was told that they don’t have his room, and has call their central reservation. They found him a room in another hotel, but some distance away from the group. First day the breakfast was good, but the second day I was told that sorry we don’t have breakfast. Breakfast was included in the room rates. Also, the room cleaning service showed up around 6:00 pm. I believe they are having some serious management issues. Otherwise, it is just a basic hotel.

We stayed here for one night for a sporting event nearby. The location was convenient and right off the highway, and close to dining and grocery store. We had a 2 queen room and it was a nice size, the room and bathroom were pretty basic but included a mini-fridge and keurig and met all of our needs. We had no trouble with noise from either inside or outside the hotel. The free continental breakfast was good and the woman who ran it was very friendly and helpful. Great stay for the price.

The staff is courteous but there are some issues. Dirty sink, toilet and not to mention poor temperature control in my room. The door needs maintenance because it's difficult to open and close. Over all this is a spot to only book when necessary.

We spent 4 nights at this hotel for a business trip. The lobby was beautiful, and we were very impressed with the overall feel/look of the hotel. My favorite part, however, was actually the room! It may seem like a small detail, but I loved the paint color and the decor...it helped us feel more at home. The room had a mini fridge (a huge perk!), and was a convenient distance from a variety of restaurants. Breakfast in the morning was a typical continental breakfast, and left us feeling full and ready for the day. Overall, I would certainly recommend this hotel for anyone stopping through Indy for the evening or for a business trip.

upon arriving at the holiday inn express in carmel you walk into such a unique hotel with all the wood trim, I really liked it. You do not see that style in hotels anymore. The staff were so friendly and made me feel at home.

15131 Thatcher Lane Carmel IN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Clay Terrace, Holiday Inn Express & Suites - Carmel / North Indianapolis is within 3 miles (5 km) of Carmel Visitor Center. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. Also near this Carmel hotel are Carmel Depot Museum and Museum of Miniature Houses.


Dining

Free buffet breakfast is offered each morning.


Rooms

Holiday Inn Express & Suites - Carmel / North Indianapolis's 75 rooms are air-conditioned and provide washers/dryers, sofa beds, and microwaves. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are other standard amenities.


Property features

At Holiday Inn Express & Suites - Carmel / North Indianapolis, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, Non Smoking

King 1 | Queen 1 | Sleeps 3

Room, Accessible (HEARING)

Full 2 | Queen 2 | Sleeps 4

Room, Accessible, Bathtub (Mobility)

Full 2 | Queen 2 | Sleeps 4

Suite, Non Smoking

Full 2 | Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

25% of guests recommend this hotel

Total of 50 reviews