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Holiday Inn Express & Suites - Carmel / North Indianapolis

2.5 out of 5.0

Recent guest reviews

Not sure what is going on with the decore, but felt like we were stepping back in time. Look at room pictures to see time warp room. Room had overbearing smell from their cleaning solutions. Something new they got. Humidity in room 208 was terrible. Couldn't take shower because it would only make humidity higher in room. A/C was noisy when it clicked on to cool. Had shirt by a/c. Went to put on and it was wet! Between smell, humidity, and a/c noise we got very little sleep. Breakfast was good. No waffles...probably because electric in breakfast area is not strong enough. Lady went to go make toast (breakfast lady was in kitchen area so she may have had her microwave going at same time as toaster) and circuit popped. Took about 6 minutes to get electricity back to room. Meanwhile quest made her toast in hallway. To make matters worse pool was closed. If I wanted a no pool motel I would have booked one. I paid extra to have a pool but didn't get one. I Would Not Recommend room 208 to anyone! What a waste of $160!!!

We really enjoyed our stay at this hotel. Comfortable beds. New thick towels. Very clean. Friendly staff. The breakfast needed more choices. The food offered was fine but most holiday inn express hotels generally offer more for breakfast

Love is in the details and there is no attention to detail here. Asked to check in one hour early - NO. Asked for top floor - NO. Asked for late check out - NO. Our room was so musty, mildewy and damp. The air conditioner unit ran super loud and strange, and the fan in the bathroom sounded like a scene from a horror movie. No night light in the bathroom. White smear marks (that could have easily been wiped down) all over the room wall. Opened the fridge and water spilled out from it all over the floor. Literally when we walked into the room at arrival there was a spider crawling on the bed... no lie! The staff was extremely rude... ZERO customer service skills. No smiles. Didn't seem like they had any knowledge of the hotel industry. That's why I didn't even bother complaining about our issues. I didn't wanna spoil our time dealing with amateur ignorant staff behavior. We traveled with other families and they had similar issues especially with hotel staff behavior. I will say though that the beds and bedding were comfortable and the breakfast was decent and coffee was strong. However, I would not stay here again.

I just love how amazing the staff was with one another and how responsive they were to all our needs. I can tell they are working on their cleanliness and I couldn't be more impressed! Would recommend

This HI Express is a bit older. They are easy off / easy on access to Highway 31 North/South. They have plenty of adjacent to hotel free parking. The exterior of the hotel and the grounds are well maintained. They are also walkable distance to Arby's, McDonald's, White Castle, Burger King, Steak & Shake, Chili's and Applebee's. They are also walkable to Walmart, Five Below, Hobby Lobby and Kohl's. The main lobby and common areas were also nicely maintained and clean. The corridors, stairwells and rooms were clean but showing their signs of age. Our room was clean and comfortable enough. I would have liked to be able to set the room AC unit to continuous fan for some white noise at night, but could not get that setting to work. Regardless, I slept ok. The hotel staff were all pleasant. No problems. A trade mark of HI Expresses is the breakfast buffet. In this case, the waffle maker was out of service. They also appear to have run out of eggs around 8:30 AM on a Sunday morning, No scrambled eggs, omelets or hard boiled eggs were available. They did have coffee, juice, milk, yoghurt, rolls, bread, cereal (hot, cold), biscuits and sausage gravy, sausage and cinnamon rolls. Would have been nice to have some eggs, but made due with a couple cinnamon rolls and milk. Nothing stood out about this hotel either good or bad. It was simply an okay stay. I do enjoy staying at HI Express locations. I will stay at an HI Express again. However, I probably will not go back to this particular location.

To be sure I have the right hotel this is for the Holiday Inn Express on Thatcher Ln in Carmel. The place is a dump. Walls dirty, elevator dirty. HVAC unit right by bed and couldn't set to continuous fan. Had a suite and couch and curtains dirty. Bed was ok except couldn't sleep for AC cycling noisily all night. Got up next morning room had a nice Keuric with coffee but no cups. Thought well I will shower and go down stairs for coffee. Went to shower and thought they had just thrown shampoo etc in floor of shower. Wrong they were empty which meant shower had not been cleaned and there was no shampoo and soap. Went downstairs for breakfast which was ok but buckets in floor catching water and it wasn't raining. Asked for manager to call and no call. Was booked in for 3 nights but bailed and found another place. Worst hotel experience ever.

Being in hotel management for 20 years and most recently being a General Manager of several Holiday Inn Express’ for the last 7 years, this property is dreadful. The last 4 times I have stayed here I have had some sort of billing issue. Two of the last 4 times I have stayed here I used my IHG Rewards points but I was still billed the full amount on my company credit card. The first time I used my IHG Rewards points they did not even bother to respond to the case I had opened with Guest Relations and I had to dispute the charges with the credit card company to get a refund. At least that time when they did finally respond to my issues they refunded my IHG Rewards points in full because of their errors in billing. The last time I used my IHG Rewards points they STILL billed my credit card so, once again, I had to contact Guest Relations to get it corrected. They now have a new General Manager seemed to be competent enough to at least refund my corporate credit card (at the time of this posting it has still not be refunded). However, no other compensation was either offered or given other than a weak email apology. When I emailed the General Manager back stating how many issues I have had with incompetence at his new property and the fact that I am speaking from a professional position as an Ex-General Manager of a Holiday Inn Express, still no other compensation was offered or given. At least the last General Manager there gave me my points back from their billing mistake. I have even been checked into a dirty room, one that had no towels and one with a dead roach on the night stand. If you are going to be a General Manager of a Holiday Inn Express, make sure your staff is properly trained before you leave the property for the day. If they are not properly trained then guess what, you work the shift. That is the position of a General Manager of a limited service property. That is what it REQUIRES to succeed. Also, when a guest complains about your property and you offer them a weak email apology and they TELL YOU IT’S NOT GOOD ENOUGH, maybe, don’t just offer up another weak apology. The way you handled this shows great incompetence and I don’t have much hope for your future as a General Manager if this is the way you handle guest complaints. Could have easily saved yourself a terrible TripAdvisor review had you just taken care of me the first time around. Good luck and start working some shifts to train your staff.

For a Holiday Inn Express, it was average. The bed linens and bathroom were clean, but the hotel felt old and tired. Nice laundry for guests ($1.50 for wash and $150 for dryer, at the time of this writing). Conveniently located to Clay Terrace and easy access to 31 (which will get you to I-465). Very pleasant front desk staff.

Stayed Saturday night June 17th. Floors in lobby were dirty when checking in to room 103. Quiet room and comfortable bed. Found dirty sock and paper cup under bed. In the morning there were piss ants all over one of the night stands and centipedes on the floor in the bathroom. The desk chair seemed to be broken and the shower pressure was very low. Breakfast buffet was good. Detailed issues with front desk and they seemed to care and offered to give us bonus reward points. At $216 for the room we will probably try somewhere else next time.

Perhaps because it was Memorial Day Weekend AND the Indy 500 weekend that the price was so high. It was about $100 more than I expected. The room was nice, but average. The lobby is very comfy and welcoming. They have an EXCELLENT free breakfast: pancakes, scrambled eggs, Mexican omelets, sausage, gravy, biscuits, bacon, cinnamon rolls, bagels, muffins, cereal, coffee, juices, fruits! It was fantastic. We stayed on the 2nd floor, and there are 4 floors in the building. We did hear a lot of foot traffic above us during the night, which is no fault of the hotel. Again, I would have given it a higher rating if the price was more reasonable. They did have a washing machine on site, along with a fitness center & indoor pool. The room had a mini-fridge, microwave, and Keurig machine. PS -- looking at the prices AFTER our trip, they have dropped about $80. So looks like the high-traffic weekend did cause a big price increase.

15131 Thatcher Lane Carmel IN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Clay Terrace, Holiday Inn Express & Suites - Carmel / North Indianapolis is within 3 miles (5 km) of Carmel Visitor Center. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. Also near this Carmel hotel are Carmel Depot Museum and Museum of Miniature Houses.


Free buffet breakfast is included with your stay and awaits you each morning.


Holiday Inn Express & Suites - Carmel / North Indianapolis's 75 rooms are air-conditioned and provide washers/dryers, sofa beds, and microwaves. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are other standard amenities.

Property features

At Holiday Inn Express & Suites - Carmel / North Indianapolis, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, Non Smoking

King 1 | Queen 1 | Sleeps 3

Room, Accessible (HEARING)

Full 2 | Queen 2 | Sleeps 4

Room, Accessible, Bathtub (Mobility)

Full 2 | Queen 2 | Sleeps 4

Suite, Non Smoking

Full 2 | Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

25% of guests recommend this hotel

Total of 55 reviews