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Holiday Inn Express & Suites - Carmel / North Indianapolis

2.5 out of 5.0

Recent guest reviews

We were pleased with this hotel. Location was important for us so it worked great. Rooms were clean and roomy. They provided a trundle for a night when we asked. Hotel lobby and surrounding areas are newly updated. Breakfast was hot and fresh. Staff were all friendly and very helpful. Will definitely stay again.

Starting to lose faith in the HIE brand. I tend to always look for a HIE while traveling but the last few visits were disappointing. 1st and foremost...this location needs to fire their handyman (see photos). Repairs and painting seems slapped together. Room is spacious and appeared very clean. Since we were checking in for a soccer tournament (like many others that weekend) my boys and I were given a lecture and contract which essentially was to ensure good behavior. No running in the halls, jumping on beds or having any sort of fun or we will be asked to leave. Never saw or signed anything like this. Breakfast was just OK.

So stayed for a few nights, not the best place I've stayed but not the worse. It looked as if they have started to renovate this hotel. The lobby area looked fresh and new, well that kinds ended as soon as the elevator opened. The rest of the place looked pretty dated. My room was not too bad, bathroom looked nice and new rest of it could is and update. The bed was really hard for my taste. Staff was great during check in and out, however I did call and ask about an item that may have been left behind and the gentleman said he would give me a call back after the checked the room to see if it was still there, it was not in their lost and found. I never received a call. My biggest thing was the pool temperature was set really low, my son was so looking forward to going swimming and we did but was too cold to stay in for too long. Hotel seem kinda slow so maybe they keep it down when they are slow a lot of water to heat if it's not being used. In the future I'll let the staff know I plan on using the pool and see if that could be adjusted.

Decent room for the money, but the place was full of sports teams so I had to stand up to eat breakfast both days and some items were gone. Other than that, and the parking lot being small and oddly shaped it was ok.

Easy to find. Lobby and rooms were clean and quiet. Rooms were long and plenty of room. Better than normal selection at breakfast. Would recommend to friends and family. Only stayed one night, but would use again.

So normal holiday inn express for the most part. Older could use some updates. It clean and comfortable. Biggest issue was the soda and ice machines on at least the 3rd and 4th floors were out of order, so that is disappointing.

We recently stayed at the Holiday Inn Express in Carmel since it was close to the church and home of a friend's funeral. We could not have asked for mire, beautiful room, stocked with all the amenities you need including a micro and refrigerator. Welcoming reception staff too. We're very pleased we decided to stay here.

Wife was a vender at the holiday bash in this hotel so we came the day before and stayed the night. I booked over the phone and asked three times for a suite. When I checked in I double checked that I was in a suite. A suite described on the website was 1 king or 2 queens with a sleeper sofa. Got to the room no sofa. Would have complained if I had paid full price but I had got a good deal on the room. Still I said four times the word suite when booking and checking in. After settling in went to the pool. Water was cold, much too cold for an indoor pool in the winter. I stayed for a few minutes before I couldn't take it any more. Went to room for a shower and the towels were some of the best I have ever used. Bed was very comfortable and the room temp was good. Staff was very friendly and nice and the breakfast was good, pancake machine was having trouble but there was a lot of other food to choose from. All in all it was a pretty good stay.

There wasn't anything remarkable or offensive about this property. We were able to book a room on short notice for one night, so that was great for us. Location was convenient. Comfortable enough room, not fancy, but decent. We didn't have any special requests, so nothing to report. There was a middle/high school age boys baseball team staying there, so I hoped we weren't on the same floor. We weren't so it wasn't a problem. Would stay again.

Not sure what is going on with the decore, but felt like we were stepping back in time. Look at room pictures to see time warp room. Room had overbearing smell from their cleaning solutions. Something new they got. Humidity in room 208 was terrible. Couldn't take shower because it would only make humidity higher in room. A/C was noisy when it clicked on to cool. Had shirt by a/c. Went to put on and it was wet! Between smell, humidity, and a/c noise we got very little sleep. Breakfast was good. No waffles...probably because electric in breakfast area is not strong enough. Lady went to go make toast (breakfast lady was in kitchen area so she may have had her microwave going at same time as toaster) and circuit popped. Took about 6 minutes to get electricity back to room. Meanwhile quest made her toast in hallway. To make matters worse pool was closed. If I wanted a no pool motel I would have booked one. I paid extra to have a pool but didn't get one. I Would Not Recommend room 208 to anyone! What a waste of $160!!!

15131 Thatcher Lane Carmel IN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Clay Terrace, Holiday Inn Express & Suites - Carmel / North Indianapolis is within 3 miles (5 km) of Carmel Visitor Center. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. Also near this Carmel hotel are Carmel Depot Museum and Museum of Miniature Houses.


Free buffet breakfast is included with your stay and awaits you each morning.


Holiday Inn Express & Suites - Carmel / North Indianapolis's 75 rooms are air-conditioned and provide washers/dryers, sofa beds, and microwaves. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are other standard amenities.

Property features

At Holiday Inn Express & Suites - Carmel / North Indianapolis, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

25.0% of guests recommend this hotel

Total of 64 reviews