Fairfield Inn & Suites Houston Intercontinental Airport3.0 out of 5.0
Recent guest reviews
I can't speak to the guest rooms, but this review is specifically for the event space. If you're interested in booking a meeting room near IAH and are looking for great service, stay way from this Fairfield Inn and Suites and head to the Hilton Garden Inn across the street (ask for Phyllis Thompson). Quick advice - if you're in customer service and your revenue strongly depends on high customer retention, good service, and strong word of mouth, it's best to not do the following: 1. Lie 2. Remain unapologetic about a mistake you made I had the unfortunate experience of dealing with the Sales Director at this hotel. I was verbally confirmed for a meeting room for my sales team, but I (stupidly) trusted this was enough and made preparations with my team to attend the meeting at this hotel. After 5 days, I still had not received the contract, so I called and left a message (where the Sales Director did not bother calling back even though her answering machine said that my call was "reeeaaal" important). I finally received back communication once I emailed her later in the day. Long story short, she said the room was no longer available because a group that had an existing reservation needed more space in the main ballroom. Nowhere in any of her communication was there even a hint of an apology. She claimed that she left me a voice message, but there is no record of a call or any voice message. On the other hand, I immediately reached out to the Hilton Garden Inn next door for meeting space, and the Sales Director there was much more helpful and pleasant to deal with. If you need a meeting room near IAH, go to the Hilton Garden Inn instead. I'm sure the GM will read this message and might even offer a posted apology below the Trip Advisor review. However, I'll say that the GM already reached out to me personally (after the hotel was contacted directly by Marriott to review the incident) with an apology, a promise to discuss the incident with the Sales Director, and 10,000 Marriott points. Despite numerous emails and promises that the points should have already been posted, the points still are not in my account even though it has been 6 weeks, and my latest emails have been ignored. I personally do not care about the points because this offer is less than .01% of my combined SPG/Marriott points. However, this behavior speaks volumes about how much they really do care.
Stayed at this hotel on a Saturday night. Had a layover at the airport so we were dead tired. Check in was a breeze. Very friendly people and the rooms are great. Had 1 issue when we were there but the highly proffesional staff took care of us. Shout out to the Assistant Manager Liz Guidry! Helped us out ALOT! Would we stay here again? In a heartbeat. 5 star staff. No lie.
I've stayed at a lot of hotels in a lot of cities in a lot of countries, but this place has one particular young lady on the morning shift at front desk (Rubi, I believe? But her hair covers her name badge) who is the BEST hotel employee I've ever met. A few examples of her beyond excellent service: she provided tips for how to ensure perfect timing on the free airport shuttle bus for my party of six, she thoroughly explained laundry machines and offered quarters, she advised the best spots for long-term parking, and once she even chased me down in the parking lot to warn me that the restaurant I was going to was closed on Saturday nights (I had stopped by the desk to get walking directions). We stayed twice, before and after a trip via IAH, and she helped us in a dozen small ways. I hope management recognizes her potential and promotes her. Breakfast here was plentiful with a good variety; cheese omelettes with sausage-pepper side and salsa was particularly good; we also enjoyed the white and brown cow juice, multiple flavors of yogurt and cereal, hot waffles, 3 kinds of fruit juice, and the toast with butter and jelly. Pool is on the small side, but overcomes that with its waterfall feature. The water was off for 2 or 3 hours (June 2017) but they had it working again before the time they had promised. Front Desi's quality service changed this place from simply meeting expectations to far surpassing them!
Don't stay here. Had to wait an hour for the shuttle from airport. The only good thing was a friendly shuttle driver, once he came. Water was supposed to be off from 11 pm to 5 am. Woke up at 6 am - no water - left at 7 - still no water. Unfriendly and unhelpful staff. Asked to have juice turned on a little early so we could have a drink before boarding a flight - no luck. As a Marriott rewards member, I am highly disappointed.
Hotel is nice. Hotel staff is very accommodating. I did get stuck in the elevator(#1) for 25 minutes. My main problem is with air conditioning. It is always hot in the hallways. I have talk to the staff and was informed that the GM was working on it but it's been two weeks and it is still hot.
This hotel is nicely tucked away in some trees just a ways from IAH. Best thing is they allow parking for free up to 7 nights and free shuttle service! What?! Yeah you read that right! Room was clean and well appointed. Friendly staff. Will stay again.
Clean, cozy hotel. Good breakfasts. Close to the airport. Good location. Price is very good. The only complaint is that the blanket is too thin. Not thick and fluffy. Felt cold with air conditioning on. Otherwise very good place.
I stay here when I am in Houston. I have stayed here several times with no issues. Breakfast is adequate and you can get dinner as well, you might want to because the options close by are very limited.
Stayed here for one night awaiting a connection and found the staff very friendly, the food pretty good and the free shuttle to the airport only a 15 minutes ride - we would very definitely stay here again.
Stayed here for 1 night after a late flight into Houston before leaving for San Antonio the next day. Checked in just past midnight and the front desk checked us in but I wouldn't say he was friendly. Quickly checked out breakfast in the morning but didn't get anything. Decent area for guests to eat. Shuttle back to airport was great. Took us to the rental car location. One 2 drawbacks to the shuttle is that it stops at midnight (which is advertised and was no surprise to us) and that you have to reserve spots on the return shuttle. Shuttle did have plenty of space when we called in the morning and the plus is you are guaranteed a spot on it.
- Free full breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Free airport shuttle
Located 2.5 mi (4 km) from Houston Grand Prix, Fairfield Inn & Suites Houston Intercontinental Airport is within a 10-minute drive of Golf Club of Houston. This 131-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's near the airport and also close to Houston Police Department Museum.
Start your day off right with a free full breakfast.
Fairfield Inn & Suites Houston Intercontinental Airport's 131 rooms are air-conditioned and provide sofa beds, microwaves, and refrigerators. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Coffee makers, free newspapers, and hair dryers are also standard.
Guests staying at Fairfield Inn & Suites Houston Intercontinental Airport enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include 5 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 203 reviews