I like that u can have the guest over without being harassed
The TV volume didn't work and my room was too cold
Not 1 trash can in the room. Bath lite out. No maintenance personnel on duty for 2 days. Had to take lamp shade off of hall lamp and use hall mirror to shave. Staff said there was nothing they could do!!!!!!
Other than a very crowded parking lot it was a great place to stay and several great places to eat that take a minute to walk to.
Located in US 290, Extended Stay America Suites Houston Northwest Hwy 290 is within a 15-minute drive of popular attractions such as Memorial City Mall and CityCentre. Each of the 85 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Suites Houston Northwest Hwy 290 enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. There's free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a meeting room, laundry facilities, and a vending machine.
I like that u can have the guest over without being harassed
The TV volume didn't work and my room was too cold
Thank you for writing a review. We are sorry for the inconvenience you experienced in your room. Our engineering team is investigating this problem to service the room immediately. We appreciate your business and hope that you will return for another visit. Sincerely, Hotel Management
Not 1 trash can in the room. Bath lite out. No maintenance personnel on duty for 2 days. Had to take lamp shade off of hall lamp and use hall mirror to shave. Staff said there was nothing they could do!!!!!!
Wayne, thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Thanks again for your feedback-it is valuable to our team. Sincerely, Hotel Management
Other than a very crowded parking lot it was a great place to stay and several great places to eat that take a minute to walk to.
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management