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Extended Stay America - Houston - Greenway Plaza

2.5 out of 5.0

Recent guest reviews

Only 2/4 of the lights in the room worked, no outlet near bedside table. Their minimal breakfast (instant oatmeal packets, packaged muffins and granola bars) was out of muffins 2/4 mornings reasonably clean, and having a decent size fridge and microwave was helpful, but I'll choose a different hotel next time I'm in the area

Had issue with manager on previous stay but returned based on value

Helpful staff. Good location. Got a very large room at a great price.

Love it! It's like a mini apt I can call home away from home!!

Room was small and dingy. Lots of road noise from outside - small hotel not set back far enough from freeway. Difficult to access hotel from adjacent freeway exits.

How does a hotel run with no clean towels available for their guest?

The room I was put in initially was not cleaned after a prior guest. There were no towels, no bed comforter and the mini stove in the kitchen area had been torn apart. The young girl at the desk did her best to move me to another room after I insisted she come and see the status of the room she provided. The next day I was greeted in the hallway my undercover officers "doing some work". When I approached the desk and voiced my concern I was told I should feel safer with them in the building?! I insisted on a refund for the last night of my stay and moved to a different hotel.

Reasonable price for a good location hotel with a kitchen.

Upon first entering the hotel, I noticed the elevator was broke and the lobby was in need of vacuuming. Later that night, when visiting the vending machines, I noticed vomit on the floor and no employees around to notify. Though the elevator was fixed shortly later and the room was equipped with with a full kitchen, the bed was uncomfortable and squeaky and staff was scarce. All in all it was not a bad experience.

Booked two NON-SMOKING QUEEN ROOMS, were sent to 2 SMOKING DOUBLE ROOMS. People roaming the parking lot (non-guests) were also roaming the lobby and they appeared to be homeless. Asked to be moved to non smoking and was told "thats all we have". Went to another hotel and asked for a refund - hotel denied the refund request. I wouldn't take my child here and would never return on my own.

I loved the central location of this place. Plus there was a Whole Foods Market 1/2 a mile away on Kirby Rd! I like to be near healthy food places so I was very happy. My room was very comfortable and clean. Even being near the freeway, I heard nothing. I enjoyed a peaceful sleep every night- I stayed 4 nights. The staff was really helpful and professional. The morning coffee was good too. I would definitely stay again!

[...]

Located close to son's home. Easy to locate when arriving via US 59. Hotel is nice, but beds are too hard.

The room had a very "Musty" oder. There was hair in the sink in the bathroom and the sheets had not been changed on the beds. The carpet in front of the air conditioner was wet from leaking condisation.The front desk person did appoligize for the inconvenance but there was no one from housekeeping to correct the problem. My wife changed the sheets on the beds and i purchased some disenfectant to spray the room. The hotel was in a good location, but was not easy accesible do to it being so close to the exit ramp of US-59 it was a one way road in which u had to go make a complete cirkle to come back to it. I took my daughter to visit collage's in the area. the traffic was very heavey and thdriver's was very rude.

To be clear and fair - the staff was extremely nice and the room was clean and comfortable. However, I booked the room for the sole purpose that they advertised having a fitness room. They do not. They have a deal with a gym around the corner they you can use their facility. I don't have time to figure out where the off-site gym is and then, go through the steps of gaining access to their facility. I just want to run on a treadmill after a 14 hour day.

It's quite a noisy place, a bit sombre. But it's inexpensive, and you can stay there for a night without any problem. Wi-Fi not included. The room was perfectly clean, and the location is really not bad with regard to downtown Houston.

I went with a friend to look for an apartment. I wanted the hotel to be near where I would be looking. It was a nice enough area, right next to the highway. It was well lit and safe. Service was fine, no complaints, especially for the price. However, the bed hurt my back after a while, there were holes in the blankets, and the towels were scratchy. Again, you get what you pay for. It was worth the money, but just barely. If you, or anyone you are traveling with is extremely picky, you should try somewhere else.

They were very accomodating and friendly. In our situation we needed the extras they offered with the fridge, microwave, etc. The location was the best for our needs..very convenient. Compared to other lodging in the area, this is a deal.

For a hotel that describes itself as "extended stay", I didn't see anything that drastically differentiated it from other hotels that have the same amenities. Yes, it did have a very small kitchenette but that didn't overcome the rooms extraordinary blandness, dated and old feeling, and "so-so" vibe. I would take an Embassy Suites over this place any day.

Everything was ok. Not amazing and did not have a fitness center like advertised. this was the only reason i transferred to different hotel.

2330 Southwest Fwy Houston TX

Located in Southwest Houston within 2 miles (3 km) of Menil Collection, Extended Stay America - Houston - Greenway Plaza is within a few miles (5 km) of other popular sights such as Houston Zoo. This hotel has 122 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Houston hotel are Houston Natural Science Museum and Children's Museum of Houston.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard. Weekly housekeeping is available.

Rooms


At Extended Stay America - Houston - Greenway Plaza, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Property features

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Houston - Greenway Plaza

Everyone (6) Couples (1) Business (5) Students (1) Family (6) Friends (1) Other (1)
3

more cheap than good

Everyone

Only 2/4 of the lights in the room worked, no outlet near bedside table. Their minimal breakfast (instant oatmeal packets, packaged muffins and granola bars) was out of muffins 2/4 mornings reasonably clean, and having a decent size fridge and microwave was helpful, but I'll choose a different hotel next time I'm in the area

By on Feb 26, 2017

5
Everyone

Had issue with manager on previous stay but returned based on value

By on Jan 4, 2017

4

great room at a great price

Everyone

Helpful staff. Good location. Got a very large room at a great price.

By on Dec 29, 2016

5
Everyone

Love it! It's like a mini apt I can call home away from home!!

By , from Houston on Nov 7, 2016

Review comment responded on Nov 30, 2016

Dear Guests, Thank you for the positive response. We appreciate the time and effort you took to input your experiences. Look forward to having you stay with us in the near future. Thank you. GM

2

houston, we have a problem

Everyone

Room was small and dingy. Lots of road noise from outside - small hotel not set back far enough from freeway. Difficult to access hotel from adjacent freeway exits.

By , from Seattle on Oct 28, 2016

Review comment responded on Nov 30, 2016

We appreciate your feedback. There are rooms that face away from the freeway and the noise is not noticeable at all. Thank you.

1

no towels available

Students

How does a hotel run with no clean towels available for their guest?

By on Sep 20, 2016

1

never again will i stay here!

Everyone

The room I was put in initially was not cleaned after a prior guest. There were no towels, no bed comforter and the mini stove in the kitchen area had been torn apart. The young girl at the desk did her best to move me to another room after I insisted she come and see the status of the room she provided. The next day I was greeted in the hallway my undercover officers "doing some work". When I approached the desk and voiced my concern I was told I should feel safer with them in the building?! I insisted on a refund for the last night of my stay and moved to a different hotel.

By on Mar 2, 2016

3

good location

Families

Reasonable price for a good location hotel with a kitchen.

By on Jul 28, 2015

2

not a bad experience

Couples

Upon first entering the hotel, I noticed the elevator was broke and the lobby was in need of vacuuming. Later that night, when visiting the vending machines, I noticed vomit on the floor and no employees around to notify. Though the elevator was fixed shortly later and the room was equipped with with a full kitchen, the bed was uncomfortable and squeaky and staff was scarce. All in all it was not a bad experience.

By on Jun 4, 2012

1

run as fast as you can!

BusinessTravelers

Booked two NON-SMOKING QUEEN ROOMS, were sent to 2 SMOKING DOUBLE ROOMS. People roaming the parking lot (non-guests) were also roaming the lobby and they appeared to be homeless. Asked to be moved to non smoking and was told "thats all we have". Went to another hotel and asked for a refund - hotel denied the refund request. I wouldn't take my child here and would never return on my own.

By on Mar 8, 2012