It is most unfortunate that this hotel group, not just this hotel location, sell their rooms with breakfast then supply no breakfast at all. In the morning, I discovered their idea of breakfast was a 1oz granola bar and a cup of coffee, tea, or chocolate. On four mornings out of my seven days stay, there was no granola bar. There was a provision in a rack for small packets of Oats but by 8.30 am there was none.
The fast internet which they advertise as free is not free at all. They provide slow internet free, and if you want the internet to do more than send an email, they require you to buy it. The toilet seat was dirty, and the kitchen waste bin under the sink contained food debris from the previous guest. Dogs in surrounding rooms barked frequently, and a renovation of the corridors with stinking paint was taking place during the whole of my stay. A complete renovation of a room three doors from me had me listening to hammering, sawing, and drilling all day and a halfway through the night. I asked the manager t help me by calling lost and found at Houston airport. He left me sitting in the lobby for three and a half hours and did nothing. When I asked him again, he sarcastically asked me if I would like him to give me a credit card, someone stole my wallet. He knew my card was stolen but left me in the hotel with no breakfast, no food, and no drinking water for two and a half days. I am 77 years old, and he did absolutely nothing to help me despite my requests. There is m
Daphne, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us to be a great value. We are also glad you liked our convenient location and your comfortable room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management