Robin at front desk was terrible! Wouldn’t provide bedding or towels that we were shorted. Had to leave and find another hotel for me and my 3 children who evacuated from LA from Hurricane Delta because we didn’t even have pillows or blankets!
Location is what drew me to this property. And the location is phenomenal. The hotel itself needs better janitorial and consider getting items that guests might need.
Conveniently located and great pricing. The room was more spacious than I expected as well.
The staff was very unprofessional when I called to report a noisy guest next to our room. I was told by am employee “what do you expect us to do” I told them move me to another room and they also refused stating that since I was only there one night that it would be a waste of time since I was leaving the following morning
There was no housekeeping and the residents were v loud while no one from the hotel staff paid attention to that !
There was a very distinct smell in the room, and the AC was difficult to control temperature (either too hot or two cold).
Someone was sleeping in the hallway on the 3rd floor and laying on their backpack. Small ants were on the bar in the kitchen area. The bathroom door would not close. People in the room next to me got into a fight in the middle of the night.
Overall poor property. False advertisement on the breakfast-there was none. Furthermore, thin comforters that are like sheets.
The room was infested with roaches. The front desk said they were sorry but it didn't seem to faze them. I switched rooms and my second night was fine.
Property does not feel safe. Too many people outside the hotel
It is most unfortunate that this hotel group, not just this hotel location, sell their rooms with breakfast then supply no breakfast at all. In the morning, I discovered their idea of breakfast was a 1oz granola bar and a cup of coffee, tea, or chocolate. On four mornings out of my seven days stay, there was no granola bar. There was a provision in a rack for small packets of Oats but by 8.30 am there was none. The fast internet which they advertise as free is not free at all. They provide slow internet free, and if you want the internet to do more than send an email, they require you to buy it. The toilet seat was dirty, and the kitchen waste bin under the sink contained food debris from the previous guest. Dogs in surrounding rooms barked frequently, and a renovation of the corridors with stinking paint was taking place during the whole of my stay. A complete renovation of a room three doors from me had me listening to hammering, sawing, and drilling all day and a halfway through the night. I asked the manager t help me by calling lost and found at Houston airport. He left me sitting in the lobby for three and a half hours and did nothing. When I asked him again, he sarcastically asked me if I would like him to give me a credit card, someone stole my wallet. He knew my card was stolen but left me in the hotel with no breakfast, no food, and no drinking water for two and a half days. I am 77 years old, and he did absolutely nothing to help me despite my requests. There is m
The hotel was clean the staff was nice and it was fast to check in
Located in The Galleria, Extended Stay America Houston - Galleria - Uptown is within a few miles (5 km) of popular sights such as Greenway Plaza and Lakewood Church. This 136-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 136 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Houston - Galleria - Uptown enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. Friendly staff can provide a safe deposit box at the front desk, and also offer advice about sightseeing. Additional amenities include laundry facilities and a TV in a common area.
Robin at front desk was terrible! Wouldn’t provide bedding or towels that we were shorted. Had to leave and find another hotel for me and my 3 children who evacuated from LA from Hurricane Delta because we didn’t even have pillows or blankets!
Lydia, thank you for your review. We apologize you did not experience the best from one of our associates and regret the inconvenience caused. Your feedback has been discussed with the appropriate individual to make sure we are consistent with our service delivery. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Location is what drew me to this property. And the location is phenomenal. The hotel itself needs better janitorial and consider getting items that guests might need.
Joe, thank you for sharing your feedback with us. Although you found our location perfect for your plans and had an overall comfortable stay, we are sorry for not meeting all of your expectations. We appreciate your constructive feedback as it helps us improve our guest experience. Thank you once again for selecting us, and we hope to serve you again. Sincerely, Hotel Management
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Thank you for the four-star rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Conveniently located and great pricing. The room was more spacious than I expected as well.
Daphne, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us to be a great value. We are also glad you liked our convenient location and your comfortable room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
The staff was very unprofessional when I called to report a noisy guest next to our room. I was told by am employee “what do you expect us to do” I told them move me to another room and they also refused stating that since I was only there one night that it would be a waste of time since I was leaving the following morning
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
There was no housekeeping and the residents were v loud while no one from the hotel staff paid attention to that !
Thank you for choosing to stay at our hotel. We are sorry for the noise issue you encountered due to the other guests on the property and regret the inconvenience caused. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Kindly note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your comments will be shared with the front desk team to communicate this diligently going forward. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management