When we called down and ask about laundry , they told us 4 pieces laundry complimentary, so we sent out 4 pieces to do laundry . When checked out , they charged almost $700 Hong Kong dollar , and insisted only for pressing not laundry
We thought free laundry that was why we sent out Otherwise we didn’t need it or desperate to do laundry because we packed plenty
Thought it was free so we used the service, unfortunately we did pay attention reading assuming we called and got verification that it will be free laundry , not only pressing
Conrad is a big hotel and chain of Hilton , I am a long time member and have not have bad experience until this stay at the Conrad in HK