4/10 Poor
Edna S., York, Pennsylvania
Mar 4, 2025
Liked: Cleanliness
Check in was a breeze, then disappointment set in.
After checking in, on Monday we went to the office with a list of things that would have been easy to address. Things like both of the kitchen ceiling light fixtures should have had 2 light bulbs each or higher wattage so the we could see what we were doing. The kitchen was very dim.The list went on and we were told through emails that the list went to the local managers. After many discussions, I was told on Friday that the manager had spoken to maintenance and since at that point it was 4PM and he was the ONLY one available, if he didn’t get to us on Friday, he would DEFINITELY be at the cottage on Saturday. No one showed up that day or any other day. After that discussion I GAVE UP. We have used VRBO many times and have NEVER been so disappointed. Yes, the decorating was delightful however the broken lamp shade, the hems on the upstairs drapes weren’t finished and no hot water in one sink in the master bathroom were not addressed. I hope that the owner gets to learn about these problems. We also reported a package was on the entry table and had been delivered in November of 2024.
Edna S.
Stayed 14 nights in Feb 2025