This was our first time to Hilton Head, this location is very convenient with kids, having a pool and beach all right there. The location was great, beach was perfect, the grounds/pool was taken care of daily. The condo itself was manageable to say the least, we arrived to a shower head faucet still on, which means the cleaning crew left it on/could not turn it off, which had to contact host to get a plumber out next day but had a dripping noise all night long as it could not be shut off. The next issue I will say kept me up at nights as when we arrived there were 2 palmetto bugs/cockroaches in the condo, one near the front door and one in the kitchen. Upon further review I could see they had traps set up under the sink and under one cabinet base board that both had living roaches in them. I contacted the host and said they would have property management to spray as that seemed not normal. The next day there was a 3rd on the kitchen wall, it seems this an ongoing issue, as there was a pest record in a cabinet that had them out in 2023 then back 10 days prior to our visit so they were aware prior to our arrival or why stop and restart the service. That was our biggest issue was the roaches, but the condo needs to updated with towel racks coming out of the walls and paint chipping, seems like condo can be need in some TLC for sure. I booked this being a 10 star review but it’s more of a 6ish basis my opinion, without the roaches would be more like a 8ish.