Marriott's Heritage Club2.5 out of 5.0
Recent guest reviews
We've owned our timeshare at Heritage Club for 25 years and still love it...located in Harbour Town, its convenient to great golf, tennis, restaurants, and shops. Great staff, particularly Wilma who has welcomed us every since since buying in 1992. Accommodations are large, comfortable, clean, and regularly updated.
We've been coming to the Heritage Club for a long time. We love it's location in Sea Pines as it's close to Harbour Town and we bike to the beach and around the plantation. It's also close to fishing, golf and a ton of great restaurants - we never miss Red Fish and OKKO. One of the main reasons we come back is because Wilma Clark still works there (she's been there for 28 years). It's so nice to be greeted with her wonderful smile and warm hug. She feels like family after all these years. We travel a lot and are incredibly brand loyal to Marriott. Wilma is by far our favorite Marriott person - she really is the best. Hilton Head is a special place and she makes it better. That being said, we do love Heritage Club. The rooms are big, the grounds are clean and its close proximity to everything is great. I still pray the old golf deal resurfaces one day - the Sea Pines courses and of course Harbour Town Golf Links are much better and way more convenient than the current courses the resort is partnered with. I also think Marriott needs to get with the times and offer electric vehicle charging at every one of their hotels. Other than that, aside from some not-so-great weather, our trip to the Marriott Heritage Club was perfect as always. Can't wait to get back for another memorable stay!
We purchased our timeshare here 31 years ago and we have never regretted it. We actually purchased an additional week. Wilma always greats us with a smile and takes care of our every need. Only 30 units so small and not crowded. Nice pool with two hot tubs, grills for cooking, and good golf package with 10 rounds of golf each week ( greens fee and cart). Great place for walking and biking also. Come make your own memories!!
We really loved the 2 bedroom unit ...and Balconies are done...and great ..very spacious.....beds are comfortable more than enough utensils and cooking tools... all the soaps and cleaners you need for washer, dishwasher and shower...plenty of hot water.....warm and welcoming....thank you Vera for making our weekend trip happen.........there were 5 adults and all slept very comfortably. Pool was clean and hot Jacuzzi.. Had bbq's with a sink many were comfortable doing there own cooking for the family..across the street from the Heritage club...must go have cocktails there ..Sam the bartender is full of information on the area...very nice to talk too..short walk to Harbor Town Yacht Club .....Beautiful Sunsets here ...great shops everyone is beyond friendly...nightly entertainment....Adults and Kids alike were having the best time...smiles every where....we had plenty of sun....and a day with the bikes at 10.00 per person...is a must...many paths and bike on the beach is a fun experience. I would recommend and longer than the weekend if you can...but 2 nights was all it took to appreciate what this condo and the area had to offer. Please note 6 dollar entry into Sea pines. Toll 1.50usd.. hospitality priceless
Two days before l arrived I received a call explaining that the place was doing some work on the buildings but everything should be all right. I was going with my grand children and was a little concerned . When I arrived you can't believe what the place looked like.
Been coming here almost every year for about 15 years. Wilma always greets us with smiles, laughs, and hugs. She goes the extra mile to make sure we get the most from our vacation with the least amount of fuss (for us, anyway).
We stayed 3 nights at this resort inside Sea Pines. Check in was fine;check out was awful. At check out my bill included $12.97 in long distance calls we didn't make. I looked up the numbers on my iPhone, which I use for long distance calls and found one to be to NJ and the other to CINTAS headquarters in Dayton, OH. This is a uniform company I believe. I told the clerk they had an integrity issue at the hotel (keeping in mind my previous stay 4-5 back when their desk clerk called me up in our villa to tell me my villa at another Marriott resort on Hilton Head we were transferring to was ready so we could check out-our villa at the new resort was not ready and they hadn't called as the clerk stipulated and some of our food spoiled without refrigeration for the hours we were without a room as Marriott promised us). This desk clerk then had the audacity to say all their employees were honest and didn't make the calls; that meant I was a liar and I made the calls!! Of course I denied that and checked my calendar-we were playing tennis at South Beach Racquet club during the time of the calls! So my wife didn't make the calls. The desk clerk again said Marriott employees were all honest. Talk about a dishonest statement! She did take off the charges but made me feel like she was doing me a damn favor because she didn't believe me, the lying guest! I told her I wanted to talk to the mama he but said there was no one to talk to me but would pass it on. I instructed her to have the General Manager call me with an update on action taken and left her my cell phone number. I guess hateful would be the attitude I got at that point in our conversation. She was civil, but very aloof and not making any eye contact with me; not a good sign...fast forward to today a month later and I have never received a call, an email, or their usual request to complete their guest satisfaction survey. I think the problem there must be prevalent from the General Manager on down. A Marriott with non-Marriott style employees!! What a shame! Stay somewhere elder unless you like lyin, thievin, intruders in your villa!!!! FYI-we were checking out to transfer to Marriott's Grande Ocean Resort, which did send me a guest satisfaction survey (I haven't gotten around to that) and as usual delivered their usual great stay to us!
Excellent Place to stay wonderful front desk staff, villas have all the finer amenities. As a Marriott owner, I was very impressed. Near Lighthouse and right across street from Harbour Town Golf Links Clubhouse. Nice evening cocktails!
My wife and I recently stayed at Marriott's Heritage Club for a short 3 night vacation. The room was great, larger than expected and well furnished. The location at Harbor Town is excellent. Everything was as expected and we had a wonderful and relaxing mini vacation!
We got a really great deal for three nights stay here. We were somewhat concerned about the facility condition after reading some of the reviews. No question, this hotel is a little faded with age but everything is in good shape and the 2 bedroom unit that we have looks and feels quite up to date. The kitchen is spotless clean and the beds are comfortable. The carpet looks worn but is clean. This hotel is located just 500 feet away from the Harbor Town light tower and shops (including the Harbor Town Bakery and Cafe - a local favorite). The golf course and club house are just across the road from the hotel. The staff is very friendly and helpful. This is a great value hotel with many amenities and comforts for travelers to enjoy.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 76 reviews