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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Daily buffet breakfast (GBP 12.95 per person)
Porch
Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib
Property grounds
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • Place, Boxmoor Golf Club
    ‪3 min drive‬
  • Place, Delta Force Paintball Hemel Hempstead
    ‪4 min drive‬
  • Place, Warner Bros. Studio Tour London
    ‪10 min drive‬
  • Airport, London (LTN-Luton)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Family Room, Multiple Beds, Non Smoking

  • 427 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Hemel Hempstead

Located within a mile (2 km) of Delta Force Paintball Hemel Hempstead, The Watermill Hotel, Sure Hotel Collection by Best Western is within 3 miles (5 km) of Rex Cinema. The 71 rooms at this 3-star hotel include electric kettles, free tea bags/instant coffee, and desk chairs.

What's nearby

  • Boxmoor Golf Club - 3 min drive - 2.3 miles
  • Delta Force Paintball Hemel Hempstead - 4 min drive - 1.5 miles
  • Warner Bros. Studio Tour London - 10 min drive - 8.5 miles
  • Windsor Castle - 37 min drive - 28.9 miles
  • Wembley Stadium - 44 min drive - 26.5 miles

Getting around

  • Hemel Hempstead Station - 3 min drive
  • Chesham Underground Station - 10 min drive
  • Luton Airport (LTN) - 33 min drive

Restaurants

  • ‪The Bell Inn - ‬6 min drive
  • ‪The Fishery Inn - ‬3 min drive
  • ‪Sunrise Cafe - ‬5 min drive
  • ‪The Mallard (Harvester) - ‬3 min drive
  • ‪McDonald's - ‬13 min walk

About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

Guests of The Watermill Hotel, Sure Hotel Collection by Best Western enjoy access to free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. Front-desk staff can assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Electric kettles, free local calls, and portable fans are also standard. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Holiday Inn Express Hemel Hempstead by IHG
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,011 reviews
$66 nightly
The price is $79
Mar 15 - Mar 16
Total with taxes and fees
Holiday Inn Express Hemel Hempstead by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Travel crib

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11 AM
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

What is there to do close to The Watermill Hotel, Sure Hotel Collection by Best Western?

This hotel is located in Hemel Hempstead, close to Warner Bros. Studio Tour London, The Snow Centre, and Ashridge Estate. You'll also find Gadebridge Park and Delta Force Paintball Hemel Hempstead within a short drive.

Is there parking available at The Watermill Hotel, Sure Hotel Collection by Best Western?

Yes, self parking is offered for free at the hotel.

Does The Watermill Hotel, Sure Hotel Collection by Best Western feature a casino at the property?

No, The Watermill Hotel, Sure Hotel Collection by Best Western doesn't have a casino.

Will I find an indoor pool at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Watermill Hotel, Sure Hotel Collection by Best Western?

At this riverfront hotel, couples will appreciate amenities like wedding services plus some guestrooms include river views and rainfall showerheads.

Are there hot tubs at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there isn't a spa tub at this hotel.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have a restaurant that serves breakfast?

The Watermill Hotel, Sure Hotel Collection by Best Western offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will The Watermill Hotel, Sure Hotel Collection by Best Western allow pets to stay for free?

No, pets aren't allowed at The Watermill Hotel, Sure Hotel Collection by Best Western though service animals are welcome.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Watermill Hotel, Sure Hotel Collection by Best Western?

The closest major airport to The Watermill Hotel, Sure Hotel Collection by Best Western is Luton Airport (LTN), which is 20.7 mi away (33 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 25.1 mi away (28-minute drive).

Are there rooms with balconies that I can book at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there aren't any guestrooms with balconies at The Watermill Hotel, Sure Hotel Collection by Best Western.

Does The Watermill Hotel, Sure Hotel Collection by Best Western host weddings?

Take advantage of the wedding venue at The Watermill Hotel, Sure Hotel Collection by Best Western if you plan to say "I do" during your trip.

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 81 out of 361 reviews
Rating 8 - Good. 116 out of 361 reviews
Rating 6 - Okay. 88 out of 361 reviews
Rating 4 - Poor. 44 out of 361 reviews
Rating 2 - Terrible. 32 out of 361 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place
Stayed 1 night in Nov 2025

8/10 Good

Mohammed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

M

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.
Stayed 1 night in Nov 2025

6/10 Okay

Prity

Traveled with partner
Hotel has the potential to be beautiful with its own water mill, but really needs updating. Decent breakfast. Quiet location.
Stayed 1 night in Oct 2025

6/10 Okay

Jorgen

Liked: Staff & service, amenities
room need renovation and bathroom sink and bath had stains
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

2/10 Terrible

Rashida

Stayed 5 nights in Oct 2025

10/10 Excellent

Estella, rotherham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were greeted with a very warm welcome to the hotel. Check in took a matter of minutesm we were then shown to our room. Which was very spacious with a large bathroom.it may have been a little dated, but it added to uts charm we also had the watermill directly outside our room... Breakfast was included and made to order and they also catered for our dietary requirements.
Stayed 1 night in Nov 2025

10/10 Excellent

Craig

Stayed 1 night in Oct 2025

10/10 Excellent

Hong-Wen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and value

Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was extremely cold as there didn’t appear to be any working heating in the room
Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Bukola

Disliked: Staff & service
Clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven

Stayed 1 night in Sep 2025

8/10 Good

Faye

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great breakfast.
Stayed 1 night in Sep 2025

4/10 Poor

Garry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was very helpful the carpets was dirty the beds was uncomfortable the mattresses where like sitting on a waterbed kettle was broken overall this hotel needs a good revamp i wouldn't stay here again we stayed in best western a few times this was the worst hotel would not recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few niggles getting into my room but this was quickly rectified. Service was great. Alisha looked after me on arrival, and was very helpful. The lock on the door was faulty so she ensured this was sorted out as I needed to pop out. True to her word was resolved on return. Very friendly and polite, nothing was too much trouble. Room was nice and clean. Nice view of the brook from the window. No evening meals at the moment, but there are two pubs across the road, one of them offers a 10% discount for hotel guests. Will stay again.
Stayed 1 night in Sep 2025

8/10 Good

Maxine

Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Stayed 1 night in Sep 2025

6/10 Okay

Beverley

Liked: Cleanliness, staff & service, amenities
Lovely staff … very welcoming… beautiful serene area. The pub across offers great food. The wifi didn’t work as well as i hoped.
Stayed 3 nights in Sep 2025

6/10 Okay

Des

Business traveler
Stayed 1 night in Sep 2025

6/10 Okay

Tim

Business traveler
Stayed 4 nights in Sep 2025