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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property
Riverwalk hotel in Hemel Hempstead with free parking

Choose dates to view prices

Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Daily buffet breakfast (GBP 12.95 per person)
Reception
Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib
Property grounds
Porch

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • Place, Boxmoor Golf Club
    ‪3 min drive‬
  • Place, Delta Force Paintball Hemel Hempstead
    ‪4 min drive‬
  • Place, Warner Bros. Studio Tour London
    ‪10 min drive‬
  • Airport, London (LTN-Luton)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Family Room, Multiple Beds, Non Smoking

  • 427 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(11 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Hemel Hempstead

Located within a mile (2 km) of Delta Force Paintball Hemel Hempstead, The Watermill Hotel, Sure Hotel Collection by Best Western is within 3 miles (5 km) of Boxmoor Golf Club. The 71 rooms at this 3-star hotel include electric kettles, free tea bags/instant coffee, and desk chairs.

What's nearby

  • Boxmoor Golf Club - 3 min drive - 2.3 miles
  • Delta Force Paintball Hemel Hempstead - 4 min drive - 1.5 miles
  • The Snow Centre - 6 min drive - 3.5 miles
  • Warner Bros. Studio Tour London - 10 min drive - 8.5 miles
  • Wembley Stadium - 35 min drive - 26.3 miles

Getting around

  • Hemel Hempstead Station - 3 min drive
  • Chesham Underground Station - 10 min drive
  • Luton Airport (LTN) - 33 min drive

Restaurants

  • ‪The Fishery Inn - ‬3 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Sunrise Cafe - ‬5 min drive
  • ‪The Mallard (Harvester) - ‬3 min drive

About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

Riverwalk hotel in Hemel Hempstead with free parking
Guests of The Watermill Hotel, Sure Hotel Collection by Best Western enjoy access to free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. Front-desk staff can assist with securing valuables and dry cleaning/laundry. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Electric kettles, free local calls, and portable fans are also standard. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Boxmoor Lodge
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
8.8 out of 10, Excellent, 714 reviews
$61 nightly
The price is $73
Dec 14 - Dec 15
Total with taxes and fees
Boxmoor Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Travel crib

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11 AM
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

What is there to do close to The Watermill Hotel, Sure Hotel Collection by Best Western?

This hotel is located in Hemel Hempstead, close to Warner Bros. Studio Tour London, The Snow Centre, and Ashridge Estate. You'll also find Gadebridge Park and Delta Force Paintball Hemel Hempstead within a short drive.

Is there parking available at The Watermill Hotel, Sure Hotel Collection by Best Western?

Yes, self parking is offered for free at the hotel.

Does The Watermill Hotel, Sure Hotel Collection by Best Western feature a casino at the property?

No, The Watermill Hotel, Sure Hotel Collection by Best Western doesn't have a casino.

Will I find an indoor pool at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Watermill Hotel, Sure Hotel Collection by Best Western?

At this riverfront hotel, couples will appreciate amenities like wedding services plus some guestrooms include river views and rainfall showerheads.

Are there hot tubs at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, this hotel doesn't have a spa tub.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have a restaurant that serves breakfast?

The Watermill Hotel, Sure Hotel Collection by Best Western offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will The Watermill Hotel, Sure Hotel Collection by Best Western allow pets to stay for free?

No, pets aren't allowed at The Watermill Hotel, Sure Hotel Collection by Best Western though service animals are welcome.

Are there connecting rooms at The Watermill Hotel, Sure Hotel Collection by Best Western?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Watermill Hotel, Sure Hotel Collection by Best Western?

The closest major airport to The Watermill Hotel, Sure Hotel Collection by Best Western is Luton Airport (LTN), which is 20.7 mi away (33 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 25.1 mi away (28-minute drive).

Can I book a room with a balcony at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there aren't any guestrooms with balconies at The Watermill Hotel, Sure Hotel Collection by Best Western.

Does The Watermill Hotel, Sure Hotel Collection by Best Western host weddings?

Take advantage of the wedding venue at The Watermill Hotel, Sure Hotel Collection by Best Western if you plan to say "I do" during your trip.

Reviews

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

7.0

Good

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 76 out of 353 reviews
Rating 8 - Good. 114 out of 353 reviews
Rating 6 - Okay. 87 out of 353 reviews
Rating 4 - Poor. 44 out of 353 reviews
Rating 2 - Terrible. 32 out of 353 reviews

Reviews

6/10 Okay

Abi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
plenty of carparking space. reception friendly and helpful. Hotel itself is dated and I said this to them at checkout. Can do with some revamping!
Stayed 1 night in Aug 2025

10/10 Excellent

Avril

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Catherine-Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2025

6/10 Okay

T

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

eliza

Traveled with group
It was ok, check-in was easy. Location is lovely, nice bar, room big and spacious. A bit dated, A bit noisy due to the road.. overall it was good... easy to get around abd a bice pub on the otherside of the road.
Stayed 2 nights in Aug 2025

10/10 Excellent

robert

Stayed 1 night in Aug 2025

8/10 Good

Rachael

Stayed 1 night in Jul 2025

6/10 Okay

Claire

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
A lovely welcome and staff helped with my bag to my room. The bed was so uncomfortable and so soft. Then the shower head had broken so I had to hold the shower head...then....water pressure was so low and then hardly any water! Not great at 6.15am and a day before work. Waiting to hear from the hotel
Stayed 1 night in Aug 2025

8/10 Good

melissa

Liked: Cleanliness, staff & service, room comfort

Good location, good price

Stayed here 1 night and chose due to location and price. Room spacious and clean, bed comfortable. Was able to open windows to allow cool breeze in
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to berkhamsted

Nice staff clean modern room good breakfast, no problems
Stayed 1 night in Aug 2025

8/10 Good

Julia

Business traveler
My stay at the Wateemill was very pleasant and my room (I booked superior) was really lovely, comfortable and very quiet. Unfortunately, the outside of the building lets it down and my initial thought on arrival was that I’d made a bad mistake however it’s a great place to stay, and felt very safe. The pub over the road (The White Horse) offers a fab menu choice and has a great atmosphere. Plus guests from Watermill get 10% off! Alesha who was on reception was absolutely amazing and so very helpful, she really made every guest feel welcome. My only main complaint would be the pressure of the water in the shower… Would I stay again?? yes definitely.
Stayed 1 night in Jul 2025

6/10 Okay

Kazumi

Traveled with partner
Liked: Staff & service
Even we’ve checked in after 10:30 pm a lady in the reception was very nice and took us to the room. The room was quite old and basic but it was fine for sleep and having a shower.
Stayed 1 night in Jul 2025

4/10 Poor

Fida Hussain

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A disappointment

The hotel os very old and in desperate need of refurbishment and i am not sure if the value was appropriate for the level of service we received.
Stayed 2 nights in Jul 2025

8/10 Good

Paul Thfc

Traveled with partner
Liked: Staff & service, amenities
The water running under the hotel was lovely
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not really worth the price paid.

The whole motel had a very damp musty smell about it probably due to the fact it was built over a river. The shower head was loose and dropped and we had to jury rig a method to keep it up whilst showering. Many of the power outlets didn't work.
Stayed 1 night in Jul 2025

6/10 Okay

Shilpa

Traveled with partner
Liked: Staff & service
Dated hotel. Needs a decent spruce up.
Stayed 1 night in Jul 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Watermill

Lovely stay, staff friendly and welcoming. Good knowledge of area and gave good advice on local walks. 10% off voucher given for pub across the road, which was excellent, and breakfast was lovely. Nothing too much trouble for staff and even had our case taken to our room (first time in a long time).
Stayed 2 nights in Jul 2025

6/10 Okay

Jonathon

Liked: Cleanliness, staff & service

Dated but does the job

Hotel quite dated , but get what you pay for but they were very friendly and helpful . When we was about to leave we did notice the bed leg was broken
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Very friendly . Arrived earlier than check in time but not a problem. 2 very friendly helpful staff, carried my bag to the room , informed about breakfast. Air conditioned room , perfectly clean
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but shower was lacking.

Whilst the room showed signs that it had recently refurbished, the bed was comfortable, room was a nice size. The water pressure for the shower was lacking, the rain shower was more like drizzle. Overall an enjoyable stay, staff were friendly and accommodating, the setting was lovely and breakfast was plentiful.
Stayed 1 night in Jul 2025

8/10 Good

Vernon

Traveled with partner
Disliked: Amenities
Very quiet, easy parking , nice staff, a little bit run down feeling. we booked an air conditioned room but were told on arrival that only some rooms were air conditioned and ours wasn’t one of them. However they did agree to change us to an air conditioned one. But the web site details should be made clear.
Stayed 1 night in Jul 2025