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Recent guest reviews

Kind of obvious that 'Wyndom' has not visited properly in the last several years. Staff was amazingly nice and helpfull. Rooms need to be updated.....paint, floring, curtins, bathroom LININ, etc. We felt safe in area, but rooms were dim and brought to mind inns from the movies. (Outside entrances are never preferred, so properties need to be attentive to all of the amminities. Clear webs from room corners and behind furniture.)

We enjoyed that the location was quite convenient to downtown and tubing. So we just parked for the weekend and walked everywhere. Showers had plenty of hot water and room to get yourself clean. On the bad side, the place felt dirty with flies in several locations, especially in the bathroom. The rooms remained stuffy and muggy despite wall AC running. The beds we ok at best with minimal pillows for comfort. In conclusion, it was a room to crash for the night with the attractions fairly close, little more.

For almost $ 200 a night it was horrible , sheets were wrinkled and looked like someone was sleeping on them . We had to call and ask for new sheets . Overall our room was dark and looked dirty , the maintenance people were smoking on the staircase , the breakfast in the bag included yogurt and horribly sweet preserved muffin . They are still taking advantage from covid so not spending much on breakfast and overcharging for room ! The tub and sink were slow draining , we had to hold long toilet flush to get the toilet flushed . Horrible ! Motel calling itself hotel ! Stay away !!!

Wasn’t great at all No view as we paid for No free breakfast

This property has clearly seen better days. It needs renovated. Also, it is understaffed and dirty. Would not recommend.

It’s older but nice size room. Beds were good. Clean

Room smelt like wet dog. Carpet turned our feet black. Beds were stained. Pool was FILTHY. Not enough lighting.

Nice staff. Easy check-in. Needs a little updating.

Convenient to downtown and restaurants. Our beds made a load creaking sound when you sat in them or moved around. There was a lot of noise from the room above us. I realize things are different due to the pandemic, but breakfast was a brown bag of granola bar a small bag of mini muffins and a tube of yogurt. Also for some reason the humidity in our room was very high, everything felt damp and our towels wouldn’t dry. We finally turned the heat on in hopes of drying it out alittle.

We decided to take a last minute trip and decided on the Baymont. The price was great, but after the first night our room wasn’t cleaned, therefore, we did not get clean towels and coffee for the next morning. The breakfast area was already closed due to Covid -19 regulations. The last thing you could have done was cleaned the room. The room had a musty smell and we had trouble opening the door. I also found hair in the shower upon arrival. I usually have positive experiences on my hotel stays, so this is just so disappointing. The town of Helen is awesome and the food is delish!

Clean, friendly, and the employees were very good.

The property was in need of a renovation. Needed a goo cleaning. AC was not working properly, it was cooling but not dehumidifying the air. Confusion on sign in, paid at Orbitz and wanted to collect again; this was finally cleared up the next day.

Very good location outside pool friendly staff great breakfast

The check in was easy and friendly. Our room was huge and there was a rollaway bed available which works well for our family of 5. Even with the rollaway there was lots of room. The pool was clean and semi private from walkers passing by. Enjoyed our stay and we will be back!

Beds were comfortable. When we put do not disturb on the door, they did not come back when we removed it, although it was early in the day. They said it was policy that once it was checked off in the morning, they would not go back. When we went to check out, the manager and the worker was outside the front door smoking . There was no one at the front desk.

Service from staff was great! Room was not cleaned all the way when we arrived

Would have like some outdoor seating to be able to relax outside!

South Main Street Helen GA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Baymont by Wyndham Helen places you within a 15-minute stroll of popular sights such as Charlemagne's Kingdom and Helen Tubing & Helen Water Park. This motel has 65 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

All 65 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, ironing boards, and desks are also available. Housekeeping is available on request.


Property features

Baymont by Wyndham Helen features free WiFi in public areas, a conference center, and a business center. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony (Fireplace)

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Balcony (Hot Tub)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

1 King Bed | Sleeps 2

Guest reviews for Baymont by Wyndham Helen

Everyone (16) Couples (7) Family (8)
3
Family

Kind of obvious that 'Wyndom' has not visited properly in the last several years. Staff was amazingly nice and helpfull. Rooms need to be updated.....paint, floring, curtins, bathroom LININ, etc. We felt safe in area, but rooms were dim and brought to mind inns from the movies. (Outside entrances are never preferred, so properties need to be attentive to all of the amminities. Clear webs from room corners and behind furniture.)

By on Aug 22, 2021

Review comment responded on Aug 22, 2021

I am sorry for the inconvience. We hope to make it up to you in the future.

2
Partner Couples

We enjoyed that the location was quite convenient to downtown and tubing. So we just parked for the weekend and walked everywhere. Showers had plenty of hot water and room to get yourself clean. On the bad side, the place felt dirty with flies in several locations, especially in the bathroom. The rooms remained stuffy and muggy despite wall AC running. The beds we ok at best with minimal pillows for comfort. In conclusion, it was a room to crash for the night with the attractions fairly close, little more.

By on Jun 28, 2021

Review comment responded on Jun 28, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2
Friends

For almost $ 200 a night it was horrible , sheets were wrinkled and looked like someone was sleeping on them . We had to call and ask for new sheets . Overall our room was dark and looked dirty , the maintenance people were smoking on the staircase , the breakfast in the bag included yogurt and horribly sweet preserved muffin . They are still taking advantage from covid so not spending much on breakfast and overcharging for room ! The tub and sink were slow draining , we had to hold long toilet flush to get the toilet flushed . Horrible ! Motel calling itself hotel ! Stay away !!!

By on Jun 26, 2021

Review comment responded on Jun 27, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

3
Partner Couples

Wasn’t great at all No view as we paid for No free breakfast

By on Apr 17, 2021

Review comment responded on Apr 17, 2021

We apologize that your stay was disappointing. We are addressing your areas of concern and thank you for bringing them to our attention. and for the break fast we have grab and go we let all the guest know and there are 4 different sign saying at check inn time and can you please let us what kind of room you have booked so we can figure out for the view that you don't get.

4
Everyone

By on Jan 25, 2021

Review comment responded on Feb 4, 2021

Thank you sir. We appreciate your feedback.

2
Family

This property has clearly seen better days. It needs renovated. Also, it is understaffed and dirty. Would not recommend.

By on Nov 29, 2020

Review comment responded on Nov 30, 2020

Thank you for your feedback. We will be addressing your concerns.

1
Everyone

By on Nov 26, 2020

Review comment responded on Nov 27, 2020

Thank you for your feedback. We will be addressing your concerns.

4
Everyone

By on Aug 15, 2020

Review comment responded on Aug 16, 2020

Thank you for your feedback

3
Everyone

It’s older but nice size room. Beds were good. Clean

By on Jul 31, 2020

3
Family with small children

Room smelt like wet dog. Carpet turned our feet black. Beds were stained. Pool was FILTHY. Not enough lighting.

By on Jul 27, 2020

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