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Recent guest reviews

I got booked got there and they were overbooked so i was turned away with no where to go

Easy to get to. Off the closest main street enough for it to be quiet. First floor is garden level with no elevator.

Positives: all rooms have interior access only, spacious efficiency-type rooms, friendly staff who go above to help, super comfy bed & pillows, high shower head, plenty of nice towels, close to downtown, but far enough away the noise level was super low. Negatives: long check-in even after normal time, no elevators, older building comes with regular hangups (smell, worn). I'd stay here again - it was an overall great value.

A nice place close by the mall and lots of restaurants.

The room was fine for a work trip. Coffee was terrible. had a bit of mold under the kitchen sink.

Nice hotel. Close to mall and other shops are walking distance.

For a smoke free facility, the presence of second hand smoke was very obvious and offensive in the hallways. Bathtub was heavily stained with grease or some type of dye. Not sure whether to blame the hotel or inconsiderate guests but did not appreciate the loud music and people enjoying themselves in the parking lot at 1am.

I was disappointed with the accommodations, there was no elevator to get your luggage in & out. Though is should be non-smoking the smell of smoke was embedded in the carpet & other fibers of the room. Other than that the room seem fairly clean. Also the smoke detector kept chirping and they changed the battery but it still kept doing it. I was considering staying here when I move to the area because my house won't be ready for about a month, however I've decided not to stay here.

The place reminded me of a musty long term apartment complex than a hotel.

This place was good. Location very close to downtown. Only stayed 2 nights but had no issues.

The evening staff was not accomodating- The hallway smells of cigarette smoke

I took my GF here for Vday for a night. Staff was friendly and willing to help. Our room was so spacious with full kitchen and a couch! We didn't have any problems with our room. If you need plate, silverware, coffee maker, etc. you just have to request for it. The location is an easy and short drive from Greenville's amazing Main St. and is located across the street from a mall and their are great restaurants near by (Copper River is always fantastic). We've stayed at Extended Stay in Charleston and had similar experience. We'll stay at one again and would recommend friends to book with them.

This was perfect for us we've been in the area a week and stayed at 5 different places this was the best so far your kitchenette is even supplied with cooking dishes and ratting utensils the bed was so comfortable and the staff spoke English and was so helpful

We live an hour away but wanted to do back to school shopping for our 7 year old so we made a trip out of it. There are 3 floors with no elevator and all stairs. Our room was at the very end where everyone enters the hall. All night we could here the entrance door slam and stomping above. The kitchenette had a very limited supply of...EVERYTHING. The pool was very small, and had a crowd of fire ants. Our room smelled like a sewer and the mattress needs replacing as well as the pull out spring, I mean sofa bed and towels. The check in clerk was very nice, however the evening clerk has an attitude problem. They do not offer room service unless you stay 6 days or more. The high point of this hotel is that it is located in the very center of everything.

After arranging and paying [...] in full for our room. The staff tried to bill us in full again. They also had the length of our stay wrong. Instead of three days they had us down for one. On the third day of our stay they entered our room and left another bill That they had pre processed and approved without consulting us . they told us we would have to sign our approval or we wouldnt be able to stay for our third night. If we hadn't called [...] these people would have ripped us off for a full price night. To make matters worse the only excuse they were able to offer and I qoute, " The staff is new and is not up to speed in their training !" Do yourself a favor there are ten inexpensive hotels around Greenville airport Pick any if them not this one !

I have nothing bad to say about this place. Our stay was very peaceful! Every staff member we spoke with made us feel more than welcome to be there. We were extremely happy about all of the space in the room and especially the kitchen! We definitely did not expect to have a full kitchen! Thank you very much for providing us with such a wonderful stay.

The hotel had plenty of room and was very close to everything we needed. The staff was very gracious and supplied us with all our needs in a rapid and efficient manner.

Woods Lake Rd Greenville SC

Hotel highlights

  • Walking distance to Haywood Mall
  • Free WiFi in rooms and public areas
  • Laundry facilities
  • 24-hour front desk

Within a short walk of Haywood Mall, Extended Stay America - Greenville - Haywood Mall is within a mile (2 km) of Southern Wesleyan University Greenville Education Center. Each of the 72 rooms at this hotel includes a kitchen, a dining area, and a refrigerator.


Dining

To-go breakfast is offered for a fee each morning from 7:00 AM to 9:00 AM.


Rooms

All 72 air-conditioned accommodations feature kitchens and space to spread out with dining areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Renovated in 2016, Extended Stay America - Greenville - Haywood Mall offers free WiFi in public areas, coffee in a common area, and free newspapers. Onsite parking is offered for a fee. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, a convenience store, and a picnic area.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America - Greenville - Haywood Mall

Everyone (10) Business (1) Couples (2) Family (5) Other (1) Friends (1)
3
Everyone

By on May 27, 2020

Review comment responded on May 28, 2020

Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

1
Family

I got booked got there and they were overbooked so i was turned away with no where to go

By on Sep 29, 2019

4
Everyone

Easy to get to. Off the closest main street enough for it to be quiet. First floor is garden level with no elevator.

By on Sep 16, 2019

Review comment responded on Sep 16, 2019

Thank you for being our guest at Extended Stay America. It is good to know you enjoyed your time with us and that you liked our ideal location close to several attractions. We appreciate your business and look forward to your future visit. Sincerely, Hotel Management

4
Everyone

Positives: all rooms have interior access only, spacious efficiency-type rooms, friendly staff who go above to help, super comfy bed & pillows, high shower head, plenty of nice towels, close to downtown, but far enough away the noise level was super low. Negatives: long check-in even after normal time, no elevators, older building comes with regular hangups (smell, worn). I'd stay here again - it was an overall great value.

By , from Ocala, FL US on Apr 30, 2019

Review comment responded on May 1, 2019

Carrie, thank you for choosing to stay with us at Extended Stay America. We're glad to know you loved your well-equipped room and that you were impressed with the service provided by our associates. However, we're sorry for the inconvenience you had at the time of check-in. We hope this did not overshadow your otherwise positive experience, and we look forward to welcoming you back soon. Sincerely, Hotel Management

3
Everyone

By on Jan 27, 2019

Review comment responded on Jan 27, 2019

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

3
Everyone

A nice place close by the mall and lots of restaurants.

By on Dec 23, 2018

Review comment responded on Dec 23, 2018

Thank you for reviewing your stay. We're glad to know our location was ideal for you and that overall you had a pleasant time with us. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

1
Everyone

By on Oct 21, 2018

Review comment responded on Oct 22, 2018

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, ​Hotel Management

3
Everyone

The room was fine for a work trip. Coffee was terrible. had a bit of mold under the kitchen sink.

By on Aug 14, 2018

Review comment responded on Aug 15, 2018

Thank you for the feedback about your stay at our hotel. We are glad our location was perfect for your business needs, but we are sorry for the issues you encountered and the inconvenience it caused. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management

5
Everyone

Nice hotel. Close to mall and other shops are walking distance.

By on Aug 10, 2018

Review comment responded on Aug 11, 2018

Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management

2

good price but lack quality

Everyone

For a smoke free facility, the presence of second hand smoke was very obvious and offensive in the hallways. Bathtub was heavily stained with grease or some type of dye. Not sure whether to blame the hotel or inconsiderate guests but did not appreciate the loud music and people enjoying themselves in the parking lot at 1am.

By on Jul 30, 2018

Review comment responded on Jul 31, 2018

Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management

Extended Stay America - Greenville - Haywood Mall

530 Woods Lake Rd, Greenville, SC 29607-2778
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